[Resolved]  Domino's Pizza — Cheating with Customer, Staff without sense of how to talk.

Address:

East Delhi, Delhi

I order a two pizza to Dominos online on 14th July 2011.First they accepted the order and given a confirmation call on my Mobile no. after their site refused to precede the order saying Exceed the limit of tries and Dominos I.P etxn will call me. After 2 - 3 mins I got a call from them and I placed my order. The order taker was SAUD 1 My bill no. 190 and confirmed the Time of order and amount of order.

I received my order within time but Pizza's was cold, and then after delivery boy confirmed again about my discounted item in bill, after being confirmed he given me the order and left my place after taking the amount as per bill.

After 15 - 20 mins. I got again a call from Dominos regarding that I have them Rs. 78 more. When I asked for what? they said it is for the Garlic Bread with Cheese dip which I ordered, whereas it was actually free through a online Coupon (which I have already informed SAUD while taking the order), on this they started giving different excuses and they started arguing with me and SAUD given me a threatening that in future they will not serve me any order from there.


Is this you call Way of Talking, Way of Customer Service, you call it World's No. 1 company in Pizza's.





I REALLY DOUBT & IT'S REALLY STRANGE. NOT EXPECTED FROM DOMINOS.


Gaurav