[Resolved]  Domino's Pizza India — No refund of money after cancellation of order

Address:

Andhra Pradesh

I had ordered to Domino's Pizza through the company's online portal on 28th November 2010 (Sunday). The order was worth INR 441 and i payed through my credit card online. My order was confirmed and i received message that the items will be delivered by the Himayatnagar outlet of Domino's Pizza. After the order, i received a confirmation call from the outlet and i was told that the items would be delivered soon. About after half an hour, the outlet called again asking for instruction on delivery address. When i explained the address, they said they cannot deliver in my address. I said that i didnt know about that as the outlet was selected by the portal, not by me...after i registered my delivery address on the site. As they said they cannot deliver, i asked them to cancel the order and refund the money to my account. The representative said they'd do that. But the money has never been refunded. I wrote a complaint to the customer care division of Domino's Pizza (Reference id: 19127). Even though they promised to get back in 48 hours they never did and even after repteated reminders, they never bothered to reply or contact me. As on 25th December, the amount as still not been returned to my account.