Sun Direct Customer Care
Sun Direct TV Pvt. Ltd.
Customer satisfaction rating: 18%
Submit a Complaint
1314
COMPLAINTS

Sun Direct Customer Care

Sun Direct TV Pvt. Ltd.

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Address
73, MRC Nagar Main Road, Mursali Maran Towers
Chennai
Chennai District
Tamil Nadu
India - 600028

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
1800 103 7575  [Customer Care]
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94

Phone:
Phone:
+91 76 0101 2345  [Customer care]
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+91 40 3940 7575  [AP & Telangana]
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+91 43 1394 0757  [Tamil Nadu]
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129
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+91 82 1394 0757  [Karnataka]
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Additional info

Nodal Officers

Customer Care & Contact Details



Regional Customer Care

Andhra Pradesh

+91 40 3940 7575



Bihar

+91 61 2394 0757



Chhattisgarh

+91 77 1394 0757



Delhi

+91 11 3940 7575



Gujarat

+91 79 3940 7575



Haryana

+91 18 4394 0757



Himachal Pradesh

+91 17 7394 0757



Jharkhand

+91 65 1394 0757



Karnataka

+91 80 3940 7575



Kerala

+91 48 4394 0757



Madhya Pradesh

+91 73 1394 0757



Maharashtra

+91 22 3940 7575



Orissa

+91 67 4394 0757



Punjab

+91 17 2394 0757



Rajasthan

+91 14 1394 0757



Tamil Nadu

+91 43 1394 0757



Uttar Pradesh

+91 52 2394 0757



West Bengal

+91 33 3940 7575



View More Information...

Customer satisfaction rating
18%
Complaints
1314
Pending
98
Resolved
213
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So far so good - The company responded to our notifications and is working on resolving complaints.

Sun Direct Complaints & Reviews

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Sun Direct — viewing is temporarily blocked

 Vijaya Mathi on Apr 18, 2019
Channels are coming. But video and audio not coming. It's showing an error "Viewing is temporarily blocked". My smart card no. Is [protected]R. The issue is continuing for a day. I called customer care many times. They are saying that it will be resolved in 2 hours. But didn't resolved. How long I have to wait for this? Kindly do the needful to resolve this....
Complaint comments  Read comments Complaint category Satellite, Cable DTH TV

Sun Direct — channels addition or deletion

 Naresh bp on Apr 18, 2019
Without our permission channels had been removed and activated different pack and now no one is feeling responsible for it and no one is lodging complaint. We had recharged 272 telugu dpo pack.. But in that past 2days zee telugu and zee cinemalu is not coming... What kind of pathetic service it is.. No one is ready to raise compliant. Executives have no information about the product, how to react with customer, so i need an explanation regarding this...
Sdn : [protected]...
Complaint comments  Read comments Complaint category Satellite, Cable DTH TV

Sun Direct — sun direct sun direct/payment not received

 Aswathi V Nair on Apr 18, 2019
Aswathi v nair
I recharged for rs. 210/-. Into my sun direct account no: through sun direct website where payment is payed via citrus payment online banking on 17/04/2019. But the amount is not credited till now. Recharged again through shop it was been charged and channels are visible but the earlier amount is not yet credited in my bank account.in-fact rs 420/- is gone for charging for rs 210/-. Have complained in sundirect customer care, no solution found even the complaint number is not visible in the system. Very irresponsible staff and sun direct is cheating customers always by deducting...
Complaint comments  Read comments Complaint category Satellite, Cable DTH TV

Sun Direct — sun packages

 rswamy75 on Apr 17, 2019
I WANT TO OPT MY CHANNELS AS PER MY WISH IN SUN DIRECT .BUT THE ARE PROVIDING SOME PACKAGES IN THAT PACKAGE WE ARE GETTING TAMIL CHANNELS TOO I NEED ONLY TELUGU CHANELS ONLY Instead they are giving some package as per their choice and charging the amount . Your rule says that the facility should be provided from April1, 2019. EVEN I SPOKE SUN DIRECT CUSTOMER CARE TOO THEY SAY WE HAVE TO RECHARGE PACKAGES WHICH INCLUDE TAMIL CHANNELS WHICH IS WASTE OF MONEY FOR US .

Please take some strict action to implement the rules. The initiative taken by you is very good step. However we fear...
Complaint comments  Read comments Complaint category Satellite, Cable DTH TV

Sun Direct — sun direct/payment not received

 Paatharasedu Reddy on Apr 17, 2019
I recharged rs. 212.00 into my sun direct account no through sun direct app, where payment is payed via citrus payment on 12.04.2019 through upi payment. But the amount is not credited till now. Please do necessary action to get my sun direct account get recharged as early as possible.
Smart card no : [protected]
Upi trascation id :[protected]
Mobile no : [protected]...
Complaint comments  Read comments Complaint category Satellite, Cable DTH TV

Sun Direct — I'm complaining about I want to change my name in sun direct account

 harish vishnu on Apr 15, 2019
I want to change my name in sun direct account. I want to change my name as kamatchi sakthivel. So please help me to change. My number is [protected]. So how to change name. What is the way to change name?. Mail the way to change name in sun direct account. I want to change my name as early as possible. So tell me the way. Sent me name change link as soon as possible....
Complaint comments  Read comments Complaint category Education

Sun Direct — I m complaining about ur service to install again for signal maintaining from your technician

 ROHIT SAH 123 on Apr 15, 2019
Sir
My self Bishnu prasad shaw your previous customer again wants to use your service but when i start and recharging package of rs. 229/- the errors shows 108 E service not responding..
I have complained so many time to ur customer service center but no good action taken by them.. Kindly solve this issue as soon as possible i have recharged already and time will lose..
Smart card no. [protected]
Registered mobile number is [protected]
Name Bishnu prasad shaw
Kindly download the attachment.....
Complaint comments  Read comments [2]Complaint category Satellite, Cable DTH TV

Sun Direct — against sun direct customer care

 SwarnaG on Apr 14, 2019
I have paid 690/- for Telugu dpo1 and Zee prime pack for 3 months. But it got activates only dpo1 for one month and not added Zee prime pack. I called many times to care people they said technical issue .and they said call back after 1hr . It's been one day and they r not resolved my issue when I asked them seriously for my refund they send only 400/-. What about 78/- remaining amount? They are keep on saying call after some time. If this issues is not resolved plz refund my fu punt and take Ur sundirect dish. Evarymonth I'm facing issues. But these people are not able to resolve. I don't know who...
Complaint comments  Read comments [2]Complaint category Satellite, Cable DTH TV

Sun Direct — not receiving channels

 Ravindra madisa on Apr 14, 2019
I had recharged with basic monthly pack of 212 rupees, after that some channels are coming but later those are also not coming. i am getting irritating with this network. they used to call daily until i recharged, later for any complaints their costumer care number was not connecting . i want my money back or i want to extend my plan expiry period ....
Complaint comments  Read comments [3]Complaint category Telecommunications

Sun Direct — unable to change base pack

 sambariki on Apr 13, 2019
I took new connection and dealer selected telugu dpo hd pack and i wanted to change it to telugu dpo 2 sd. Tried contacting customer care which was never connected. I wanted to customise my base pack, mailed them also for which no response was received as on date

There is no option to edit existing pack and i doubt i dont get it. Would like to change the service provider. Please take back the set top box and refund my amount

Customer id: 17xxx074...
Complaint comments  Read comments Complaint category Satellite, Cable DTH TV

Sun Direct — please save the customer and don;t cheat the customer. if the rules was changed, why customer took the burden.

 ads.parthi on Apr 13, 2019
Respected sir/madam,
I am durairaj lives in chennai city and i was took the new connection in sun direct dth on jan 2019, that time i will contacted sun direct dth customer care regarding 1year subscription plan and i ask for trai rules and regulation for new connection and they said 1 year subscription pack was available and no interruption for trai rules and regulation, so i paid 2300/rs for 1 year subscription pack and i got new sun direct dth connection... Later one month some channels are blocked, so many times, i tried to call customer care but they did't pick the call.. Later days...
Complaint comments  Read comments Complaint category Satellite, Cable DTH TV

Sun Direct — *recharged with 23/- automatically renewed existing plan with 2500/-

 RAVI'S on Apr 12, 2019
Hi

Hi

Smart card no -[protected]
Mobile no -[protected]
I have done a recharge of 23/- rupees one channel subscription. Insted of these it's automatically recharged with my exesting plan with 2500/-
It's happened without my concern and without my permission. I want my money back to my bank account. I contacted customer care the people saying the amount ll return to sun direct app wallet. U can use by recharging. I don't want that. Its reduces. Its a very bad experiance with sun direct. Hd channels is not coming clearly. I contacted the customercare...
Complaint comments  Read comments Complaint category Satellite, Cable DTH TV

Sun Direct — with out my concern 2500 rupees recharge done instead of 22 rupes

 RAVI'S on Apr 12, 2019
Hi

Hi

Smart card no -[protected]
Mobile no -[protected]
I have done a recharge of 23/- rupees one channel subscription. Insted of these it's automatically recharged with my exesting plan with 2500/-
It's happened without my concern and without my permission. I want my money back to my bank account. I contacted customer care the people saying the amount ll return to sun direct app wallet. I don't want that i need my money back to my bank account only. Its reduces. Its a very bad experiance with sun direct. Hd channels is not coming clearly. I contacted...
Complaint comments  Read comments Complaint category Satellite, Cable DTH TV

Sun Direct — sun direct hd box

 renkannan on Apr 11, 2019
Sun Direct sold an HD set box to me 3 years ago. I was able to see HD as well as SD channels through that Box. Now I could not load HD channels and on enquiry, they are telling that they will charge Rs 850 to upgrade the box to HD. It is already an HD box and they are asking money in the guise of upgrading. It is told after the TRAI instruction regarding channel pricing from last month SUN Direct is not properly operating their servers and I could not even lodge a complaint for quite long. Their Customer care Nos are just Eyewash and simply not through. I purchased an HD set top box from them now...
Complaint comments  Read comments Complaint category Satellite, Cable DTH TV

Sun Direct — don't cheat consumer

 ads.parthi on Apr 10, 2019
Dear customer, thank you for your interest in sun direct. Our authorized representative will get in touch with you shortly. For further details contact: s. R enterprises mob no: [protected]
Dear customer, we are delighted to inform you that your account has been activated successfully. Customer id :cr[protected] smc/cdsn:[protected]. Base pack: tamil economy pack basic subscription package monthly renewal, activation date: 9/1/2019, validity end date: 09/01/2020. Happy viewing. For assistance contact [protected] / [protected]

The sun direct dth will cheated me, i was took the connection,...
Complaint comments  Read comments Complaint category Satellite, Cable DTH TV

Sun Direct — recharge still not done

 Chandira on Apr 11, 2019
Dear sir/madame :
My name chandrasegar, on April 8 i reachage my sun direct account for six months for my parents and I also need only Tamil channels ... I tried But I cannot so here by I send my smart card no [protected], and my reacharge my account rupees 2069, but At same time I tried for one month that is rupees 199 and that was immediately done, but still the recharge has not done for the big amount and also it was debited in my SBI account .
Please do the needful things
Thank you
Chandrasegar...
Complaint comments  Read comments Complaint category Banks

Sundirect — channels not visible even I recharged 20 days before

 Divanjulu on Apr 10, 2019
Hi,
My smartcard num - [protected]. Mob [protected].
Have reacharged and paid for fyi tv18 hd and jeet primehd 20days before.. These channels still not yet active. Have been trying to contact customer care the number will not work, have sent customercare email but no reply.. When i tried to chat thru online live chat with sundirect reps.. It had eated my time daily 1hr from past 20days.

Finally they are saying it didnt refreshed... Also if they gong to activate or refreshed now.. All these 20days time i will not get accumulated... And also they saying i was not given...
Complaint comments  Read comments [3]Complaint category Entertainment and Recreation

Sun Direct — remove mobile no for another connection

 megala ramesh on Apr 10, 2019
Hi,

My name is megala. I have sun direct connection 1-year validity with the correct address and mobile no. But my mobile no has been added another connection (Customer id: [protected]). Several times i have a complaint to customer care remove my mobile no, still no response. Every month i receive customer care call and message for recharge. So please remove my mobile no that wrong customer id only....
Complaint comments  Read comments Complaint category Satellite, Cable DTH TV

Sun Direct — wrongly pack activated [Resolved]

 Thalamuthu on Apr 10, 2019
I have recharged for 250 rs from my google pay account and i wanted to add tamil dpo pack 2 but it automatically activated bengali dpo pack 2 i have contacted them through costomer care, email but i have no reply from them. What shouldi do now??? Hope you will take serious action to this!!! My smart card number[protected]
Mobile number [protected]...
Complaint comments  Read comments [1]Complaint category Employees

Sun Direct — refund issue

 pabbi pa on Apr 8, 2019
Hi I'm pabbith my registered Mobile number is [protected] my sundirect card number is [protected]R. My little brother done two recharges mistakenly on 24/03/2019 and 27/03/2019 of amount 1059 and 1059 respectively I filled a complaint for refund amount of 1059 done on 24/03/2019 . sundirect officials deactivated my pack but my money was not refunded .And I'm filling another complaint on recharge that done on 27/03/2019, for refund.my transaction ID is[protected] This recharge is done in sun Direct official app please refund my two transaction money...
Complaint comments  Read comments [4]Complaint category Satellite, Cable DTH TV

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