[Resolved]  DishTV — Unethical Practice of Dish TV

Hi, I became a new customer of the Dish TV family on Aug 16, 2013 and my VC is [protected]. I had purchased "DTH Super Platinum" package under your "life time offer" by paying a sum of Rs 13,690/-. My mistake was that I didn't checked the full list of channel coverage and availability. Now after installation to my dismay I am discovering that there are quite a few channels that my parents used to watch (AAj tak Tez, Darshan 24, Food-Food, Mh1-Shraddha, Delhi Aaj Tak, Dabangg and Total TV ) which are not available in the DishTv platform. We used to watch these regularly I can't even buy these by A-La-Carte option. In not even in my wildest dreams had I thought that in dishtv, these basic channels would not be available and now I would like to cancel my subscription and demand full refund of my entire amount to be paid back to me as I don't have any option left. On taking up the matter with the customer care and their so called write to CEO column on their website (Request No : 32044) I got the response that their is no cancellation and refund possible. 2 channels which are supposed to be available to me Zee khana khazana are also not available to me as I am getting the message you are not subscribed to them. (picture attached) This is a malpractice from DishTV and against customer rights as they are not providing what they are showcasing on their website. http://www.dishtv.in/super-platinum.aspx I am feeling cheated as I would be tied to this connection for a period of 5 yrs which is a big time span. Please cancel and give my full money back ASAP. Regards, Pradeep