[Resolved] DishTV — Pathetic customer service and worst IVR system ever

[Resolved] DishTV — Pathetic customer service and worst IVR system ever

N nasar.mohammed from Hyderabad, Andhra Pradesh

DishTv has the most pathetic IVR system I have ever been thru. Staying in Hyderabad and helping my uncle to recharge his account, first thing I had to dial a 1800 number from my mobile and then it took me 10 attempts to get to a maximum point where it asked to enter the amount that I want to pay. before that it would asked the amount I got disconnected automatically for more than about ten times... and when I gave up and tried talking to a rep.. my call in Q for about 30 minutes... cant imagine so many cxs calling Dishtv about 6:30 AM ... if they are then you will have to get your services improved. Neways ... after waiting for 30 minutes in the Q I come to know the call has timed out and I am forced to cal back. I called almost all the stated that were mentioned in the list...and none I was able to reach any rep and the most shocking part is when you dial the number for Hyd ... it doesn’t accept any command at all. says to continue press and you press for thousand times and still says press * to continue... the amount I spent on my phone to recharge once could have actually got me another months subscription. Delhi center I get to talk to a humar: first a lady : sounded sleepy... asked for the details abt 5-6 times ... with out my knowledge I am back in the IVR system... then I wait 10 minutes in the Q to get to another rep Manoj Kumar who doesn’t understand anything atall... when I asked for a senior or a supervisor... he started giving the call closing ... first he said there is no one senior in the shift right now, when I said I am recording the call he better not lie he gave call closing and put me on mute and disappeared ... I waited on call for close to 15 minutes for him to return and he never did... Was this information helpful? No (0) Yes (0)
Complaint marked as Resolved .wll i have got ride of dish service and got tata sky ... have no more complaints about dish as i dont deal them anymore... they can do what ever and however they want i have no issues with tatasky thanks you
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Comments

Karan Singh

from Bengaluru, Karnataka

In spite of my repeated complaints through e-mail I have not got any type of help from Dish TV. the only thing when I sent an e-mail they gave me an assurance that your problem will be solved within 3 days but these 3 days never come to Dish TV. Finally, my set of box completely stopped on 20/11/2009. Can any body suggest what to do now?

mgchandy

from Ernakulam, Kerala

26th Dec ember 2010 - Delhi. I also tried to do IVR Recharge. Its a disaster. Pathetic is too mild. The call center reps are also quite pathetic. I called this morning at least 5 times. At least 4 times i tried IVR and got cut off. I tried then to send SMS 57575 for home collection. After 4 hours some one called and started talking in Hindi> When I requested to speak in English, she banged the phone down.Tried again Finally when I got through, I asked one of the reps where was the closest location in South Delhi so that I could pay directly. He gave me 3 addresses of which one was Rythem Center in South Ex Part II Delhi. I asked him whether I could go there and pay since it was sunday. He said shops will be closed. So I asked then what is the use of giving me this info when I want to recgarge today. Then he put me on hold and then after long time came back to confirm that it will be open. So I went from Khan Market to South Ex. At the shop, they said that they deal only with SKY TV. Just imagine how much time and effort I have wasted just to pay my DisTV recharge on time and it is still not done after one full days efforts.