[Resolved] Dr. Agarwal Eye Hospital — BAD SERVICE | |||
THE COMPLAINT IS REGARDING DR.AGARWAL EYE HOSPITALS. I visited Kolathur branch(My ref # 002573) for testing my eyes and changed my specs which has not solved my purpose. The power prescribed to me was terribly wrong. I couldnt see properly and was trying to manage for around 5 months, the same has been partially accepted by the Ashok Nagar branch by a couple of Doctors. Then I visited Ashok Nagar branch(My ref # 029957) which has given me the right readings and ordered for a-so-called BRANDED specs in the same opticals. Its just 2 months from now and I had so many scraches for which I am not the reason. I am a constant user of specs and I dont travel much as my office is just 3 kms away from home and on a daily basis the maximum distance of drive would be 8kms & I use my helmet regularly. There is no chance of the scraches. Also, basis the opticals incharge's instuction, I used to wash only with flow water once in 2/3 days and do not use dry cloth. With such a good maintenance still I have encountered the problem. Also I have asked for day&night cooling which was not proper in the specs. When I visited the Ashok nagar branch for raising a complaint, they have promised me that the replacement would be given by Monday evening provided I give the frame on Monday morning. When I visited the branch yesterday to know the status, nobody had a clue and they have promised me that I will get a call in the next 5 mins on the status. But they were bringing revenue of 1 rupee to the hospital by not calling me. When I CALLED they said that the Mumbai office wants to test the glasses and only then they will do the replacement. How can a patient with power of around (-2) can work/see/drive/live( I work for a Service industry) without glasses till the time the scientist tests and provides me the replacement which may drag to a week even. IS THIS WHAT SERVICE IS ????? My frustation here is, how a DOCTOR or AN OPTOMETRIST can make such mistakes, rather BLUNDERS that will affect a PATIENT. If a person walks-in to the hospital for such small issues often, it clearly shows the level of service a hospital provides. I understand that mistakes are common, but should not be in HOSPITAL services, even if it is so, the first thing is to dilute the so-called process and provide a proper resolution to the PATIENT without any delay. If I do not get my problem resolved in the next 2 days, my voice WILL BE HEARD in the Senior Management's ears thru regulatories. Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 8 Comments | |||
Comments
I visited Tambaram branch - they treat pateint jut the way Goverment general hospitals treat... The counceller person in thi brach is very very rude indeciplined... I had an apppointment today but could not go due to some unavoidable reasons. I got a call from the Tambaram branch counceller aking explainations for not coming at the metioned time a i started explaing him he started abusing... he was shouting on top of hi voice saying "y u all visit here and waste our time.. y can't u go to G.H... Don't you have sense..this that..." i felt very disappointed to get in an argument with an office boy first of all... and i realied Agarwal hopital's employee are kind of Paid Goverment hospital staff. Everyone in the Branch are rude..upset..busy... This could be due to overload also. Hope someone who read's this message take some action and appoint enogh staffs so that atleast future visitors get proper respone...
Reply
Worst eye hospital
My dad lost one of his eyes because of this irresponsible hospital. My dad had to undergo eye surgery which was actually not needed at that time. This was actually recommended by a genius doctor in agarwal eye hospital, tambaram branch, chennai. Actually before doing surgery they have to take eye pressure and body blood pressure tests. They did not take this tests and did the operation which resulted in failure. My dad faced immense unbearable pain on his eyes and when we asked the main hospital branch in nungambakkam, chenna they did some tests and told us that it's nothing to worry and gave us some eye drops for pain. Later everyday for almost a week my dad suffered more pain on his eyes. So we went this time to srm hospital. There after taking tests they told us that the eye nerves were completely rotten and not even proper cleaning was done after eye surgery. We really got shocked and then we had to remove his eye. They would have told us that something went wrong with the operation but instead they lied because of the fear that they would get sued evidently. So please avoid going to this money sucking, ill treating, useless. Now we treated the other eye of my dad recently arvind eye hospitals, madurai. My dad is completely doing good with his one eye. Extremly good care in arvind eye hospitals, madurai. Well caring and truthful. God always has some good people like them in this world. God bless these good hearts. With tears i am writing this because my father lost one of his precious eyes because of this murderers agarwal eye hospitals.
My dad lost one of his eyes because of this irresponsible hospital. My dad had to undergo eye surgery which was actually not needed at that time. This was actually recommended by a genius doctor in agarwal eye hospital, tambaram branch, chennai. Actually before doing surgery they have to take eye pressure and body blood pressure tests. They did not take this tests and did the operation which resulted in failure. My dad faced immense unbearable pain on his eyes and when we asked the main hospital branch in nungambakkam, chenna they did some tests and told us that it's nothing to worry and gave us some eye drops for pain. Later everyday for almost a week my dad suffered more pain on his eyes. So we went this time to srm hospital. There after taking tests they told us that the eye nerves were completely rotten and not even proper cleaning was done after eye surgery. We really got shocked and then we had to remove his eye. They would have told us that something went wrong with the operation but instead they lied because of the fear that they would get sued evidently. So please avoid going to this money sucking, ill treating, useless. Now we treated the other eye of my dad recently arvind eye hospitals, madurai. My dad is completely doing good with his one eye. Extremly good care in arvind eye hospitals, madurai. Well caring and truthful. God always has some good people like them in this world. God bless these good hearts. With tears i am writing this because my father lost one of his precious eyes because of this murderers agarwal eye hospitals.
My mother chandracall dubey reference Agrawal eye hospital Tiruvallur branch.
Last one month before Right eye operation and till now i had not got Discharged summary.
In hospital reception given very casual answer.
Last one month before Right eye operation and till now i had not got Discharged summary.
In hospital reception given very casual answer.
Hi I undergone lasik in cathedral raod chennai
all they need money .. bad services ... brief details follows
They asked to pay lakhs
I paid and asked the surgeon name the mention a male doctor but the operation was done by female doctor.. trainee
the is happened while i was made ready for surgery I mean i was put eye drops and my eye was blurrrrrrr ...nothing can be identified by me...
he overcorrected my eyes
pupil size varied left to right much difference neuro problems arise day by day...they started complinaning me u r alright and said dont thing abt surgery
I was advised to visit mental doctor keelpakkam...
I suffered severe blood discharge while vomiting and in featus...neuro damages neck pain heart pain...
I lost my job everything ...forced me to think to suicide
I stated meditate and calm myself for years and
it was three years later...but still have issues in eyes ...and heads...
all of you be carefulllllllllllllllll
all they need money .. bad services ... brief details follows
They asked to pay lakhs
I paid and asked the surgeon name the mention a male doctor but the operation was done by female doctor.. trainee
the is happened while i was made ready for surgery I mean i was put eye drops and my eye was blurrrrrrr ...nothing can be identified by me...
he overcorrected my eyes
pupil size varied left to right much difference neuro problems arise day by day...they started complinaning me u r alright and said dont thing abt surgery
I was advised to visit mental doctor keelpakkam...
I suffered severe blood discharge while vomiting and in featus...neuro damages neck pain heart pain...
I lost my job everything ...forced me to think to suicide
I stated meditate and calm myself for years and
it was three years later...but still have issues in eyes ...and heads...
all of you be carefulllllllllllllllll
I did surgery in Dr Agarwal eye hospital in Chennai for cataract and I paid 200000 INR, but still I can't see l went back to the hospital and they chick my eye and told me nothing wrong with my eyes. But they subscribe glass for reading and driving.
Really feel very bad.they are running the hospital like government hospital.even government hospital I'll be better.
Time keeping is worst. I visited on Second November 17. I waited for more than three hours. Only one doctor is available at that time
I had to visit the hospital a week back. my mom's was loosing her vision and i took her to hospital. they checked and told that she has problem with retina and asked to visit cathedral road branch. we visited and they asked to take 2 tests worth 1500 each, we waited from morning to evening. after that the doctor told that my mom might have tumor in eye, or breast cancer and asked to take MRI eye scan. full day we i was crying. We went to another doctor for a second opinion and came to know that she has cataract problem and small problem in nerve which can be rectified. My mom's had undergone cataract and is completely fine now. But the day we had so much stress after they told this. Pls Pls dont play with fear of life
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
26%
Complaints
70
Pending
23
Resolved
11
+91 44 2811 2811
+91 44 2811 2525
+91 44 2811 6233
19, Cathedral Road, Chennai, Tamil Nadu, India - 600086