[Resolved] DTDC Courier — DTDC - courier that DOES NOT home deliver
I had sent a letter (less than 200 gms in wt, charges were Rs.80/-) from Vashi to Goa on saturday 19-Apr, hoping it would reach on 20-Apr. But being a sunday, this courier service is closed on sundays. So the courier reaches their Panajim office on monday.
Then the reciever gets a call from the Panajim DTDC branch and asks him to come to the office and collect his letter. They supposedely DO NOT home deliver to remote parts of Goa. The reciever's address (Pilar junction) is located on the National highway route from Panajim to Margao and is very easily accessible. Infact it takes just half hour from Panajim to Pilar junction.
My father-in-law (retired, senior-citizen) who took the call had to rush to Panajim to pick up this delivery for himself, spending not only money for travel but his time and energy.
I have spoken to their manager in Navi mumbai (Mr Sunil Jadhav) who was supposed to call me in 10 minutes, but its been hours now. Their Andheri head office number, is continously busy, and we are kept on hold for hours.
We are very dissapointed in their services and would NEVER recommend this courier to anyone. Even our local postal services delivers to your home.
Always insist that your Courier be home delivered.
Complaint marked as Resolved Aug 14, 2020
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