Domino's Pizza — Amount deducted from account but order not placed

Address:Bangalore, Karnataka

I placed an order online on 9th feb 2013 for dominos pizza. The amount got deducted but the order wasn't placed.
The transaction description in the account is given as : ePAY/To:BILLDESK PAYMENT/13624780/Dominos pizza
Transaction ID : S36147244
Amount: 291.98

How can i get a refund
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Did you get your money back?
I have also registered the same complaint.
I had done an online order on 1st April, 2015. The payment was successful but the order didn't go through kitchen.
In account summary of my Bank it's showing following :
Narration - POS [protected] PAYU-www.dominos POS DEBIT
Cheque/Reference No. :[protected]
Amount : 463

I dint get any message regarding the Order no. and order details from Dominos. The order wasn't delivered and hadn't been placed at all.
Please let me know by when I'll get the refund.

Thanks
Rajni

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