Indian Oil Corporation [IOC] Customer Care
Indian Oil Corporation Ltd
Customer satisfaction rating: 7%
Submit a Complaint
8916
COMPLAINTS

Indian Oil Corporation [IOC] Customer Care

Indian Oil Corporation Ltd

Webpage:
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Address
SCOPE Complex, Core-2 7, Institutional Area, Lodhi Road
New Delhi
New Delhi District
Delhi
India - 110003

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
403
256


Additional info
Registered Office
IndianOil Bhavan, G-9, Ali Yavar Jung Marg, Bandra (East), Mumbai - 400051
Tel: +91 22 2644 7327
Fax: +91 22-2644 7961

Corporate Office
IOCL Corporate Office, 3079/3, Sadiq Nagar, J B Tito Marg, New Delhi - 110049

Barauni Refinery
P.O. Barauni Refinery, Dist. Begusarai - 861114 (Bihar)

Gujarat Refinery
P.O. Jawahar Nagar, Dist. Vadodara - 391320(Gujarat)

Guwahati Refinery
P.O. Noonmati, Guwahati - 781020 (Assam)

Haldia Refinery
P.O. Haldia Refinery, Dist. Midnapur - 721606 (West Bengal)

Mathura Refinery
P.O. Mathura Refinery, Mathura - 281005 (Uttar Pradesh)

Panipat Refinery
P.O. Panipat Refinery, Panipat - 132140 (Haryana)

Pipelines Division

Head Office
A-1 Udyog Marg, Sector-1, Noida - 201301 (Uttar Pradesh)

Northern Region
P.O. Panipat Refinery, Panipat - 132140 (Haryana)

Western Region
P.O. Box 1007, Bedipara, Morvi Road,Gauridad,Rajkot - 360003 (Gujarat)

Southern Region
139, Nungambakkam High Road, Chennai - 600034

Eastern Region
14, Lee Road, Kolkata - 700020

Marketing Division

Head Offices
IndianOil Bhavan, G-9, Ali Yavar Jung Marg, Bandra (East), Mumbai - 400051

Northern Region
IndianOil Bhavan, 1, Aurobindo Marg, Yusuf Sarai, New Delhi -110016

Eastern Region
IndianOil Bhavan, 2, Gariahat Road, South (Dhakuria), Kolkata - 700068

Western Region
IndianOil Bhavan, Plot No. 33, G Block, Bandra Kurla Complex, Bandra East, Mumbai - 400051

Southern Region
IndianOil Bhavan, 139, Nungambakkam High Road, Chennai - 600034

R&D Centre
Sector 13 Faridabad - 121007 (Haryana)

Assam Oil Division
P.O. Digboi - 768171 (Assam)

IBP Division
34-A, Nirmal Chandra Street, Kolkata - 700013

View More Information...

Customer satisfaction rating
7%
Complaints
8916
Pending
676
Resolved
573
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

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Indian Oil Corporation [IOC] Customer Care related pictures (547)

Indian Oil Corporation [IOC] Complaints & Reviews

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Indian Oil Corporation [IOC] — Delivery charges being charged over and above the bill amount

 ranga seshu on Jan 19, 2017
I am having a gas connection with Mukund Enterprises, Barkatpura under cutomer number 29285. I have booked a gas refill and the same was delivered today. The cash memo 3000199643 is for Rs 668.50. This I presume includes delivery charges. However the delivery boys are charging extra 20 rupees for which no receipt is being given. Please inform me if this is in order or take a complaint and resolve the issue...
Complaint comments  Read comments Complaint category Banks

Indian Oil Corporation [IOC] — Subsidy not get

 akreenasahu on Jan 19, 2017
Subsidy not get
I am consumer of indane gas my name is Ajay Kumar Sahu my consumer no. N12749 and gas agency is Narmata gas khandero gate Jhansi
I did not get subsidy till 10/3/2015, 11/4/15, 19/9/15, 3/1/16, 20/2/16, 8/5/16, 10/6/16
My account and gas connection is also link adhar card
My adhar card is 543920751996
So please send my gas subsidy in my account...
Complaint comments  Read comments Complaint category Other

Indian Oil Corporation [IOC] — Not delivered refile cylinder without cash

 shilpi1990 on Jan 19, 2017
Hello sir,
Good Evening.
This is for kind information my consumer NO-CX8532764
DISTRIBUTOR NAME SHIV SHAKTI INDIAN BOOKING DATE 20/12/2016 REFERENCE NUMBER 900444 AND BOOKING ORDER NO-2000057336, I had booked refill cylinder and pay online payment done successfully. When I approached to distributor had refused to deliver cylinder, he told you pay cash money. Look the below massage, Dear Indane Customer, Booking for cons. no.CX8532764 is registered with Ref No.900444.Online payment made Rs 684.5.Est time of delivery is 3 days
So please look the matter and help me so Mr...
Complaint comments  Read comments Complaint category Gas Stations

Indian Oil Corporation [IOC] — Indane domestic gas

 prashant1988 on Jan 18, 2017
My id is 7041113918
and contact no is 7746917602
i was called up on your customer care no 18002333555 from my no a lady pick call and talking with other guy and after 5 min i disconnect the call she is laughing and talking with other i want to know that why my subsidy is not come on my bank account and also i want to know what i have to do to start my sunsity...
Complaint comments  Read comments Complaint category Gas Stations

Indian Oil Corporation [IOC] — Double charged for online gas payment

 prachod on Jan 18, 2017
Dear PRADEEP KUMAR . M.P,
Consumer Number: 7101909873
Indane Distributor: SREE PRIYA INDANE SERVICES

Your request for Indane Refill has been forwarded to your Indane distributor M/s SREE PRIYA INDANE SERVICES
Your request reference number is 900151

Online payment made On 05-01-2017

Refill Amount : 624.00
Discount for Online transactions from Indane : Rs 5
Bank Charges : 1.78
Net amount paid by you : 620.78

------
When I received the gas the delivery refused to provide me the cylinder...
Complaint comments  Read comments Complaint category Unauthorized charges

Indian Oil Corporation [IOC] — Transaction charges on payment through debit card.

 M.Dhawan on Jan 18, 2017
Respected Sir, I paid Rs.1800/- through my debit card for payment of petrol on 06-01-2017 from Mehra Motors, Sector 16, Panchkula, but got surprise when I checked my Bank Account it has deduction of Rs. 51.75 on 18-01-2017 on bill of Mehra Motors, Sector 16, Panchkula. GOI has declared that no transaction charges will be deducted upto amount of Rs.2000/-....
Complaint comments  Read comments Complaint category Tax Services

Indian Oil Corporation [IOC] — Rs 514 deduct without taking fuel

 neerajkashyap on Jan 17, 2017
Hi I'm neeraj I visited to kings way petrol pump on 7th dec 12:30 am around at late night.I choosed to swap my wife card(Preeti kashyap)because I had not enough cash as per petrol pump guy there is a problem we are facing with card machine .so please swap your card first then we will give you fuel.He tried two times to my wife card of rs 500 but transaction was not done.Then i swap my card on next petrol pump of narain petrol pump station of rs 400.But suddenly i got 3 massage one was rs 400, second was rs500 and third was rs 514.i confirmed from the bank as well they clearly insured me that rs...
Complaint comments  Read comments Complaint category Other

Indian Oil Corporation [IOC] — Repeated Cancellation and Non-Delivery of Refills on time.

 rishusap on Jan 16, 2017
Hi,
My Indane Consumer number is CX23656161. I am facing severe refill delay issues at my place. Whenever I book a refill, I get a confirmation message and expected delivery time.But even after waiting for 12-15 days, nobody comes to deliver the refill and instead I get a message of cancellation after waiting for 15 days for no reason. Then I again have to book refill and sometimes we have to personally go to distributor place and request it. Everyone in my building is getting refills on time except me. And it is really surprising that when everyone in the building is getting it on time...
Complaint comments  Read comments Complaint category Utility Services

Indian Oil Corporation [IOC] — To deactivate give up LPG sudsidy

 Raim on Jan 15, 2017
Dear Sir/Madam
I am Ramneek as a consumer of Indane gas. By mistake I am wrongly clicked Give up subsidy . I kindly request you to deactivate give up subsidy. I want to avail subsidy cylinders. So please deactivate from out of subsidy. I given request letter also to the distributor but they told there is no option to change. Pls inform further what can i do to cancel the give up subsidy. Consumer Name : Ramneek Hans Consumer No. 20106 LPG ID: 3 7500 0000 3616 5668 Contact No. +91-9463612735 Email : hansramneek@yahoo.com
Domestic LPG Distributor: Ekta Gas Agency, Deol Nagar, Jalandhar...
Complaint comments  Read comments [1]Complaint category Mobile Handsets

Indian Oil Corporation [IOC] — Delay in refiill

 ruks1014 on Jan 13, 2017
Respected sir,
i want to inform u that i rukhsar praveen is a regular consumer of ur L.P.G. conection of ur L.P.G. CONECTION OF 5KG CYLINDER acording to our needs, having a consumer number 7031653530 of rana gas agency lalkurti meerut cantt. but from the first day of applying a connection of 5kg i am suffering from many problems n miss behaving of the staff members with me n my members both. i have ignored many time but it is happening contentiously. i have booked a refill of cylender 5kg, booking reference number-368307....
Complaint comments  Read comments Complaint category Gas Stations

Indian Oil Corporation [IOC] — No credit card machine available at IOC petrol pump at J P Infratech Mathura cut at Yamuna express highway

 Bhupinder kara on Jan 12, 2017
Dear
This is to inform you that your abave mentioned outlet does not have credit card machine or refusing to accept thr credit card.
If this us the way of service giving to your customers this is not done and I am just complaining to you and also sending this mail to media as well as pmo office.
I need information what action you have taken againt this outlet immediately.
Regards
Bhupinder kalra
bhupinderkalra@gmail.com
#9810238538...
Complaint comments  Read comments [1]Complaint category Credit Cards

Indian Oil Corporation [IOC] — Fuel Station basic facilities

 faris incube on Jan 10, 2017
I'm a vivid traveller across India and a loyal customer of Indian Oil fuel .
This time I was on my way from Karnataka to Kerala with my friends in Canada. We have fueled from an Indian Oil Outlet on our way from Salem. One of the female members in the car wanted a bio break in-between when we approached to Madurai. We paused at INDIAN OIL VELAVAR FUELS. But we were stopped by a staff member and told us there is no water in the washroom and hence kept the room locked.
Hence she had to suffer till the next stop to relieve herself which personally I've felt very embarrassing being the...
Complaint comments  Read comments [1]Complaint category Gas Stations

Indian Oil Corporation [IOC] — Late Indane LPG Cylinder Delivery

 tianshi on Jan 10, 2017
Refill booked on 02/01/2017 & cylinder not received even as on 10/01. Followed up over phone yesterday & today but without any result. On both the days it was mentioned that the delivery was being made first to the village(s). Why? Is the delivery not by the order of booking? Moreover the fact is that the villagers are selling gas cyilnders in black & there are many of them. I can take yoo to the village to see what is happening.The villagers, the agency & the delivery man, all are making money. Some strict action needs to be taken right away.

N. K. Arya
Indane LPG Cons. #...
Complaint comments  Read comments [1]Complaint category Gas Stations

Indane — Cancel my give up subsidy request

 akhisahil on Jan 10, 2017
I am Akhtar Hussain Ansari. My Consumer number is 7043838827 and my LPG ID is
3 7000 0000 4383 8827.Distributor Code:140947
Distributor Name: SPE CO-OP.STORES LTD.
Distributor Address:SANTALDIH SUPER MARKET DIST. PURULIA
Distributor Phone :03251 260577 By Mistake i clicked on I do not wish to have my name put in the ‘Scroll of Honour’ for opting out of Subsidy.I would like to cancel my give up subsidy request. This is my humble request to you pls do the needful to initiate the process as early as possible.Iwould like to receive my subsidy in my
SBI account-35016855008,...
Complaint comments  Read comments [1]Complaint category Gas Stations

Indian Oil Corporation [IOC] — Gas refill bottle not deliver proper time

 Bhavdeep sinh on Jan 10, 2017
I have joined with deep Indian company in Ahmedabad Gujarat my consumer number is D671 my lpg bottle not deliver proper time and office staff behavior is very dirty & delivery boy behavior is very dirty he is required bonus with my family person so we take him that but he is not satisfied so please don't stop for this position and do activities for this subject fast thanks...
Complaint comments  Read comments [1]Complaint category Utility Services

Indian Oil Corporation [IOC] — Mandatory checking charge 150 received

 UmaAnand on Jan 10, 2017
From my gas agency, they came for mandatory checking and received an amount of 150 rupees. Why are you charging this much of huge amount for doing nothing? How much we have to pay for having a cylinder. Cylinder charge, amount for the person delivering cylinder, all are forcing us to pay. Agency forced us to buy gas stove while getting new connection even though we have one. Please clarify me why you are charging 150....
Complaint comments  Read comments Complaint category Gas Stations

Indian Oil Corporation [IOC] — LPG Gas Cylinder Leakage

 RUPA1986 on Jan 10, 2017
Dear Sir,

My consumer no.-CX3129210 & I have received one cylinder from M/S Anita Indane Agency, Rongpur, Silchar on dtd. 06.01.2017. When I fitted this cylinder with my Gas Stove then the LPG Gas cylinder smelts entire my room. Please replace the cylinder with good one cylinder and also the delivery boy or agency holder could not check properly.

Regards,
BIPLAB DEY
CELL NO.-9435469480....
Complaint comments  Read comments [1]Complaint category Other

Indian Oil Corporation [IOC] — Subsidy not recieved

 basanth sreedhar on Jan 9, 2017
Ref:
INDANE CONSUMER NO:46295, LPG ID: 37500 0000 1415 5312
AADAAR NO: 8992 1853 6489
BILL NO:3000055409 dt 2/12/2016. DISTRIBUTOR: ANAND GAS AGENCIES Ph :04842337571
A/c no: 10120100151822, Federal bank, Kalamassery Branch, Kochi
Sir,
I was getting subsidy of my above mentioned gas connection through my federal bank account. But I have not received the subsidy credited for my last bill.(copy attached.) till date. Though I approached the distributer and also complainted in 18002333555, I am not getting any positive reply. Kindly do the needful to repay...
Complaint comments  Read comments Complaint category Utility Services

Indian Oil Corporation [IOC] — Distribution pblm n working estyle of Lansdowne gas service, lansdowne,Uttarakhand

 RAGI SHARMA on Jan 9, 2017
Plz find file-
Here with attached scan copy for u r consideration & kind action!
Our RTI ... ... ... ... ... ...

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Thanks with regds

Anurag Dhuliya
9412961300...
Complaint comments  Read comments Complaint category Tax Services

Indane Gas — Unable to receive login details

 tnaresh50 on Jan 9, 2017
Dear Sir/ Madam, My consumer number is CX1965417 in R K Indane Gas Pragpur in teh Dehra Dist. Kangra Himachal Pradesh. I have created my log in ID Svijay50 in fist week of jan 2017 to use your online services but unfortunately fill the wrong e-mail ID during registration and now unable to receive login details .Now when ever I tried to change my e-mail ID its showing me invalid e-mail..Neither your system is allowing me to create a new log in id. The only help which I needed from you is that can you change my registered email id to tnaresh500@gmail.com, So that I can retrieve my password and start...
Complaint comments  Read comments Complaint category Gas Stations

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