[Resolved]  Domino's Pizzas (Jubilant Foodworks Limited) — Repeated delayed delivery & arrogance

Address:

Coimbatore, Tamil Nadu

i try and avoid ordering for a pizza from domino's due to my past experience. However, yesterday due to the continous drizzle and the fact that my wife was unwell, i placed order with them on 3/12/2010 at 545pm for a medium size margherita pizza, one mexican nv wrap and one white pasta (nv). I was assured delivery in 30-45 minutes; the extra time was due to the drizzle.

Due to my past experience, i have the the exact directions to reach home and to my wife's expectations the delivery came only at 730pm. Four calls from 640pm fell on deaf ears and the holding time on each call was for more than 3 minutes before i got the standard answer; will call you back. No apologies for the delay or whatsoever. Finally somebody said the fresh pizza will be baked and sent to you in 20 min at 7pm and will be on the house. I got a call at 720 from the delivery boy Sammer and i asked him to wait for 2 min. wherever he was as it just opposite my house and i would meet him. He just was not there and his mobile switched off. Then call Dominos and they give an alternate number after 3 minutes of wait on the phone and finally after 10 minutes come back saying he was waiting in the main road.

Height of arrogance and when i offered to pay he cooly took the money and infact did not have the change and asked me for some cash and returned a fifty rupee note to me.

Dominos will have to be taught to be polite to guests and i think the company needs to have a guest relationship officer in each store where arrogance rules. They are not cheap; they charge a premium and if service is like this, its because there is no competition in the market. Copies of the bill along with delivery boy's signature available. His mobile no. is[protected].

Manikandan[protected]