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Domino's Pizza Complaints & Reviews

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Last updated Mar 26, 2024
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Bangalore
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Karnataka
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560004

Domino's Pizza reviews & complaints(6563)

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B
Balvant Patil
Mar 26, 2024
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Didn't get the refund after failed order confirmation

I tried to order pizzas of rs.449 from the Domino app on 10th February 8 PM. I used the PhonePe app for the transaction and money was debited from my account. But at that time order didn't go through. On the app, it said, "Something went wrong" and no order was registered. After that on the app, there was no proper customer service available to assist with this issue.

So I submitted a complaint on this forum...
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Diptanshu97
from Gurugram, Haryana
Mar 19, 2024
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Refund Related Issue

Address:Gurugram
Website:Gurugram

On 17.03.2024 I tried ordering Pizza through " Domino's Pizza App" and Made payment with my UPI app amounting to Rs 326/- The amount has been deducted from my account but, order was not placed .

Immediately I placed second order by using My Net Banking Payment of amounting to Rs 326/- and then the order got placed and delivered in minutes.

So, I Made Payment of Rs 326/- towards Domino's Pizza.

So...
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J
Jagriti17
Mar 14, 2024
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

The amount was deducted from my bank but the order was not placed

I placed an order of Rs.417 from domino's pizza and the amount got deducted from my bank account but the order was not placed....
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Prateek Rohatgi
Feb 29, 2024
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Refund issue and threat calls from staff

I Ordered From Dominos Yesterday As The Order Was Showing Guaranteed Delivery In 20 Mins So I Asked Them For A Refund On Receiving The Order Late First The Outlet Representative Tried To Manipulate Me With The Wrong Terms And Conditions And When I Read Them From The App Properly He Agreed To Give 200 Coins As Per Rules.
When I Didn't Receive Anything Till Now So I Wrote A Mail To Dominos To Officially Handle The Case.
After...
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S
sonadinesh
from Gurugram, Haryana
Feb 26, 2024
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Fraud by dominos //order not delivered also payment not refunded

Address:gurgaon

I placed on order on 25th feb.after placing the order i waited for 2 hrs but they did not delivered the order and later on my order got cancelled also i did not recived any amount refund.i paid 481 for the same.

This is a fraud.please refund my amount.

Registered number-[protected]
order no-161...
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S
Sruthi3711
Feb 24, 2024
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Money deducted but no order placed

My money through UPI has been deducted but no order has been placed I contacted the customer care and been informed it will take 5-7 days for refund and they neither will place a order for me now I am a trainee in hotel management and currently I put all money for the pizza and now either can I enjoy my meal or have money to place any other place I am very disappointed because it's the second time I am facing this issue with Domino's...
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K
kdvora23
Feb 21, 2024
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Refund not provided

I made a transaction with Dominos on 9th Feb 2024 where the amount of Rs 1688 got deducted through google pay but the order was not processed by Dominos.

I have been constantly talking to customer care for the refund but I am being given a different reason everytime.

It has been more than 10 days and I am still waiting for the refund....
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J
Jigmey
Feb 20, 2024
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Money got deducted but order didn't get placed.

I ordered two pizzas from Domino's and was paying through paytm upi app, and as i payed it was taking a long time on the portal. My money got deducted ₹509 but my order didn't get placed.i request you for immediate action and refund on this matter....
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B
Balvant Patil
Feb 19, 2024
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Didnt got the refund after failed confirmation

Address:Goregaon East

I tried to order pizzas of rs.449 from dominos app on 10th February 8PM. I used phone pe app for the transaction and money was debited from my account. But at that time order didn't go through. On the app it said, "Something went wrong" and no order was registered. After that on the app there was no proper customer service available to assist this issue. So I raised ticket with phone pe but they are saying it will take 30 for update from...
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R
from New Delhi, Delhi
Feb 17, 2024
Feb 17, 2024
This thread was updated on Feb 17, 2024
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Refund issue with Domino's

Address:E-24 2nd Floor Bal Udhyan Road Uttam Nagar near scoop Ice Cream 110059
Website:Domino's Pizza Application

I order Domino's Pizza from Domino's application on 9th Feb 2024 between 08:45 PM to 09:15 PM and made the payment trough Phone pay UPI and Paytm UP total 3 times my payment (3 times Rs. 536+536+536= Rs.1608) deducted from my account. i raise the complaint with Domino's but however refund only one time Rs. 536.00...
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G
Ganesh Natesan
Feb 15, 2024
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Domino's app payment failed and not refunded

Two times Rs.228 and in total Rs.456 got deducted from my account on 9th February 2024. This was really bad experience for me.

Mobile no using in Domino's is [protected].

Request you to look into this issue and do the needful. Please refund the total amount of Rs.456 at the earliest.


Same day I sent an email to Domino's and they said will be refunded in a week. It's been one week still...
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B
Balvant Patil
Feb 14, 2024
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Didnt got the refund after failed confirmation

Address:Goregaon East, Mumbai.

I tried to order pizzas of rs.449 from dominos app on 10th February 8PM. I used phone pe app for the transaction and money was debited from my account. But at that time order didn't go through. On the app it said, "Something went wrong" and no order was registered. After that on the app there was no proper customer service available to assist this issue. So I raised ticket with phone pe but they are saying it will take 30 for update from...
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S
saurabhez
Feb 9, 2024
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Money deducted twice but order not confirmed

Money deducted twice while ordering two times but order not confirmed both times...
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A
Ayushsingh123456
Feb 1, 2024
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Refund problem

I ordered pizza from dominos(push road old Rajendra Nagar) at 8.39 pm and I waited till 9 pm and then I call the store but line was busy and they didn't inform me about the delay .
I thought that the order is not going to delivered today so I cook food and ate it
at 10.22pm dominos agent delivere my order but I told him that I don't need it now but he told me that u have to talk to outlet and gave me the order.
I talk...
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R
Rajeev1205
Jan 21, 2024
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Ordered pizza from Domino's App and amount debited from account but still not showing any order in the app

Ordered pizza from Domino's App on 21 January 2024. Paid online from Amazon pay UPI and the amount debited from bank account but still not showing any order in the Domino's application.

Called Domino's store and they are saying that they didn't receive any order. Also bank is saying that amount is paid to the name of Domino's.

So where is my money? I want my money back. Please resolve this issue ASAP....
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A
Advocate Upama Bhattacharjee
Jan 21, 2024
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Charges taken for a paper bag for take away order

Hi,
I purchased a Regular Cheese burst Farmhouse Pizza from Dominos Shibpur outlet on 20/01/2024. The invoice number is 64129/23/25301 and the Order no was 51. The payment for the pizza was done through UPI for an amount of Rs 358.70 inclusive of taxes and I was also charged Rs 7.62/- for a paper bag for a take away product.
I informed the server that the amount for paper bag should not be deducted as the order was take away...
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D
Dayashankar_1256
Jan 20, 2024
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Took twice of charges of same pizza..

Address:Gorakhpur

I had ordered a pizza on 31/12/2023 and paid the amount of 471.45/- through my debit card. The amount got deducted from my account twice but for some reason, it was reflecting only once in dominos offline store. Staff told me that it will refund in 2-3 days but not being so into my account. 20 days have passed and i have not yet received my refund.

Transaction id: A9A9155AD8843FEF refund amount:472
Dominos Pizza Building...
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K
Karma Gyatsoo
Dec 24, 2023
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Refunds.

I've ordered domino's pizza amount of Rs.521 on 14th December 2023 through domino's app.
Payment request was sent to Googlepay app .
Money was debited and transcation was successful.
But order was not placed. Only one order which I placed around 2:30 is showing and the other which I placed around 7 or 8 is missing.
It’s been 10 days yet no sign of refund. Called the dominos customer care and they said me to...
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K
Karma Gyatsoo
Dec 21, 2023
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Transaction

Address:Dominos tadong, Gangtok , Sikkim.

I recently ordered pizza via dominos app on 14th December 2023 and did my transaction via gpay app. The amount was rs 521 but after doing the transaction I couldn’t view my order in the order history. When I called the store they said that the system was offline and was not receiving any orders online and then told me to wait Upto 7days for refund. Today it’s been 7days and yet still no sign of refund. The place from where I ordered is...
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K
Karma Gyatsoo
Dec 21, 2023
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Transaction

Address:Dominos tadong, Gangtok.

Ordered the pizza on December 14 via dominos app. The amount rs521 got deducted from my account but didn’t show on the Dominos app. When I called the store from where I ordered they said the system was offline and therefore they didn’t receive the order and said me to wait for about 7days for the refund. Today it has been 7days but still no sign of refund. I did my transaction via gpay app....
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