Indian Oil Corporation [IOC] Customer Care
Indian Oil Corporation Ltd
Customer satisfaction rating: 8%
Submit a Complaint
9613
COMPLAINTS

Indian Oil Corporation [IOC] Customer Care

Indian Oil Corporation Ltd

Webpage:
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Address
SCOPE Complex, Core-2 7, Institutional Area, Lodhi Road
New Delhi
New Delhi District
Delhi
India - 110003

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
690
down
407


Additional info
Registered Office
IndianOil Bhavan, G-9, Ali Yavar Jung Marg, Bandra (East), Mumbai - 400051
Tel: +91 22 2644 7327
Fax: +91 22-2644 7961

Corporate Office
IOCL Corporate Office, 3079/3, Sadiq Nagar, J B Tito Marg, New Delhi - 110049

Barauni Refinery
P.O. Barauni Refinery, Dist. Begusarai - 861114 (Bihar)

Gujarat Refinery
P.O. Jawahar Nagar, Dist. Vadodara - 391320(Gujarat)

Guwahati Refinery
P.O. Noonmati, Guwahati - 781020 (Assam)

Haldia Refinery
P.O. Haldia Refinery, Dist. Midnapur - 721606 (West Bengal)

Mathura Refinery
P.O. Mathura Refinery, Mathura - 281005 (Uttar Pradesh)

Panipat Refinery
P.O. Panipat Refinery, Panipat - 132140 (Haryana)

Pipelines Division

Head Office
A-1 Udyog Marg, Sector-1, Noida - 201301 (Uttar Pradesh)

Northern Region
P.O. Panipat Refinery, Panipat - 132140 (Haryana)

Western Region
P.O. Box 1007, Bedipara, Morvi Road,Gauridad,Rajkot - 360003 (Gujarat)

Southern Region
139, Nungambakkam High Road, Chennai - 600034

Eastern Region
14, Lee Road, Kolkata - 700020

Marketing Division

Head Offices
IndianOil Bhavan, G-9, Ali Yavar Jung Marg, Bandra (East), Mumbai - 400051

Northern Region
IndianOil Bhavan, 1, Aurobindo Marg, Yusuf Sarai, New Delhi -110016

Eastern Region
IndianOil Bhavan, 2, Gariahat Road, South (Dhakuria), Kolkata - 700068

Western Region
IndianOil Bhavan, Plot No. 33, G Block, Bandra Kurla Complex, Bandra East, Mumbai - 400051

Southern Region
IndianOil Bhavan, 139, Nungambakkam High Road, Chennai - 600034

R&D Centre
Sector 13 Faridabad - 121007 (Haryana)

Assam Oil Division
P.O. Digboi - 768171 (Assam)

IBP Division
34-A, Nirmal Chandra Street, Kolkata - 700013

View More Information...

Customer satisfaction rating
8%
Complaints
9613
Pending
0
Resolved
779
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

Indian Oil Corporation [IOC] related photos (644)

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Indian Oil Corporation [IOC] Complaints & Reviews

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Indian Oil Corporation [IOC] — receiving cylinder not in time last four delivery

 Niljiya patel on Oct 21, 2017
Dera sir. i m not receiving cylinder in time last four delivery .they just answers only we are not receiving truck in time .my consumer no is 04088 Patel chimanbhai ramanbhai.so do needful in this matter.my distributor is rima Indane Boriavi ph no.02692271071.di- Anand.when we call them they speak only one word we are not receiving delivery from ahead when truck will come we deliver you soon but they fail to do so....
Complaint comments  Read comments Complaint category Gas Stations

Indian Oil Corporation [IOC] — gas cylinder complaint [Resolved]

 Biki goala on Oct 21, 2017
Dear Sir I have a gas connection with Indane gas agency, Vasudeva Gas Connection.Post:- Lumding, Dist:-Nagaon(Assam)Pin:-782447.My Card serial No: 17063 and my Consumer No: 07063 Name Nanda lal goala, since last year. Every time when I booked over phone they never provide me booking number msg nor delivering on time. I had booked a refill cylinder on 18/09/2017 and booking No. 278311. till now i haven't got delivery my cylinder . Yesterday when I make a call Cylinder booking no. 7670024365.then tell me your booking is 18/09/2017 and Deliverd to distributor on 23/09/2017.today suddenly msg me your...
Complaint comments  Read comments Complaint category Gas Stations

Indian Oil Corporation [IOC] — non delivery of cylinder through message has been sent about the delivery

 dilip kumar pathak on Oct 21, 2017
I am a consumer of INDANE and consumer number is 2000073889, my distibutor is PINAKSHI GAS SERVICE, Chandmari, Guwahati-3 Assam. I booked one cylinder and on 4th oct/2017, i received one message that cash memo has been generated and cash memo no is 3000054545. But the cylinder has not been delivered as yet.But surprisingly i received one message today (i.e. on 21/10/17 ) that the cylinder has been delivered. and i may book for future refill.This not the first time that such type of fraud has been taken place.I complained about such happenings in past also but no action was taken. I therefore request...
Complaint comments  Read comments Complaint category Utility Services

Indian Oil Corporation [IOC] — pin /password

 Navin Thakkar on Oct 21, 2017
Sir,

I am using XTRAREWARDS card having card no. 5003812311. I wish to encash the points but I am not having PIN/ Password for this card.

I request you to provide me the PIN/pasword of this card. My email address is

navinthakkar77@gmail.com
navin_thakkar@yahoo.co.in

With Regards,

Navin Thakkar
L 374 Sarita Vihar
New Delhi
October 21, 2017...
Complaint comments  Read comments Complaint category Cars, Parts & Vehicles

Indian Oil Corporation [IOC] — cheated on oil station

 vipul.feb on Oct 20, 2017
I was cheated on your oil station i send my relative (Nearly 14_15age) to brought petrol for 100rs but they give only 20_30rs petrol when i saw the petrol indicator needle its show no deflection i immediately walk to that station after long argument they don't agreed to me. I show them petrol indicator needle but they still disagreed to me. Finally i bought 200rs petrol n show them petrol indicator needle now its show deflection of 6_7divisions (Nearly to full), n my home is not so far away from that petrol pump so that 100rs petrol can be consumed in that. I am sending bill report of second time...
Complaint comments  Read comments Complaint category Other

Indian Oil Corporation [IOC] — non delivery of gas

 mst2009 on Oct 18, 2017
I got message on 14.10.2017 at 10.45.49 hrs that for your booking no.261058 rs.712.01 cash memo no.30000041098 has been issued. But till date and time
Gas cylinder not deliver to my home, even though, i continuously chasing for this. This is cheating of customer by gas agency maa lakshmi gas agency.

Manoj kumar singh/ behind heritage international public school, hari nagar, durg c. G.
9752877838...
Complaint comments  Read comments [2]Complaint category Gas Stations

Indian Oil Corporation [IOC] — delay in cylinder delivery

 Ashim Sutradhar on Oct 17, 2017
My consumer no. Is 13061 and refill booking no. Is 580079 dated 13.09.2017.
Cash memo 3000277852 of amount rs.685.5 is also generated on 09.10.2017. But the gas agency is delaying the delivery. I have contacted them several times since 09.10.2017, but every time they promise of delivering the cylinder next consecutive day.
Gas agency - sandhan gas agency,
State - assam,
District - kamrup metro...
Complaint comments  Read comments Complaint category Utility Services

Indian Oil Corporation [IOC] — deactivate give up subsidy

 yonky on Oct 17, 2017
Subject of complaint: deactivation of “give it up” subsidy option company / product name: indane gas state: punjab, city/district: sangrur
Sir,
This is to inform you that it was wrongly enrolled the “give it up” subsidy option for my lpg connection by one of my family members who is ignorant to understand english words. So, i request you kindly to deactivate this enrollment, my consumer no. 7101266113. So that i can avail the lpg cylinders in subsidized prices. It's my humble request to kindly deactivate my “giveitup” option and credit my subsidy in my account as i don’t...
Complaint comments  Read comments Complaint category Gas Stations

Indian Oil Corporation [IOC] — paid for new connection no trace of the money or the delivery

 bapibutulmona on Oct 15, 2017
Refer complaint docket no. Is 3281374.
I visited the ioc indane distributor's office in faridabad, m/s. Balaji gas services. The distributor accepted that ioc has referred my new connection request where payment for the nsame has been paid online to ioc but, balaji refused to release the connection on the ground that the point of delivery (That is applicant's residential address does not fall in the jurisdiction of balaji gas services. Therefore the distributor won't entertain the request thus made. Balaji also named another distributor, namely, rama gas agency (Also in faridabad) and directed...
Complaint comments  Read comments [1]Complaint category Gas Stations

Indian Oil Corporation [IOC] — delay in supplying lpg cylinder

 Madhwaraj R on Oct 15, 2017
Consumer no 35117 vishwanath gas agency banashankari 3rd stage bangalore

I have booked the gas on 24th sep. Till today no information has been received by the agency. This is happening since many months

In othe r gas agencies near by the supply of gas cylinders is made within a week.
The rrason is not known. Kindly this may be looked into

Prof madhwaraj...
Complaint comments  Read comments [2]Complaint category Products & Services

Indane Gas — gas sabcd

 nandni jha on Oct 14, 2017
Dear sir i have linked my adhaar (573056242593) with my bank account and my lpg distributor also. But according to ncpi (Aadhaar linking status in bank (As per npci : not submitted) not submitted i have asked so many times in my bank and they said they had done from his side and updated my adhaar with my bank account, and its not updated from npci. And how i know the status of this, bank person given the adhaar linking receipt with my bank account. Please tell me the solutions about this issue. My mobile no.7091118269 email id nandnij93@gmail.com...
Complaint comments  Read comments [1]Complaint category Banks

Indian Oil Corporation [IOC] — very poor service / rude staff

 AshishSr on Oct 14, 2017
I have a domestic gas cylinder connection from commander gas service rajajipuram lucknow.. Consumer no. Is 7644.. We made a booking for a refill cylinder on 14-sep-17 yet till date the delivery of cylinder hasn't been done.

When i went to commander gas service office today i. E. On 14-oct-17, the lady in the office refused to hear the complaint... I told her my consumer number and i also said that madam this is a booking of sep month... She said tell me the booking number as all bookings at our agency here are of sep month... She had the computer open in front of her and she could...
Complaint comments  Read comments Complaint category Gas Stations

Indian Oil Corporation [IOC] — non delivery of refill, while message conveyed of delivered

 Gurcharan khanna on Oct 14, 2017
I consumer no. Tsv 00751 of insane gas under distributor bundelkhand gas. Service jhansi, booked refill on 11/10/2017vide booking no.345291at 13.28 and message at 16.56 on the same day was cash memo generated no.3000056376 refill will deliver shortly, on the next day 12/10/2017 message was, refill delivered. I have not received refill. After receiving msg i contact by phone, the reply was refill supply is not received by the company, then i personally approach the distributor, he was saying wrongly msg was forwarded, on receiving supply, the refill shall be delivered, the distributor supply my refill...
Complaint comments  Read comments [1]Complaint category Gas Stations

Indian Oil Corporation [IOC] — I am complaining for not receiving of lpg subsidiary

 manish bose on Oct 14, 2017
This is for your kind information, i manish bose residing at v48/15 vivekananda park, garia, kolkata, pin code - 700 084 not receiving the "lpg" subsidiary against my last booking.
I give you following details for your immediate action.


Name :- manish bose
Consumer no :- 27563
Distributor :- south end gas distributor
Refill/cash memo no :- 3000093049
Date of delivery :- 24/08/2017
Bank a/c no :- 35819225620
Bank name :- state bank of india
Ph. No :- 9163317040 / 9163597954...
Complaint comments  Read comments Complaint category Gas Stations

Indian Oil Corporation [IOC] — the services being provided at petrol pumps.

 R C Bagga on Oct 13, 2017
I have had bitter experiences at three of the petrol pumps on different occasions. Today again by my son the same thing happened. I hope the tyre, tube air pressure check services are being facilitated by the petrol pumps operators. I am not sure if indian oil company has given this optional service. There has been a modus oprandy at the petrol outlets who so ever avails the facility of checking air pressure is subjected to minimum of three punctures and change of nalki. It is observed generally on all the outlets. This needs to checked pp operators need to be cautioned to have a check. This treatment...
Complaint comments  Read comments [1]Complaint category Cars, Parts & Vehicles

Indian Oil Corporation [IOC] — not received my cylinder

 deepa53 on Oct 13, 2017
Dear sir, i book my cylinder date-5/10/17 & i getting message on date-10/10/17 your cylinder deliver but i am not getting the cylinder. When i call to distributer they teel me your cylinder is deliver, when i asking them who deliver the cylinder they give me one
Mobile no-8130284173, when i call this person 11/10/17 they tell me i send your cylinder. But till date 13/10/17 i am not getting my cylinder & some time the person deliver the gas has less weight.
Please take action rgds seema kumari

Distributer name - rama indane - faridabad haryana...
Complaint comments  Read comments Complaint category Gas Stations

Indian Oil Corporation [IOC] — non availability of normal petrol

 ALOK MALHOTRA on Oct 12, 2017
I had visited sagar automobiles petrol pump at p-1, sector 15 noida-201301 on 9th october, 2017 for filing petrol. But the attendant told me that normal petrol is not available as the filling pump is out of order for last three months. Therefore he asked that only premium quality petrol is only available which he filled in my car.

The attendant told me that the personnel from the company are not coming to rectify the defective pump for last three months.

Normal petrol should also be made available at this petrol pump.

Receipt no. Dated 9th ocotber, 2017...
Complaint comments  Read comments Complaint category Gas Stations

Indian Oil Corporation [IOC] — regarding more amount taken for cylinder

 S@ni on Oct 12, 2017
The distributor, pantnagar gas service, university complex, forced me to take the gas stove along new connection, told that without stove it will take around 4 months to get connection but with stove i will receive within 3-4 days.
The stove they provided is having a leakage problem. When i complained them, about that, i was told to check the cylinder and said that there cannot be a leakage in gas stove.
Till then i have changed the cylinders several times during refill and i also checked the regulator by changing it. The leakage is in the stove only, but the distributor is not accepting...
Complaint comments  Read comments Complaint category Gas Stations

Indian Oil Corporation [IOC] — consumer no.18806 - defect cylinder noble indane bhubaneswar provided

 pradeepbiswal on Oct 10, 2017
Referring my lpg consumer no.18806, it is to be informed that when today i connected newly supplied lpg cyclinder with chulla to day, it is found that the it has found that the cyclinder was defect and not functioning. Accordingly, at about 12 to 12.30 pm, i lodged over complaint before the noble indane dealer. Mechanic came and found that the cyclinder is defect. No more extra filled gas cylinder i am having and the dealer straightway replied not to replace it today. According, i rang to your toll free number. The man there also replied same thing that tomorrow.
So, having no problem, why...
Complaint comments  Read comments Complaint category Gas Stations

IOCL — subsidy non payment against my consumer no. 05710

 Saini BL on Oct 10, 2017
Dear sir

This is for your kind information and record that i am not getting my subsidy as per details attached herewith. I contact to 2-3 times to the indane customer care from june, 2017 and they provide to me a complain no against my request i. E. 3193593 dated 3.8.17 by telephonic, 3212596 dated 17.8.17 by online complain and again 3228110 dated 28.8.17 by telephonic communication. I till date i could not get any response from that side. I have already provided all the details to the iocl/ and indane customer care as per their requirement....
Complaint comments  Read comments Complaint category Banks

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