Dish TV — lying/cheating/extortion by your dishtv technicians

From: Asgar Shaikh <[protected]@yahoo.com> To: customercare <[protected]@dishtv.in> Sent: Saturday, 31 August 2013 11:41 AM Subject: Re: lying/cheating/extortion by your technician This mail is also a lie: •I clearly stated that I want my problem resolved immediately. Please do send technician to investigate the exact nature of problem and provide me proper resolution. •You also need to compensate me for the delay in time and loss of money. •I have also clearly stated that you need to investigate harassment and cheating complaint and inform me result of your investigation •I have never said that I have STB problem. Please refer to complaints My name is Asgar Shaikh and not Ajgar Shaikh Asgar Shaikh [protected] From: customercare <[protected]@dishtv.in> To: [protected]@yahoo.com Sent: Thursday, 1 January 1970 5:30 AM Subject: Re: lying/cheating/extortion by your technician Dear Sir/Ma'am,Thank you for writing to DISHTV.We would like to inform you that as per telephonic conversation with Mr AJGAR SHAIKH on contact number [protected] regarding the concern of STB issue. It has been informed you that as per our service team you need to pay Rs. 800/- + tax for the faulty STB.However, it has been confirmed by you that you do not want technician visit for the same at present. Kindly revert us with the confirmation or contact our customer care if you want technician visit from our end so that needful can be done.Your suggestions/feedback will help us serve you better, so please continue writing to us.Incase of any concerns please write to us or call us, we would be glad to be of assistance.We value your association and assure you of our commitment to serve you with a smile. Regards,Raju kumarCustomer serviceDISHTVDid our response resolve your query? Please Click on the link below to give us your valuable feedback.http://202.46.200.213/PaymentAuditDetails/CustomerFeedback.aspx?Mid=[pr...⇄ CONCERN RESOLUTION FORM has been attached for your future reference.Going forward, you can share your concern in the attached format for a quick resolution.You may also choose to fill the form now, to help us understand your concern better and deliver an instant and precise resolution. In case you are not able to open the form, kindly click on the link - http://www.dishtv.in/SubscriberFeedBack.aspx & submit the same.Existing customer may please mention correct VC Number or Customer Identification Number in the e-mail, and revert back.Visit DISHTV Facebook page for Non-Stop dose of Entertainment. Stay abreast with latest in Sports, Music, Movies, dishtv offers and more. Like Us on www.facebook.com/dishtvindiaTo contact us please call on these numbersOnly MTNL/BSNL lines :[protected];Only non MTNL/BSNL lines :[protected]Prefix 011 for North; 022 for West; 033 for East; 044 for South); All lines:[protected].[protected][protected][protected][protected][protected][protec...⇄ From: Asgar Shaikh <[protected]@yahoo.com> To: customercare <[protected]@dishtv.in>; "[protected]@gmail.com" <[protected]@gmail.com> Sent: Saturday, 31 August 2013 7:49 AM Subject: Re: lying/cheating/extortion by your technician Guys, We are unable to view HD channels and SD are getting fragmented. This is clearly "Deficiency in service": •lying/cheating/extortion by your technicians •Non-response from service desk •Write to CEO link appears fraud •Considering you have received advance subscription payment. Dish TV is engaging in monopolistic behaviour You guys either need to resolve the problem or refund my entire advance paid. In case of failure to resolve problem, I will have no choice but to further escalate the issue through social and legal means Asgar Shaikh 29252575 /[protected] Request No : 32790 From: Asgar Shaikh <[protected]@yahoo.com> To: customercare <[protected]@dishtv.in>; "[protected]@gmail.com" <[protected]@gmail.com> Sent: Friday, 30 August 2013 8:59 PM Subject: Re: lying/cheating/extortion by your technician Hey Guys, Awaiting written responce and resolution of problem. From: Asgar Shaikh <[protected]@yahoo.com> To: customercare <[protected]@dishtv.in>; "[protected]@gmail.com" <[protected]@gmail.com> Sent: Thursday, 29 August 2013 8:02 PM Subject: Re: lying/cheating/extortion by your technician Interesting! While I was writing this mail Horizontal frequency is gone again Request No : 32679 From: Asgar Shaikh <[protected]@yahoo.com> To: customercare <[protected]@dishtv.in>; "[protected]@gmail.com" <[protected]@gmail.com> Sent: Thursday, 29 August 2013 7:58 PM Subject: Re: lying/cheating/extortion by your technician VC No [protected] Complaint number 32610 Request you to refund the amount paid to your technicians as this is clear case extortion: •Rs. 650 for LNB replacement •Two days of money for bad service Today your technician visited replaced LNB •It was clearly dish alignment problem which resulted into one horizontal signal strength getting reduced. Also we were experiencing fragmented picture intermittently. •Yesterday earlier technical had replaced LNB but that did not resolve the problem. He showed the old LNB to my wife. After your technician left all HD channels stopped working. •Today technician brought a faulty LNB which did not match as looked yesterday. Asgar Shaikh 29252575 /[protected] From: customercare <[protected]@dishtv.in> To: [protected]@gmail.com Cc: [protected]@yahoo.com Sent: Thursday, 1 January 1970 5:30 AM Subject: lying/cheating/extortion by your technician Dear subscriber, your case has been forwarded to our customer service experts. You will be getting a call within next 24hrs from our side. We value your association and assure you of our commitment to serve you with a smile. Thanks & Regards Customer service DISHTV