Indian Oil Corporation [IOC] Customer Care
Indian Oil Corporation Ltd
Customer satisfaction rating: 8%
Submit a Complaint
9255
COMPLAINTS

Indian Oil Corporation [IOC] Customer Care

Indian Oil Corporation Ltd

Webpage:
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Address
SCOPE Complex, Core-2 7, Institutional Area, Lodhi Road
New Delhi
New Delhi District
Delhi
India - 110003

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
553
down
350


Additional info
Registered Office
IndianOil Bhavan, G-9, Ali Yavar Jung Marg, Bandra (East), Mumbai - 400051
Tel: +91 22 2644 7327
Fax: +91 22-2644 7961

Corporate Office
IOCL Corporate Office, 3079/3, Sadiq Nagar, J B Tito Marg, New Delhi - 110049

Barauni Refinery
P.O. Barauni Refinery, Dist. Begusarai - 861114 (Bihar)

Gujarat Refinery
P.O. Jawahar Nagar, Dist. Vadodara - 391320(Gujarat)

Guwahati Refinery
P.O. Noonmati, Guwahati - 781020 (Assam)

Haldia Refinery
P.O. Haldia Refinery, Dist. Midnapur - 721606 (West Bengal)

Mathura Refinery
P.O. Mathura Refinery, Mathura - 281005 (Uttar Pradesh)

Panipat Refinery
P.O. Panipat Refinery, Panipat - 132140 (Haryana)

Pipelines Division

Head Office
A-1 Udyog Marg, Sector-1, Noida - 201301 (Uttar Pradesh)

Northern Region
P.O. Panipat Refinery, Panipat - 132140 (Haryana)

Western Region
P.O. Box 1007, Bedipara, Morvi Road,Gauridad,Rajkot - 360003 (Gujarat)

Southern Region
139, Nungambakkam High Road, Chennai - 600034

Eastern Region
14, Lee Road, Kolkata - 700020

Marketing Division

Head Offices
IndianOil Bhavan, G-9, Ali Yavar Jung Marg, Bandra (East), Mumbai - 400051

Northern Region
IndianOil Bhavan, 1, Aurobindo Marg, Yusuf Sarai, New Delhi -110016

Eastern Region
IndianOil Bhavan, 2, Gariahat Road, South (Dhakuria), Kolkata - 700068

Western Region
IndianOil Bhavan, Plot No. 33, G Block, Bandra Kurla Complex, Bandra East, Mumbai - 400051

Southern Region
IndianOil Bhavan, 139, Nungambakkam High Road, Chennai - 600034

R&D Centre
Sector 13 Faridabad - 121007 (Haryana)

Assam Oil Division
P.O. Digboi - 768171 (Assam)

IBP Division
34-A, Nirmal Chandra Street, Kolkata - 700013

View More Information...

Customer satisfaction rating
8%
Complaints
9255
Pending
779
Resolved
766
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

Indian Oil Corporation [IOC] related photos (594)

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Indian Oil Corporation [IOC] Customer Care related pictures (594)

Indian Oil Corporation [IOC] Complaints & Reviews

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Indian Oil Corporation [IOC] — Impure diesel oil filled in my car, due to that my car Injector and high pressure diesel pump got damage and not working

 Sridhar chinthapalli on May 24, 2017
Hi Sir/Madam

I have filled 1000 rs diesel on 21-05-2017 around 5:30 pm in Indian Petroleum at sivakodu, Razole Mandal, East Godavari district. After filling diesel in my car on next day itself my car not getting started. lateron when I called car service person & gave my car in Service centre then i came to know that due to impure Diesel my fuel Injector and high pressure diesel pump got damaged badly & need to replace them.

Cost of those injectors and high pressure diesel pump are cost Inr 50, 000. I can't bear this cost & have no other option other then to file a...
Complaint comments  Read comments Complaint category Gas Stations

Indian Oil Corporation [IOC] — I am complening regarding accurassy filling of petrol

 Madan singh Awadhya on May 24, 2017
Sir/Madam
I Madan singh from rishikesh, I am travelling from Bihar to Uttarakhand by my bike DL7SAU1372 on 22nd may2017 with my brother. My bike show reserve at Sitapur utarpardeh. So I am going India petroleum located right side of after lawen choked Sitapur barely root for refilling petrol but the petrol pump worker not set zero and start to refilling then my brother asked me when I asked to set zero the worker abuse me, therefore I am going to cabin of manager and asked to comment ragister for complen len but some workers come and fight me and my brother when we go police chouki at lawen...
Complaint comments  Read comments Complaint category Other

Indian Oil Corporation [IOC] — Gas booked online made payment online but cylinder not delivered

 AmmyG on May 24, 2017
I have booked my gas cylinder as on 21 May 2017, made a payment via online, but the cylinder has not been delivered by delivery boy and asked for the cash payment? why should I pay twice for a single cylinder? Distributor asked that the payment has not been credited to their indane account? but how this is Possible? I have my proof of mini statement of my bank account which clearly indicated that the amount has been deducted in the name of indane gas account. Please do something....
Complaint comments  Read comments Complaint category Utility Services

Indian Oil Corporation [IOC] — Requesting to send PIN no

 mampy on May 24, 2017
Dear Concern,
I, Saswati Dutta is the user of Indian oil Xtrarewards card, - my card no is 5003719391.I have lost my pin no. request you to mail me the details on my email id and i want to register the same.The sms regarding Pin no which you have sent to me was in my another mobile, but unfortunately my mobile has been crashed due to an accident, so I have lost my Pin no for xtrarewards card.due to that I am unable to redeem my rewards at gas station.

So I would like to request you kindly send my pin no to my email id is saswati.g429@gmail.com & kolkataoffice@eccrystal.com...
Complaint comments  Read comments Complaint category Gas Stations

Indian Oil Corporation [IOC] — Not accepting ATM card for fueling petrol

 Sumanghosh.mining@gmail.com on May 24, 2017
Dear sir/mam,
With due respect, the petrol pump located in Gordwanpura chowki at Kotputli, Dist -Jaipur, Rajasthan, was not accepting ATM card for Fueling petrol. On 22.05.2017, i was going for fueling petrol but the pump operator was refused to accept atm card & i had no hard cash with me on that time. I was trying to convince him that please accept atm card otherwise i couldn't go anywhere due my bike was in Reserve mode. But he refused.

So please sir/mam, take action against him. Our P. M said to go for Digital Transaction but that type of pump operator was trying to...
Complaint comments  Read comments [1]Complaint category Law & Civil Rights

Indian Oil Corporation [IOC] — Transferring points from old card to new card

 kousikshiva on May 23, 2017
For past 4 months i m calling and raising complaint to transfer of points from old card to new card. But still now i didn't get proper response... They are saying wait for one week if i call every one week later.. They are not giving us correct reasons for doing the procedure.. My old card no is 5002125871 to transfer the points to my new card no is 5004211771......
Complaint comments  Read comments [1]Complaint category Other

Indian Oil Corporation [IOC] — Complaint id no. 1568805

 Ramayana Rajak on May 22, 2017
Sir
I have lodged a quirry against my Lpg distributor named Moonlight gas service of bhadreswar, hooghly in West Bengal who is insisting to check up the gas oven by its two ladies agents which charges Rs.seventy five only.
After checking they give a certificate which covers an accidental insurance related to the gas.
I wish to know the matter from indane company that is it mandatory or authorised by company .
My Lpg Idistributor no.37500000090157141...
Complaint comments  Read comments [1]Complaint category Other

Indian Oil Corporation [IOC] — Petrol filling not done properly. Giving less petrol

 vijaykumar bisen on May 22, 2017
Dear sir/mam,

I filled my scooty 2 times on below petrol pump. It get filled 70% for 250 rs.
But on other petrol pump tank get full completely.

Please check this petrol pump. I am damn sure there is some device installed there.

Name of pump:
Indian oil-manemma yettaiah filling station
#176, manikonda village, puppalaguda main road, rajendranagar (M), manikonda, hyderabad, telangana 500089...
Complaint comments  Read comments [1]Complaint category Gas Stations

Indian Oil Corporation [IOC] — N170430140408110211201, new connection

 gdp_kgp on May 21, 2017
Self a nri applied new gas connection for my residence at 04, t1-04, ruchira residency em bypass, ruchira residency near rubi hospital, kalikapur, kolkata, west bengal, 700078. Self paid the full amount to indane through electronically. Sl69 released date : 11-05-2017. However, the day i landed to kolkata, the agent golfgreen gas service called me and told they can't supply. Subsequently tried to call local office of indane, kolkata no one picked the phone. I have never experience such lousy service.
I should get refund the deposited money asap.

Goutam daspoddar
Abu...
Complaint comments  Read comments Complaint category Utility Services

Indian Oil Corporation [IOC] — Gas delivery

 chinz$123 on May 21, 2017
Dear sir,

I am indian gas consumer, my gas connection no 11257, kottarath enterprises (Indane gas distributor) thrissur, kerala.
I have booked cyclender last month and we got the confirmation last week it will reach our home asap. But unfortunately we are not in home at last week. So the gas return to the service center. After for the delivery we called this agency & delivery person also but they are not listening our words and they told us they will be deliver the gas next time, when the have time & stock.

Take action as soon as possible.

I hope...
Complaint comments  Read comments [1]Complaint category Gas Stations

Indian Oil Corporation [IOC] — Regarding the late delivery of gas cylinders

 Smita Bharadwaj on May 20, 2017
I have booked my gas cylinder on 12th May till today rai gas agency has not delivered it. Daily they saying they will deliver it but not taking any action. They be have very badly. This problem of late delivery is faced by us on each booking. Now the problem is that my gas cylinder got empty and have to face problem. Please do the need full. My consumer no.is 43075...
Complaint comments  Read comments Complaint category Utility Services

Indane — Non receipt of gas cylinder

 Pradeep G. Sane on May 20, 2017
Dear sir,
I am customer of indane gas holding facility of double barrel. My consumer no. Is 7585362196. My indane distributor is "lalmani gas' lodhipara, raipur (Chhattisgarh). I have made booking for refill on 2nd may 2017. I received the message of booking no.361229 on same day on my cell number. On 18th may 2017 i made a reminder about non delivery, there was voice message that last delivery was made to me on 28.04.2017 but in fact no such delivery was made. It is learnt that said distributor is playing some mis-chief always. On being contacted the distributor in this matter his behavior...
Complaint comments  Read comments [2]Complaint category Other

Indian Oil Corporation [IOC] — Filling less petrol

 Vinay9001 on May 20, 2017
I asked the petrol bunk man to fill for 200rs but he asked to fill for 250 and blamed me not filling for 250 again i asked him that reading is not showing so he said to fill for 90 so i said ok. The total amount is 340 so i want to get 4.76liters but with doubt i went home and checked the petrol i got only 3.6. Although before my bike is having more than 1.5 liters so he cheated me by not filling more than 2 litres so i went and asked him the same thing he said it was his fault and filled with 2 litres but also one litre is loss for me...
Complaint comments  Read comments [1]Complaint category Motorcycles & Scooters

Indian Oil Corporation [IOC] — Gas not delivered and got a message of gas delivered

 Ramesh Pattipati on May 19, 2017
I am p v ramesh babu. I hold an account with dwarakamayee gas agency with acc no 7758 in visakhapatnam. I have booked for gas cylinder on 20th april 2017. I got a message that a receipt has been raised on 12th may. Later i got a sms that cylinder has been delivered and payment received. Intact no gas was delivered and no payment made. Please look into this matter. Tried calling agent and toll free no but no calls were answered...
Complaint comments  Read comments Complaint category Doctors

Indian Oil Corporation [IOC] — Pressurise giving xtra premium

 saif phiroz on May 19, 2017
Sir,

M/s girja devi tiwari petrol pump at satna 485001 are giving only xtra premium petrol and pressurising for the same.
Today in morning same experience i had repeateadly.
They are very arrogant, all employees behave rudely and indiscipline.
They give only xtra premium or refuse to give petrol.

Pls look into the matter.

Rgrds,

Saif phiroz
8953003021...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Indian Oil Corporation [IOC] — DIesel mixing

 Khamir on May 19, 2017
Dear sir

I bought disel for my skoda car week ago from sama savli road baroda ioc petrol pump. After next day i try to start my car i show white smoke from my car and car engine voice is totally difrant so i went to the garage the person let me know then your disel is full of mixing with nepftha and my fuel pump and injecter is damage and should need to be change it's coast is 40000/- to 50000/-. So who is listen my complain. Please ioc take action gains this curopted petrol pump owner? Baroda is city we're mr priminister elected and i found curopter petrol pump owner in this city....
Complaint comments  Read comments Complaint category Gas Stations

Indian Oil Corporation [IOC] — Arrogant behavior of forecourt attendant & playing tricks while delivering fuel

 vinod5bhalerao on May 18, 2017
R/ Sir,
Today 18.5.2017 when I had been to purchase fuel for my 2 wheeler from Jyoti petrol pump singhroad pune-411030, I observed a very bad experience from forecourt attendant at pump no 8. He deceived me by giving me less fuel than what I paid for. He was very arrogant. Though the delivery of fuel is with automatic machines forecourt attendant plays tricks while delivering fuel resulting in shortfall in desired quantity of fuel & wastage of fuel. Such petrol pumps may please be warned with proper instructions...
Complaint comments  Read comments [1]Complaint category Other

Indian Oil Corporation [IOC] — Trimurti gas agency

 pankajbhatia on May 18, 2017
This is to inform you that my consumer no is CX2769140 and bill no 3000026429. Please note that I had made the online payment of INR 718.00 however the bill was generated for INR 631.00.
Your delivery boy Dinesh didn't returned me the rest of the money, whenever I try to call him at +919999466841. He always give me the time and he never returned to give me money.
I need to raise a complaint regarding this.
Please do the needful.
Thanks,
Komal Bhatia
9716915676...
Complaint comments  Read comments Complaint category Utility Services

Indian Oil Corporation [IOC] — Ce lender not deliver on my address

 Ratan Davi on May 17, 2017
Dear sir/mam
I am ratan devi (Costumer id-7044780064, mo no - 9983897771, booking-5990445, case memo no -3000035066) w/o - ganesh jha, address - a/4/2/14, dwarika puri, pratapnagar, jaipur.
Sir,
I am your costumer befor one year. Sir gas celender is not delevery on my adders. Delevery boy"s beehive is very bad. Every parcel he tek 5 rs extra. I live signal because my husband expire. Sir i not catch celender wight.
Sir please do some thing.
Thanks & regard
Ratan davi...
Complaint comments  Read comments Complaint category Gas Stations

Indian Oil Corporation [IOC] — Cyclone weight

 Jonas Crunkizzlekid on May 16, 2017
My consumer id 7563881304, i have getting almost half cylinder from last couple of month from. Shanti indian gas sadh nagar delhi distributer number 25052040, today my little sister has received the refill cyclinder and i found approx 4 kg gas is there... If they give me cylinder every month like.. Trust i take them legally... They are making their fool and every month they are theft of 4 kg which is not acceptable at all... Cylinder is with us with same condition and seal pack... You r requested please take strict action against them and replace my cylinder with full gas tomorrow itself.
Complaint comments  Read comments Complaint category Utility Services

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