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Domino's Pizza Complaints & Reviews

www.dominos.co.in

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Updated: Aug 7, 2026

Complaints 6603

Resolved

727

Unresolved

5876

So far, so good. Domino's Pizza is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Domino's Pizza will keep up the work and continue to help more customers with their concerns even better 🤝

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Domino's Pizza reviews & complaints(6603)

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Address: Ghitorni, New Delhi 110030

I ordered 1000 rupees worth of food from Dominos, branch Ghitorni, Delhi
They have send product using stale paneer, smelling like rotten for 2 or 3 days.
I ordered Pizza, Paneer makhani garlic bread and veg zingy parcel, all three product came with smell like hell.
No accountability, No care towards customer health
FSSAI should raid there branch in every outlet.
They have become so arrogant that they play...

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Website: www.dominos.co.in

I faced an issue while placing an order through the Domino's app. I attempted to place the same order twice using bhim upi app using my hdfc upi rupay credit card, and on both occasions ₹414.28 was successfully deducted from my card. However, neither order was placed, and no order appears in my Order History.
As there is no order history or order ID, I did not receive any confirmation or the food. I have already contacted Domino's...

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Address: ALIGARH

Dear Sir/Madam, I'm writing to lodge a complaint regarding the non-delivery of my Domino's order placed on 21st July 2026 at 2:48 AM from the Aligarh outlet. The order number is112 for Chicken Max, amounting to299 rupees. I paid successfully via UPI using Paytm and I have the receipt as proof. However, despite the application showing the order as delivered, I never received it. No delivery partner handed over the order, and I did not consume...

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SIDDHARTH KESARWANI, a resident of Prayagraj, Uttar Pradesh, wish to file a complaint against Domino’s Pizza for deficiency in service and negligence.

On [[protected]], I placed an order through the Domino’s mobile application from my residence in Prayagraj. However, due to a technical glitch in the application, my delivery address was incorrectly changed to Haridwar without my knowledge or consent.

Despite...

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Address: dominoes, Regency antilla shahad, ullhasnagar, thane, maharashtra

I am writing to report a series of deceptive and fraudulent practices by the Domino’s Pizza outlet in Ambernath, Thane. This involves not only the failure to deliver an order but also the active manipulation of the delivery system and subsequent harassment.

Chronology of Events:

Repeated Cancellations: My first order was cancelled without reason. My second order was cancelled after a delivery person insisted...

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Address: Please refund as quick as possible

I placed an order for a 6 in 1 pizza and made the full payment successfully via your app ( Transaction ID: [T2601252018521401149263; Amount: [865.2 Rs]). However, the order is not appearing in my order history on the app, and I'm unable to submit feedback either.

This seems like a technical glitch on your end, as the payment has been deducted from my account but no order confirmation or tracking is visible. I kindly request...

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Address: Address of concerned branch: Sarafa, ground floor, plot no. 83,84,85. Actual address from where the address was delivered: Banganga branch

Respected Sir/ Madam

I am compelled to write this complaint because my experience with Domino’s Sarafa branch Indore has been nothing short of outrageous, negligent, and fraudulent. My order placed on 21 November 2025 at 10:02 PM totaling ₹1353, Swiggy Order ID #[protected], has caused extreme distress and inconvenience to me and my family.
Every step of this process reflects utter incompetence, dishonesty and...

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Complaint, placing on record acts of systemic fraud, deliberate deception, food misbranding, unfair trade practices, and consumer exploitation perpetrated by Domino’s Pizza India at a public event venue.

Event & Transaction Details

Event: EDM Music Festival “CIRCUS”
Date: 26 December 2025
Venue: The Dome, Mumbai
Product Purchased: “Double Cheese Pizza” from Domino’s stall
The pizza...

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Address: Connaught place , New delhi

Hello Team,
I made a payment via Paytm for Domino’s outlet 416. The payment was successful and amount got debited, however no order was created and nothing is visible in the order history.
Paytm has confirmed the transaction as successful and asked me to contact the merchant.
Kindly check your payment logs and initiate the refund.
Details:
Date: 27/12/2025
Amount: 416
UTR / Transaction ID:...

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Address: Domino's Pizza | Krishnarajapuram, Bengaluru

On the number [protected], Domino’s provided a credit of ₹100 for late delivery and poor food quality. However, on 22ndDec, without my knowledge or any prior intimation, the amount expired.

If there was an expiry date, you should have sent at least one reminder. Expiring wallet balance without notification is unacceptable.

Due to this, I raised the issue on Twitter and the App Store, but received no response.br...

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Dear Domino’s Customer Care Team,

I am writing to formally raise a complaint regarding my recent pizza order from Domino’s.

I was extremely disappointed to find a hair piece inside the pizza I ordered. This is a serious issue related to food safety and hygiene, and it made the food completely inedible. I have clear video evidence of the hair piece found in the pizza, which I can provide if required.
br...

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Address: 2737 Autumn Bluff Way, Lawrenceville GA. 30044

I placed a order online. The pizza I received did not smell like any of the numerous pizza I’ve had from Dominos. The pizza has bacon. I ordered a pizza that did not have bacon as a ingredient. I called the store within 15 minutes of delivery. The website offered a 2 topping medium but I paid 40.00 for order and delivery. A 2 topping medium would be unacceptable. I’m very disappointed with this entire process. This is the first time I...

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Address: Dominos pizza store - Bonkode koparkhairane Navi Mumbai 400709 , india, Mumbai City, Maharashtra

Hi Team,

I am extremely disappointed and frustrated with the quality of food delivered from your Bonkode, Koparkhairane Domino’s outlet.
And honestly, this is not the first time I am facing such issues from this particular store.

For my recent order (Order No. 164) on date 5th December 2025 :

The Loaded Taco delivered was nothing but a dry chapati with almost no stuffing.

The...

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Address: SCF No 49-50, Upper Ground Floor, Haibowal Khurd, Rishi Nagar, Ludhiana, Punjab 141001

I am writing to formally raise a complaint regarding Order No. 149, placed on 26oct2025from your outlet located at SCF No. 49-50, Upper Ground Floor, Haibowal Khurd, Rishi Nagar, Ludhiana, Punjab 141001.

The delivery was delayed by over an hour, which caused considerable inconvenience. More concerning was the conduct and delivery method of your staff member, Mr. Dutta Dutta. Upon arrival, he delivered the pizza without a proper...

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I placed an order on 20 June 2025 worth ₹330 from Domino’s (Order ID: 137). Due to a technical glitch from Domino’s end, I was forced to pay ₹52 extra, which was not part of my order.

Despite raising more than 10 tickets, sending multiple emails, tweeting over 5 times, and commenting over 10 times on their official Twitter handle, I have received only AI-generated replies and no genuine customer service resolution....

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Address: SHARDA CENTER, Basement, Ground, First Padale Palace, Karve Rd, Bhalekar Chawl, Erandwane, Pune, Maharashtra 411004

Website: dominos.co.in

I placed an order with Domino’s which was delivered 45 minutes late, clearly violating their widely advertised 30-minute delivery guarantee, which promises a refund or free pizza in case of late delivery. Despite this, no refund has been issued even after three full days and multiple complaints.

What is even more frustrating is that despite sharing a valid and reachable phone number, Domino’s falsely claims that the number...

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Address: Dominos, Road No. 17, P.S- Azadnagar, P.O- Mango, City- Jamshedpur, District- East Singhbhum, State- Jharkhand, India, - 832110

Website: dominos

Today on[protected] couple of hour ago, I ordered COD and received at 06:34 Pm (Delayed by 4 minutes), therefore Posted “delayed delivery” on site for the future on time delivery.
Suddenly The 2 Courier Boy with wrong/bad intention just to harass and talk with me unnecessarily call from his Mobile bearing No.[protected] in my Domino's Registered mobile number and said rudely “why I posted delayed delivery status”, because I...

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Dear Team,

I hope this message finds you well.

I am writing to bring to your attention a significant issue with my recent pizza order (Order No. 44) placed through your application on June 7, 2025. When I received my order, I was extremely disappointed to find that the pizza was poorly assembled, with all the toppings completely fallen off, and the taste was bland at best.

That same day, I visited...

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I tried to order pizzas of rs.217 from the Domino app on 18th May 817;54 PM. I used the Paytm app for the transaction and money was debited from my account. But at that time order didn't go through. On the app, it said, "Something went wrong" and no order was registered. After that I redirected to do payment page again and I enter my password, so amount debited twice for single order.
also i tried to connect to customer...

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Address: Survey No - 45, Shinde Vasti, Zolo Greentree Sairang gate, 1/2, Marunji Rd, opp. Balaji hospital, Marunji, Maharashtra 411057

Website: pizzaonline.dominos.co.in

Order was selected in dominos application and proceeded to pay and Payment successful via onine payment methods shown in Dominos application, however when returned back to dominos application showed "sorry, could'nt place order" and no order failed or order made in order history in the dominos application.

Need refund of amount Rupees 207...

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