[Resolved]  Domino's Pizza — False commitment

Address:

Pune, Maharashtra

On 24th Nov I called Dominos outlet and order pizza to be delivered. Dominos outlet is just opposite to my house and can't take more than 2 minutes. They recognised me from my mobile number within their records, took 5 minutes to take and confirm my order and said it will be delivered soon. I waited for 50 minutes and asked for status. They replied its on the way already. I just asked since it is above 30 minutes since I placed the order, will it be free as per your scheme? The guy started discussing with someone which I wasn't able to hear ini the background. After 2-3 minuted he then handed over the phone to another guy who again asked for my details. He then said I haven't placed any order at all. This was shocking! He then started alleging that I am lying and trying to get a free pizza. This was very insulting. I argued with him for quite a few while. He then says do whatever you want to do but they will now not send any pizza to me unless I paid for it.
This incident has given me such a bad impression that I think I will never order from Dominos. I have come to know that this is their norm and has happenend with many others as well. We pay heavy prices to brands like Dominos not just for their food but for the service they promise. But they are just befooling public in the name of false promises. Please take appropriate actions on such centres.