[Resolved] Dominos Pizza, Ajay Nagar Kolkata — Non delivery of pizza in 2 hours | |||
I ordered for a pizza at 8 50 pm from Dominos in Ajay Nagar kolkata Order No 216.A lady picked up the phone,took down the order and told me that the service guarantee of 20 minutes would not be applicable.I told her that 1 hour would be fine which means the pizza could be delivered at 9 50 pm.I started calling up the outlet from 9 50.No one picked up the call till 10.40 after which one Mr Ramesh answered the phone and introduced himself as the manager.He told that the pizza has been despatched but they cannot trace the person.On sustained questioning he admitted that they had messed up and offered to deliver the pizza within 20 minutes past 11 pm. My son who was expecting it summed it up in one word telling Papa we will never order a pizza from Dominos.Cant understand what delivery mechanisms and system checks they have where they dont know that a pizza is not delivered even after 2 hours of placing the order. Its ony when the customer calls up do they realise that they have not sent the order.Amazing service to match the tagline 20 minutes nahin to free Prakash Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 2 Comments | |||
Comments
Pizza That Never Came:
Name Sanjay Bhattacharyya
Phone No. [protected], [protected]
Dominos Store Name: Opposite Pantaloon, Kankurgachi, Kolkata
Date of Incidence: 28/08/2011
Order No. : There is no order no. as I plced the order for One Large Golden delight Piza with several assortments over telephone at 4.30PM and asked to deliver it positively at 8.30 PM. Someone promptly told me to keep ready Rs. 857.00 handy and cross checked my address with the provided land no. as well as another no. so as to assure that I am not a hoax. Anyway whem the pizza failed to reach at 9.00PM I rang up and the person receiving the call after keeping me waiting for few minutes told me that my pizza is on the way. Sadly it never reached me though my house is hardly 10 minutes drive from the outlet. When I tried to call again someone just hung the phone in the face as if we are some pestilence of the past. At around 10.20 pm somebody turned up at the gate to deliver the elusive pizza which I promptly refused as we had to order separately for non compliance of Dominos. Sch irresponsible lacadaisical attitude and sheer lack of professionalism must stop. Kolkata is not used to this. It is of great regret that Dominos is famous. Any B category DABBA supplier would act in a better manner and at least would give a call stating the reason of delay. Dominos should leave Kolkata at once.
Name Sanjay Bhattacharyya
Phone No. [protected], [protected]
Dominos Store Name: Opposite Pantaloon, Kankurgachi, Kolkata
Date of Incidence: 28/08/2011
Order No. : There is no order no. as I plced the order for One Large Golden delight Piza with several assortments over telephone at 4.30PM and asked to deliver it positively at 8.30 PM. Someone promptly told me to keep ready Rs. 857.00 handy and cross checked my address with the provided land no. as well as another no. so as to assure that I am not a hoax. Anyway whem the pizza failed to reach at 9.00PM I rang up and the person receiving the call after keeping me waiting for few minutes told me that my pizza is on the way. Sadly it never reached me though my house is hardly 10 minutes drive from the outlet. When I tried to call again someone just hung the phone in the face as if we are some pestilence of the past. At around 10.20 pm somebody turned up at the gate to deliver the elusive pizza which I promptly refused as we had to order separately for non compliance of Dominos. Sch irresponsible lacadaisical attitude and sheer lack of professionalism must stop. Kolkata is not used to this. It is of great regret that Dominos is famous. Any B category DABBA supplier would act in a better manner and at least would give a call stating the reason of delay. Dominos should leave Kolkata at once.
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Thanks for bringing this to our notice. We regret the inconvenience caused to you. Can you please let us know your complete order details including
Customer Name-
Phone No-
Dominos Store Name-
Date of Incidence-
Order No-(If possible)
Bill No- (If possible)
This will help us process your complaint ASAP.