[Resolved]  Dominos Pizza / Online Order — Took the payment And did not generate or deliver the order.

Address:

Mumbai Suburban, Maharashtra

Name: Kaushal Shah.
Email: [protected]@gmail.com
Store: Online Order
Company Dominoes Pizza

Regarding Complain number 38434 dated June 30th 2012 made with Dominoes om their Talk to Us page, I haven't received any response from their side.

I had ordered a pizza online with coupon code wbzbogo after creating an account online and entering all the required details.
the bill was of rs 286.88 only.As usual I was charge in advanced. After paying the bill through Netbanking facility, I was redirected to their webpage showing the process of my order.It was processing my order for nearly 20 minutes and after that it gave me an error message regarding "Unable to place your order to Kitchen.Please click SUBMIT to Push the order to kitchen ".
It's a fault from their end as the order number wasn't even generated even after the full payment in advance.

I followed the instructions and yet order didn't get processed.I did not reload or refresh the page while processing.
I was promised a complete refund of my money within 7 days.
Its been 7 days and i haven't been called neither by their customer care nor by the respective store.
I want my complete money with the service tax I paid. (total of rs 286.88) because I think they might deduct the amount of rs 31.88 as service tax.
Dominoes Pizza has charged me in advance and not provided me with the requested service.Hence they are not liable to deduct any service tax.
I have complete record of the ordering process putting Dominoes pizza at fault and I even have the recorded conversation with the store.