[Resolved]  Dish TV — Worst Service from DIsh TV

Address:

Raigad, Maharashtra

Hi,
This is to inform you that I am one of the subscribers of Dish TV.
My VC No is – [protected].
As per due recharge date was 15th December 2010 and it was the first recharge for me. I have recharged
INR 500/- on 14th December 2010.
After that I have called to customer care on 15th of December 2010 and requested to downgrade the main package from Platinum to Silver Saver and deactivate all ala carte except “Colors, UTV Bindass and India Cricket Pack.”
And I have been informed by customer care as per my first time recharge there is no downgrade charge applicable.
Even I got confirmation SMS from Dish TV on 15th December at 11.20 PM to my registered mobile no – [protected] as “you have chosen Silver Saver Pack & next recharge date is 16th February 2011.”
But after that unfortunately I got SMS on 16th December at 3.46 AM as “you have chosen Platinum Pack & next recharge date is 27th January 2011”.

Then I have requested from online account to call me and got the call from customer care at 11.14 AM on 16th December.
As per the customer care executive, she told me your account has been upgraded to platinum pack by mistake and it will be correct as per your request by 2 hours.
But there is no improvement after 3 hours as well. Then Again I called few times at customer care but there is no resolution still now. I can observe now, there is Silver Saver Pack is activated but still few ala carte has been activated when I have not requested for those ala carte. My request was for only for 3 Ala Carte “Colors, UTV Bindass and India Cricket Pack.”

Please find below mention request number from customer care:
1. 51267774
2. 51268224
3. 51279177
I have experienced several times this type of worse service from Dist TV


Now my question is there
1. Is it really customer care service?
2. If it is then all guys from team, are they really trained or educated to understand customer request?

I think no, this is a useless call center even your telephony system also so noisy , customer and even your agent also really struggling to hear voice from each other.

I want to inform you this point also, when I have requested to talk with senior, then always line has been disconnected from agent end. Even I did not get Nodal Officer number or email ID after several requests.

And I personally feeling the dish TV service now a day’s really worse service in India because I have experienced several issues with Dish TV and with customer care.


We have more than 3-4 Dish TV connections and we are facing same issues every time.

I cannot remember all VC numbers but I can provide you all registered number
1.[protected] – Abanti Kumar Mandal
2. [protected] – Jalika Saw Mandal
3.[protected] – Anupam Mandal (Myself)

Now I am requesting to you please rearrange my service as per my request as soon as possible and there should not be any charges applicable, because this is not my mistake. There should not be any downgrade charges and I wanting to refund the amount to my Dish TV account from 15th December as Silver Saver PACK. I won’t pay a single penny for the Platinum pack and all other ala carte as it is activated without my request. Just refund my all amount which has been deducted for activation and for continue from 16th to till now.

As per my request below mention package should be remaining.

1. Silver Saver Pack(Base Pack)
2. Colors(Ala Carte)
3. India Cricket Pack (Ala Carte)
4. UTV Bindass (Ala Carte).

I want this issue as resolved as soon as possible and provide me the Email ID and contact Number of Nodal Officer and top most level of your company.


Regards,
Anupam Mandal.
[protected]