Indian Oil Corporation [IOC] Customer Care
Indian Oil Corporation Ltd
Customer satisfaction rating: 8%
Submit a Complaint
10060
COMPLAINTS

Indian Oil Corporation [IOC] Customer Care

Indian Oil Corporation Ltd

Webpage:
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Address
SCOPE Complex, Core-2 7, Institutional Area, Lodhi Road
New Delhi
New Delhi District
Delhi
India - 110003

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
837
down
484


Additional info
Registered Office
IndianOil Bhavan, G-9, Ali Yavar Jung Marg, Bandra (East), Mumbai - 400051
Tel: +91 22 2644 7327
Fax: +91 22-2644 7961

Corporate Office
IOCL Corporate Office, 3079/3, Sadiq Nagar, J B Tito Marg, New Delhi - 110049

Barauni Refinery
P.O. Barauni Refinery, Dist. Begusarai - 861114 (Bihar)

Gujarat Refinery
P.O. Jawahar Nagar, Dist. Vadodara - 391320(Gujarat)

Guwahati Refinery
P.O. Noonmati, Guwahati - 781020 (Assam)

Haldia Refinery
P.O. Haldia Refinery, Dist. Midnapur - 721606 (West Bengal)

Mathura Refinery
P.O. Mathura Refinery, Mathura - 281005 (Uttar Pradesh)

Panipat Refinery
P.O. Panipat Refinery, Panipat - 132140 (Haryana)

Pipelines Division

Head Office
A-1 Udyog Marg, Sector-1, Noida - 201301 (Uttar Pradesh)

Northern Region
P.O. Panipat Refinery, Panipat - 132140 (Haryana)

Western Region
P.O. Box 1007, Bedipara, Morvi Road,Gauridad,Rajkot - 360003 (Gujarat)

Southern Region
139, Nungambakkam High Road, Chennai - 600034

Eastern Region
14, Lee Road, Kolkata - 700020

Marketing Division

Head Offices
IndianOil Bhavan, G-9, Ali Yavar Jung Marg, Bandra (East), Mumbai - 400051

Northern Region
IndianOil Bhavan, 1, Aurobindo Marg, Yusuf Sarai, New Delhi -110016

Eastern Region
IndianOil Bhavan, 2, Gariahat Road, South (Dhakuria), Kolkata - 700068

Western Region
IndianOil Bhavan, Plot No. 33, G Block, Bandra Kurla Complex, Bandra East, Mumbai - 400051

Southern Region
IndianOil Bhavan, 139, Nungambakkam High Road, Chennai - 600034

R&D Centre
Sector 13 Faridabad - 121007 (Haryana)

Assam Oil Division
P.O. Digboi - 768171 (Assam)

IBP Division
34-A, Nirmal Chandra Street, Kolkata - 700013

View More Information...

Customer satisfaction rating
8%
Complaints
10060
Pending
0
Resolved
796
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

Indian Oil Corporation [IOC] Complaints & Reviews

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Indian Oil Corporation [IOC] — about subsidy issue

 gulfam choudhary on Apr 26, 2018
Dear sir due to wrong click on"give up subsidy"it has been activated. Please give me back subsidy and kindly deactivate. I need my subsidy please. My l. P. G. I. D. No..[protected] cons. No.-cx17833319 united gas agency rajendar nagar sahibabad gzb u. P gas agency code155676 as soon as possible thanks.
Contact no [protected]
Mail id - khangulfam144@gmail.com...
Complaint comments  Read comments [2]Complaint category Other

Indane Gas — for my agencies detail

 sanjeev kapse on Apr 26, 2018
Hello sir, myself sanjeev kapse purchased my indane gas connection from pradeep enterprise agencies customer id p42357 on 29/07/2007 address 3 amin market jinsi chouraha jahangirabad bhopal (M. P) 462020. But from log time since more than 5 years i hadn't used my connection and now again i want to use my connection. So i required new agency detail but old agency in not providing detail. As my connection was not used by long time so is dead as my agency is not able to provide me new agency detail and they are saying that it is transfered to some other agency. So pls provide me new agency detail...
Complaint comments  Read comments Complaint category Gas Stations

Indian Oil Corporation [IOC] — gas cylinder delivery problem

 ashish jadon on Apr 26, 2018
I book a indane gas domestic cylinder consumer no =cx21420999, dated-13/04/2018, ref no :-516761. Booking for con no cx21420999 is registered with ref no.516761. Refill expected delivery:6-8 days. But not delivered at that time. My distributor name = m/s bharat gas agency & this is the problem of every month. I have complained to the local office several times but no hearing is being done to request that you solve this problem...!

Ashish jadon
[protected]...
Complaint comments  Read comments Complaint category Other

Indane Gas — status is showing as dedup for new connection

 HONEY VASWANI on Apr 26, 2018
Status is kyc generated. Pending for dedup, i need new connection urgently

Reference no. N180423107281713087204
Application date [protected]
Consumer name honey vaswani
Address a 236, third floor, double storey hansraj sethi marg, kalkaji, kalkaji south east delhi, delhi, 110019
Your distributor sahaj enterprises
Status message kyc generated. Pending for dedup. Date :[protected]
Kyc no. [protected]
Kyc date [protected]...
Complaint comments  Read comments [1]Complaint category Gas Stations

Indian Oil Corporation [IOC] — non delivery of refill cylinder regularly

 CA.ArunPoddar on Apr 26, 2018
I booked a gas cylinder on 13.4.2018 (Ref. No. 479113)

Subsequently, on 18.04.2018, I was intimated by sms that Cash Memo No. [protected] has been generated & cylinder shall be delivered shortly. But no delivery has been made till today, i.e., 26.04.2018.

This is not the first time. Even before I've faced the same issue. The DELIVERIES ARE DELAYED REGULARLY

Distributors: ANUP GAS AGENCY - HOWRAH SHIBPUR...
Complaint comments  Read comments [1]Complaint category Utility Services

IOCL — aadhar inactive in npci

 laxminarayab on Apr 26, 2018
Sir my name is laxminarayan verma. I have submitted aadhar number to both gas agency and also to the bank, but the agency said that my aadhar is not mapped with npci whereas i had already submiited the same to both gas agency and bank.
Please map my aadhar to the npci.. So that i start getting benefit of lpg subsidy.
Lpg id :- [protected]
Gas c. No:- cx26557092
Uid no :[protected]
Mobile no:- [protected]...
Complaint comments  Read comments Complaint category Gas Stations

Indian Oil Corporation [IOC] — employee cheated us

 Sanchayati on Apr 25, 2018
Yesterday night (24th april 2018), i have filled petrol in indian oil petrol pump (Address: 21, hitech city main rd, huda techno enclave, hitec city, phase 2, hitec city, hyderabad, telangana 500081).
I asked to fill the petrol of rs.200 in my car, and that guy filled for rs.300. When i reconfirmed about for how much you filled the petrol?, then that guy again set the machine for rs.400 without asking me, and then i asked to stop the machine. I asked him that why did you fill this much petrol, then he said that ma'm you asked to fill the petrol for rs.700, 800 or 1000.
That guy cheated...
Complaint comments  Read comments [2]Complaint category Employees

Indian Oil Corporation [IOC] — debited from my account

 Sanoj Joss on Apr 24, 2018
I have filled petrol in my bike in indian oil at spur tank road/ mayor ramanathan salai. For 210 rs on 21 st of april 18 around 07 a. M., through my axis bank debit card.
Three days later 12 rs has been debited from my account as service tax from indian oil, without any notice. This is totally unfair & worst attitude comparing with other major petrol bunks.
I want that amount to be credited back with clear explanation on this or else i file a complaint....
Complaint comments  Read comments Complaint category Gas Stations

Indian Oil Corporation [IOC] — gas cylinder not delivered at my house

 Poulomi Chattopadhyay on Apr 24, 2018
I book a indane gas domestic cylinder consumer no = 41538, dated[protected], ref no :- 612270. Receive a message dated[protected], cash memo no = [protected] for delivering the cylinders.
But dated[protected] i receive a message regarding delivery of cylinders at my house. My distributor name = m/s abhijit enterprise khardah.

Request you please take this matter on serious basis as without delivering domestic cylinders they send delivery confirmation. Please send my domestic cylinder at my house on urgent basis & tell your distributor m/s abhijit enterprise not cheat customers.
Complaint comments  Read comments Complaint category Utility Services

Indane — pls link my aadhar number with npci

 atuls30 on Apr 24, 2018
Subsidy issue
This is to inform you that i am not getting subsidy since 24/12/2017 despite my account already linked with npci & bank account i want to justification whose permission to remove my account from npci & aadhar number. Pls find the attached required document. Pls resolve this issue on priority.

Pls update my adhar number in npci
Adhar number is[protected]
Name - rajkumar sharma...
Complaint comments  Read comments Complaint category Other

Indian Oil Corporation [IOC] — petrol filled up in tvs jupiter and money charged for more

 niraj72666 on Apr 24, 2018
Today at 11.42 am i got my tvs jupiter filled up with petrol, as per display in meter petrol filled up for rs 230.00 and i have produced citi bank credit card for debit they have deducted rs 330.00. They have told me that bill was for 330.00
My arguments was that please check the history at that time but they have declined to show the entry in their system.

They have charged rs 100.00 extra for that i am sure as i have experience of filing the same at other petrol pump also.

Please resolve the issue at the earliest.

Detail of petrol pump is as...
Complaint comments  Read comments Complaint category Gas Stations

Indian Oil Corporation [IOC] — i don't have the received my cylinder but mobile msg is confirm the delivery

 yogesh sunil on Apr 24, 2018
Cash memo no is [protected] booking no 39791 ref no 585809 my self yogesh i am member of indian gas from delhi branch of nangloi i have book the cylender for 21st april 2018 for online but i dont have recevd cylender till know and but from your side cylender has been deliverd and confirm the mobile msg from your side so i request to you plz accept my request and give the action on my compland thanking you....
Complaint comments  Read comments Complaint category Other

Indian Oil Corporation [IOC] — weight loss in gas cylinder

 singhjkkumar on Apr 23, 2018
I am from dhanbad, jharkhand, i want to complain against indane gas service, my consumer number - [protected], name - jitendra kumar singh, i have a complain that on date 19/04/2018, i got a cylinder (Booking no. 903174 & cash memo no. [protected]) which is less in weight and this is happen again and again so kindly request to take action for this fraud....
Complaint comments  Read comments [1]Complaint category Gas Stations

Indian Oil Corporation [IOC] — less measurement of petrol

 I J Katiyar on Apr 23, 2018
Today at about 6:10, i went to ioc petrol filling staion situated near the gate of dlw, varanasi to fillup petrol in my car. Front right side machine was open. I took petrol for rs. 1000/- the delivery boy showed me zero in the machine. I saw it was zero at starting. But within 2-3 seconds meter was showing rs. 235/-. I am sure that some malpractice is going on.in the petrol pump.

In public interest, i request for investigation.

Indra jeet katiyar
Dy. Cmm/dlw
Varanasi
Mob. [protected]
Date - 23/04/2018...
Complaint comments  Read comments Complaint category Other

Indian Oil Corporation [IOC] — delay on home delivery

 Shefali Das on Apr 22, 2018
With due respect i sri nitai das vide consumer no - cx13024721 booked a refill vide booking no -295318 on 09/03/2018 at m/s das gas concern, karimganj district, assam. It had already passed more than one month whereas the concerned agency does not delever my booked refill till today.
So, i earnestly request you kindly to take necessary action at your earliest and thus oblige....
Complaint comments  Read comments Complaint category Gas Stations

Indian Oil Corporation [IOC] — deactivate my give up subsidy indane distributor

 seema010786 on Apr 22, 2018
Deactivate my give up subsidy i am seema tamta as a consumer of indane gas. By mistake i am wrongly clicked give up subsidy. I am not getting any subsidy then. I kindly request you to deactivate give up subsidy. I want to avail subsidy cylinders. So please deactivate from out of subsidy. Pls inform further what can i do to cancel the give up subsidy.
Consumer name : seema tamta
Consumer no. [protected]
Lpg id:[protected]
Email : seema010786@gmail.com
Consumer type: domestic
Distributor: uttaranchal gas service, 167/1. Race course near police line...
Complaint comments  Read comments Complaint category Gas Stations

Indian Oil Corporation [IOC] — payment not accepting in coin

 Mallsv on Apr 21, 2018
लखनऊ कानपुर हाईवे पे अजगैन के पास बने कंपानी आउटलेट पे मैं हमेशा ही तेल लेता हूं । पर 10 अप्रैल 2018 को मैने 1100 का डीजल लिया जिसमे 500 की 2 नोट ओर 2 रुपये के 50 सिक्के दिया जो कि पंप के कर्मचारियों और पंप के मैनेजर ने लेने से इन्कार कर दिया कि ये सिक्के...
Complaint comments  Read comments Complaint category Other

Indian Oil Corporation [IOC] — online payment option is not appearing in my portal

 Devendra Indane on Apr 20, 2018
I have registered complain many time with indane gas, so far nothing has been resolved.in reply they simply provide one contact number of mr prateek agarwal who never lift the call. I contacted toll free number they simply says that we can not help you with this and you have to lodge complain online. I am being helpless with this and not knowing where to escalate this issue....
Complaint comments  Read comments [1]Complaint category Gas Stations

Indian Oil Corporation [IOC] — fuel quantity

 Venkat Subramaniam on Apr 19, 2018
I have filled petrol for rs. 100. The fuelling basted never show 0 and the meter read rs. 28instantly and for 1.3litres it run for 28km whereas the usual mileage is 52 km and the worst is 40km where ever i fill in chennai. I pray god that the petrol pump should burn with the filler at a time when the insurance is not renewed and all the indian oil pumps shall burn....
Complaint comments  Read comments Complaint category Gas Stations

Indian Oil Corporation [IOC] — refill supply to house.. undue delay..

 Chidambaram Swaminathan on Apr 18, 2018
I am swaminathan customer of ioc for the past 29 years.
Cust no.[protected]..
Lpg id.[protected]
My local connection no.. Je44778..
Gas agency.. Prathana gas agency..

I rec'd sms on 11/04/2018 intimating "cash bill prepared on 11/04/2018 and the
Cylinder will be delivered in 2/3 days."
But till date and time of 18/04/2018 the refill is not supplied to me.. This is a constant problem with the agency..

I shall like to know the turnaround time (Tat) between the cash memo prepared and the concerned refill delivery to the consumer...
Complaint comments  Read comments Complaint category Other

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