[Resolved]  DTH Sun Direct — Taken for a ride!!!!

Address:

Delhi

I would rather call it a complaint. I'm a subsciber of Sun Direct DTH for the last 1 & half year. However, for the last 1 & half month, there has been no service at all. For my convinient, i had recharged for 6 months and paid Rs.980/-. But my promptness has been betrayed due to the lack of service. Repeated call at the CC number has been unsuccessful. Just imagine, i have been calling your CC number[protected] for the last 45 to 50 days. I'm just wondering if it is a fake number or your CCEs are incompetent. I then wrote an email. After which i got a call from Sushil ([protected])who promised to rectify the issue at the earliest. He sent Vijender([protected]) over to my place to check the problem. According to him, the defect was with the settop box. He didn't solve the problem till the next 2 days. I had to call him again. He checked the box and went away. The TV worked for 30 precious minute and went blank again. Vijender came back and said that the box is defective and need to be changed. It cost me Rs.500 to change it as per his advice. He installed a new set top box and said the activation will take 24 hours. However, 2 days went by with no trace of signal. Had to call Vijender back. Surprisingly, he said that the area did not come under him and he was just a substitute. He asked me to call Sushil. I'm just surprised at the quality of service your company gives. Do you ever monitor the work of your staffs? Do you have any idea if your staffs are efficient? For e.g I contacted Sushil at his number([protected]) number of times but he hasn't picked. On two occassions, he replied saying he is sorry and can't recieve my call. He promise to call back but never did. I think he is a big fan of Ghajini. I'm really angry as i have been taken for a ride. I believe your company vision and objective is to give quality service to customer. I doubt at this rate, your company isn't fulfilling it. The staffs are betraying the company right under your nose!!!!!
My problem is with Mr. Sushil. If your company isn't aware of my problem, i'm sorry to say but your company is inefficient as you will also not be aware of so many other complaints. For the simple reason that the monitoring is utterly bad.I would like to request the concern department to contact Sushil and take an explaination from him as to why the work has been pended for more than a month. If my problem is too big to be resolved, i want my money back. If my complaint isn't taken seriously, i will take the matter to the Consumer forum.

My address:
C-2/400, Resttlement Colony,
Balaswa Dairy
Delhi-42.

Contact no. [protected]