Sun Direct Customer Care
Sun Direct TV Pvt. Ltd.
Customer satisfaction rating: 2%
Submit a Complaint
1142
COMPLAINTS

Sun Direct Customer Care

Sun Direct TV Pvt. Ltd.

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Address
73, MRC Nagar Main Road, Mursali Maran Towers
Chennai
Chennai District
Tamil Nadu
India - 600028

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
266
down
108

Phone:
Phone:
+91 43 1394 0858
(Tamil Nadu)
up
242
down
114
up
170
down
61
+91 40 3940 8585
(Telangana & Andra Pradesh)
up
118
down
50
up
81
down
50

Additional info
Nodal Officers

Customer Care & Contact Details

Regional Customer Care
Andhra Pradesh
+91 40 3940 7575

Bihar
+91 61 2394 0757

Chhattisgarh
+91 77 1394 0757

Delhi
+91 11 3940 7575

Gujarat
+91 79 3940 7575

Haryana
+91 18 4394 0757

Himachal Pradesh
+91 17 7394 0757

Jharkhand
+91 65 1394 0757

Karnataka
+91 80 3940 7575

Kerala
+91 48 4394 0757

Madhya Pradesh
+91 73 1394 0757

Maharashtra
+91 22 3940 7575

Orissa
+91 67 4394 0757

Punjab
+91 17 2394 0757

Rajasthan
+91 14 1394 0757

Tamil Nadu
+91 43 1394 0757

Uttar Pradesh
+91 52 2394 0757

West Bengal
+91 33 3940 7575

View More Information...

Customer satisfaction rating
2%
Complaints
1142
Pending
0
Resolved
18
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

Sun Direct Complaints & Reviews

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Sun Direct — no signal-48/52

 appachankutty on Oct 23, 2017
I am a consumer in sun dth during the 13 month .the network problem, is very high in our places now our instrument is not working . i complaint the costumer service center complaint no SR 171020007020.ON OCT, 20th at 3pm.But till time any one not attending the matter . So i want to a written clarification about the matter, and i will go to consumer court, you peoples irresponsibility and blame to costumer, the same complaint is facing many of our places ....
Complaint comments  Read comments Complaint category TVs

Sun Direct — sun direct half channels not able to view and complaint unsolved

 Vrinda Nair on Oct 22, 2017
My smart card number is 10064137937. I hav complained 5 days back abt half channels not able to view bt still the problm is nt solved also 2 days ago the technician named krishna who said he would be coming in 1 hr now he is saying sun direct has take over reliance network so there is error hence he won't be able to set the right frequency for particular channels so i jst want to know why the customer care people didn't inform us regarding this and also how long will it take to solve my problm. Even the customer care people are not giving the right answer. This is not done from ur side also if the...
Complaint comments  Read comments Complaint category TVs

Sun Direct — about hd box order

 nagbhushanam9999 on Oct 22, 2017
Sir,

This is for sundirect dth is not responding about complaints from last 7 days. I have given a complaint no:sr171015001101 for e-48-52 signal has been registered with sundirect. On that day company provided technician came and give suggestion that change that sd dth box. So again i approached to sundirect call center on 19-oct-2017. Srno:17109006547. That sr (Service request) is also not closed. I receive a message from customer care on 21-oct-2017. I. E. Dear customer, please find service engineer details - appointment time:10/21/2017 03:45:00pm, name: rohith, mobile no:9949120018,...
Complaint comments  Read comments Complaint category Satellite, Cable DTH TV

Sun Direct — set top box complaint sr171011002892

 AdarshGaonkar on Oct 22, 2017
Complaint sr171011002892 lodged on 11/10/2017 pending till date! Have been calling everyday since 11/10/2017, same answer - "it will be resolved in 48 hrs".
The set top box isn't showing any indication of power.
It's been over 10 days now and every means of communication has been tried.
Payment has been made for six months in advance.
Kindly repair or refund!...
Complaint comments  Read comments Complaint category Satellite, Cable DTH TV

Sun Direct — set of box not working

 Sureshp1788 on Oct 20, 2017
My customer id 41027775513 i have register complaint on 15.10.2017. Register no is sr171015008102.
My set of box not working so i request change from old set of box to new hd set of box. I have followed so many times but still now not solved & and also service engineer not my call from 15.10.2017 to still now. Name is vijayan - 9940138590

So pls solve the issue today without-fail...
Complaint comments  Read comments Complaint category Satellite, Cable DTH TV

Sun Direct — wrong caf 42815063377

 oksumesh1 on Oct 20, 2017
My name is sumesh residing in cochin. 42815063377 sun direct connection is not mine. But i always getting calls/message in my mobile no 944...4534.

I already spoke to customer care. They doing nothing. Pls do the needful.

42815063377 also verify your customer.

I hope customer verification is not doing sun direct. It is illegal.

Regards
Sumesh...
Complaint comments  Read comments Complaint category Telecommunications

Sun Direct — non receipt of hindi news channels.

 Vinisubin on Oct 19, 2017
Ref. Card no.42765568862
Dear sir,

In this connection i would like to inform you that payment has already made upto 2018.. But all hindi news channel are not available since last few dates... You are adviced to reinstall the previous channels or refund the amount... Account no. Will be provided as and when required...

Yours faithfully
Radhakrishna panicker
Changanacheery
Kerala
8593042360...
Complaint comments  Read comments Complaint category TVs

Sun Direct — call disconnected abruptly and not responded properly

 Kiran Asha on Oct 19, 2017
I get recharge my Sun direct DTH via phone app, but not activated 1 hours so far. When I called to activate my DTH services via phone, the customer care person name (kiran) has given worst response about my query and disconnected the call abruptly. I also tried to complain via online support, there is also no response from their end. How can a normal customer can continue in services like this irresponsible services. As you provided all in Sun Direct App, still we have to call and inform to customer care, I don't why this app is launched....
Complaint comments  Read comments [1]Complaint category Other

Sun Direct — complaint not attended by company

 satish dhamu on Oct 16, 2017
I had a connection of sun direct. I'm not able to see all channels as per my package. I lodged a complaint against the issue on 12 oct 17 at customer care. They assured me to come with in 24 hours. On next day a call come from local service centre but nobody came to attend the issue / complaint. I again called to local service centre but no positive response from the company centre. On 15 oct i called to customer care then i come to know that my complaint is resolved. How funny. I logged the complaints again approximately 1300 hours but till now no body came to attend the complaints despite repeated...
Complaint comments  Read comments [1]Complaint category Satellite, Cable DTH TV

Sun Direct — channels disconnection

 Naushad Md on Oct 15, 2017
Hello,
3 months ago i was purchased sun direct connection of hindi movie channel with 6months free subscription. But this is 3rd month almost all the channels had disconnected by sun direct side. Now i was trying to reach those customer care from three four days, call not connected yet. Now i am requesting you to give a corrective action as soon as possible. Dish no as follows 10530799476r m b naushad...
Complaint comments  Read comments [2]Complaint category Satellite, Cable DTH TV

Sun Direct — hindi new channel

 mjayjha on Oct 15, 2017
Hi

My self mrityunjay kumar house no 179 sector 10 gurgaon 122001 having connection of sun direct. After various compliant i am unable to watch hindi new channel. Request to you please do the needful to continue to hindi news channel.

Need prompt action in this regard else i am bounded to go with another service provider.

Regards,
Mrityunjay
9717843757...
Complaint comments  Read comments [2]Complaint category Satellite, Cable DTH TV

Sun Direct — some news channels like india tv, dd news, india today, cnn, abp news, aajtak are not coming. no cc is lifting phone. cc is not service oriented.

 Hema Sundaram on Oct 15, 2017
Many news channels like india tv, abp news, aajtak, dd news, etc are not coming. Customer care is not lifting phone enen after repeated efforts. Even if lifted, they just fool us saying wait for 2 hours the channels will come but the channels never come. Cc is very bad and not at all service oriented. Please ensure that channels come for which we pay for. Though we hired a pvt person he told that the problem is with sun direct/cc....
Complaint comments  Read comments [3]Complaint category TVs

Sun Direct — rude and misbehaviour of customer care staff

 sshivak on Oct 14, 2017
My sun tv smart card number is 1002 1226 468. Most of the channels are not coming. Service is intermitant and eractic. The worst part is when you try to lodge a complaint, customer care staff misbehaves and talks rudely. I lodged complaint no. Cw171014032194. The customer care executive was rude and refused to register my complaint. When i insisted he registered the complaint as above and within one minute i receive a message saying complaint is resolved as customer not in front of tv which is a lie as i read out the channel names and nos to him from the tv as desired by him. When there is no error...
Complaint comments  Read comments [2]Complaint category Satellite, Cable DTH TV

Sun Direct — no service, not able to view 20 percent channels.

 Sharmistha Roy Ghosh on Oct 14, 2017
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Re: re: re: smart card no.41141169973, complaint for not available maximum channels, not support by you.
Bhaskar ghosh
To customer care, nodalgoa@sundirect.in more...
Thursday, october 12, 2017 9:29 am
Click to view full html
As required my set top box no.171213
And 10059999788

On thursday, october 12, 2017, 2:56:54 pm gmt+5:30,...
Complaint comments  Read comments Complaint category Satellite, Cable DTH TV

Sun Direct — no service - not able to view any channel

 Vivek_Nelvai on Oct 12, 2017
Not able to view any channel. This all is happened is due to satellite activity which they have planned and not communicated to any user regarding the same. Changed signal frequency, and asking us to get it reset. But when problem is done by you. Then you should arrange for technician to solve the same, why we should unnecessarily pay visit charges to him when the problem is created by sun direct people.

Solve my problem asap as i am not able to view any channel from saturday. 07th october. And after complaining also no action from any body yet....
Complaint comments  Read comments Complaint category Satellite, Cable DTH TV

Sun Direct — negligence and negligence

 Pr11 on Oct 10, 2017
I just get a reply from sun direct but don't get any proper service in this smartcard no. 10236329800 which i already provided at previous complain in consumer forum... But it's really shame for them that they don't give me the clear service for 1 month... If they will not give the appropriate service in 2 days... Then i will ask for my money 1600 rupees back & they have to give me the charge... Then i will leave this worst connection.. This is my last & last warning to u... I will not forgive you & in any way, i will take back the money...
Complaint comments  Read comments [3]Complaint category Satellite, Cable DTH TV

Sun Direct — this is to inform you that your executive is good for nothing is

 Rageshkumarpr on Oct 9, 2017
Our dth connection was not working properly for few days. Only we get 4 working chanels i was trying to call your customer care several times but the response is busy or music, at last a person has taken the call and told me one of the person will contact and activate rest of the chanels. But one person directly came to home today and nothing to do there and he called the technical staff and activated the chanels. And he was asking service charge rs.150 and paid the amount. Actually we don't know what service he has done there. No need of a person directly came for activating the chanels. The same...
Complaint comments  Read comments Complaint category Satellite, Cable DTH TV

Sun Direct — sir, my card no is 10532785465, my connection has disturbed. error code is 48-32, please help me to solve the problem soon. [Resolved]

 Thendy on Oct 9, 2017
Sir, 15 oct. Onwards my sundirect is not working.. Error code is e48-32 no signals please check cable connection to antenna. E 52-32 contact your service provider. We suspect that something happened to the dish. Something may have fallen on it or someone has touched on it.
Sir we are so disturbed. Kindly help to solve the problem soon. Waiting for your kind action in this problem....
Complaint comments  Read comments [3]Complaint category Other

Sun Direct — dis telecast of india tv and abp news

 Bala_Chandra2 on Oct 9, 2017
Dear sir,

This is to bring to your kind notice that in my smart card number r41055208403 some of my favourite news channels like india tv, abp news are not getting telecast. I have been trying to get in touch with sun direct customer care executive in their call centre number given. This phone number is just receiving my call after that transferring to customer care executives but, instead of any one coming on line, just listening music for lengthy minutes.

You are requested to investigate the matter and advise them to contact me on my cell no.9601686043.
Complaint comments  Read comments Complaint category Satellite, Cable DTH TV

Sun Direct — customer service issue

 sachin yeola on Oct 8, 2017
Sun direct,

As per mentioned on your website 24*7 service is totally fake.
Today date (8/10/2017) i have recharged my tv but still after 2 hrs not able to see any channel.
Then i tried calling them and went for live chat... They didnt attend the call and even not replied on chat.
This is really very annoying... If we are paying you what you demand then you should also give a service which we demand......
Complaint comments  Read comments Complaint category Satellite, Cable DTH TV

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