[Resolved]  Domino Pizza — Misbehavior and Misleading

Address:

Durg, Chhattisgarh

I visited Dominos on 11.06.2010 with famil and oredered 2 medium sized pizzas+ 1 Large Pizza+ 3 Coke 600ml + 3 Choco lava Cake. As per the menu card there was an offer that with each coke of 600ml one can get choco lava cake for Rs 25/-. Accordingly I was billed for Rs 1048/-.
A day before I received a sms from dominos same outlet that for a bill of 350/- a garlic bread with dip was being offered. In the end of message "T & C Apply" was mentioned.

At the counter I demanded the same. To my surprise the executive there refused the offer on the grounds that I had already opted for offer of Cake with Coke. As I told him that thecake offer was with coke and garlic bread offer was based on the value of purchases. The executive insisted that I must cancell order for cake and get two garlic bread free as the bill was around 1050/-. I refused and requested the executive to give this in writing so that the matter could be taken up at appropriate forum. He asked me to hold on and I waited on my table where I was served my entire order along with the free Ginger Bread( 1 No) and later the shift in charge walked to my table and returned my cell phone which his executive had carried to show to the shift in charge and in a very rude manner pointed out the T& C Apply part of sms and said that though the offer is not applicable in my case I was just being done a favour.
I requested him to show the Terms and conditions to which he replied that his words are Terms and conditions and there is nothing in white and black.
It is a matter of great concern that a multinational is misguiding the customers by sending all such sms and then the customers have to face redicule an d mibehaviour