Domino's Pizza Complaints & Reviews

Sir/ Madam,

My concern is regarding the following order done at 11.29 pm on 19.04.2024 with a 30 minutes delivery guarantee.

Burger Pizza- Classic Veg
Cheesy Dip
Classic Stuffed Garlic Bread

I received the order on the next day i.e. on 20.04.204 at around 12.20 am.
When enquired from the Store Manager, he started making excuses and refused to compensate.So, I paid the delivery...

I was travelling from Secunderabad to Bhubaneshwar by train no 08846 on 20th March. I had ordered food from Dominos at Viziznagram Jn. and at 10 24 PM I received a call from Dominos saying that my order has been cancelled due to delay in train. ( attaching screenshot of sms sent by Dominos subsequently)

However, in my IRCTC account it reflects that my order has been delivered at 11:41 PM. I have not received any order and...

I tried to order pizzas of rs.449 from the Domino app on 10th February 8 PM. I used the PhonePe app for the transaction and money was debited from my account. But at that time order didn't go through. On the app, it said, "Something went wrong" and no order was registered. After that on the app, there was no proper customer service available to assist with this issue.

So I submitted a complaint on this forum...

On 17.03.2024 I tried ordering Pizza through " Domino's Pizza App" and Made payment with my UPI app amounting to Rs 326/- The amount has been deducted from my account but, order was not placed .

Immediately I placed second order by using My Net Banking Payment of amounting to Rs 326/- and then the order got placed and delivered in minutes.

So, I Made Payment of Rs 326/- towards Domino's Pizza.

So...

I placed an order of Rs.417 from domino's pizza and the amount got deducted from my bank account but the order was not placed....

I Ordered From Dominos Yesterday As The Order Was Showing Guaranteed Delivery In 20 Mins So I Asked Them For A Refund On Receiving The Order Late First The Outlet Representative Tried To Manipulate Me With The Wrong Terms And Conditions And When I Read Them From The App Properly He Agreed To Give 200 Coins As Per Rules.
When I Didn't Receive Anything Till Now So I Wrote A Mail To Dominos To Officially Handle The Case.
After...

I placed on order on 25th feb.after placing the order i waited for 2 hrs but they did not delivered the order and later on my order got cancelled also i did not recived any amount refund.i paid 481 for the same.

This is a fraud.please refund my amount.

Registered number-[protected]
order no-161...

My money through UPI has been deducted but no order has been placed I contacted the customer care and been informed it will take 5-7 days for refund and they neither will place a order for me now I am a trainee in hotel management and currently I put all money for the pizza and now either can I enjoy my meal or have money to place any other place I am very disappointed because it's the second time I am facing this issue with Domino's...

I made a transaction with Dominos on 9th Feb 2024 where the amount of Rs 1688 got deducted through google pay but the order was not processed by Dominos.

I have been constantly talking to customer care for the refund but I am being given a different reason everytime.

It has been more than 10 days and I am still waiting for the refund....

I ordered two pizzas from Domino's and was paying through paytm upi app, and as i payed it was taking a long time on the portal. My money got deducted ₹509 but my order didn't get placed.i request you for immediate action and refund on this matter....

I tried to order pizzas of rs.449 from dominos app on 10th February 8PM. I used phone pe app for the transaction and money was debited from my account. But at that time order didn't go through. On the app it said, "Something went wrong" and no order was registered. After that on the app there was no proper customer service available to assist this issue. So I raised ticket with phone pe but they are saying it will take 30 for update from...

I order Domino's Pizza from Domino's application on 9th Feb 2024 between 08:45 PM to 09:15 PM and made the payment trough Phone pay UPI and Paytm UP total 3 times my payment (3 times Rs. 536+536+536= Rs.1608) deducted from my account. i raise the complaint with Domino's but however refund only one time Rs. 536.00...

Two times Rs.228 and in total Rs.456 got deducted from my account on 9th February 2024. This was really bad experience for me.

Mobile no using in Domino's is [protected].

Request you to look into this issue and do the needful. Please refund the total amount of Rs.456 at the earliest.


Same day I sent an email to Domino's and they said will be refunded in a week. It's been one week still...

I tried to order pizzas of rs.449 from dominos app on 10th February 8PM. I used phone pe app for the transaction and money was debited from my account. But at that time order didn't go through. On the app it said, "Something went wrong" and no order was registered. After that on the app there was no proper customer service available to assist this issue. So I raised ticket with phone pe but they are saying it will take 30 for update from...

Money deducted twice while ordering two times but order not confirmed both times...

I ordered pizza from dominos(push road old Rajendra Nagar) at 8.39 pm and I waited till 9 pm and then I call the store but line was busy and they didn't inform me about the delay .
I thought that the order is not going to delivered today so I cook food and ate it
at 10.22pm dominos agent delivere my order but I told him that I don't need it now but he told me that u have to talk to outlet and gave me the order.
I talk...

Ordered pizza from Domino's App on 21 January 2024. Paid online from Amazon pay UPI and the amount debited from bank account but still not showing any order in the Domino's application.

Called Domino's store and they are saying that they didn't receive any order. Also bank is saying that amount is paid to the name of Domino's.

So where is my money? I want my money back. Please resolve this issue ASAP....

Hi,
I purchased a Regular Cheese burst Farmhouse Pizza from Dominos Shibpur outlet on 20/01/2024. The invoice number is 64129/23/25301 and the Order no was 51. The payment for the pizza was done through UPI for an amount of Rs 358.70 inclusive of taxes and I was also charged Rs 7.62/- for a paper bag for a take away product.
I informed the server that the amount for paper bag should not be deducted as the order was take away...

I had ordered a pizza on 31/12/2023 and paid the amount of 471.45/- through my debit card. The amount got deducted from my account twice but for some reason, it was reflecting only once in dominos offline store. Staff told me that it will refund in 2-3 days but not being so into my account. 20 days have passed and i have not yet received my refund.

Transaction id: A9A9155AD8843FEF refund amount:472
Dominos Pizza Building...

I've ordered domino's pizza amount of Rs.521 on 14th December 2023 through domino's app.
Payment request was sent to Googlepay app .
Money was debited and transcation was successful.
But order was not placed. Only one order which I placed around 2:30 is showing and the other which I placed around 7 or 8 is missing.
It’s been 10 days yet no sign of refund. Called the dominos customer care and they said me to...