[Resolved]  Domino's Pizza — Against online booked order and did not receive any confirmation from supplier

Address:Ahmedabad, Gujarat

Below is the email which I have sent to the Dominos customer care.

Hello Sir,

I have placed an order at your site "www.dominos.co.in/OrderOnline", where I have made online payment and received a confirmation message on my cell # [protected] that payment of Rs 385.25 had been debited to my HDFC (VISA) credit card.

On the other hand when the system was proceeding on my computer suddenly a message popped up that the system could not complete the transaction.

I had conversation with the PALDI outlet manager and he suggested to place a complaint in this regard.

So please check into the matter and let me know if you need any other information.

Hemal Baraiya
Cell: [protected] & [protected]
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Aug 13, 2020
Complaint marked as Resolved 
Complaint comments 

Comments

Dear Customer,

Thanks for bringing this to our notice. We regret the inconvenience caused to you. Can you please let us know your complete order details including

Dominos Store Name-
Date of Incidence-
Order No-(If possible)
Bill No- (If possible)

This will help us process your complaint ASAP.
I oredered for a pizza under the login id: [protected] and the bill amount was 744.94. I was re directed to my bank website for net payment and i made the payment. The amount was deducted from my account but the dominos site replied payment unsuccesful. hence my order has not been placed and the amount has been deducted from my account. I am attaching the screen shot of the bank transaction. Please refund my amount asap so that we can maintain a good relationship in the future too.
I had placed at order today at Venus atlantis, Prahaladnagar, Ahmedabad outlet and didnt got the delivery even after 45 mins. I called up the outlet to find out and the manager Mr. Nirav Patel said that they cannot deliver within 30 mins and we will have to wait for another 15 to 20 mins. I wonder why there is a tag line that dominos delivers within 30 mins if they cannot fulfill it. Even while placing the order he person who took the order was not clear about the rates. He kept us on hold very often. I request to please take into consideration and work to improve the service of the outlet.

Pizza Delivered After 30 Minutes

I have ordered pizza online . Pizza is delivered after 50 mint. I want to get back pizza amount. Order No-57 Ayush SHarma [protected]

Worst experience this time

No cheese in cheese burst pizza so y paying for that. Hopeless experience with domino's this time. Unexpected Please take care of this problem so that the problem i have faced i not being faced by anyone else.

NO REFUND and CANCELLATION MAIL

I ordered pizza yesterday and had to cancel the order . 48 hours passed and I didn't get any mail from you. Kindly do respond . It almost like dominos doesn't want to give the refund.

Amount Debited but order not placed

Hi, Even after placing order online my order was not delivered & amount was deducted from my account. This happened second time consecutively.

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