[Resolved]  Domestic Lpg Connection — Tansfer of Indane to Bharatgas

With reference to my earlier complaint, I was advised on 2.11.09 by Mr Indrajeet Chatterjee ([protected]@bharatpetroleum.in) and [protected]@bharatpetroleum.in that there should not any problem in transfer. Thereafter, after encountering problems I wrote back on 9.11.2009 to [protected]@bharatpetroleum.in> with copy to [protected]@bharatpetroleum.in and to [protected]@bharatpetroleum.in as under but till date no response has been received. Please look into the matter and advise

"Madam / Dear Sir,

RE: Feedback Reference No:73032
COMPLAINT
With reference to your email dated , I was advised by Mr Indrajt Chatterjee of Kolkata LPG Territory in terms of his email dated that I can get my LPG connection transferred to Bharatgas from Indane, if it is convenient to me. This was contrary to what I was told at the first instance by Mr Ashok Sen (Mobile No.[protected] who looks after supply of Bharatgas LPG at Naktola (Kolkata) for our locality.
In order to avoid refusal again, I had mailed back to Mr Indrajt Chatterjee requesting him to suitably enlighten Mr Ashok Sen the correct position and in the absence of any other communication from Mr Chatterjee, I had presumed that necessary action must have been initiated so that I shall be able to transfer my LPG connection to Bharatgas.
However, I regret to inform that when I again contacted Mr Sen over telephone on 7.11.2009, he has once again refused to entertain my request mentioning that since the Indane Gas Agency in Garia (about 3 KM from my residence) is located nearer to my residence than the Bharatgas Agency Office, at Naktoal, he will not accede to my request for the transfer, despite my mentioning about the information given to me by Mr Chatterjee to the contrary. Even my plea to him that the supply depot of Bharatgas agency is situated very close to my residence and it would be more convenient for me to have LPG supplied from Bharatgas did not find any favour with Mr Ashok Sen. In the circumstances, I shall request you once again to initiate suitable action to facilitate the transfer of my LPG connection from Indane to Bharatgas.
In this connection, I attach a copy of my email dated address to Mr Indrajt Chatterjee of Kolkata LPG Territory, wherein I had mentioned that Mr Sen was agreeable to provide me a new Bharatgas LPG connection immediately at an aggregate cost of Rs.4,500/- provided I agree to purchase (what he calls) a “package” including new oven etc. There appears to be an ulterior motive behind all these and it is not a fair business practice. You will surely appreciate the fact that this is against the consumers’ interests and should not be allowed to continue at the cost of a genuine customer’s legitimate request. I trust that the matter will be looked into from your end and appropriate action initiated, as warranted. I shall look forward to your advices in the matter at your earliest convenience.
Assuring you of regular follow-up from my end at appropriate level(s) till satisfactory resolution of my complaint,
Yours faithfully,
S. K. Deb
[protected]@bharatpetroleum.in>
[protected]@bharatpetroleum.in
[protected]@bharatpetroleum.in