Indian Oil Corporation [IOC] Customer Care
Indian Oil Corporation Ltd
Customer satisfaction rating: 8%
Submit a Complaint
8992
COMPLAINTS

Indian Oil Corporation [IOC] Customer Care

Indian Oil Corporation Ltd

Webpage:
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Address
SCOPE Complex, Core-2 7, Institutional Area, Lodhi Road
New Delhi
New Delhi District
Delhi
India - 110003

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
441
down
286


Additional info
Registered Office
IndianOil Bhavan, G-9, Ali Yavar Jung Marg, Bandra (East), Mumbai - 400051
Tel: +91 22 2644 7327
Fax: +91 22-2644 7961

Corporate Office
IOCL Corporate Office, 3079/3, Sadiq Nagar, J B Tito Marg, New Delhi - 110049

Barauni Refinery
P.O. Barauni Refinery, Dist. Begusarai - 861114 (Bihar)

Gujarat Refinery
P.O. Jawahar Nagar, Dist. Vadodara - 391320(Gujarat)

Guwahati Refinery
P.O. Noonmati, Guwahati - 781020 (Assam)

Haldia Refinery
P.O. Haldia Refinery, Dist. Midnapur - 721606 (West Bengal)

Mathura Refinery
P.O. Mathura Refinery, Mathura - 281005 (Uttar Pradesh)

Panipat Refinery
P.O. Panipat Refinery, Panipat - 132140 (Haryana)

Pipelines Division

Head Office
A-1 Udyog Marg, Sector-1, Noida - 201301 (Uttar Pradesh)

Northern Region
P.O. Panipat Refinery, Panipat - 132140 (Haryana)

Western Region
P.O. Box 1007, Bedipara, Morvi Road,Gauridad,Rajkot - 360003 (Gujarat)

Southern Region
139, Nungambakkam High Road, Chennai - 600034

Eastern Region
14, Lee Road, Kolkata - 700020

Marketing Division

Head Offices
IndianOil Bhavan, G-9, Ali Yavar Jung Marg, Bandra (East), Mumbai - 400051

Northern Region
IndianOil Bhavan, 1, Aurobindo Marg, Yusuf Sarai, New Delhi -110016

Eastern Region
IndianOil Bhavan, 2, Gariahat Road, South (Dhakuria), Kolkata - 700068

Western Region
IndianOil Bhavan, Plot No. 33, G Block, Bandra Kurla Complex, Bandra East, Mumbai - 400051

Southern Region
IndianOil Bhavan, 139, Nungambakkam High Road, Chennai - 600034

R&D Centre
Sector 13 Faridabad - 121007 (Haryana)

Assam Oil Division
P.O. Digboi - 768171 (Assam)

IBP Division
34-A, Nirmal Chandra Street, Kolkata - 700013

View More Information...

Customer satisfaction rating
8%
Complaints
8992
Pending
706
Resolved
651
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

Indian Oil Corporation [IOC] related photos (554)

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Indian Oil Corporation [IOC] Customer Care related pictures (554)

Indian Oil Corporation [IOC] Complaints & Reviews

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Indian Oil Corporation [IOC] — Charging Rs50-Rs100 extra for delivering the Gas Cylinder-Padma Gar Agency Warasiguda,secunderabad

 asanthosh on Feb 23, 2017
Team, This is to your notice that the Gas Agency us charging Extra amount while delivering the Gas Cylinder, If we dont pay they take back the cylinder and write the status as Door closed, this is happening from past 1yrs, I gave a complaint to the Agency but there is no any response. I had gave on-line complaint no response from you. please take action and do the needful....
Complaint comments  Read comments Complaint category Gas Stations

Indian Oil Corporation [IOC] — Fraudulent sale

 AmitSharma1912 on Feb 23, 2017
Hi Everyone,

Even i faced a similar sort of issue with this petrol pump, i visited this petrol pump on 20-Feb-2016 & used my credit card for a transaction of INR500, everything went fine. After 2 days of it mid night of 22-feb-2017, I received one message from my bank stating my card has been used at this Taneja Service Station at Ghazipur Delhi, for a transaction of INR 500 whereas after 3 minutes of it i received another msg from my bank stating this transaction of INR 500 happened without an additional factor of authentication which is a mandate by RBI.However at that time i was...
Complaint comments  Read comments Complaint category Gas Stations

Indian Oil Corporation [IOC] — Disrespect me

 premchennai on Feb 23, 2017
Dear sir
When I went to IOC petrol bunk tondiarpet near tondiarpet MTC depot for filling petrol my bike on 22febThree pump was there I went first no crowd waited for 3 mins no one responded even a petrol girl was on duty. I asked her to fill. She replied don't you have any sense? Why did u come here go to 2nd pump.i went to complaint manager he has not responded...
Complaint comments  Read comments Complaint category Gas Stations

Indian Oil Corporation [IOC] — Refill cost highly demand and also too delayed to supply refill after booking refill

 muniraj m on Feb 23, 2017
My consumer no 6977208, name-munilakshmiyamma, it comes under vaishnudevi indane gas service bagalur southern region i had booked my refill 5/02/2017 still not yet get my refill i asking so many times every time they answering it will comes next week i had last recieved my refill on 15/12/2016 that get after 1 month i having only dbc pls will you in favour sa possible to get early and also i have recieve the refill from agency this time refill cost was 668 RS but they demanding 720 RS pls consider my problem every time they supply too delayed 20 days after booking refill cylinder .my mob no:7094322603,...
Complaint comments  Read comments Complaint category Gas Stations

Indian Oil Corporation [IOC] — Cheating With Meter

 SrinathAV on Feb 22, 2017
Hi Sir,
Today (22/2/2016) I purchased petrol for Rs 500 in Indian Oil Petrol Bunk, located at Medavakkam Main Rd, Vanuvampet, Madipakkam, Chennai, Tamil Nadu 600091. When the meter read Rs 350, one other employee came near me and asked for card details and within seconds of diversion the meter read 500 and he closed it. Based on some complaints I believe its a cheap trick played by the employees by diverting them and manipulating the meter.
Unfortunately we can't take any physical evidence against such activities and hence no proof can be carried by us.But I am sure of this because...
Complaint comments  Read comments Complaint category Gas Stations

Indian Oil Corporation [IOC] — Non receipt of lpg cylinder booked on 08/02/2017

 Nishith Taloker on Feb 20, 2017
I had booked lpg gas refilling request on 08/02/2017 booking no 573396 & cash memo no 3000124941 generated from M/S R K DISTRIBUTORS JAWAHAR CHOUK BHOPAL(M.P.) My consumer no is RK-29124
till today i have not received refilled lpg gas cylinder.on enquiry through mob-no-9669124365 (voice call) it has been informed that cylinder has been delivered on 17/02/2017 at my residence
please look into the matter.

nishith ramakant taloker mob-9826016813

7...
Complaint comments  Read comments Complaint category Other

Indian Oil Corporation [IOC] — Regarding Delievery of LPG Cylinders

 gupta.ankit894 on Feb 19, 2017
I haved booked a Indane LPG gas cylinder on 29-01-2017 with a valid booking number but the cylinder has not been delievered till date.Customer care executive told me that your complaint will be resolved within 48 hours.When I called him again after the completion of 48 hours.Now he is saying that we calculate 48 hours based on working hours i.e. total working hours:8 so total time taken to solve the complaint would be 8 X 6 =48 hours.Is this the case or he is lieing .Please help me asap....
Complaint comments  Read comments Complaint category Gas Stations

Indian Oil Corporation [IOC] — Misbehave by the service provider

 Pravas87 on Feb 17, 2017
Dear sir,
Today I hv visited, swarn filling station, Angina, BBSR to refill fuel in my bike through Sbi debt. Card, when I asked the service provider for payment n swipe my card, then he instructed one of my friend who is with me to take it from a distance place .as every Indian oil workers are present there.
When I ask that person why he didn't do himself or to tell any staff, he argued n insult me. Even I informed one of the staff member.

I asked his name (he replied Sisira) n i told him to report a complaint, but he taking it casually.
My question :- why...
Complaint comments  Read comments [2]Complaint category Motorcycles & Scooters

Indian Oil Corporation [IOC] — Indane gas subsidy

 Pratyusha Nandi on Feb 17, 2017
Sir,
I changed my gas distributor and joined Balagarh indane service on 15/12/2016. I resubmitted all my kyc documents including aadhaar card on the same day. Also I booked 2 cylinders on that day.
I didn't get any subsidy for those 2 cylinders. On enquiry the distributor told me that my aadhaar was seeded on 16/12/2016. That's why I didn't get the subsidy. I fail to understand why the customer would suffer because of delay on your part. Please provide me a proper explanation for this.
My consumer no. 25972737
Order no. 2000234459...
Complaint comments  Read comments Complaint category Other

Indian Oil Corporation [IOC] — Aadhar link but money transfer other account .

 Neeraj Kr629@gmail.com on Feb 15, 2017
Sir/ mam I request you my IOC has card link on my account but my subsidy can't transfer in my account. My subsidy money transfer to other Account so I request you please check my account and my c.no is CX 12004759 . Sir I also went Bank but say said that it's note my fault say said go to IOC had office and complaint . Say said that your problem solved out on had office .. so I request you please my account check my account link on Aadhar no is 581159402274 it's my aadhar no please check where my subsidy transfer other aadhar......
Complaint comments  Read comments Complaint category Other

Indian Oil Corporation [IOC] — Indane Online Gas Booking .. Refund Not Processed

 Kapil Sharma8811 on Feb 14, 2017
Hi,

I have booked the indane cylinder on 04 january 2017 and the transaction has been processed from the bank [ICICI bank transaction id : BIL/001119214442/Gas Cylinder/285757635] . But the cylinder was not submitted and neither the issuance request was generated.

I have tried to call the helpline numbers as well but didn't get any responses.
I would request you to please resolve the issue and initiate the payment.

Regards,
Kapil...
Complaint comments  Read comments Complaint category Banks

Indian Oil Corporation [IOC] — Subsidy not receive

 Tongheiphom Saka on Feb 14, 2017
Hi,

As I'm a consumer of IOCL in the year 2012 & there some changes in ID proof so I change everything name, account number, Aadhar card added etc, for this process I have submitted to the Agent(BD Gas Chandel, name:Tonahring)again they complete after 2017 for this process I spoke to Agent they told me I have to do it by myself is this the way of agent???? I did it by myself going to the office.

And now I'm a consumer for three four months, they deliver the refill cylinder to those whom they want to be, by making list of consumer same case they make the Subsidy for...
Complaint comments  Read comments Complaint category Gas Stations

Indian Oil Corporation [IOC] — Connection

 Reshoo Verma on Feb 13, 2017
Sir /Medam
My name Reshoo Verma I am from Agra u.p. I will pay full payment of my L.p.g connection in your Thapar Gas service, address - new banke bihari colony, near central Agra public school naraich, Agra
UP (153711).But I trying many time to collect my connection. But he always said your document we send but connection is not clarified. So please help me for my connection....
Complaint comments  Read comments Complaint category Gas Stations

Indian Oil Corporation [IOC] — Gas cylinder leakage

 mohamedmohi on Feb 13, 2017
My consumer number is 12859 and our address is 3/2 gulam mohideen street mount road chennai -2 our agency is venkat gas agency. The cylinder is leaking from morning and we are unable to reach the agency through phone. Kindly take it seriously and help us. This is reapeated 2nd time to my understanding. Most of the time the washer is either old or damaged. If the leakage test is done before it would have been very useful and safe as it handled by ladies.
my phone number 9551939092...
Complaint comments  Read comments [1]Complaint category Home & Garden

Indian Oil Corporation [IOC] — Indane Gas harasement by the dealer(Richflame ) Faridabad

 deepankar01 on Feb 11, 2017
Dear sir /Mam,
i am having gas connection and double cylinder which is consumer id is RF 9835 our agent(Richflame faridabad ) is not giving services properly. Every time we are suffering from our gas dealer, Afterall we buy cylinder from blackers?
I booked for Gas cylinder on 02.02.2017 with an assurance that the cylinder will
be delivered within 3 working days. But the same has not been delivered till date.
Please take an action against the dishonest dealers & if possible tell me also leagal option.

consumer id is RF 9835
Owner name(Sh. K. N...
Complaint comments  Read comments Complaint category Gas Stations

Indian Oil Corporation [IOC] — Non-delivery / Delay in refill delivery.

 Biswanath Neogi on Feb 11, 2017
Indian Oil Corporation [IOC] — The consumer no. is CX 7694729
Distributor : KARCO DISTRIBUTORS ; 24/2, Pattary Road, Kolkata – 700015 .
Respected Sir,
I have booked my refill on dated -17.01.2017 vide booking no.-264190, cash memo no. 3000263348 was generated against booking no. 264190 on 20-01-2017. But on 21-01-2017 (9:21 pm.) I got a message from you site (IK-INDANE) that “ Cash memo 3000263348 generated against ur refill booking No.264190 stands cancelled. Reason : Door Closed. Delivery may be reattempted shortly .”
Then I tried to contact (by mobile)...
Complaint comments  Read comments Complaint category Other

IOCL — Regarding non delivery of refill agst 43498

 ganesh ojha on Feb 9, 2017
Dear Sir,
I have booked my refill on dated -05.02.2017 vide booking con no.-426959, cash memo no. 3000402792 but today i have received the fake massage from your site vide sms that my door is closed & delivery may be reattempted shortly so i am informing you that about 3-4 lady & 1 gents is every time avilabel in my home so how its possible & our family is also waiting for this cylender because our cylender is end on few days ago so kindly look in to this matter & take a required action please.....
Complaint comments  Read comments Complaint category Other

Indian Oil Corporation [IOC] — Cash discount of (.75%) using cardpayment for Petrol filling is not getting

 swaroopgeorge28@gmail.com on Feb 9, 2017
I had filled petrol from various petrol pumps from trivandrum to Ernakulam. I didn't get the cash discount that is declared by the government to promote card payment. I had used my HDFC card for filling fuel. I didn't get the cashback amount from the following
29.12.2016 IOCL IBP Auto Services Kottayam
28.01.2017 SOYOOS Agencies Kottayam
29.01.2017 Ayarkunnam Petroleum Agencies Kottayam
an amount of Rs.30 has to be credited from these petrol pumps. Unfortunately I checked my statement and it is not yet credited back to my account....
Complaint comments  Read comments [1]Complaint category Products & Services

Indian Oil Corporation [IOC] — Delay in riffil dilevary.

 ksyadavs9 on Feb 9, 2017
My consumer No. is CX22097390, the name of gas agency Priyanka Indane P.No. 41, Om Shiv Colony Nayapura Bhopal.The agency always compel to book to are three times. After booking by phone the case memo is generated but after to or three days agency send a massage "please again book for riffle" many times I visited personally to the agency. This is happening since July 2015.
Kamal Singh Yadav
9425438967...
Complaint comments  Read comments [1]Complaint category Gas Stations

Indane Gas Distributors — Misdelevry of Gas Cylender

 mohd khalid chauhan on Feb 9, 2017
Dear Sir I Salma Anjum R/o 139, Street No-7, Jafrabad, Delhi-110053, holding a gas connection No- 27779, from Chanderkala Gas Agency situated at G-133, G-3, Ground Floor Dilshad Garden Delhi-110095, I have booked the cylender on phone call vide reference No-268598, but we have not received the cylender yet, after few days I received the massage that the cylender has been deleverd to me vide cash memo no-3000196344, while neither i have received the culender nor any receipts....
Complaint comments  Read comments [1]Complaint category Gas Stations

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