Indian Oil Corporation [IOC] Customer Care
Indian Oil Corporation Ltd
Customer satisfaction rating: 8%
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Indian Oil Corporation [IOC] Customer Care

Indian Oil Corporation Ltd

SCOPE Complex, Core-2 7, Institutional Area, Lodhi Road
New Delhi
New Delhi District
India - 110003

Customer Care Phone Numbers and Contacts


Additional info
Registered Office
IndianOil Bhavan, G-9, Ali Yavar Jung Marg, Bandra (East), Mumbai - 400051
Tel: +91 22 2644 7327
Fax: +91 22-2644 7961

Corporate Office
IOCL Corporate Office, 3079/3, Sadiq Nagar, J B Tito Marg, New Delhi - 110049

Barauni Refinery
P.O. Barauni Refinery, Dist. Begusarai - 861114 (Bihar)

Gujarat Refinery
P.O. Jawahar Nagar, Dist. Vadodara - 391320(Gujarat)

Guwahati Refinery
P.O. Noonmati, Guwahati - 781020 (Assam)

Haldia Refinery
P.O. Haldia Refinery, Dist. Midnapur - 721606 (West Bengal)

Mathura Refinery
P.O. Mathura Refinery, Mathura - 281005 (Uttar Pradesh)

Panipat Refinery
P.O. Panipat Refinery, Panipat - 132140 (Haryana)

Pipelines Division

Head Office
A-1 Udyog Marg, Sector-1, Noida - 201301 (Uttar Pradesh)

Northern Region
P.O. Panipat Refinery, Panipat - 132140 (Haryana)

Western Region
P.O. Box 1007, Bedipara, Morvi Road,Gauridad,Rajkot - 360003 (Gujarat)

Southern Region
139, Nungambakkam High Road, Chennai - 600034

Eastern Region
14, Lee Road, Kolkata - 700020

Marketing Division

Head Offices
IndianOil Bhavan, G-9, Ali Yavar Jung Marg, Bandra (East), Mumbai - 400051

Northern Region
IndianOil Bhavan, 1, Aurobindo Marg, Yusuf Sarai, New Delhi -110016

Eastern Region
IndianOil Bhavan, 2, Gariahat Road, South (Dhakuria), Kolkata - 700068

Western Region
IndianOil Bhavan, Plot No. 33, G Block, Bandra Kurla Complex, Bandra East, Mumbai - 400051

Southern Region
IndianOil Bhavan, 139, Nungambakkam High Road, Chennai - 600034

R&D Centre
Sector 13 Faridabad - 121007 (Haryana)

Assam Oil Division
P.O. Digboi - 768171 (Assam)

IBP Division
34-A, Nirmal Chandra Street, Kolkata - 700013

View More Information...

Customer satisfaction rating
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

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Indian Oil Corporation [IOC] Customer Care related pictures (558)

Indian Oil Corporation [IOC] Complaints & Reviews

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Indian Oil Corporation [IOC] — Unable to book my cylinder online or manually against consumer no.1980 of Ashok Kumar Deb , Coochbihar, W.B.

 Ashok Kumar deb on Feb 28, 2017
Failed to book my LPG cylinder on line, I went to my distributor M/S Dipanwita Gas services, Coochbihar, W.B. On enquery they told me that it might have transferred to other agency M/S Madanmohan Gas services, coochbehar.. on asking about the same the later agency revealed that they did not have any
information regarding this. In this way I have been harrasing since 3 months. Last I had receive my cylinder on 16.9.2016 . My consumer no is 1980 and name Ashok Kumar Deb. Please redress the matter immediately....
Complaint comments  Read comments Complaint category Other

IOCL — Online booking of INDANE gas refill.

 Md Sadique Alam on Feb 28, 2017
My LPGID is 37500000020794923.
My consumer number is 04678. Registered mobile no. 9832965735
I booked a cylinder refill on date 26.12.2016 by online payment through my SBI debit card. The booking number is 2000115603 dt. 26.12.2017. The payment was recorded successful and Rs. 616/- debited from my account.
Distributor delivered the cylinder on 06.01.2017.
But, on 12.01.2017, my distributor sent his delivery boy and claimed the amount of Rs. 616/- in cash for the above booking of cylinder. He...
Complaint comments  Read comments Complaint category Banks

Indane — Gas leakage

 S Senthilkumar on Feb 27, 2017
I am S Senthilkumar residing at No.11/C-4, Jayakavitha Apts, Rukmani ammal street, West.K.K.Nagar, Chennai - 600 078. Customer no : 045122 LPG ID : 37500000013389405 I had gas leakage problem. I directly went and informed the distributors of my area at Plot no. B-55, 1st street, First sector, Hotel Saravana Bhavan Building, K.K.Nagar, Chennai - 600078. Still now, there was no response and no one came for emergency service. Please take the necessary steps immediately otherwise I will take legal action.

Complaint comments  Read comments Complaint category Gas Stations

Indian Oil Corporation [IOC] — Gas leakage in many time but no positive response by dealer

 kumod ranjan singh on Feb 27, 2017
Gas linkage issue many time but not issue solve by dealer
1. 1st cylinder rubber change
2. pipe change
3. regulator rubber change
4. today by force me regulator change
but probable not solved till now
final today suggest by cylinder change gas linkage but not change till now
so very sincere issue for home and family member
this issue by 1 years regular but no respond by dealer side...
Complaint comments  Read comments Complaint category Other

Indian Oil Corporation [IOC] — Indian Oil Corporation [IOC] Correction of spelling in my name

 suvankar chatterjee on Feb 27, 2017
the customer care,
indane gas,
sub:correction for spelling mistake in my name.
Dear sir,
i sri.Suvankar Chatterjee, residing at Vill-Bainan Systitala, Po-Bainan, Ps-Bagnan, Dist- Howrah, west bengal, bearing a LPG connection fromBAGNAN GAS AGENCY Distributor Address: G T ROAD, KHADINAN BAGNAN HOWRAH Y West Bengal. Unfortunately at the time of computerization, spelling mistake in my name typed. So i request you to kindly correct my name spelling.
My details are given. My correct name is (SUVANKAR CHATTERJEE), my spelling mistake name: (SHUBHANKAR...
Complaint comments  Read comments Complaint category Gas Stations

Indian Oil Corporation [IOC] — Gas cylinder black sale

 usha5208 on Feb 27, 2017
I am customer ID 6529 of Indian gas agency I.e. Shaheed Vijay gas agency Israna Panipat Haryana .
I received a message booking of my cylinder ID but I had not booked my cylinder, 2 ed message is received for delivered and last message is received for credit of subsidy amount.

I think that the above said agency is doing business for black marketing in the local mishthan bhandar and etc.

Please do the needful action for the same and informed me.

I shall wait for 10 days for your action.

After I shall fill a complaint to the ministry...
Complaint comments  Read comments Complaint category Gas Stations

Indian Oil Corporation [IOC] — Petrol Pump of Sai Filling Station Sahnewal Ludhiana

 rahul19121978 on Feb 26, 2017
Dear Sir,

Kindly take strictly action these type of Petrol pump dealers and staff who making people fool and harrased them to mixing diesel with water. Last weel i have filled diesel from sai filling staion, sahnewal, Ludhiana in Innova car of 48 litre, Later on my car pick is very low and i think that something is wrong then went to machenic at landran, then he check and said that there is mixing of diesel with water, i m very shocked to know and still suffering from the problem of my car engine

take strickt action against such type of dealers and management who are...
Complaint comments  Read comments Complaint category Gas Stations

Indian Oil Corporation [IOC] — CYLINDER problem on Feb 26, 2017
Dear Concern,

I would like to inform you that we got CYLINDER in dated 14.02.2017 according my booking no 700489 and cash memo no- 3000160169. But regulator is not fixing in cylinder properly.

My kitchen work is stopped due to Cylinder problem.

My customer ID is 54239 Pradeep Kumar.

Kindly look into on priority basis.

Pradeep Kumar
ID no 54239...
Complaint comments  Read comments Complaint category Gas Stations

Indane Gas — Subsidy

 Satish Narain Srivastava on Feb 24, 2017
I was getting subsidy on Indane gas till Jan.2016 vide consumer number CX 3605426, Distributor-Shanker Gas Agency, Picnic Spot Road, Lucknow.After that my subsidy was stopped without ass igning any reason.I made complaint with Indane Customer care at Kapoorthala, Lucknow submitting an application form along with copy of Adhar Card and copy of I/T return.I retired from Coal India April 2008 and drawing a pension of Rs.15, 335 only. I never opted for surrendering my subsidy while booking refill at mobile 8726024365 and my income never exceeded Rs.10 Lakhs per annum.I do not understand on what...
Complaint comments  Read comments Complaint category Other

Indian Oil Corporation [IOC] — Gas Leakage_Critical

 Pradeep_Gurgaon on Feb 24, 2017
I am consumer at Indane Gas and living in Gurgaon. I booked cylinder few days back which got delivered on 20th Feb 2017. After few minutes of delivery I found gas is leaking from cyliender, I registered the complaint for this issue on the same date at Indane Complaint centre online and got the SRN number but no action from their side till time.

Complaint Status Remarks - pending with IOC.
SRN No - 2938863
Consumer No - 206243

From 20th Feb, I am continuously trying to call at all telephone no shared on delivery slips/Online Complaint Booking IVR but no...
Complaint comments  Read comments Complaint category Movement & Delivery

Indian Oil Corporation [IOC] — Refill Order not delivered to me

 maloykjha on Feb 24, 2017
Please note that I am a indane gas consumer registered vide Consumer ID no 37500000020432662 as Sushil Chandra Jha under P K MUSIC STORES Godown 11/3. Deshbandhu Chittaranjan Das Road. BUDGE BUDGE DISTT.-SOUTH 24-PARGANAS ph no.033-24803874 Emergency Contact 1-1906, West Bengal.
I booked one refill order vide order no 304483 dated 9/2/2017 at 5.48pm, cash memo no generated online as 3000433507.Having gas cylinder not received from our distributor till date as on 24.2.2017, I enquired of the so-much delay, and was said that due to supply crisis, my refill order was cancelled.I was later...
Complaint comments  Read comments Complaint category Gas Stations

Indian Oil Corporation [IOC] — Rfund amount not give me Deliveryboy.

 Ghanshyam Vaja on Feb 23, 2017

I online payment for book cylender Rs.648.
when delevery time Refund Rs.Rs.31 mention in I recieved Reciept .

but not GIVE ME This REFUND AMOUNT & another CHARGED Rs.15 Delivery charge from my home .

I called maneger but not any Responce for this.

when I recieved my Refund?

Image attached with this....
Complaint comments  Read comments Complaint category Other

Indian Oil Corporation [IOC] — Not received the cylinder but online shows delivered

 gauravn72 on Feb 23, 2017
I Have booked cylinder but not received it. and online it shows that it is delivered.
in my account it shows that i have booked my cylinder within 8 days of delivery.
The agency is missusing my account and not delivering the cylinder.
My details are:
Agency name: 154509/TARANG GAS SERVICE Consumer no:31945 Booking No.: 2000154918 and 2000119735 and 2000119735. out of above 3 booking i got only 2000119735 booking delivered in my home....
Complaint comments  Read comments Complaint category Gas Stations

Indian Oil Corporation [IOC] — Indane debited amount from my bank account but refill order failed

 Mandeep Chauhan on Feb 23, 2017
Since the Government is asking to go cashless, I tried to pay online for LPG refill booking. I paid through internet banking. The amount has been debited from account but received an email stating that your transaction failed. Now I have to spend money to contact the customer care. This is the reason why people choose to pay cash instead of this painful cashless system (especially government sector services)....
Complaint comments  Read comments Complaint category Utility Services

Indian Oil Corporation [IOC] — Charging rs50-rs100 extra for delivering the gas cylinder-padma gar agency warasiguda, secunderabad

 asanthosh on Feb 23, 2017
Team, this is to your notice that the gas agency us charging extra amount while delivering the gas cylinder, if we dont pay they take back the cylinder and write the status as door closed, this is happening from past 1yrs, i gave a complaint to the agency but there is no any response. I had gave on-line complaint no response from you. Please take action and do the needful....
Complaint comments  Read comments Complaint category Gas Stations

Indian Oil Corporation [IOC] — Fraudulent sale

 AmitSharma1912 on Feb 23, 2017
Hi Everyone,

Even i faced a similar sort of issue with this petrol pump, i visited this petrol pump on 20-Feb-2016 & used my credit card for a transaction of INR500, everything went fine. After 2 days of it mid night of 22-feb-2017, I received one message from my bank stating my card has been used at this Taneja Service Station at Ghazipur Delhi, for a transaction of INR 500 whereas after 3 minutes of it i received another msg from my bank stating this transaction of INR 500 happened without an additional factor of authentication which is a mandate by RBI.However at that time i was...
Complaint comments  Read comments Complaint category Gas Stations

Indian Oil Corporation [IOC] — Disrespect me

 premchennai on Feb 23, 2017
Dear sir
When i went to ioc petrol bunk tondiarpet near tondiarpet mtc depot for filling petrol my bike on 22febthree pump was there i went first no crowd waited for 3 mins no one responded even a petrol girl was on duty. I asked her to fill. She replied don't you have any sense? Why did u come here go to 2nd pump. I went to complaint manager he has not responded...
Complaint comments  Read comments Complaint category Gas Stations

Indian Oil Corporation [IOC] — Refill cost highly demand and also too delayed to supply refill after booking refill

 muniraj m on Feb 23, 2017
My consumer no 6977208, name-munilakshmiyamma, it comes under vaishnudevi indane gas service bagalur southern region i had booked my refill 5/02/2017 still not yet get my refill i asking so many times every time they answering it will comes next week i had last recieved my refill on 15/12/2016 that get after 1 month i having only dbc pls will you in favour sa possible to get early and also i have recieve the refill from agency this time refill cost was 668 RS but they demanding 720 RS pls consider my problem every time they supply too delayed 20 days after booking refill cylinder .my mob no:7094322603,...
Complaint comments  Read comments Complaint category Gas Stations

Indian Oil Corporation [IOC] — Cheating With Meter

 SrinathAV on Feb 22, 2017
Hi Sir,
Today (22/2/2016) I purchased petrol for Rs 500 in Indian Oil Petrol Bunk, located at Medavakkam Main Rd, Vanuvampet, Madipakkam, Chennai, Tamil Nadu 600091. When the meter read Rs 350, one other employee came near me and asked for card details and within seconds of diversion the meter read 500 and he closed it. Based on some complaints I believe its a cheap trick played by the employees by diverting them and manipulating the meter.
Unfortunately we can't take any physical evidence against such activities and hence no proof can be carried by us.But I am sure of this because...
Complaint comments  Read comments Complaint category Gas Stations

Indian Oil Corporation [IOC] — Non receipt of lpg cylinder booked on 08/02/2017

 Nishith Taloker on Feb 20, 2017
I had booked lpg gas refilling request on 08/02/2017 booking no 573396 & cash memo no 3000124941 generated from M/S R K DISTRIBUTORS JAWAHAR CHOUK BHOPAL(M.P.) My consumer no is RK-29124
till today i have not received refilled lpg gas cylinder.on enquiry through mob-no-9669124365 (voice call) it has been informed that cylinder has been delivered on 17/02/2017 at my residence
please look into the matter.

nishith ramakant taloker mob-9826016813

Complaint comments  Read comments Complaint category Other

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