[Resolved]  DishTV — actvate extra channel without request and deduct money

Address:

Jalandhar, Punjab

respected sir
i have dishtv connection for last 2 years no. VC[protected]. in the month of sept-october 2010 they actvate extra channel without my request and charged the amount from my balance. when i contacted to agent he told he is unable to do anything and give me the number of customer care but no one response. then on next recharge i again request to the agent but all futile. then i complained to customer care on[protected] after the recharge on[protected]. they response we will do something but nothing happened. then i complained again on 3-11-10 but samething, then again on 11-11-10 twice then they response as follows
"Dear Sir/Ma'am,

Thank you for writing to dishtv.

We would like to inform you that package of your VC [protected] could not be downgraded, as per request number 48357798 your contact number was not contactable for the same.

Please note that in order to downgrade the packages, the request must be received within 7 days of renewal of VC. After 7 days, Rs.200 additional is required, out of which Rs.40 would be deducted as downgrade charges and rest Rs 160 would be adjusted to your billing.

Kindly revert with payment confirmation so that needful can be done.

We value your association and assure you of our commitment to serve you with a smile.

Regards,
Raghavendra Singh
Customer service
DISHTV"

as i complained first time on 31-10-10 which is with in 7 days and secondly i never requested for extra channel if i requested then show the proof of request or any record. so extra charge of four weeks must be adjusted and extra channel must be stopped. now they are showing the msg for recharging for[protected] which i will never recharge and prefer to new connection from other provider