Indian Oil Corporation [IOC] Customer Care
Indian Oil Corporation Ltd
Customer satisfaction rating: 8%
Submit a Complaint
9270
COMPLAINTS

Indian Oil Corporation [IOC] Customer Care

Indian Oil Corporation Ltd

Webpage:
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Address
SCOPE Complex, Core-2 7, Institutional Area, Lodhi Road
New Delhi
New Delhi District
Delhi
India - 110003

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
562
down
352


Additional info
Registered Office
IndianOil Bhavan, G-9, Ali Yavar Jung Marg, Bandra (East), Mumbai - 400051
Tel: +91 22 2644 7327
Fax: +91 22-2644 7961

Corporate Office
IOCL Corporate Office, 3079/3, Sadiq Nagar, J B Tito Marg, New Delhi - 110049

Barauni Refinery
P.O. Barauni Refinery, Dist. Begusarai - 861114 (Bihar)

Gujarat Refinery
P.O. Jawahar Nagar, Dist. Vadodara - 391320(Gujarat)

Guwahati Refinery
P.O. Noonmati, Guwahati - 781020 (Assam)

Haldia Refinery
P.O. Haldia Refinery, Dist. Midnapur - 721606 (West Bengal)

Mathura Refinery
P.O. Mathura Refinery, Mathura - 281005 (Uttar Pradesh)

Panipat Refinery
P.O. Panipat Refinery, Panipat - 132140 (Haryana)

Pipelines Division

Head Office
A-1 Udyog Marg, Sector-1, Noida - 201301 (Uttar Pradesh)

Northern Region
P.O. Panipat Refinery, Panipat - 132140 (Haryana)

Western Region
P.O. Box 1007, Bedipara, Morvi Road,Gauridad,Rajkot - 360003 (Gujarat)

Southern Region
139, Nungambakkam High Road, Chennai - 600034

Eastern Region
14, Lee Road, Kolkata - 700020

Marketing Division

Head Offices
IndianOil Bhavan, G-9, Ali Yavar Jung Marg, Bandra (East), Mumbai - 400051

Northern Region
IndianOil Bhavan, 1, Aurobindo Marg, Yusuf Sarai, New Delhi -110016

Eastern Region
IndianOil Bhavan, 2, Gariahat Road, South (Dhakuria), Kolkata - 700068

Western Region
IndianOil Bhavan, Plot No. 33, G Block, Bandra Kurla Complex, Bandra East, Mumbai - 400051

Southern Region
IndianOil Bhavan, 139, Nungambakkam High Road, Chennai - 600034

R&D Centre
Sector 13 Faridabad - 121007 (Haryana)

Assam Oil Division
P.O. Digboi - 768171 (Assam)

IBP Division
34-A, Nirmal Chandra Street, Kolkata - 700013

View More Information...

Customer satisfaction rating
8%
Complaints
9270
Pending
779
Resolved
766
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

Indian Oil Corporation [IOC] related photos (596)

Indian Oil Corporation [IOC] Complaints & Reviews

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Indian Oil Corporation [IOC] — Water filled in cylinder

 siddharthjain65 on May 29, 2017
My Customer ID is CX23884267 and
I receive my LPG refill from Amar Gas Service, Bihari colony, Shahdara, Delhi-110032.
When refill cylinder delivered to me i connected to the burner cylinder lasted for only 25 days, whereas normally it lasts for 40 days.
The cylinder though was quite heavy, but no gas was coming out.
After i checked the cylinder is filled with water.
please do a serious action against it
mob-9716623376...
Complaint comments  Read comments Complaint category Products & Services

Indian Oil Corporation [IOC] — Giridhar Gas Agency

 janakshi on May 29, 2017
This agency is not providing the gas cyclinder. Every month I am facing the same problem. After booking the refill cyclinder and getting the bill genetation message but the gas will not be delivered. Every time I have to call 10 to 15 times and request them to send the gas cylinder. Fed up of this gas agency. The company people also not taking care of the complaint given. Kindly change my gas connection or take a serious action against these people....
Complaint comments  Read comments Complaint category Utility Services

Indian Oil Corporation [IOC] — Sold wrong product and misbehaved

 sudhakar333 on May 28, 2017
Dear sir/madam
I asked for Rs 200 petrol at fuel pump Mr Ramesh kr sales boy Sold extra primium petrol to me without seeking my approval for the same and when I protested and ask for a compliant register to write a complaint then Petrol pump manager name Mr Shivshankar threaten me that just leave the place otherwise I will sattle you here right now as we we don't keep any sort of register also I use to see lot of customers like you every day. " मेरे बाप के घर से बन कर नहीं आता है कम्पनी बना के देती है हम...
Complaint comments  Read comments [1]Complaint category Department Stores

Indian Oil Corporation [IOC] — Indane gas distributor is not updating my aadhar card number

 Parandham Belupalli on May 27, 2017
Iam a Indane gas consumer. My consumer number is CX13163575. Every time iam not getting LPG subsidy amount as my aadhar number is not updated. I went to distributor office(Sri Sainath Indane, vizag, A.P) and given my aadhar photo copy duly signed by me to update in record in march-17, Till date they have not updated. I have taken many follow ups but the work is not done due their negligence. Today I went to the office and asked for the same. They r not giving answer. They are just ignored n told we will not update, do whatever u want. Getting LPG subsidy is everyones right. Due to this distributor...
Complaint comments  Read comments Complaint category Government Organizations

Indian Oil Corporation [IOC] — Unethical behavior of delivery man

 Shovondev Sadhukhan on May 27, 2017
Sir, i am a customer of indane gas. My dealers name is m/s shaw indane thakurpukur. Customer no-cx9282634. Lpgid — 37000000013598035. I have booked gas on 18/05/2017 order no.2000022362 which was scheduled for delivery on 25/05/2017. On that very day the delivery man came to deliver the cylinder with half filled gas, and on the suspicious behavior of him, my mother in law aged 70 years who was the only family member present at that time in my house asked to show the weight by their spring weighing machine. But the delivery man misbehaved & refused to do so & replied that the weighing machine is...
Complaint comments  Read comments Complaint category Government Organizations

Indian Oil Corporation [IOC] — Mandatory checking of gas notice by dealer

 Ramayana Rajak on May 26, 2017
Sir,
I have received a printed notice for mandatory checking of gas oven by our distributor moonlight gas service, 9/3 g. T. Road (Tentultala) post bhadeswar dist. (033-26335065).
In reference to the matter i wish to know, is it authorised by leagal authority? As the distributor shows the d. O. No. P-39014/1/86 mkt dt.14.08.1988 u/s 4.13.3 in the notice.
For the service they charge rs.75/-
Please inform me about it....
Complaint comments  Read comments [1]Complaint category Other

Indian Oil Corporation [IOC] — Extra premium freebie offer

 Senthil Kumaran T H on May 26, 2017
I regularly using extra premium petrol in Indian oil. Today I saw attracting banner in one of the Indian oil petrol pump in kamarajar salai, Madurai. According to the banner those who may fill Rs. 200 to 500 worth extra premium and may get assured gift of pen or pencil. I filled Rs. 200 worth extra premium and claimed my gift. The pump worker get my signature and after a few minutes they given me just Rs. 2 worth pen. I was shocked and never be expected to Indian oil. This type of gift is irritation to me and also every consumers. This type of gifts really offered by Indian oil? How do the consumer...
Complaint comments  Read comments [2]Complaint category Other

Indian Oil Corporation [IOC] — Non payment of subsidy of lpg connection

 Patterson sk on May 26, 2017
Sir, I have indane gas connection, i had done all formalities for linking Aadhaar number and bank account to get subsidy. My customer number is 65845 and LPG ID 37500 0000 4689 755 2. Manytime I have informed Vijayakumar Gas Agency at pammal to rectify the problem about non payment of subsidy. They informed that unique number is problem so they could not able to pay subsidy, only the field officer of IOC has to rectify this problem. So I kindly request the field officer to rectify the problem as early as possible. thank you....
Complaint comments  Read comments Complaint category Government Organizations

Indian Oil Corporation [IOC] — I m indian oil dealer. I have been used xsparsh application but when i try to login but not succeed

 Rajveer9291 on May 26, 2017
I m indian oil dealer. I have been used xsprash application but when i try to login it need pin. But i don't know which pin they need or where m i get this pin. I also post this request to review app on google play also but no reply from their. So help me out in this.
And because of this i face so many problems like i can't able revise my price change immediately it take few time, and i can't able to show my loaded truk status without app. And i can't show my competitive sale without this app.
So please kindly throw some light on it....
Complaint comments  Read comments Complaint category Business & Finances

Indian Oil Corporation [IOC] — Very very poor service

 shivabio on May 25, 2017
Your Sreerama gas agency of Rammurthy nagar bangalore never attend phone calls. Whenever we book gas, cash memo generates and next day onwards we receive message that cylinder nor delivered because of "door lock". But its completely lie because 24/7 our family will be there in house. They deliver very late some times they cancel the order without even delivering the cylinder. I request you cancel the license to this Sreerama agency....
Complaint comments  Read comments Complaint category Gas Stations

Indian Oil Corporation [IOC] — Non received of gas cyl subsidy amount

 Bhagirath Rudra Paul on May 25, 2017
R./sir, my name is bhagirath rudra paul my indane lpg id no 37000000000916927 consumer no 18473. Last three month i have not received my subsidy amount. I contact with my distributor and check my all status & found that last three month the subsidy amount not credited by ioc authy. Even all formalaties done by me previously (Kyc aadhar number etc). I try to put up my applcation to my distributor. But not grant my appln by them. Suggest me to putup my application to assistant manager ioc indane gas authority agartala near radha nagar bus stand. I also try this but i reached agartala office from 70...
Complaint comments  Read comments Complaint category Gas Stations

Indian Oil Corporation [IOC] — Delivery boy over charging

 Sunder Suresh on May 25, 2017
In the name of transportation delivery boy charges, to the tune of Rs 20 to Rs 50, over and above the amount printed on the receipt, if asked why we have pay extra, in this colony we are charging the same almost for 5 to 6 years, and if you dont pay please go to our godown and collect the cylinder
Distributor: KFCSC Hebbal
Consumer no: 7033657565...
Complaint comments  Read comments Complaint category Unauthorized charges

Indian Oil Corporation [IOC] — Impure diesel oil filled in my car, due to that my car Injector and high pressure diesel pump got damage and not working

 Sridhar chinthapalli on May 24, 2017
Hi sir/madam

I have filled 1000 rs diesel on 21-05-2017 around 5:30 pm in indian petroleum at sivakodu, razole mandal, east godavari district. After filling diesel in my car on next day itself my car not getting started. Lateron when i called car service person & gave my car in service centre then i came to know that due to impure diesel my fuel injector and high pressure diesel pump got damaged badly & need to replace them.

Cost of those injectors and high pressure diesel pump are cost inr 50, 000. I can't bear this cost & have no other option other then to file a...
Complaint comments  Read comments Complaint category Gas Stations

Indian Oil Corporation [IOC] — I am complaining regarding accuracy filling of petrol

 Madan singh Awadhya on May 24, 2017
Sir/madam
I madan singh from rishikesh, i am travelling from bihar to uttarakhand by my bike dl7sau1372 on 22nd may2017 with my brother. My bike show reserve at sitapur utarpardeh. So i am going india petroleum located right side of after lawen choked sitapur barely root for refilling petrol but the petrol pump worker not set zero and start to refilling then my brother asked me when i asked to set zero the worker abuse me, therefore i am going to cabin of manager and asked to comment ragister for complen len but some workers come and fight me and my brother when we go police chouki at lawen...
Complaint comments  Read comments [2]Complaint category Other

Indian Oil Corporation [IOC] — Gas booked online make payment online but cylinder not delivered

 AmmyG on May 24, 2017
I have booked my gas cylinder as on 21 May 2017, made a payment via online, but the cylinder has not been delivered by delivery boy and asked for the cash payment? why should I pay twice for a single cylinder? Distributor asked that the payment has not been credited to their indane account? but how this is Possible? I have my proof of mini statement of my bank account which clearly indicated that the amount has been deducted in the name of indane gas account. Please do something....
Complaint comments  Read comments Complaint category Utility Services

Indian Oil Corporation [IOC] — Requesting to send pin no

 mampy on May 24, 2017
Dear concern,
I, saswati dutta is the user of indian oil xtrarewards card, - my card no is 5003719391. I have lost my pin no. Request you to mail me the details on my email id and i want to register the same. The sms regarding pin no which you have sent to me was in my another mobile, but unfortunately my mobile has been crashed due to an accident, so i have lost my pin no for xtrarewards card. Due to that i am unable to redeem my rewards at gas station.

So i would like to request you kindly send my pin no to my email id is saswati. G429@gmail.com & kolkataoffice@eccrystal.com...
Complaint comments  Read comments [1]Complaint category Gas Stations

Indian Oil Corporation [IOC] — Not accepting atm card for fueling petrol

 Sumanghosh.mining@gmail.com on May 24, 2017
Dear sir/mam,
With due respect, the petrol pump located in Gordwanpura chowki at Kotputli, Dist -Jaipur, Rajasthan, was not accepting ATM card for Fueling petrol. On 22.05.2017, i was going for fueling petrol but the pump operator was refused to accept atm card & i had no hard cash with me on that time. I was trying to convince him that please accept atm card otherwise i couldn't go anywhere due my bike was in Reserve mode. But he refused.

So please sir/mam, take action against him. Our P. M said to go for Digital Transaction but that type of pump operator was trying to...
Complaint comments  Read comments [1]Complaint category Law & Civil Rights

Indian Oil Corporation [IOC] — Transferring points from old card to new card

 kousikshiva on May 23, 2017
For past 4 months i m calling and raising complaint to transfer of points from old card to new card. But still now i didn't get proper response... They are saying wait for one week if i call every one week later.. They are not giving us correct reasons for doing the procedure.. My old card no is 5002125871 to transfer the points to my new card no is 5004211771......
Complaint comments  Read comments [1]Complaint category Other

Indian Oil Corporation [IOC] — Complaint id no. 1568805

 Ramayana Rajak on May 22, 2017
Sir
I have lodged a quirry against my Lpg distributor named Moonlight gas service of bhadreswar, hooghly in West Bengal who is insisting to check up the gas oven by its two ladies agents which charges Rs.seventy five only.
After checking they give a certificate which covers an accidental insurance related to the gas.
I wish to know the matter from indane company that is it mandatory or authorised by company .
My Lpg Idistributor no.37500000090157141...
Complaint comments  Read comments [1]Complaint category Other

Indian Oil Corporation [IOC] — Petrol filling not done properly. Giving less petrol

 vijaykumar bisen on May 22, 2017
Dear sir/mam,

I filled my scooty 2 times on below petrol pump. It get filled 70% for 250 rs.
But on other petrol pump tank get full completely.

Please check this petrol pump. I am damn sure there is some device installed there.

Name of pump:
Indian oil-manemma yettaiah filling station
#176, manikonda village, puppalaguda main road, rajendranagar (M), manikonda, hyderabad, telangana 500089...
Complaint comments  Read comments [1]Complaint category Gas Stations

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