[Resolved]  Dish TV — Repeated signal disruptions (VC no - [protected])

Address:

Gautam Buddha Nagar, Uttar Pradesh

Hi,

I had sent the following mail to [protected]@dishtv.in on Fri, Apr 15, 2011 - but am yet to get any response!

Speaks volumes about Zee DTH's customer service!

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Early February, I'd registered a complaint with Dish TV customer care
over telephone, highlighting the "technical error - 301 signal not
found" problem in my connection (VC no -[protected]).

Since this problem had been persisting for a while, I had then - while
placing the complaint - requested specifically that the technicians
coming to my place should bring an AMC contract so that I can purchase
the maintenance for 1 year.

However, you sent technicians from your franchise in Noida - P K
Enterprises (Sector 10) - on February 12 to address this issue.

They told me that they don't deal in AMCs, and can only rectify the
problem - one of dish alignment - for Rs. 150.

Without any option in hand, I had to reluctantly pay the amount and
settle for this.

Now, hardly had six or seven weeks gone by that I was facing a new
problem altogether - after a while, the screen was
hanging/freezing..!! In other words, my dish TV remote was not working
at all in such a situation.

Only when I had to switch off the main power source and switch on
again that the problem seemed to be resolved - only for it to come
back after some time..!

On calling up customer care to raise this issue, they told me that
it's a temporary thing and if it occurs again, then it might be a case
of set top box issue.

To aggravate the situation further, since the first week of April, I
found that quite a few channels are not coming at all - showing signal
not found..!


On April 8, I called up customer care to raise a complaint - reference
no[protected] regarding both these issues.Again, I put in a request
that an AMC be issued to me this time.

Now, I was told that I need to pay AMC fees (Rs.350-odd + taxes) + Rs.
150-odd + taxes (visiting charges for resovling technical problem)..!!

This was shocking to me, and I refused to pay up this amount..

And a day later, the complaint was closed and an SMS was sent to me
saying "your issue is resolved"!!

Least to say that I am deeply saddened by the way Dish TV deals with
its customers.

I've been using Dish TV since 2008, and have never come across this
kind of disgusting, dispassionate customer service.!

My point is this - Since my first complaint in February - requesting
for an AMC - was denied to me for no fault of mine.. that clearly had
got to do with the lack of the facility at the franchise you had sent
to my place..

So why should I,as a customer, have to pay visiting charges for
technical resolution this time, too??

Would appreciate a sincere and well-thought-through response.. and not
a typical bureaucratic, stereotypical one.

If my problem is not resolved to the best of my satisfaction, I will
be forced to take up the matter with the consumer rights forum.

Regards
Binay Kumar Gupta
VC - [protected]
Mobile[protected]

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