Indian Oil Corporation [IOC] Customer Care
Indian Oil Corporation Ltd
Customer satisfaction rating: 9%
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Indian Oil Corporation [IOC] Customer Care

Indian Oil Corporation Ltd

SCOPE Complex, Core-2 7, Institutional Area, Lodhi Road
New Delhi
New Delhi District
India - 110003

Customer Care Phone Numbers and Contacts


Additional info
Registered Office
IndianOil Bhavan, G-9, Ali Yavar Jung Marg, Bandra (East), Mumbai - 400051
Tel: +91 22 2644 7327
Fax: +91 22-2644 7961

Corporate Office
IOCL Corporate Office, 3079/3, Sadiq Nagar, J B Tito Marg, New Delhi - 110049

Barauni Refinery
P.O. Barauni Refinery, Dist. Begusarai - 861114 (Bihar)

Gujarat Refinery
P.O. Jawahar Nagar, Dist. Vadodara - 391320(Gujarat)

Guwahati Refinery
P.O. Noonmati, Guwahati - 781020 (Assam)

Haldia Refinery
P.O. Haldia Refinery, Dist. Midnapur - 721606 (West Bengal)

Mathura Refinery
P.O. Mathura Refinery, Mathura - 281005 (Uttar Pradesh)

Panipat Refinery
P.O. Panipat Refinery, Panipat - 132140 (Haryana)

Pipelines Division

Head Office
A-1 Udyog Marg, Sector-1, Noida - 201301 (Uttar Pradesh)

Northern Region
P.O. Panipat Refinery, Panipat - 132140 (Haryana)

Western Region
P.O. Box 1007, Bedipara, Morvi Road,Gauridad,Rajkot - 360003 (Gujarat)

Southern Region
139, Nungambakkam High Road, Chennai - 600034

Eastern Region
14, Lee Road, Kolkata - 700020

Marketing Division

Head Offices
IndianOil Bhavan, G-9, Ali Yavar Jung Marg, Bandra (East), Mumbai - 400051

Northern Region
IndianOil Bhavan, 1, Aurobindo Marg, Yusuf Sarai, New Delhi -110016

Eastern Region
IndianOil Bhavan, 2, Gariahat Road, South (Dhakuria), Kolkata - 700068

Western Region
IndianOil Bhavan, Plot No. 33, G Block, Bandra Kurla Complex, Bandra East, Mumbai - 400051

Southern Region
IndianOil Bhavan, 139, Nungambakkam High Road, Chennai - 600034

R&D Centre
Sector 13 Faridabad - 121007 (Haryana)

Assam Oil Division
P.O. Digboi - 768171 (Assam)

IBP Division
34-A, Nirmal Chandra Street, Kolkata - 700013

View More Information...

Customer satisfaction rating
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

Indian Oil Corporation [IOC] related photos (813)

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Indian Oil Corporation [IOC] Complaints & Reviews

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Indian Oil Corporation [IOC] — card payment machine not working and rude behaviour of employees

 amutalik on Nov 19, 2019
Today 19th November 2019 Morning, I went to Fill CNG at Mahape Navi Mumbai Petrol Pump which is located besides Country Inn Hotel Mahape Navi Mumbai. None of the Machines which accepts card payments were working and Employees working at the Petrol Pump including Manager Mr. PANDE are very arrogant and Rude in behaviour . Mr. Pande told me do whatever you have to do . This is IOCL Petrol Pump. This is the Third time I am facing issues at the same Petrol Pump. My Mobile No. is +91 [protected] and email id is Abhay.[protected] Requesting to ask Employees at the Petrol Pump to behave properly with...
Complaint comments  Read comments Complaint category Employees

Indian Oil Corporation [IOC] — indane gas regulator

 39088 on Nov 16, 2019
I again lodged complaint regarding replace of indane gas regulator compliant no. 1-[protected] as the previous complaint 1-[protected] no information was received.
Now i received message on 15.11.2019 that complaint no. 1-[protected] closed, whereas i have not received any information. And my grievance has not been resolved.

I again request to look into the matter and resolve my issue at the earliest under intimation to my following contacts for safe guard.

Jagdish ram
M no. [protected]
E-mail [protected]
Complaint comments  Read comments Complaint category Gas Stations

Indian Oil Corporation [IOC] — collected extra charges for delivery each time

 Harish2595 on Nov 16, 2019
The delivery person collecting extra charges above the bill amount each time. If i refuse to give, he is saying next time you won't get the delivery. Is this the way you are loyal to the consumers. Every time they doing the same. Even in the gas agency they aware of this issue but they not at all taking actions on the delivery person's. Name of the agency shree chella agencies selaiyur chennai 600073....
Complaint comments  Read comments Complaint category Gas Stations

Indian Oil Corporation [IOC] — not providing computerised bill

 sasidhara pillai on Nov 15, 2019
I filled diesel in my car reg. No. Kl2 ae-6515 from krishna fuel, thirumukku, chathannoor, kollam on[protected] at about morning 100.00 hrs. After filling the diesel, i asked bill but the sales man not provided the bill. Lastly i went to the office and asked the manager to provide computerized bill but the manager provided with printed bill. I insisted for computerized bill but the manager became angry and asked me to get out from his office. Again i stood there and told him that until and unless you provide the computerized bill, i would not move from here. Suddenly the manager caught my shirt...
Complaint comments  Read comments Complaint category Business & Finances

Indian Oil Corporation [IOC] — misbehavior

 प्रकाश कन्नौजिया on Nov 15, 2019
Me and my wife is travelling from agra to mathura on 26 oct 19. On the way near farah town we went to petrol pump for filling up petrol in motorcycle. There was fully crowd at petrol pump. They are operating only one machine (Nozzle). So i could hardly fill my petrol tank. I ask to a salesman (Name of that person was dinesh), where is manager, i have some query about situation. He doesn't tell me. And speak to me in bad manner, *yaha aise hi chalta he bol tere ko kya karna he*. After some some conversation he tells me that petrol tank of storage is filling up this time so because of this we are...
Complaint comments  Read comments Complaint category Gas Stations

Indian Oil Corporation [IOC] — less gas cylinder quantity by delivery man

 Kamalesh Jayakar on Nov 15, 2019
Dear sir / madam, greetings of the season! Ours is a small family and our usage is very limited.. Regularly a normal cylinder wd last for 60 days n earlier times it dropped down drastically to 25 days to 28 days.. After continues complaints they serviced and used to come with weighing machine. Then it was serving 60days n above for 3 times.. But last cylinder was last in 30 days and they r not coming with weighing machine.. Particularly delivery man durai comes, no weighing n less gas.. Continues compliments been registered to ganesha gas agencies, mogappair [distributor].. But no support.....
Complaint comments  Read comments Complaint category Gas Stations

Indian Oil Corporation [IOC] — double deduct payment from my debit card

 jainder singh on Nov 14, 2019
I will filling the petrol for my vechile (Car mg hactor) amount - rs. 4000, but the amount was double deduct in my account (Date - 10 nov 2019) (Petrol pump name - savita filling station, outer ring road, sarai kale khan, delhi - 110013) and also petrol pump owner is no any response.

Please solve this matter asap

With regards
Jainder singh
Complaint comments  Read comments Complaint category Other

Indian Oil Corporation [IOC] — after 15 day gas cylinder not delivered

 shahid imran khan on Nov 14, 2019
Dear indian oil hard working team

This is inform you regarding my booking i have receved msg ref no 414552 date 30/10/19 day wednesday time 15.48 delivered with in 3 to 5 days.
But as on yesterday i can't received the same.
Today morning i have take by indian oli depo (Aswariya gas bhilai)

Why local team not done it proper time and you can't halp out pm (Modi ji) digital india..

I[censored] can't give service plz close it....
Complaint comments  Read comments Complaint category Gas Stations

Indian Oil Corporation [IOC] — about my new lpg gas details for rs 3200 received by gas agency dealer

 [email protected] on Nov 13, 2019
Dear sir,
I have a new connection of indian gass @ 3200 rs cash from lucky indane near pnb bank barnala punjab sap code is 311660,
Sir from the date of purchase they provide me only
1, duplicate photo copy
2, blue book only
After completing that's they said we will give only gass supply on it, after ask for orginal papers sv voucher and other things etc, they reply wait wait, now they openly refuse to provide us details information of 3200 rs, now ask they said i have no answer of your questions,
At last now i request to please provide me justice about...
Complaint comments  Read comments Complaint category Gas Stations

Indian Oil Corporation [IOC] — diesel filled in activa 3g instead of petrol

 Aruarchu on Nov 13, 2019
The guy at indian oil petrol pump, filled diesel in my activa 3g instead of petrol. On realizing the mistake, he asked me to stay for 2 minutes and informed the mistake to his owner, in their regional language. Due to language barrier, i could not understand the conversation. Later the owner asked me to leave saying there was no problem. Consequence was such that activa stopped in the middle of the way and i had to pull it for over 3kms to get it repaired. The mechanic then informed me that the vehicle is fine but the problem is the diesel that has been filled up in the tank instead of petrol....
Complaint comments  Read comments Complaint category Other

Indian Oil Corporation [IOC] — lpg regulator leakage complaint regarding

 ThiruChouki Netha on Nov 12, 2019
We have called to our LPG distributor office regarding our regulator leakage but no answer and always busy. Still we haven't heard back from Indian Oil Customer Care and local office as well.

Then we have registered our complaint through IOCL(Indane Gas) website but no use.

Herewith enclosed screenshot of complaint for your reference. Please check....
Complaint comments  Read comments Complaint category Gas Stations

Indian Oil Corporation [IOC] — rude behaviour at ladies at home while delivering gas cylinder of gas gas services shantinagar hyderabad

 Pravallika D on Nov 11, 2019
My consumer number [protected]. Without delivering the gas cylinder, gns gas service has updated as delivered. After raising the complaint with gns gas by visiting their shop personally, they have delivered the next day. When we questioned the delivery boy on the same aspect, he has used very offensive language, which no woman can bear at home and asked to do whatever we can... U can visit google reviews as well for the same issue received from other consumers as well.....
Complaint comments  Read comments [3]Complaint category Gas Stations

Indian Oil Corporation [IOC] — not accept my paytm and did misbehave

 Vishal Luhar on Nov 11, 2019
On 10/11/2019, i went to indian oil petrol pump outlet at hisar. Subhash oil company, barwala road, tayal garden, hisar.
I just filled up my bike fuel of rs.50. I also told them that i have no money. On that time i had only paytm.
After this incident they make illtrate misbehave to me. They said we will not accept paytm less than rs.100, we have no time to calculate your 50s paytm..'50 rupye de or nikal yaha se.
Then i started humbly request, but they didnt listen. And behave to me like a neglected person...
Their staff is sononsense, uneducated, and dont knw that how...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Indian Oil Corporation [IOC] — delivery boy taking 60 rupees per 1 cylinder extra

 Karthik Ram Goud on Nov 9, 2019
Gd mrng sir my name is bugga krishna my gas no 81851 i'm living at pasumamula village hayathnagar mandal hno 3-32. On the date 8-11-19 mrng 1100 am we received cylinder from ur delivery boy he was taking extra 60rupees for he telling delivery charges nd he talking very rude every time this problem only so plz solve other wise we will disconnect this indian gas my mobile no [protected]...
Complaint comments  Read comments Complaint category Cosmetics

Indian Oil Corporation [IOC] — wrongly charged

 Anushree_09 on Nov 8, 2019
Hello, I had got petrol filled from Star Petroleum Bhat on 05.11.2019. I own a Tata Tiago GJ 01 RX 0431 which has petrol capacity of 35 Litres. I asked the guy at the petrol pump to do full tank in my vehicle. I generally get full tank done and my amount never exceeds 2300 rupees or the petrol does not exceed 34 Litres because i get it filled when there is atleast 1 litre petrol left in the fuel tank. The guy started filling the fuel on auto, and after one point it started overflowing. He took the nozzle out and started filling the petrol again. I have pictures to prove that a lot of petrol got...
Complaint comments  Read comments [1]Complaint category Gas Stations

Indane — illegal gas refilling at east delhi

 [email protected] on Nov 7, 2019

Illigal gas refilling by indane employee are running in congested area of khureji khas :- h-79 khureji khas delhi-110051 @ phatak wali gali behind sbi bank khureji khas, this is a 500 sq yds plot which put on rent where 10 -12 indane worker do the illigal refilling work which is highly dangerous if anything goes wrong,

Owner of property not residing there hence he is taking highly risk for rent,

I am attaching a video of the same

Owner name:- anil kumar pal...
Complaint comments  Read comments [1]Complaint category Gas Stations

Indane Gas — delivery boy did not give voucher of gas

 Zameela Khatoon on Nov 6, 2019
My gas cylinder was not delivered on time & a messege came it is delivered i have complaint about this many times but at last my father had to visit the gas agency & the delivery boy who came every month says that i was not able to find the home
Then next day delivery boy came without woucher & ask for 700 rs also quarrel with us
How will i know my gas is of 700 rs without woucher...
Complaint comments  Read comments [1]Complaint category Gas Stations

Indian Oil Corporation [IOC] — indian oil fuel station located near perungudi cheating people

 jerry richard on Nov 6, 2019
Hi Team,

Employee @ Indian Oil Fuel Station are behaving badly, they are not resetting meter to zero, not providing bills and chargin extra 100 for card..please help us to resolve this issue.. Lot of many people have posted similar comments on Google feedback for this fuel station

Indian Oil Fuel Station
Judges Colony, Nehru Nagar, Perungudi, Chennai, Tamil Nadu 600078

Please do the needful....
Complaint comments  Read comments Complaint category Gas Stations

Indian Oil Corporation [IOC] — my lpg gas booking cancel ho rahi hai booking number 524096

 Amar Kurmi on Nov 1, 2019
Lpg gas booking nahi ho rahi cancel ho jaati hai booking number 524096...
Aur subsidy bhi nahin aati lpg बिल सं[protected], ₹.706.5जारी| सिलिंडर डिलीवरी प्रक्रिया में। lekin subsidy nahin i iska solution jald se jald chahie
My consumer number is [protected]
Gupta gas agency damoh aaj tak subsidy nahin i kam se kam 10 tanki bhar wali hai aur gas booking bhi nahin ho rahi hai ab iska koi na koi upay bataiye varna hamara connection kat dijiye aise connection ka kya matlab hai ki gas booking hi nahin ho rahi...
Complaint comments  Read comments [1]Complaint category Other

Indian Oil Corporation [IOC] — non-delinking of aadhar with surrender lpg connection

 gharpure.chinmay on Oct 31, 2019
I had surrendered my lpg cylinders and regulator (Against consumer no. [protected]), to m/s kk indane enterprises, hlasuru, bangalore & got connection transferred to pune, i have taken lpg connection of bharat gas from the nearest located lpg distributor. While checking the aadhaar status online, i observe that my aadhaar number is still linked to iocl against the indane consumer no. [protected] with kk indane enterprises, even though the connection status is shown as transferred. I have been trying for about a week to speak over phone to m/s kk indane enterprises for getting my earlier indane...
Complaint comments  Read comments [2]Complaint category Other

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