DishTV — Complaint no.[protected] unattended for 9 days despite daily reminders/assurances

Address:

Uttar Pradesh

I am having DishTV connection at my home, V card number is [protected].

I registered complaint with DishTV customer care on 12th November (Complaint no.[protected] for changing the set top box and was given assurance that the complaint will be attended within 24 hours.

However after waiting for 3 days I called again and I was told that the call has been closed in the system with remark 'no fault found'. This is totally false closure as no one had visited us for the same.

I got the complaint re-opened and a customer care supervisor assured me that the same will be attended within next 24 hours. However once again no one visited and the issue is not resolved till now.

I called again on 16th and 18th and everytime assurance was given by Floor managers that it will be attended within next 24 hours.

Today I called again and I was again told that the call has been closed with remark 'no fault found'. Once again a FALSE CLOSURE OF CUSTOMER COMPLAINT WITHOUT ATTENDING. We are being asked to wait for another 24 hours and similar promises are being made by floor managers.

It seems that the customer care is neither having any authority over the service department, nor there is any mechanism to check and stop false closure of customer complaints.


This is highly disappointing, unprofessional and objectionable attitude of DishTV and due to this callousness we have not been able to view TV programmes throughout the Diwali holidays.