Domino's Pizza Customer Care
Domino's Pizza India
Customer satisfaction rating: 2%
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4179
COMPLAINTS

Domino's Pizza Customer Care

Domino's Pizza India

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Address
No.38, Ground Floor, Bull Temple Road, Basaveshwara Temple Road, Basavanagudi
Bangalore
Bangalore District
Karnataka
India - 560004
Landmarks:Opp. to Shekar Hospital

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
30
down
8

Fax:
Fax:
+91 12 0439 6946  
+91 33 257 7593  

Additional info

Regional Domino’s Pizza Contact Numbers

Delhi

+91 11 68886888

Faridabad

+91 129 6888 6888

Mumbai

+91 22 6888 6888

Jaipur

+91 141 6888 6888

+91 120 6888 6888

Hyderabad

+91 8415 6888 6888

Chandigarh

+91 172 6888 6888

Agra

+91 562 6888 6888



Ghaziabad Office

AF 1-3, AF 46, 47, Aditya City Center Mall, Plot No. C/GH – 3, Vaibhav Khand, Indirapuram, Ghaziabad – 201014, Uttar Pradesh



Kolkata Office

P -10 A, 114B, Prince Anwar Shah Road, Beside South City Mall, Kolkata - 700068.



Mumbai Office

Office No. 101 & 102, Ground Floor, Timmy Arcade, Makwana Road, Marol Naka, Andheri (E), Mumbai – 400059



Bengaluru Office

1573,1st Floor, Sector 1 (AGARA), HSR Layout, Bengaluru, Karnataka - 560102



View More Information...

Customer satisfaction rating
2%
Complaints
4179
Pending
0
Resolved
101
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

Domino's Pizza related photos (1001)

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Domino's Pizza Complaints & Reviews

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Domino's Pizza — didn't receive pizza

 Karabhijeet on Jul 15, 2018
After crossing the 30 mins duration the delivery person did not deliver the pizza as we told him that it was free...
He went away telling that he will return but we are waiting since for him .
He went and cancelled the order on his own.
Please solve this issue as soon as possible. I am one of your loyal customers since the last 10 years and received a good feed....
Complaint comments  Read comments Complaint category Food

Domino's Pizza — poor delivery

 Aditya1001 on Jul 15, 2018
I ordered 8 pizzas from dominos last night at around 12.00 a.m. from the dominos app. My number is . The order did not get delivered by 2.00 a.m. and that is 2 hours late. Later it showed and delivered whereby i never received anything. All on top of that when i called cutomer care on the first instance they were themselves unable to reach the restaurant and said that showing delivered was a technical glitch and the pizza will be there in 10 to 15 minutes. Then when i called again the person kept promising again and nothing came and even after that when i asked to contact the manager which he denied...
Complaint comments  Read comments Complaint category Fast Food Restaurants

Domino's Pizza — refund not initiated

 Arpit Bajpai on Jul 14, 2018
I paid through amazon pay for a dominos order dated on 02/07/2018 but the order got failed and company isn't accepting that they have got any payment but amazon has given me all the details of the payment. Customer service executives are saying it now after 12 days has been passed untill then they were just delaying the process.
Dominos Pizza id given by amazon is[protected]....
Complaint comments  Read comments Complaint category Food

Domino's Pizza — inappropriate behaviour from dominos pdr mall varanasi

 omkar.tff on Jul 13, 2018
Team jublfood, (domino's)

inappropriate behaviour from dominos outlet

give me a good answer / reason on recent incedent to my order dated 10th july 2018.


Delivery boy trying to reach at my residence from last 1 hour 15 mins, first of all his phone was not in coverage area, repeatedly he tried calling me but failed, some how after 1 hour 15 mins he delivered

rude behaviour of the person at counter who takes order or punch order for delivery started arguing on phone call
"delivery boy not able to find the address, please...
Complaint comments  Read comments Complaint category Fast Food Restaurants

Domino's Pizza — bad response

 raichal on Jul 12, 2018
Dominos claim to deliver pizza in 30mins or if not then get it free...I ordered pizza at 8: 56 pm...on 11th July...after 90 mins did not received my pizza...I called them 4 times...so 5th time they received my call telling me that they were confused about my address so they dint even took effort to call me and confirm my address...again I waited for 30 mins I dint got my order...again I called them this time I called twice and they received my third call...again saying delivery boy could not get my address and could not contact me...is this a joke they are fooling customers... I asked them to cancel...
Complaint comments  Read comments Complaint category Food

Domino's Pizza — in product there is one pieces of hard plastic

 gunjiks1 on Jul 11, 2018
I bought a order from dominos outlet in udaipur RAJASTHAN in shakti nagar outlet .there was a plastic pieces inside the base .I don't how it could happened .It would have hurt my mouth also .It may be I could be shallow .
It might be hurt .It would be not good for my health.Be careful to make it your base .I will not visit your outlet next time . Thanks...
Complaint comments  Read comments [2]Complaint category Food

Domino's Pizza — late delivery and false promises

 Jagdish Bhakuni on Jul 11, 2018
Today I have made order from sector 15 Chandigarh store .after order and payment manager told me order not diliverd in your address. When I go to the manager given location .. delivery boy reached there 10 mint late .when I told him Domino's after 30 mint granted delivery otherwise free offer he told talk manager . He sent to refund and his manager Mr.Arun told next order I will give discount first call me ...totally fake dominos ...very bad experience please don't trust on Domino's......
Complaint comments  Read comments Complaint category Food

Domino's Pizza — panchpakhadi outlet thane

 Abhishek Kalgude on Jul 10, 2018
I have ordered pizza from Panchpakhadi, Thane outlet. They always give the reason for delay. They are giving excuses for delivering late this is second time I am facing this issue. They called me (15 mins after order) and said sir you will get your order in 45 to 50 mins. Please change your commitments that 30 mins pizza. If you can't full fill it then change it....
Complaint comments  Read comments Complaint category Fast Food Restaurants

Domino's Pizza — didn't get the item, instead refunded the amount

 radhika.n1512@gmail.com on Jul 9, 2018
I placed an order n they made me to wait for 25 mins, n when i went to enquire they were searching for item in the system n losing patience i asked them to refund the amount, of course they gave back. No proper response from them for my order, too negligence staff they are.. finally they wasted my time. This has happened on 9/7/18 at 3:30pm
AREKERE GATE, BANERGHATTA MAIN ROAD...
Complaint comments  Read comments [1]Complaint category Fast Food Restaurants

Domino's Pizza — regarding non working of air conditioning

 Md Tabish Ghazali on Jul 9, 2018
Dear,
Domino's we have always considered you as greater organisation with the customer friendly behaviour lean towards the customer satisfaction but however my recent in your muzaffarpur (Bihar) outlet which is my hometown was really embarrassing as I visited there with some of my friends . but the a.c is not working in your sitting area. And the worst part was we haven't be informed regarding this at the time of order. We have to eat pizza at temperatures of 40 degree in your glass closed outlet.
Kindly pay attention to this and please contact your concern person regarding this...
Complaint comments  Read comments [1]Complaint category Clubs, Bars, Restaurants

Domino's Pizza — nt providing bill

 priyanka jethuri on Jul 8, 2018
I visited dominos at Khandeshwar they gave me d order bt didn't gave me bill of my order n nor took any details for order.n even d pizza was nt fresh pan n they took 105 rs for d order of golden cord so kindly check the branch as they are kind of doing some money frauds by nt providing bills for a single pizza order this can make huge money to the employees working there as they are nt making bills n taking proper change for d order.. so kindly takecare of such frauds n resolve the complain...
Complaint comments  Read comments Complaint category Food

Domino's Pizza — mobile app

 Madhav Aadi on Jul 7, 2018
I ordered a pizza using app I customized the topping when the pizza came the topping was not changed I called dominoes and they started fighting order no 115 . I need my money back I had to eat pizza with capsicum which I hate . I can't expect this from dominoes. I always order from dominoes but not I am going to never order dominoes and I will now try mausam munch or pizza hut...
Complaint comments  Read comments Complaint category Food

Domino's Pizza — delay to deliver

 Makkufull on Jul 5, 2018
I have placed the pizza order at 12:32 AM on 06/15/2018 and I have received the order on 01:48 AM on same day. So you guys took 1 hr and 16 minutes to deliver the order. Now my concern is when I have ordered the food, I had received a text message saying that, it will be delivered within 45 minutes. If you can't fulfill the commitments which you do with your customers you shouldn't promise/commit to your customers at all. However, I have updated your worst service in social media like FB, Twitter etc and also updating this to your CEO and higher management team....
Complaint comments  Read comments [1]Complaint category Food

Domino's Pizza — late and unsatisfactory delivery of pizza

 Heypri on Jul 5, 2018
I ordered pizza from Domino's. First the delivery boy (iqbal) came late and delivery did not contain chilly flasks which are very essential for pizza. So I returned my order and ask for new order. The new order was delivered to me after overall 1 hour and 30 min.And according to Domino's policy there will be full cashback if your delivery is late and in my case the delivery is full 1 hour late. When i asked for compensation from customer care he refused to give full money cashback and at last agreed to return only 300/- rupees (which are not even returned yet). It was like someone stabbed me. basically...
Complaint comments  Read comments Complaint category Restaurants & Bars

Domino's Pizza — late delivery and bad dominos staff service/behavior order no 574

 Mohd.hasan72@gmail.com on Jul 5, 2018
Very bad service from dominos, still i've not got reply against my last order 574 placed mob no [protected]

Submitted feedback request but not got response.

After submitting feedback a lady call me when i was on the way riding bike and then she told me she will call back after some time but i'm still waiting call 2-3 days over to get response....
Complaint comments  Read comments Complaint category Fast Food Restaurants

Domino's Pizza — cleaning and order time 20-30 minute

 mahalpuria honey on Jul 4, 2018
Dear sir / madam
Today a 04/07/2018 not a holiday not a festival season ur manager ask me ur order time is 25-30 minte i m standing here last 20mint 20:45 - 21:25 but ur service not good is this my first experience in dominoz i m very old customer but first time i feel so bad table is so dirty no one clean this plz check ur cctv camera which time i come so plz i m sharing a screenshot
Rama mandi
Jalandhar
Thanx...
Complaint comments  Read comments [3]Complaint category Mobile Service Providers

Domino's Pizza — complaint - order number 1027155314 (3rd june 2018) & order number 1205596253) (25th june 2018)

 sachin manan on Jul 4, 2018
Dear dominos team,

Over the last 7 days i have ordered pizza from your rohini/pitam pura outlet twice at my office address. The details are given below

Order number [protected] (3rd june 2018) : order was late; delivery boy promised that he will call us back once he reaches the store. Nothing materialized. We are still waiting for call back

Order number [protected]) (25th june 2018) : order was late and i was promised the refund will be processed within 7 working days. I got a call from restaurant manager also, she promised the same but nothing has happened...
Complaint comments  Read comments [2]Complaint category Food

Domino's Pizza — rude behavior. poor quality

 Nisarga S on Jul 3, 2018
Poor quality timings and quality food. Arrogant and disrespecting a regular customer everytime. Making fun for ordering for less cost. Disgraceful. Calling me sir even though the voice is very clear and i'm a lady. When i ask to explain about 30 minutes or free. It's domino's rules and just don't explain it. Not valuing customers money. They are less than a mile away, even after showing its dispatched they arrive like 28 minutes or one minute less to 30 okay agree one or two times. Every single time they have done it and they are very proud about it today 2/7/2018 i ordered at 9.03pm and called...
Complaint comments  Read comments Complaint category Food

Domino's Pizza — delivery boy

 Yohan Jonathan on Jun 29, 2018
I am not satisfied with your service. Delivery boy was so rude, he dont know how to talk with the customers specially with the girls. He stood with the guard and they both said something bad for my friend. It was my first online order and just becouse of your delivery gyu i am really disappointed. Your pizza was good as usual. I like your all pizzas. Your pizza quality is batter then pizza hut. But your delivery gyu ruined my mood....
Complaint comments  Read comments Complaint category Food

Domino's Pizza — money has been debited but order didn't placed

 Gunda mahesh on Jun 29, 2018
I have order domino's on 11 may 2018 through paytm the money has been debited 417.00 but order didn't placed. I have called to paytm and domino's customer care there are telling it's not our mistake. Once you can check it through bank. But in icici application the amount has been debited. The transcation id:
Iin/i-debit/paytm/[protected]. I have attached a image of transaction id. Please check the image. I think this message is help full to solve the problem. If it is possible i want my money refund....
Complaint comments  Read comments [1]Complaint category Food

Recently Discussed

4 days ago
Domino's Pizza
in product there is one pieces of hard plastic
5 days ago
Domino's Pizza
didn't get the item, instead refunded the amount
5 days ago
Domino's Pizza
regarding non working of air conditioning
10 days ago
Domino's Pizza
complaint - order number 1027155314 (3rd june 2018) & order number 1205596253) (25th june 2018)
10 days ago
Domino's Pizza
cleaning and order time 20-30 minute

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