Indian Oil Corporation [IOC] Customer Care
Indian Oil Corporation Ltd
Customer satisfaction rating: 8%
Submit a Complaint
9193
COMPLAINTS

Indian Oil Corporation [IOC] Customer Care

Indian Oil Corporation Ltd

Webpage:
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Address
SCOPE Complex, Core-2 7, Institutional Area, Lodhi Road
New Delhi
New Delhi District
Delhi
India - 110003

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
527
down
334


Additional info
Registered Office
IndianOil Bhavan, G-9, Ali Yavar Jung Marg, Bandra (East), Mumbai - 400051
Tel: +91 22 2644 7327
Fax: +91 22-2644 7961

Corporate Office
IOCL Corporate Office, 3079/3, Sadiq Nagar, J B Tito Marg, New Delhi - 110049

Barauni Refinery
P.O. Barauni Refinery, Dist. Begusarai - 861114 (Bihar)

Gujarat Refinery
P.O. Jawahar Nagar, Dist. Vadodara - 391320(Gujarat)

Guwahati Refinery
P.O. Noonmati, Guwahati - 781020 (Assam)

Haldia Refinery
P.O. Haldia Refinery, Dist. Midnapur - 721606 (West Bengal)

Mathura Refinery
P.O. Mathura Refinery, Mathura - 281005 (Uttar Pradesh)

Panipat Refinery
P.O. Panipat Refinery, Panipat - 132140 (Haryana)

Pipelines Division

Head Office
A-1 Udyog Marg, Sector-1, Noida - 201301 (Uttar Pradesh)

Northern Region
P.O. Panipat Refinery, Panipat - 132140 (Haryana)

Western Region
P.O. Box 1007, Bedipara, Morvi Road,Gauridad,Rajkot - 360003 (Gujarat)

Southern Region
139, Nungambakkam High Road, Chennai - 600034

Eastern Region
14, Lee Road, Kolkata - 700020

Marketing Division

Head Offices
IndianOil Bhavan, G-9, Ali Yavar Jung Marg, Bandra (East), Mumbai - 400051

Northern Region
IndianOil Bhavan, 1, Aurobindo Marg, Yusuf Sarai, New Delhi -110016

Eastern Region
IndianOil Bhavan, 2, Gariahat Road, South (Dhakuria), Kolkata - 700068

Western Region
IndianOil Bhavan, Plot No. 33, G Block, Bandra Kurla Complex, Bandra East, Mumbai - 400051

Southern Region
IndianOil Bhavan, 139, Nungambakkam High Road, Chennai - 600034

R&D Centre
Sector 13 Faridabad - 121007 (Haryana)

Assam Oil Division
P.O. Digboi - 768171 (Assam)

IBP Division
34-A, Nirmal Chandra Street, Kolkata - 700013

View More Information...

Customer satisfaction rating
8%
Complaints
9193
Pending
779
Resolved
684
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

Indian Oil Corporation [IOC] related photos (587)

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Indian Oil Corporation [IOC] Customer Care related pictures (587)

Indian Oil Corporation [IOC] Complaints & Reviews

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Indian Oil Corporation [IOC] — Non-receipt of cylinder

 Surendra Das on Apr 26, 2017
I had booked for gas cylinder 15 days back. A message has been sent by INDANE that vide memo no.3000011255, booking no.202624, the cylinder will be delivered shortly. Personally i have also intimated the above case in the person concerned at ALAKA. Bhubaneswar No action/delivery has yet been done.
Steps may please be taken in this regard.
Yours
Sourendra Das
Consumer No.50049...
Complaint comments  Read comments Complaint category Other

Indane Gas — Not yet received cylinder.

 Ramesh k babani on Apr 25, 2017
My consumer no. Is 10892. I have booked my cylender online on last wednesday at 8.28 pm. My reference no. Is 904001. Cash memo no. Is 3000007374 of amt.729.50 generated with a message todelivered shortly, but till today i have not yet received my booked cylender. Plz take care of customer with aproper information that what type of follow-up made by company with distributer or this type of reapted errors....
Complaint comments  Read comments [1]Complaint category Other

Indian Oil Corporation [IOC] — Untimely delivery of gas cylinder despite several reminders telephonically as well as physically.

 cx14964266 on Apr 25, 2017
My consumer no. -cx14964266, old income tax colony, l.C. Road, dhanbad. Current booking ref no. 277651 dt. 17.04.2017 time 5.42.48 pm
It is very unhappy situation that if the record of booking and delivery of sylynder for last one or two year is observed it is clear that very few moment the gas is deliever within time limit prescribed by Indane gas agency....
Complaint comments  Read comments Complaint category Movement & Delivery

Indian Oil Corporation [IOC] — Gas subsidy not received

 anil77111 on Apr 24, 2017
My aadhar is linked with bank a/c

gas agency says that your aadhar is linked with your consumer ID

but *99*99# status show that your aadhar is not linked with any bank

i visit the bank and meet the manager and he says that and proved my a/c is linked with a/c

i visit the gas agency and bank many times but no response

thanks
anil kumar
contact no 9872275071
consumer no 7031068940
consumer id 37000000031068940
aadhar no 478337936067...
Complaint comments  Read comments Complaint category Banks

Indian Oil Corporation [IOC] — Not refunded 0.75% purchases petrol through debit card

 bhartendu19vimal on Apr 24, 2017
I have purchase rs.510/- petrol in motorcycle through s. B. I debit card in 18/04/2017
On indian oil daulatpur petrol pump in jamalpur munger bihartxn no 264118. Pos 504492049041257, but no refunded 0.75% cash in my account. I have already rs. 510/- purchase in 01/02/2017. But not refunded 0.75%cash in my a/c.
So you look in to matter & solve my problem....
Complaint comments  Read comments [1]Complaint category Motorcycles & Scooters

Indian Oil Corporation [IOC] — Indian oil gas outlet fuel cheating

 Tushita.Gope on Apr 24, 2017
This is in regard of my experience with a petrol pump Mahaa Mheru Enterprises at OMR Okkiyampet, Chennai 600097. Its Indian Oil Petrol Pump. Many incidents of cheating while filling fuel. Two guys will come and one will indulge in talking and other will perform the crime of cheating.

Either the meter will not be zero or while billing in credit card enter more amount. At that point if you ask for bill they will give had written bill and will say there is a problem with the meter.

Tried to meet the manager, but was not successful. Would request you to take an action...
Complaint comments  Read comments Complaint category Gas Stations

Indian Oil Corporation [IOC] — Non issue of money receipt and poor service

 Ranjana@gopal on Apr 24, 2017
I have IOCL Indane gas connection, consumer No CX13396651, got transfereed from Delhi NCR to Ranchi and visited INDRAPRASTHA GAS Agency, Station Road, Chutia, Ranchi on 05/04/2017, took my transfer voucher, gave a form, filled it and submitted with all enclosures on 04/04/2017, I was told to come to next day as they have many works, again enquired on 06/04, they come on tuesday, 08/04, went to them on 08/4/17 at around 12 o clock, i was asked to come in evening.after lot of discussion, they agreed to do the work and was asked to deposit Rs 5125/, receipt of which will be given on later date.I deposited...
Complaint comments  Read comments [2]Complaint category Gas Stations

Indian Oil Corporation [IOC] — M/s Indane Burari cancelled my booking with no reason.

 Pankku on Apr 23, 2017
Sir
I Pankaj Kumar, had booked my refill cylinder on 2nd April, 2017. Then after I had called several times to Agency for delivery. Instead of delivery, the Gas agency has cancelled my booking on 13.04.2017. When I contacted the agency and told about the situation then they told me don't be worry, the cylinder will be delivered tomorrow, even after ringing daily they had not delivered the same. Last time also same circumstances was faced by me. At present my gas cylinder is exhausted and I am facing very grim situation. They are giving service arbitrarily to their locality. Kindly do something....
Complaint comments  Read comments Complaint category Gas Stations

Indian Oil Corporation [IOC] — Cancellation give up subsidy

 Afarina on Apr 23, 2017
Change opt out of subsidy to subsidies dear sir, sorry!!! Due to wrong click on "opt out of subsidy option", it has been activated. Kindly deactivate this from my indian gas consumer number 7036836245 as soon as possible. Please help me on this. My name is afarina and consumer no 7036836245 and lpg indian gas agency - jasuri indian gramin vitrak
. (Chandauli u. P.)
Consumer no. 7036836245
Email id-noorhasn98@gmail.com...
Complaint comments  Read comments [1]Complaint category Other

Indian Oil Corporation [IOC] — Cheated while refueling

 Surendranath Perugu on Apr 22, 2017
Dear Team,
This is Surendra, owned Royal enfiled TB350. Am a regualr customer to your pump. Today at approx. 2150 hrs, we approached your Indra nagar petroleum pump for refuel my bull for 300 Rs. He asked us to swipe the card at the other counter, for which i asked my wife for doing so. Though I told the boy to refuel for 300 /- he refueled for 200/- only saying he already filled for 100 /- before. He filled the petrol without asking me to watch for zero mark on the meter. Later while on the way to home my wife briefed me that he cheated us for 100/-. The reading he showed us is of earlier...
Complaint comments  Read comments Complaint category Products & Services

Indian Oil Corporation [IOC] — Irregular service of Gas by distributor

 Bablu Kumar Naskar on Apr 22, 2017
I sri Bablu Naskar, consumer no.7564729171, originally a customer of Baruipur Gass service which has been closed and transfer to Baruipur brahmachari insane, code no.285008 without my consent.now my Gass supply irregular and frequent time cancelled my booking as a result many problem face me.when the delivery man comes he demand rs.50 extra.please look the matter ....
Complaint comments  Read comments Complaint category Banks

Indian Oil Corporation [IOC] — Indane gas agency delivery f leaky cylinder and no actions till date

 aspatel1104 on Apr 21, 2017
Hello,
Dear sir/ madam

I am ashish patel from gujarat having a connection of indane cylinder. My consumer no is 7177055
I am replacing my exiting cylinder on 17.04.2017 with new cylinder which was deliver on 12.01.2017. I found that weight has less than actual weight. At that time, i called agency (Distributor code: 112684, distributor name:- mahadev gas agency) regarding this issue.

They refused for one to one replacement of cylinder and told me that he gave as deal that i had to pay half price (Rs. 330) for cylinder and other half price they will pay....
Complaint comments  Read comments Complaint category Government Organizations

Indian Oil Corporation [IOC] — Regarding usage of pump without lease deed

 Akkujazz on Apr 21, 2017
RO at Padampur, District- Ambedkar Nagar, Uttar Pradesh
we gave our land on lease for 15 yrs, 20 years back since then we didn't get a single penny as rent, we even filed case in between and now its more den 15 years they neither even vacant the land nor getting into deed.. I have been complaining about this issue since ages, seriously no respect no faith left in indian oil, I have already filled a case in court after legal notice your people come into action only for a day, I even went to Allahabad office but useless your sales officer sachin tiwar at sultanpur assured us that give us time...
Complaint comments  Read comments [2]Complaint category Other

Indian Oil Corporation [IOC] — Irresponsible dealer Mathews gas service

 nikilmanayil on Apr 20, 2017
Pathanamthitta district - mathews gas service is very irresponsible in delivering the cylinders. I had booked for the cylinder more than a month. My consumer number is v11245. When i called the agency on monday 17.04.17, they told they will deliver the cylinder on wednesday 19.04.17. On 19th when i called them they told that it's their delivery boy's house warming he's on leave for two days (19th, 20th). Today (20th) just to remind them for the delivery the next day i called them again upon which they are telling no delivery is scheduled in my route. Most probably they will try to deliver on saturday...
Complaint comments  Read comments Complaint category Utility Services

Indian Oil Corporation [IOC] — Tank up competition

 Harshsurana​ on Apr 20, 2017
I got call from customer care and they have asked for my address, later they told me that my number is shortlisted for the prize from tank up n take off promotion and also they told me their agent will meet me. And its been over 4 weeks no updates, even i called to ioc customer care number 18002676700 a 1000 times but not connected that line rings only for few seconds and disconnects automatically. And the result has not yet updated on iocl.com too. 

This is very unprofessional behavior and raises suspension around the competition. 

Not sure who to speak to as doesn't...
Complaint comments  Read comments Complaint category Government Organizations

Indian Oil Corporation [IOC] — Always leakage & weight problem

 nehasinghpatel on Apr 20, 2017
Dear sir/ madam

I neha singh patel from vadodara gujarat having a connection of indian cylinder. My consumer no is cx11415319.

Whenever i receive my new cylinder from iocl there is a problem of leakage from cylinder nozzle, which is likely attributed to faulty nozzle.
This has happened multiple times. Every time we have to make a complain to replace the washer. If we receive cylinder after checking then also its happen.

Last time (14th april 17 cash memo no is 3000014330) when i received then we faced weight problem also they are not weighing...
Complaint comments  Read comments Complaint category Other

Indian Oil Corporation [IOC] — Compulsory purchase of stove along for new cylinder connection

 Lakshmi Selvakumari on Apr 20, 2017
In indane gas official website it is cleary shown that "its not compulsory to buy stove from distributors" still agencies in vellore ranipet areas are forcing to buy stove for new customer. Then what is the point of going through government. Why government is running gas distribution better to give to private. Government is not serving people instead doing business in the name of "bharath"
No transparency even in the basic needs of people, stepping forward to implement digital india, adhaar. Whats the fun in implementing those unwanted rules instead making strict rules for the government...
Complaint comments  Read comments [2]Complaint category Government Organizations

Indian Oil Corporation [IOC] — LPG online payment failed

 satheesh0o on Apr 20, 2017
Hi team,

I tried to pay online payment mode in lpg booking. After successful payment page displayed failed verification with rf14924940148119. I have tried 2 times but 2 times same result. Amount detected from my bank. Mu cinsumer id: 7031807005.

Customer care number not working (1800 2333 555).

How can i proceed and how to get my amount....
Complaint comments  Read comments Complaint category Other

Indian Oil Corporation [IOC] — Damaged cylinder

 jaiojha on Apr 22, 2017
सर मुझे गैस सिलेंडर} डिलेवरी हुआ वो लीक था, ओर मैने अगले दिन डिलेवरी बॉय को बोला तो वो बोला चेज होजाये गा पर अभी तक चेंज नही हुआ ह, ओर उसमे गैस था वो लगभग खत्म होचुका ह, सील पैक ह कृपया सर मेरा सिलेंडर चेंज करवाये, , , सधन्यवाद. मेरा मोबाइल नंबर...
Complaint comments  Read comments Complaint category Gas Stations

Indian Oil Corporation [IOC] — Lpg gas indane subsidy

 umedsingh01 on Apr 19, 2017
सर नमस्ते सर घरेलू गैस उपभोक्ता मैं उमेद सिंह सर मेरी पहले 3 10 2015 सब्सिडी आई लेकिन इसके बाद 23/06/ 2016 से मेरी सब्सिडी नहीं आई फिर मैं गैस एजेंसी सुल्तानपुर इंडियन ग्रामीण वितरक वार्ड नंबर 10 Tonya सुल्तानपुर जिला रायसेन मध्यप्रदेश भोपाल सर मैं...
Complaint comments  Read comments Complaint category Gas Stations

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