I placed an order worth ₹1500 from Domino’s (Dwarka, Delhi) — Order No. 144 — and received terrible quality food, especially the so-called bumper pizza, which was cold, badly made, and far from what was promised.
The worst part? When I called Domino’s customer care, the representative was shockingly rude. I politely asked him to wait while I checked my app for the order number, but he kept interrupting me and spoke in a harsh tone. When I questioned why he was being rude, he offered no apology or explanation. Is this the customer experience Domino’s is proud of?
To make matters worse, your team is now claiming that a link was sent and that you have tried reaching me multiple times. Let me make it very clear: no one from your team has contacted me again, and no link has been received. This is blatant dishonesty, and I will not tolerate false narratives being pushed to cover up poor service.
I am writing this mail with immense disappointment regarding my recent order from Domino's, and I expect immediate attention and resolution to this issue.
We had placed an order for two pizzas, adding extra toppings and cheese, which we paid for separately. However, what we received was not just unacceptable — it was downright careless. None of the additional toppings or extra cheese that we explicitly selected and paid for were present on either of the pizzas.in fact, even the basic level of toppings and seasoning seemed grossly inadequate. It looked as if the pizzas were put together in a rush with no concern for quality, accuracy, or customer satisfaction.
This is not just a minor inconvenience — this is a breach of trust and a poor reflection of your service standards. As a loyal Domino’s customer, I expect a certain level of consistency and respect for customer requests, especially when it involves additional payment. But this experience has left us extremely dissatisfied and questioning whether Domino’s still values its customers at all.
We did not receive what we paid for, and such negligence is unacceptable.
We demand the following:
1. An immediate investigation into this order and a formal apology.
2. A refund or replacement for the missing toppings and cheese.
3. Assurance that such incidents will be taken seriously and not repeated in the future.
I also request that a customer complaint ticket be raised officially and shared with me. If needed, I can provide photographs of the pizzas received.
We sincerely hope you will take this issue seriously and respond at the earliest. Otherwise, we will have no choice but to escalate this through consumer forums and social media.
Looking forward to your swift response.
Domino's Pizza customer support has been notified about the posted complaint.
