Sun Direct Customer Care
Sun Direct TV Pvt. Ltd.
Customer satisfaction rating: 10%
Submit a Complaint
1126
COMPLAINTS

Sun Direct Customer Care

Sun Direct TV Pvt. Ltd.

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Address
73, MRC Nagar Main Road, Mursali Maran Towers
Chennai
Chennai District
Tamil Nadu
India - 600028

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
1800 103 7575  [Customer Care]
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81
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30

Phone:
Phone:
+91 76 0101 2345  [Customer care]
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164
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68
+91 40 3940 7575  [AP & Telangana]
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59
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17
+91 43 1394 0757  [Tamil Nadu]
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53
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28
+91 82 1394 0757  [Karnataka]
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35
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18
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13

Additional info

Nodal Officers

Customer Care & Contact Details



Regional Customer Care

Andhra Pradesh

+91 40 3940 7575



Bihar

+91 61 2394 0757



Chhattisgarh

+91 77 1394 0757



Delhi

+91 11 3940 7575



Gujarat

+91 79 3940 7575



Haryana

+91 18 4394 0757



Himachal Pradesh

+91 17 7394 0757



Jharkhand

+91 65 1394 0757



Karnataka

+91 80 3940 7575



Kerala

+91 48 4394 0757



Madhya Pradesh

+91 73 1394 0757



Maharashtra

+91 22 3940 7575



Orissa

+91 67 4394 0757



Punjab

+91 17 2394 0757



Rajasthan

+91 14 1394 0757



Tamil Nadu

+91 43 1394 0757



Uttar Pradesh

+91 52 2394 0757



West Bengal

+91 33 3940 7575



View More Information...

Customer satisfaction rating
10%
Complaints
1126
Pending
4
Resolved
101
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So far so good - The company responded to our notifications and is working on resolving complaints.

Sun Direct related photos (70)

Sun Direct Complaints & Reviews

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Sun Direct — why u charging additional amount from customers

 Dharmapawan Sykam on Feb 19, 2019
I am using sundirect since last 10years, everymonth ur giving surtain channels for some amount suddenly Troy has changed the rules & regulations & sundirect company has giving adds & proms for certain channels surtain amount then why u adding additional channels from other languages on other religious language why can't u add only southlanguage separete Telugu, Tamil, Kannada, marathi & North language separete Hindi, etc... Why u charging additional amount from customers are you thinking we are fools to pay & To jet ur business topper...
Complaint comments  Read comments [2]Complaint category Mobile Handsets

Sundirect — customer care and set top box issue

 Neveen on Feb 19, 2019
I had called customer care it took me 10 to 15 min n after connecting no proper response n clarification and wen I asked abt hd channels to be recharged they told me tat hd channels don work in my Sun HD set top box hw shocking I had purchased HD set top box frm sun direct 3 years back and wen purchased they had given me HD pack complementary fr one month bt nw they r telling me to purchase new HD set top box y sud I pay again fr HD set top box wen I had bought one n if it is nt supporting HD channels let them replace my set top box...
Complaint comments  Read comments Complaint category Satellite, Cable DTH TV

Sun Direct — sun direct dth recharge done wrongly rs.198 instead of 199

 vaskarthik on Feb 19, 2019
Hi, i have recharged sun direct DTH for 198 instead of 199. So bengali pack is activated for me. actually i have 100 rs in my sun direct account balance. please change my plan to 199 (Tamil DPO pack1)

Also my existing plan is valid up to 19-Feb-2019. but the existing plan is stopped and bengali plan is activated once i recharged.

Sun direct Smart card no.:[protected]...
Complaint comments  Read comments [4]Complaint category Satellite, Cable DTH TV

Sun Direct — basic monthly subscription package of their choice was activated by default with the balance available

 shekharsan on Feb 18, 2019
Hi,
This is shekar sangam, sun direct hd no. [protected] @ dockyard road, mumbai-400010.
My basic monthly packge was telugu basic subscription package. After completion of my existing package, basic tamil pack with an amount of rs.230/- per month was activated without my consent, quoting that my existing package was not available.
I was trying to reach out to their call centre for the last two days but could not connect / speak to the executive once. There is no provision for changing the basic pack, online either.
I tried all ways viz. Chat, email, phone, missed...
Complaint comments  Read comments [1]Complaint category Satellite, Cable DTH TV

Sun Direct — card failure

 dr vinod rai on Feb 18, 2019
V c no [protected]r
25 apr 18 recharge 2679 (. For 1 yr)
Ur sms in jan 19 to recharge
I recharged for 1 month=300
Feb sms to recharge before 20 feb
Recharged new base pack 154 on 18 feb.
Today sudden tv stopped.. Error 06=card failure
When i charged for 1 yr in apr 18, why i m asked to charge in jan feb,,, why card failure
Dr vinod rai
Rmn. [protected]...
Complaint comments  Read comments Complaint category Satellite, Cable DTH TV

Sun Direct — no channels

 goku12345 on Feb 18, 2019
I recharged for 200 to my number - [protected] on sundirect webpage.
Account balance is now 175!! What happened to the 25!

And best of all i don't see any channels on tv!!!

I called the customer care service and waited for 12 minutes for a person to say hello and hang up on me.
Tried using the chat service on sundirect portal, no one replies even after 30 minutes of wait time!

Please look into it....
Complaint comments  Read comments [1]Complaint category Telecommunications

Sun Direct — pack activated but channels not displaying.

 Ganesh6145 on Feb 18, 2019
Smart card no [protected]
Rmn [protected]
Zee telugu prime sd pack activated, showing in active packs list with my subscriber id. But the subscribed channels are coming. All other channels as per existing telugu dpo pack 1 are coming.
Unable to connect to customer care by any means, phone call, chat, email, etc.
Please activate the subscribed channels immediately....
Complaint comments  Read comments Complaint category Satellite, Cable DTH TV

Sun Direct — non replacement of setup box on warranty

 ramraja5347 on Feb 18, 2019
Sir/madam i have purchased on sun direct setup box with warranty no model hd-s121r, 30003940, serial no nn[protected] and cdsn no[protected]. Since last 02 twos i have tried many time to customers care but complaint neither launched and nor any response of sending the engr were received from your side.

Hence please provide service to avoid any legal activities against your firm please.
My mobile number p rajaram, [protected] &[protected]....
Complaint comments  Read comments Complaint category TVs

Sun Direct — recharged my sun direct, account yesterday money is deducted but channels are not activated.

 harshitha` vishwanath on Feb 17, 2019
Hi, i loaded my sun direct account with 500 rupees and subscribed for few channels. I see money is deducted but channels are not yet activated. Its been a day. We tried contacting sun direct customer executive but no luck. Customer care number is not getting connected and the chat bot responses are too slow.
We need to wait for 30min to get a word answer from executives and when i explain the problem they just close the chat without answering anything.
Every time sundirect has this problem, i don't understand why they aren't fixing it.
Please look into this problem.
Complaint comments  Read comments Complaint category Satellite, Cable DTH TV

Sun Direct — recharge done but no pack is activated

 ravi sankarath on Feb 17, 2019
My account [protected]. I have done recharge with rupees 235 today. By checking with sun direct app menu i have done 235 recharge which is for malayalam pack. I spoke to customer care person in the morning and based on my request she changed my pack to normal telugu dpo pack. But after 1 hr no channel is working. It seems all packs are deactivated.
I request you to please solve this matter and do one month telugu pack. I expect your earliest response and service in this regard.

Regards,

K ravi nath...
Complaint comments  Read comments Complaint category Telecommunications

Sun Direct — not able to view kannada channels even after recharging for more than 330

 kiran.smpg on Feb 17, 2019
Hi,

I am not getting kannada channels even after recharging for more than 330 rs. My phone number [protected] is been registered for my sun direct account [protected]. All the time i am facing issues with sun direct i am not able to view kannada channels. I want to see kannada channels only but all the time they will change my pack. Either they refund my money or get me to watch the kannada channels. I will change the dth vendor itself....
Complaint comments  Read comments Complaint category Satellite, Cable DTH TV

Sun Direct — sun direct deactivated and not responding for calls and complaints [Resolved]

 l manjunath on Feb 16, 2019
Dear sir /madam

My tv shows ^ no signal ^ information since 4 days, latter stage i got to understand from my account my subscription not available and need to select new packages, accordingly i made new top-up from net banking, now balance showing more then 800rs. But signals are not resumed, i am trying to contact over ur tool free no and also customer care but i did not get connected from any one.,

I need to reactivate my account intimidatingly

Please do something right now

L. Manjunath
Mobile no [protected]

Smart...
Complaint comments  Read comments Complaint category Satellite, Cable DTH TV

Sun Direct — no phones work and no complaints can be raised via chat either

 shekarnee1 on Feb 16, 2019
Chandra sethu

3:32 pm (21 minutes ago)

To nodaltg, customer, me
Hi,
My name is chandrashekar s from hyderabad. First of all, the numbers you have provided seems to be faulty or at least none of them get connected for a long time including the numbers of the nodal officer in hyderabad. I request that you remove all the numbers from your website or is it that you wanted to cheat the customers by providing fake numbers on the website, as i will take it to the consumer court stating that you are cheating the customers.

[protected]
Complaint comments  Read comments Complaint category Satellite, Cable DTH TV

Sun Direct — change on basic pack malayalam to tamil

 Sarala Radhakrishnan on Feb 16, 2019
I have recharged for tamil dpo rs 168 but the service activated for malayalam dpo 178. I have been calling for a while but there is no response from customer care... Waiting a long more than 10 min to connect with customer care executive.
Toll free number is working. People's what should we do... Thinking often to change on network.

I need resolution

Smc - [protected]
Crid - cr[protected]...
Complaint comments  Read comments Complaint category Broadband

Sun Direct — no response!!!... not able view channels..

 Sarijaya on Feb 16, 2019
No response! Service is cut! No body is responding.. Toll free number is not working and the sun direct office in chennai is not picking the phone.. No response to emails... Very very poor service.. No been able to watch tv because service being not provided.. Tried to use the toll free number several times to connect but all in vain.. Wasted lot of time! Service not provided even after the payment made.. Will contact consumer court to deal with it now...
Thanks...
Complaint comments  Read comments Complaint category Entertainment and Recreation

Sun Direct — the recharge

 Mohammed Thariq on Feb 15, 2019
I tried to recharge the sundirect account even though account balance is 251 its shows as insufficient balance for the recharge amount of 199.customer care never picked my call and also they are charging amount for the every recharge from my bank account. I recharged for 200 however I got only 174 on my sundirect account. They are literally cheating....
Complaint comments  Read comments Complaint category Satellite, Cable DTH TV

Sun Direct — customer service-worst

 Revme on Feb 15, 2019
I tried recharging my dth for tamil dpoand odia dpo got activated on 9th feb, 2019.
We have been continuously trying to reach your customer care to solve the issue. We were never able to reach and when some executive luckily picks our call, they simply disconnected the call saying voice is not audible.
If customer care support is not accessible for one day it is acceptable but for past 6 days it has been like this and we have been fed up with your customer service....
Complaint comments  Read comments Complaint category News & Media

Sun Direct — packages

 Poovil on Feb 14, 2019
Hello dear...
My smc no : [protected]
Name : t manohar
Rmn: [protected]

Just before i spoke to your person (Kishore)... Very irresponsible person... I have never seen that type of worst person in any customer service... He didn't gave proper response... Fist of all he doesn't know how to speak, convince and how to resolve the customer issue... He is not the right person to work in customer service... First you guys can listen the call recording then only you can reply... I just asked for simple query... That person told.. We don't have option to resolve this......
Complaint comments  Read comments Complaint category Satellite, Cable DTH TV

Sun Direct — customer care employee

 Sunil dastann on Feb 13, 2019
Bloody # customer service running u r. Call will connect after 20 mints, and employee will lift call talk with his besides person. Hyderabad customer service waste, naaa moddlaa coustermer service na number nundiii me service center lift chesinnnavduu em answer cheyykundaaa chesinduuuu, lanjokoduliniiii endhuku paniii lo pettukuntaremooo, calls fast ga connect chesiiiii chavandiiii...
Complaint comments  Read comments Complaint category Satellite, Cable DTH TV

Sun Direct — basic charge + gst amt extra round off amount

 sudheerguy on Feb 13, 2019
I recharged for basic pack rs.130+18% gst and the amount for the basic pack free channels are 130+23.4=rs.153.40. But sun direct is charging 0.60 paise extra as rs.154. But they can reduce 0.40 paise less and to be charged rs.153 for basic pack. I'm also using airtel dish also they only charged rs.153. And the other example is i planned to active hungama channel also, its charge is rs.6+18% gst, so total amount is rs.6+1.08=rs.7.08, but they are charging it as rs.8 for this channel. They can reduce rs.0.08 and can charged as rs.7. But they had charged additional amount of rs.0.92 paise extra. Another...
Complaint comments  Read comments Complaint category Unauthorized charges

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