[Resolved]  Dish TV India Ltd. — MISAPPROPRIATION OF RECHARGE AMOUNT

1. I am a subscriber of Dish TV and my Viewing Card (or VC) Number is[protected].

2. I avail INSTANT RECHARGE facility available on the official website of Dish TV India Ltd i.e. DISHTV.IN to recharge my subscription.


3. I recharged my subscription on 19th of August 2012 and forwarded the receipt via email to [protected]@dishtv.in for records and updating my account.

4. On 24 August 2012, I received an email that Dish TV India Ltd has not received any payment under reference. Further, I was advised to send the scanned copy of my original bank statement on which bank name and logo should be mentioned along with Account/Credit/Debit card number. Incidentally, this mail contained VC number which is not in my name. I submitted the required information the same day.

5. On 29 August 2012, my Dish TV subscription was deactivated without assigning any reason or informing me either thru e-mail of on my Mobile Number registered with Dish TV India Pvt. Ltd.

6. On 02 September 2012, Dish TV India Pvt. Ltd. Informed via e-mail that mentioned amount was already transferred to another VC so it can not be transferred once again.

7. In the evening on 01 September 2002, I called Dish TV Customer Care to know the status of my account. I was informed that my account was deactivated still and that I must pay Rs.21/= for activation. When I informed the CCE that I have already paid Rs.200 towards recharge amount on 31/08/2012. I had to recharge again for Rs.560 on 06/09/2012. This in spite of me being informed over phone that system to transfer Rs.560 was under process.

8. I am not very keen on getting a refund of Rs.560, but I am hell-bent on seeking an explanation from Dish TV authorities as how the amount was diverted to other account, why my services were deactivated?