[Resolved] Domino's Pizza — non delivery of pizza order and rude behaviour

ivysingh

from Jalandhar, Punjab

Address:

Chandigarh, Chandigarh

I ordered a pizza( large pizza ) on 1-aug 2010 , at 4.20 pm at your sector -34, Chandigarh outlet . However, after waiting for more than 40 minutes, i called back around 5 p.m. to know the status of my order, then the reception manager replied that the order got cancelled due negligence. I had guests over my place and we were waiting for the pizza. Due to non delivery of Pizza, we had to order something later on.
Inspite of my reminder, the reception manager acted rudely on the phone and wasnt ready to accept his fault for non delivery of the pizza.

I request you to please look into this matter and ensure that in future we do not face non delivery and rude behaviour from your staff.

Ivneet Singh

[protected]
#16, sec 33, Chandigarh

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Aug 13, 2020

Complaint marked as Resolved

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Comments

Pranay Gupta

from Chandigarh, Chandigarh

DOMINOS — Refusal to admit late delivery and violation the advertised scheme

The Dominos delivery guy as well as the manager on the phone refused to accept that my order was late and hence violated their offer i.e. " if an order is delivered after 30 min. it will be given free). The date is the 17th of November in Chandigarh. The complaint is against Dominos, Sector 34, Chandigarh. On their dismissal of my appeal i refused to accept my order and returned it. This is the second time this has happened to me and i feel cheated by the company. If they do not fulfill the terms of the above stated offer, harsh action should be taken