Sun Direct Customer Care
Sun Direct TV Pvt. Ltd.
Customer satisfaction rating: 2%
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1208
COMPLAINTS

Sun Direct Customer Care

Sun Direct TV Pvt. Ltd.

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Address
73, MRC Nagar Main Road, Mursali Maran Towers
Chennai
Chennai District
Tamil Nadu
India - 600028

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
317
down
122

Phone:
Phone:
+91 43 1394 0858  (Tamil Nadu)
up
308
down
136
+91 80 3940 8585  (Karnataka)
up
216
down
79
+91 40 3940 8585  (Telangana & Andra Pradesh)
up
138
down
63
up
115
down
57
up
85
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38
up
25
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25

Additional info
Nodal Officers

Customer Care & Contact Details

Regional Customer Care
Andhra Pradesh
+91 40 3940 7575

Bihar
+91 61 2394 0757

Chhattisgarh
+91 77 1394 0757

Delhi
+91 11 3940 7575

Gujarat
+91 79 3940 7575

Haryana
+91 18 4394 0757

Himachal Pradesh
+91 17 7394 0757

Jharkhand
+91 65 1394 0757

Karnataka
+91 80 3940 7575

Kerala
+91 48 4394 0757

Madhya Pradesh
+91 73 1394 0757

Maharashtra
+91 22 3940 7575

Orissa
+91 67 4394 0757

Punjab
+91 17 2394 0757

Rajasthan
+91 14 1394 0757

Tamil Nadu
+91 43 1394 0757

Uttar Pradesh
+91 52 2394 0757

West Bengal
+91 33 3940 7575

View More Information...

Customer satisfaction rating
2%
Complaints
1208
Pending
0
Resolved
23
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

Sun Direct related photos (57)

Sun Direct Complaints & Reviews

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Sun Direct — sun direct dth service signal available

 Rahnaragi u on Apr 18, 2018
Am using sun direct dth service. Two day before we are putting a sheet on the top of the house. Later am noticed our dth is not working because the signal is unavailable. Pls help us to place the device in an proper place to get the signal available. Am informing a dth agent to help us but they don't take any necessary steps. Pls consider my complaint and take necessary actions....
Complaint comments  Read comments Complaint category Satellite, Cable DTH TV

Sun Direct — time delaying

 sansur on Apr 7, 2018
The DTH service installed last month only, within a month there is lot of problems in the set top box itself, while we are requested the technicians replace the same he behaved impolite and disrespectable .the telecallers has informed that the technical errors are resolved within 24 hours, but after 5 days also there is no response from the service. Very worst customer care service, Never ever seen like this....
Complaint comments  Read comments Complaint category Satellite, Cable DTH TV

Sun Direct — sun direct hd

 sunil samsani on Apr 2, 2018
I have bought sundirect hd box by paying 2200rs which is 600rs extra from sundirect sd box. I was told if you pay 2200rs you can enjoy the facility of hd channels. After few months when i recharge for hd subscription they are saying hd box was changed and you have to buy new hd box which is of better quality.
Buying hd box with 600rs extra got wasted because of such worst ideas.

If they change the box suddenly, people who can afford it, can buy but for others old hd box should be continued with same old quality. It is a worst plan only to make money and cheating people...
Complaint comments  Read comments [2]Complaint category Satellite, Cable DTH TV

Sun Direct — unauthorization auto pay debit from my account

 kishore18352796 on Apr 2, 2018
To whomso ever it may concern

First of i wish to say that this is worst and waste app. kindly requesting to the people please do not install this App this is an bogus app, once you have be subscribed you will be auto debiting of Rs 50 every month

Please unsubscribe my account detail fro the the login credentials, without my knowledge the amount is getting auto debit, i tried to customer care but no one picks and gives response and the other is through emial that is also worst.

kindly please take severe action on this...
Complaint comments  Read comments [2]Complaint category Unauthorized charges

Sun Direct — activation of expired sundirect account

 thunglamosd on Mar 31, 2018
Dear, my sun direct bearing card no [protected] r expired. Now i have recharged my card on dated[protected] and my present balance is rs. 633.08.
I therefore request your esteem company to kindly activate the said account at the earliest. Your prompt action in this regard is highly appreciated.
Thank you
With regards
Thunglamo odyuo
Wokha nagaland...
Complaint comments  Read comments [1]Complaint category Telecommunications

Sun Direct — change my old mobile number [Resolved]

 Ratheesh.R on Mar 16, 2018
Dear sir:-

Smart card number:[protected]

My name is aji kumar from gujarat i have one sun direct hd connection. I want to change my old mobile number and add my new number.

Kindly accept my request and place change my mobile number. I have put it in down my old number and my new number also.

My old mobile no : [protected]
My new mobile no : [protected]

Thanks

Aji kumar...
Complaint comments  Read comments [1]Complaint category Family & Relationships

Sundirect — failed transaction

 PaulCh on Mar 16, 2018
I made an online payment of INR 2050.0 with Transaction ID [protected] towards payee Sundirect/CITRUS PAYMENT SOLUTION from my
Account for smart card number [protected] which failed on Feb, 09, 2018 at 05:21.

When the money wasn't reverted to my account, i sent a screenshot of my bank statement to them.
Instead of Sundirect dealing with bank/payment gateway for this transaction, they made chase the bank and merchant provider for more than a month.
I had to write literally more than 50 mails, make 50 calls for coordination.
I still haven't got the money and...
Complaint comments  Read comments [1]Complaint category Satellite, Cable DTH TV

Sun Direct — set up box upgrade [Resolved]

 baluu4u on Mar 14, 2018
I am using sun direct hd box and due to lag off time for watching tv i have used only sd channel and now because of interest on hd channels i have recharged for hd pack, but not able to view. (Its not playing).
Just i made a call to customer care and they replied that the hd box version has been changed.

Without any proper information and even advertisement they have changed the version and now asking to pay 699+150 for replacement.

They providing information that they have replaced the box at free of cost in oct-2017, but in nov-17 it has been charged.
Is...
Complaint comments  Read comments Complaint category Satellite, Cable DTH TV

Sun Direct — about the special function visual effects [Resolved]

 MalleshKumar on Mar 4, 2018
Sir you guys are doing a great job in giving the new shows and function to the tamil nada people.
But the effect which you make in the functions are causing eye effects.
For example vikatan awards the dance performance effects create more effect on eye sight.
Though you give the best these small makes bad impression on the channel.
Try to solve those things.
Thank you...
Complaint comments  Read comments [2]Complaint category Other

Sun Direct — changes in name and mobile number

 Johnsongkr on Mar 2, 2018
Dear i am using your sun directory dth services for past five years your service is very good clearance and value for money
Now i am living this address so please update our request as soon as possible

My name gkr poorna chandran
342 gandhipuram 2 nd lane
Pattiveeranpatti p. O 624 211
My mobile no [protected]
Please update our present details
My connection no [protected]
Thanking you
By
Gkr poorna chandran...
Complaint comments  Read comments [3]Complaint category Job & Career

Sun Direct — recharge amount repayment

 J.Thulasiram on Feb 22, 2018
My Name is J.Thulasiram. I am customer of your service.

My Card No:[protected]

I am recharge amount Rs.728 /- through Net bank as on 06.02.2018

But till not yet amount recharged, so this amount returned to my accounts

Bank: HDFC / Batlagundu Branch

Transaction No:[protected] / 06.02.2018 Amount Rs.728.00
Dear Sir,
CARD No:[protected]
Transaction: Net bank
Bank : HDFC
Branch: Batlagundu
Amount: Rs.728.00
Payment date: 06.02.2018
Transaction No:[protected]
Complaint comments  Read comments Complaint category Banks

Sun Direct — amount debited from the bank but recharge is not happened

 shivarajaithal on Feb 19, 2018
I made recharge through sundirect app by the sbi bank. my sun direct number is [protected]. and 1060 rs was deducted and it showing in statement. but sun direct guys are telling that recharge was not happened even they stopped all channels. My transaction reference id is [protected]- IGACXXXRZ3.

please check and provide me channels or return my amount....
Complaint comments  Read comments Complaint category TVs

Sun Direct — about channel

 Tejas_rn on Feb 15, 2018
Sun direct is not providing us star sports select 1 and select 2 in sd. They are not ready to reply to is as well. Star sports now telecasting all other nation except indian cricket in select 1 or select 2 so we are missing lot of cricket. Even i contacted them through phone call but they don't have any information regarding this.
I contacted star sports channel authority and according to them it's not their fault and said to contact the service provider. So the reply from your team is really bad. Please make sure to solve the customer problems and solve as soon as possible...
Complaint comments  Read comments [2]Complaint category Satellite, Cable DTH TV

Sun Direct — irresponsible and reckless customer support

 zaraheapen on Feb 12, 2018
I had requested for a new sundirect connection three days ago. The time and date fixed was yesterday (February 11) at 3pm. I was given one 'dolphin agencies' contact details with the point of contact being one mr. Manikandan.

However no one called me for the connection and while i was waiting i called up the agency who then informed me that they have not received such a booking from sun direct. He infact redirect me to another contact number saying the person was a local distributor.

To my surprise, the person who's contact was shared to me by the agency was the actual...
Complaint comments  Read comments Complaint category Satellite, Cable DTH TV

Sun Direct — changing the name of my account

 Josee97 on Feb 5, 2018
In my account, the name is wrongly updated as genius joseph. The actual name is j. Renius
Please change the name. My smart card number is [protected]. I subscribed it on 3rd february 2018. It's my kind request. Please change my name. It looks awkward. When you receive details from users or customers please ask them to verify it. It will be good for both customer and retailer...
Complaint comments  Read comments Complaint category Entertainment and Recreation

Sundirect — change my mobile no.

 satyaveni kadali on Feb 1, 2018
Dear sundirect,
I k. Ramarao s/o saheb have a connection in sundirect dth with registered card no.[protected]. I am from amalapuram, eastgodavari, andhrapradesh please i want to change my new mobile no.[protected] instead of [protected] and forgot my password also. So please change my registered mobile number.
Thanking you,
Your's sincierly
K. Ramarao
Amalapuram...
Complaint comments  Read comments [5]Complaint category Home & Garden

Sun Direct — activation issues

 Mohan (Artking) on Jan 24, 2018
Yesterday i have placed an order for new connection and in next day morning they have fixed the mount and informed us that within 1hr it will get activated.

I was waiting from 12 to till 7pm still it is not activated, when i checked with customer care division, they informed that my documents are not updated in their system so can't help.

It is totally worst service and worst customer care. For sure i will never recommend this service to any of my frnds and relatives....
Complaint comments  Read comments [4]Complaint category TVs

Sun Direct — sun direct recharge done in the morning but channels not coming

 sweetbans on Jan 24, 2018
Did a re-charge this morning after the subcription got expired. I wasnt getting any chanels. So called [protected] and they said it will be activated within 48hours and i was suprised to hear this as normally it takes 2 to 3 mins to get chaneels activation. Few mins later only hd channels got activated.. Called customer care and again they said it would take 48 hours. Now nothing is coming. Have been trying to reach out to the customer care for the last 1 hour, the no is busy...
Complaint comments  Read comments Complaint category Satellite, Cable DTH TV

Sun Direct — network error

 Hanumanth Mulagund on Jan 18, 2018
Respectedd sir.

I hanumanth m. From haveri district savanur talluq. Huvinashigli village. Pin co.581118. I am using the sun direct dish cabel since 01 year connection is in the name of me. And my complaint is that, i am facing the network error as
(E-48-32 no signal) since one week and i have alredy registered an two complaints in one week. And registered complin no is. Sr[protected]/01/2018) and second compline no is also same as sr[protected]. The thing is thinkable in hire that the teqnisians are demanding sum off 1000/- for network problem. When we ask them they...
Complaint comments  Read comments [1]Complaint category Satellite, Cable DTH TV

Sun Direct — i am getting wrong sms & ivr

 Niranjan C on Jan 16, 2018
Smart card no [protected] its not my smart card number but iam getting sms & ivr calls its very much trouble it is not belong my mobile number i have given 20 time complaint from past 2years but sundirect executive are not solving problem now iam planning to give cunsumer complaint i have 20 complaint numbers & 50 sms that not belongs to me todays fresh complaint no cw[protected] hopeless useless service sundirect...
Complaint comments  Read comments Complaint category Satellite, Cable DTH TV

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