Claimed

Domino's Pizza Complaints & Reviews

1
Last updated Mar 31, 2024
Complaints 6564
Resolved
724
Unresolved
5840
Quick Links
Statistics
Share
Contacts

File a complaint to Domino's Pizza

Having problems with Domino's Pizza?

File a complaint and get it resolved by Domino's Pizza customer care. It’s quick effective and absolutely free!

SUBMIT A COMPLAINT
Domino's Pizza
Customer Service Contacts

Domino's Pizza Phone Numbers

Toll free
1860 210 0000
257
193
Fax
+91 12 0439 6946
+91 33 257 7593

Domino's Pizza Website

Domino's Pizza Head Office Address

No.38, Ground Floor, Bull Temple Road, Basaveshwara Temple Road, Basavanagudi
Bangalore
Bangalore District
Karnataka
India
560004

Domino's Pizza reviews & complaints(6564)

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
M
Madhubz
from Guwahati, Assam
Mar 31, 2024
Report
Copy

Non Delivery of food by dominos order no 1534586508

Address:Vizianagram

I was travelling from Secunderabad to Bhubaneshwar by train no 08846 on 20th March. I had ordered food from Dominos at Viziznagram Jn. and at 10 24 PM I received a call from Dominos saying that my order has been cancelled due to delay in train. ( attaching screenshot of sms sent by Dominos subsequently)

However, in my IRCTC account it reflects that my order has been delivered at 11:41 PM. I have not received any order and...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
B
Balvant Patil
Mar 26, 2024
Report
Copy

Didn't get the refund after failed order confirmation

I tried to order pizzas of rs.449 from the Domino app on 10th February 8 PM. I used the PhonePe app for the transaction and money was debited from my account. But at that time order didn't go through. On the app, it said, "Something went wrong" and no order was registered. After that on the app, there was no proper customer service available to assist with this issue.

So I submitted a complaint on this forum...
+2 photos
Helpful
1 other people found this review helpful
1 found this helpful
Write a comment
Report
Copy
D
Diptanshu97
from Gurugram, Haryana
Mar 19, 2024
Report
Copy

Refund Related Issue

Address:Gurugram
Website:Gurugram

On 17.03.2024 I tried ordering Pizza through " Domino's Pizza App" and Made payment with my UPI app amounting to Rs 326/- The amount has been deducted from my account but, order was not placed .

Immediately I placed second order by using My Net Banking Payment of amounting to Rs 326/- and then the order got placed and delivered in minutes.

So, I Made Payment of Rs 326/- towards Domino's Pizza.

So...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
J
Jagriti17
Mar 14, 2024
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
Report
Copy
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

The amount was deducted from my bank but the order was not placed

I placed an order of Rs.417 from domino's pizza and the amount got deducted from my bank account but the order was not placed....
Helpful
1 other people found this review helpful
1 found this helpful
Write a comment
Report
Copy
P
Prateek Rohatgi
Feb 29, 2024
Report
Copy

Refund issue and threat calls from staff

I Ordered From Dominos Yesterday As The Order Was Showing Guaranteed Delivery In 20 Mins So I Asked Them For A Refund On Receiving The Order Late First The Outlet Representative Tried To Manipulate Me With The Wrong Terms And Conditions And When I Read Them From The App Properly He Agreed To Give 200 Coins As Per Rules.
When I Didn't Receive Anything Till Now So I Wrote A Mail To Dominos To Officially Handle The Case.
After...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
S
sonadinesh
from Gurugram, Haryana
Feb 26, 2024
Report
Copy

Fraud by dominos //order not delivered also payment not refunded

Address:gurgaon

I placed on order on 25th feb.after placing the order i waited for 2 hrs but they did not delivered the order and later on my order got cancelled also i did not recived any amount refund.i paid 481 for the same.

This is a fraud.please refund my amount.

Registered number-[protected]
order no-161...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
S
Sruthi3711
Feb 24, 2024
Report
Copy

Money deducted but no order placed

My money through UPI has been deducted but no order has been placed I contacted the customer care and been informed it will take 5-7 days for refund and they neither will place a order for me now I am a trainee in hotel management and currently I put all money for the pizza and now either can I enjoy my meal or have money to place any other place I am very disappointed because it's the second time I am facing this issue with Domino's...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
K
kdvora23
Feb 21, 2024
Report
Copy

Refund not provided

I made a transaction with Dominos on 9th Feb 2024 where the amount of Rs 1688 got deducted through google pay but the order was not processed by Dominos.

I have been constantly talking to customer care for the refund but I am being given a different reason everytime.

It has been more than 10 days and I am still waiting for the refund....
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
J
Jigmey
Feb 20, 2024
Report
Copy

Money got deducted but order didn't get placed.

I ordered two pizzas from Domino's and was paying through paytm upi app, and as i payed it was taking a long time on the portal. My money got deducted ₹509 but my order didn't get placed.i request you for immediate action and refund on this matter....
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
B
Balvant Patil
Feb 19, 2024
Report
Copy

Didnt got the refund after failed confirmation

Address:Goregaon East

I tried to order pizzas of rs.449 from dominos app on 10th February 8PM. I used phone pe app for the transaction and money was debited from my account. But at that time order didn't go through. On the app it said, "Something went wrong" and no order was registered. After that on the app there was no proper customer service available to assist this issue. So I raised ticket with phone pe but they are saying it will take 30 for update from...
+1 photos
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
R
from New Delhi, Delhi
Feb 17, 2024
Feb 17, 2024
This thread was updated on Feb 17, 2024
Report
Copy

Refund issue with Domino's

Address:E-24 2nd Floor Bal Udhyan Road Uttam Nagar near scoop Ice Cream 110059
Website:Domino's Pizza Application

I order Domino's Pizza from Domino's application on 9th Feb 2024 between 08:45 PM to 09:15 PM and made the payment trough Phone pay UPI and Paytm UP total 3 times my payment (3 times Rs. 536+536+536= Rs.1608) deducted from my account. i raise the complaint with Domino's but however refund only one time Rs. 536.00...
+1 photos
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
G
Ganesh Natesan
Feb 15, 2024
Report
Copy

Domino's app payment failed and not refunded

Two times Rs.228 and in total Rs.456 got deducted from my account on 9th February 2024. This was really bad experience for me.

Mobile no using in Domino's is [protected].

Request you to look into this issue and do the needful. Please refund the total amount of Rs.456 at the earliest.


Same day I sent an email to Domino's and they said will be refunded in a week. It's been one week still...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
B
Balvant Patil
Feb 14, 2024
Report
Copy

Didnt got the refund after failed confirmation

Address:Goregaon East, Mumbai.

I tried to order pizzas of rs.449 from dominos app on 10th February 8PM. I used phone pe app for the transaction and money was debited from my account. But at that time order didn't go through. On the app it said, "Something went wrong" and no order was registered. After that on the app there was no proper customer service available to assist this issue. So I raised ticket with phone pe but they are saying it will take 30 for update from...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
S
saurabhez
Feb 9, 2024
Report
Copy

Money deducted twice but order not confirmed

Money deducted twice while ordering two times but order not confirmed both times...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
A
Ayushsingh123456
Feb 1, 2024
Report
Copy

Refund problem

I ordered pizza from dominos(push road old Rajendra Nagar) at 8.39 pm and I waited till 9 pm and then I call the store but line was busy and they didn't inform me about the delay .
I thought that the order is not going to delivered today so I cook food and ate it
at 10.22pm dominos agent delivere my order but I told him that I don't need it now but he told me that u have to talk to outlet and gave me the order.
I talk...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
R
Rajeev1205
Jan 21, 2024
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
Report
Copy
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Ordered pizza from Domino's App and amount debited from account but still not showing any order in the app

Ordered pizza from Domino's App on 21 January 2024. Paid online from Amazon pay UPI and the amount debited from bank account but still not showing any order in the Domino's application.

Called Domino's store and they are saying that they didn't receive any order. Also bank is saying that amount is paid to the name of Domino's.

So where is my money? I want my money back. Please resolve this issue ASAP....
+2 photos
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
A
Advocate Upama Bhattacharjee
Jan 21, 2024
Report
Copy

Charges taken for a paper bag for take away order

Hi,
I purchased a Regular Cheese burst Farmhouse Pizza from Dominos Shibpur outlet on 20/01/2024. The invoice number is 64129/23/25301 and the Order no was 51. The payment for the pizza was done through UPI for an amount of Rs 358.70 inclusive of taxes and I was also charged Rs 7.62/- for a paper bag for a take away product.
I informed the server that the amount for paper bag should not be deducted as the order was take away...
+1 photos
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
D
Dayashankar_1256
Jan 20, 2024
Report
Copy

Took twice of charges of same pizza..

Address:Gorakhpur

I had ordered a pizza on 31/12/2023 and paid the amount of 471.45/- through my debit card. The amount got deducted from my account twice but for some reason, it was reflecting only once in dominos offline store. Staff told me that it will refund in 2-3 days but not being so into my account. 20 days have passed and i have not yet received my refund.

Transaction id: A9A9155AD8843FEF refund amount:472
Dominos Pizza Building...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
K
Karma Gyatsoo
Dec 24, 2023
Report
Copy

Refunds.

I've ordered domino's pizza amount of Rs.521 on 14th December 2023 through domino's app.
Payment request was sent to Googlepay app .
Money was debited and transcation was successful.
But order was not placed. Only one order which I placed around 2:30 is showing and the other which I placed around 7 or 8 is missing.
It’s been 10 days yet no sign of refund. Called the dominos customer care and they said me to...
+2 photos
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
K
Karma Gyatsoo
Dec 21, 2023
Report
Copy

Transaction

Address:Dominos tadong, Gangtok , Sikkim.

I recently ordered pizza via dominos app on 14th December 2023 and did my transaction via gpay app. The amount was rs 521 but after doing the transaction I couldn’t view my order in the order history. When I called the store they said that the system was offline and was not receiving any orders online and then told me to wait Upto 7days for refund. Today it’s been 7days and yet still no sign of refund. The place from where I ordered is...
+2 photos
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy