[Resolved]  DishTV — Attrociously pathetic and irresponsible service

This is the copy of the mail I sent to DishTV now.

Hello Mr. Ashok,

It’s been a very mammoth task to have any issues with DishTV rectified and the matter of the fact is the issue were never properly addresses despite of enormous attempts. If you could scroll down and go through the tagged mail and the kind of senselessly ridiculous response by your executives in the customer care (?) department that would greatly be appreciated. The kind of service that I have been receiving from DishTV shows a atrociously pathetic courtesy to its customer and DishTV is least bothered about the promises to its customers. Not having a single physical office anywhere in India to walk in and talk personally other than the one in Noida (according to a supervisor in the customer care department) rather makes me feel that DishTV is a big conspiracy and scam!!!

Mr. John Abraham (Mob: +[protected] who was reportedly the marketing head in the region has obviously deceived me having given a tolled customer care number[protected]claimed to be toll-free. I still have the text message conversations on my mobile pertaining to this. Henceforth, Mr. John has never ever answered my calls nor responded to my messages I sent him as the calls were not answered.

1. A lot of channels were all of a sudden disappeared without any notice after a few days since the installation. I tried to find out the reason and have not got the genuine reason till date. I have been trying to reach Mr. John Abraham (Mob: +[protected] who said that those channels were not in my tariff plan!!! My question to DishTV: If those channels were not the part of my scheme, why did you decode those channels to my subscription setup box??? Be it that it’s not in my package, should you have not intimated me before you revoke those channels??? Isn’t that a courtesy being a big corporate company to its customers???? I challenge DishTV to show me the undersigned document by me that gives you the authorization to do whatever on my account as you’re doing right now without with which any alteration you’re doing in my account without intimation is totally unacceptable and illegitimate.

2. CNN-IBN; one of my very favorite channels was retracted all of a sudden sometime in September without any notice. I got hold of a person in your customer care after several hours of try and he informed me that CNN-IBN and other a few channels were not in my package!!! My question to DishTV: Why this channel was decoded to my setup box if it was not in my package?? should you have not intimated me before you revoke those channels???

3. CNN-IBN channel was reinstated in my account in lieu of 10 days from my subscription which was promised by a customer care agent. However, I could see 2 months were taken away from my subscription despite of promised 10 days to be cut off. I want these two months subscription reversed to my account the earliest.

4. Calls I made to the customer care number[protected] kept getting disconnected by itself all these days. In spite of enormous dropped calls, DishTV never bothered to contact me back though having my contact information there. This shows the delinquency, irresponsibility and non-courteousness of DishTV towards its customers.

5. Today (January 7, 2009), all star sports channels were disappeared all of a sudden; once again without any intimation. I spoke to the floor supervisor on[protected] which must be routed to your customer care and he said these channels would no longer be available on my account since I added to packages to my account last week. My question to DishTV: Be it what you said correct for an argument sake, why did you take another week to remove those channels from my subscription then? The dealer confirmed to me that no changes to the account would be made as long as I recharge to add any package with as many number of days as in my subscription length at that moment which is what I exactly did. I want all those channels back the quickest along with the two months subscription.

I insist these issues needed to be addressed by someone from the managerial level, I do not need any more canned responses.

Thank you.