Sun Direct Customer Care
Sun Direct TV Pvt. Ltd.
Customer satisfaction rating: 2%
Submit a Complaint
1190
COMPLAINTS

Sun Direct Customer Care

Sun Direct TV Pvt. Ltd.

TwitterFacebookLinkedInGoogle+Youtube
Address
73, MRC Nagar Main Road, Mursali Maran Towers
Chennai
Chennai District
Tamil Nadu
India - 600028

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
299
down
118

Phone:
Phone:
+91 43 1394 0858  (Tamil Nadu)
up
276
down
124
+91 80 3940 8585  (Karnataka)
up
193
down
71
+91 40 3940 8585  (Telangana & Andra Pradesh)
up
131
down
58
up
100
down
55
up
80
down
37
up
25
down
24

Additional info
Nodal Officers

Customer Care & Contact Details

Regional Customer Care
Andhra Pradesh
+91 40 3940 7575

Bihar
+91 61 2394 0757

Chhattisgarh
+91 77 1394 0757

Delhi
+91 11 3940 7575

Gujarat
+91 79 3940 7575

Haryana
+91 18 4394 0757

Himachal Pradesh
+91 17 7394 0757

Jharkhand
+91 65 1394 0757

Karnataka
+91 80 3940 7575

Kerala
+91 48 4394 0757

Madhya Pradesh
+91 73 1394 0757

Maharashtra
+91 22 3940 7575

Orissa
+91 67 4394 0757

Punjab
+91 17 2394 0757

Rajasthan
+91 14 1394 0757

Tamil Nadu
+91 43 1394 0757

Uttar Pradesh
+91 52 2394 0757

West Bengal
+91 33 3940 7575

View More Information...

Customer satisfaction rating
2%
Complaints
1190
Pending
0
Resolved
20
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

Sun Direct related photos (57)

Sun Direct Complaints & Reviews

Sort by:

Sun Direct — network error

 Hanumanth Mulagund on Jan 18, 2018
Respectedd sir.

I hanumanth m. From haveri district savanur talluq. Huvinashigli village. Pin co.581118. I am using the sun direct dish cabel since 01 year connection is in the name of me. And my complaint is that, i am facing the network error as
(E-48-32 no signal) since one week and i have alredy registered an two complaints in one week. And registered complin no is. Sr[protected]/01/2018) and second compline no is also same as sr[protected]. The thing is thinkable in hire that the teqnisians are demanding sum off 1000/- for network problem. When we ask them they...
Complaint comments  Read comments Complaint category Satellite, Cable DTH TV

Sun Direct — i am getting wrong sms & ivr

 Niranjan C on Jan 16, 2018
Smart card no [protected] its not my smart card number but iam getting sms & ivr calls its very much trouble it is not belong my mobile number i have given 20 time complaint from past 2years but sundirect executive are not solving problem now iam planning to give cunsumer complaint i have 20 complaint numbers & 50 sms that not belongs to me todays fresh complaint no cw[protected] hopeless useless service sundirect...
Complaint comments  Read comments Complaint category Satellite, Cable DTH TV

Sun Direct — sure direct hd channels and sd channels issue

 sriuma143 on Jan 13, 2018
Hello,
Greetings!
I am srinivas, resident of attapur, telangana, hyderabad. I took full hd subscription with sundirect and have also replaced my hd setup box with hvec box recently. I have shifted my house and even the sundirect connection but many of my hd channels are freezing and unable to see the hd channels properly.
For shifting he charged 400 but didn't set the channels properly and i even called sundirect technical guy but there is no response.

This is not the first time that we are facing the problem with sundirect since 3 years we are facing many problems...
Complaint comments  Read comments [1]Complaint category Satellite, Cable DTH TV

Sun Direct — illegal disconnection of the service to the customer number:42807013711

 Sajuramakrishnan on Jan 8, 2018
Sir,
I am saju. K. Ramakrishnan. My consumer card number is [protected]. As per the advice of your customer care executive, on 21:12:2017 i had recharged my connection for rs. 209/-. From today morning (8:01:2018) your esteemed office had illegally disconnected the service which you ought to have provide to me. This clearly amounts to unfair trade practice and defficiency in service from your part. Just an elapse of 19 days you had arbitrarily disconnected the service to my above mentioned number. This clearly reveals the violation of natural justice.
Hence i hereby request you...
Complaint comments  Read comments [1]Complaint category Satellite, Cable DTH TV

Sun Direct — no service available

 sat11111 on Jan 8, 2018
My acc details for your perusal
Smart card no :[protected]
Consumer name : venkata ganapathy
Recharge due date: 3/4/2018
Registered mob no : [protected]/[protected]
When my dth connection displayed 'no service available' message then i contacted to nearest service centre with ref to prabhu mobiles kottur ph:[protected]
But no response from your sub dealer and main dealer at mannargudi 614001
I am very suffered last 10 days so take immediate action please...
Complaint comments  Read comments Complaint category Satellite, Cable DTH TV

Sun Direct — regarding fraud service

 Mohan20005 on Jan 6, 2018
It is very disgusting a multimillioner like kalanithi maran must earn by cheating common people. The set up box works well and suddenly a few channels show no signel. When we ring up to customer care. The reply is a local technician will attend and you need to pay rs-150. When we say, yes. The technician or local franchisee says that in addition to rs-150, we need to pay 750 for changing the set up box. The box is in good condition and all channels are fine except a few channels. It is their duty to do the service with rs-150 but asking for additional rs-750 is an injustice. Unless until they take...
Complaint comments  Read comments Complaint category Satellite, Cable DTH TV

Sun Direct — dth recharge transaction failed

 Ramachandran pottampadam on Jan 9, 2018
Ihad done a transaction on18th december 2017 to recharge sundirect. The transaction citrus txn#[protected] using sbi debit card to recharge sun direct dth worth rs318 vide POS 80000606 . The amount was debited from my account and showed transaction failed. Please reverse the transaction and transfer the money to my account.
I here by attach the bank pass book details for your reference....
Complaint comments  Read comments Complaint category Entertainment and Recreation

Sun Direct — sun direct connection number 42779393521

 ranjitham on Jan 3, 2018
2 weeks back, i complained about overlapping pictures and technician told the problem with set top box and needs new one. He changed it. But problem same and continued. Now he said the problem with tv.
When the problem is with tv, why i should pay for a new set top box???
He has taken both old set top box and new set top box. Now since i do not have any connection, i request you to refund the advance i have paid for 3 months, immediately.
If this is not the right forum, kindly let me know to whom i have to contact, in this read. I was very particular to put only sun direct....
Complaint comments  Read comments Complaint category Satellite, Cable DTH TV

Sun Direct — not receiving channels as per the plan

 jainvipul on Dec 28, 2017
I have been chasing sundirect since past 2 months as i am not receiving all the channels as per plan. Everytime they are asking us to pay rs.150 to 200/-. I have already paid it multiple times in last 2 year but still they issue persist. They are refusing to help without payment. Request you to take appropriate action.

My sundirect smart card no. Is [protected].

Regards
Vipul jain
[protected]...
Complaint comments  Read comments [2]Complaint category News & Media

Sun Direct — dealer changed my smart and didn't give any intimation

 sathees waran on Dec 25, 2017
Sun direct dth cw[protected] my registered complaint number.
Without my knowledge and information to me, dealer celltone at tiruchengodu changed my smartcard.
I recharged to my existing smart card number. After checking with customers care only we came to know that smart card is thrown away by dealer, anf and replaced some others card. I reacharged for 3 months and also have existing balance of 240 rs.
I need my old card or transfer my balance to my old card or yourself reacharge to my existing card. Or pls cancel this and issue to dd the existing balance to me.
Very...
Complaint comments  Read comments Complaint category Satellite, Cable DTH TV

Sun Direct — main channels 10 nos. not working

 Ananda Bala on Dec 17, 2017
Date:[protected].20 hrs. Respected sir, i am having sun direct recharge validity upto[protected]. For my smart card no. Ending *1779 and my registered mobile no. Is [protected]. At present for the past five days main channels 1. Sun tv. 2. Sun news. 3. Sun music. 4. Adithiya channel etc. Are not working. The set top box and the remote is not working properly. Kindly depute your service engineer to attend the fault please. G. Loganathan 24, venkatesa perumal south street, t. R. Pattinam post, karaikal district. Puducherry state....
Complaint comments  Read comments [2]Complaint category TVs

Sun Direct — no customer care support. the number given are false

 tvrama on Dec 14, 2017
I had given a complaint on 4th Dec 2017. I have a valid card ( No [protected]. ) and have subscribed and has a balance of Rs 500 0r so..
I am not getting any channel now.
I have tried to the numbers given in the web site but to no avail.
The 24x7 dial is a fuss. no bady picks up. The other numbers when dialled rings biut nobody picks up.
I AM DISGUSTED.
Please get mw in touch. If the number is achnged or so, please let me know.
The Nodal officer is just not taking the call.
Whre can I complain?
To my earlier compalint, i have been informed...
Complaint comments  Read comments [1]Complaint category Entertainment and Recreation

Sun Direct — regarding hd plans

 gsreddy23 on Dec 11, 2017
Hi,

Iam existed sundirect hd plan customer (My smart card no: [protected]). I recently shifted my home. Now hd channels are coming as blank, i called to customer care, they are saying that there is a upgradation in hd and asking us to change the existed hd box by paying 849 rupees (699box cost + 150 service cahrge). As this a problem in their service why we need to pay money for upgrading the existed hd box. This is a problem in their network, so they should replace the existed hd boxes with free of cost....
Complaint comments  Read comments [2]Complaint category TVs

Sun Direct — sun direct dth recharge through app

 Venkatgrf on Dec 9, 2017
I had done a transaction on 9t december 2017 to recharge sundirect. The transaction citrus txn#[protected] using sbi debit card to recharge sun direct dth worth rs1404 failed. The amount was debited from my account and showed transaction failed. Please reverse the transaction and transfer the money to my account

Transaction id : pos 80000606 at sundirect citrus txn#[protected]....
Complaint comments  Read comments [1]Complaint category Entertainment and Recreation

Sun Direct — hd channels not coming

 eshwarappa kn on Dec 9, 2017
Sir
I have using sun direct hd prime package 6 months. Am unable use hd channels last 4 months because of cable problem. I registered complaint on sun direct customer care sr no is sr[protected] & sr[protected], sr[protected] first complaint on october 7th not resolved still am not happy with your local service, they are not able to solving complaints. Please resolved the problem...
Complaint comments  Read comments Complaint category Satellite, Cable DTH TV

Sun Direct — service not providing

 shekhar1796 on Dec 6, 2017
I have compliment about non function of set up box since 24 nov 17, however and i have tried to register the complaint after two day complaint sub mit on 26 th nov 2017, however on reporting the technician said that the set up box is need to change, he says he is no availability of setup box and unable to change. I again put in knowledge of customer care. They said setup box will be replaced as and when available or as soon as still i have struggling for service no one can help me on this regarding, my 15 days plan goes waste. Be fore i have complaint not providing full channels as per plan.
Complaint comments  Read comments [1]Complaint category Satellite, Cable DTH TV

Sundirect — customer care not working

 tvrama on Dec 4, 2017
I have a sundirect dth connection. My card no is [protected]. I am on newsundirect sunshine basic plan. Since 2 months i am not getting 2 devotional channels aastha andsanskar (Hindi no’s 600 and 608 resply). Trying to contact all the numbers of cust care but to no avail. Frustrated really. There is enough money in my account. Want to know the reason.
Am stationed in dombivli thane maha. Thoroughly disgusting. Can’t reach the nodal officer too.
My e mai tvrama@ gmail.com
Pl help me. Mob no[protected]
I am a senor super citizen....
Complaint comments  Read comments [2]Complaint category Satellite, Cable DTH TV

Sun Direct — service is not updated

 K R ponnuraja on Dec 2, 2017
Me have done recharged rs209 through
Pay tm 3day before service is not updated
So please go through my complaint or call to my number [protected] new number
I have booked in name of muniramaiah so me have updated the name also k r ponnuraja wait for replies we not use for 3year because it's farm house in weak we visit 3day due me recharged probably...
Complaint comments  Read comments Complaint category House, Apartment Rental

Sun Direct — no hd channels available in hd pack since 2 months on sun direct

 Udaya Senthamarai on Dec 1, 2017
I hav an hd connection but from 2month we are complaining that no hd channels are available in my connection instead of paying for hd channels. Inspite repeated complaints to 24*7 customer care no action taken yet if this is the we would like to switch to other dth service better than this.
What is the use of paying so much money wen there is no hd channels and sundirect customer service is worse at mumbai
My smart card no :[protected]
Rmn: [protected]...
Complaint comments  Read comments Complaint category TVs

Sun Direct — very poor network and customer care

 Vasu Gandi on Nov 25, 2017
Due to sun direct signal issues, i called to customer care to resolve the issue .

but customer care guys simply time passing and finally suggested me to pay 140 rs to resolve signal issues. I said no because nothing has happened to disk or cable, it's related to signal so asked them to resolve, if not pay my money back and disconnect service (customer care reply like you can stop using sun direct), finally they have raised one service request and said that with in 24 hours it will be resolved, after 5min i have received message and mentioned that ticket has been resolved, simply closed...
Complaint comments  Read comments [1]Complaint category Satellite, Cable DTH TV

Recently Discussed

(8 minutes ago)
Godrej Properties
refund of token money taken prior to an agreement
(9 minutes ago)
Asian Paints
non settlement of claim for delayed completion of house painting
(10 minutes ago)
Sharekhan
my sip amount not invested in the fund neither in my sharekhan account
(11 minutes ago)
Uber India
being grossly overcharged for a drop to the airport
(17 minutes ago)
Bajaj Allianz
payment received for renewal of two wheeler policy-not responding for issue of policy

Featured Complaints

www.bdomains.com