[Resolved]  Dish TV, Zee Network — FRAUD COMPANY

Dear Sir/Madam,
I became a DishTV customer around two months back. My VC number is [protected]. While traking the connection, i had to pay Rs 5000/- for the set-top-box and other connecion charges which to my best knowledge includes the taxes too. The process went about at good speed till tyhe point of taking money from me. But once i have made tha payment, these people have shown their true colours. The equipments were fixed in lightening speed, but to get the connection activated, i had to fight another war against the DISHTV customer care and the Dealer. They made me resend my documents and all the stuff, and i got my connection activated only after 4 days(approximately). So far a great acheivement after paying Rs 5000/- in ready cash.

Now i will come to my present problem, on April 2nd, due to heavy rain, the wire which was connected to back of antenna came off, and as a result our connection was gone. I knew these people will take the issue on their stride and would not even move a single finger to send in a technician till they please. But still the vulnerable customer, a more civilised name for present day common man, have minimum options to turn to. Finally i called them up by 9.00 PM at night and registered a complaint regarding this.(Complaint number :[protected]. At the time of registering the complaint, i mentioned my available timings also, so that the technician wont be having trouble coming twice, just in case if he was unable to find me. And now when i am typing this mail, the time is 12.07 PM on April 5th. Till now i havent received a call from them asking about the issue. Also i have made around 7 to 8 calls to the customer care requesting, begging, demanding service. They laughed at me. Every time they gave the same lame reasons. Yesterday i lost my patience, i called them from my mobile (i can submit the proof which will be my detailed mobile bill) to ask about the still unresolved complaint, they made me wait for around One and half Hours on call, while they played by transfering the calls to each other.

Sir, i dont know what to do in this situation, i am hurt, insulted and helpless. These people are supposed to be service providers, but in fact this is the situation most of the customer are facing. I dont want this to go unpunished or unnoticed. Is there any organisation which can help the helpless customers like me ? Or are they allowed to roam aroundd freely, abusing the theoritical word DEMOCRACY. I think this is high time these people are taught a lesson. Or else the sentense which we have been studying from school level "INDIA IS A DEMOCRATIC COUNTRY"should be changed to some thing else.

Incase of any queries, i have given my mobile number at the end of this mail.
Regards
Jayachandran
Mob : [protected]