VC# [protected]
Complaint#1 dated 18th April.
Alignment Issue. Issue after numerous follow up closed on 27th April. Waiver was passed on 3rd May after infinite followups.
Complaint#2 dated 29th April.
Technician who visited on 27th April charged 300 Rs for replacing L&F despite being on maintanence contract and didnt give the receipt of the job done. His committment on giving the receipt next day hasnt come till date. Issue is still open since 29th April.
Complaint#3 dated 8th May.
My mobile no. which was RMN since inception suddenly became un-registered without my information today.
My observations in past long interactions with CC, Escalation Desk and Technicians (worst of all):
There is no inititiative in the customer care department for closing the issues.
Everytime, it is a harassment for the customer to keep following up on the complaints with absolute no ownership of escalation department and senior officer of customer care and technicians.
Technicians are totally corrupt who overcharge and never meet committment.
Everytime, I keep hearing of the TAT from CC as 24 hrs which keep shifting by 24 hours only when you give a reminder calls. Was this information helpful? | 
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