Sun Direct Customer Care
Sun Direct TV Pvt. Ltd.
Customer satisfaction rating: 4%
Submit a Complaint
1239
COMPLAINTS

Sun Direct Customer Care

Sun Direct TV Pvt. Ltd.

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Address
73, MRC Nagar Main Road, Mursali Maran Towers
Chennai
Chennai District
Tamil Nadu
India - 600028

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
378
down
148

Phone:
Phone:
+91 43 1394 0858  (Tamil Nadu)
up
349
down
147
+91 80 3940 8585  (Karnataka)
up
248
down
92
+91 40 3940 8585  (Telangana & Andra Pradesh)
up
178
down
74
up
164
down
76
up
102
down
41
up
30
down
25

Additional info
Nodal Officers

Customer Care & Contact Details

Regional Customer Care
Andhra Pradesh
+91 40 3940 7575

Bihar
+91 61 2394 0757

Chhattisgarh
+91 77 1394 0757

Delhi
+91 11 3940 7575

Gujarat
+91 79 3940 7575

Haryana
+91 18 4394 0757

Himachal Pradesh
+91 17 7394 0757

Jharkhand
+91 65 1394 0757

Karnataka
+91 80 3940 7575

Kerala
+91 48 4394 0757

Madhya Pradesh
+91 73 1394 0757

Maharashtra
+91 22 3940 7575

Orissa
+91 67 4394 0757

Punjab
+91 17 2394 0757

Rajasthan
+91 14 1394 0757

Tamil Nadu
+91 43 1394 0757

Uttar Pradesh
+91 52 2394 0757

West Bengal
+91 33 3940 7575

View More Information...

Customer satisfaction rating
4%
Complaints
1239
Pending
5
Resolved
44
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

Sun Direct Complaints & Reviews

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Sun Direct — poor customer care support

 sundarbala on Aug 15, 2018
1. It is intimated that i have two sun direct set top boxes. One is the parent connection (No.[protected], hd box) and the other one is the child connection (No. [protected], sd box).

2. The validity of my child connection got over on 11 august 18 and hence i recharged it with the current plan (Rs 169/-). But it was unsuccessful and tried again once on 12th and once again on 13th august. But both the attempts were unsuccessful and the money got debited. Out of three unsuccessful attempts, only once the amount rs 169/- got refunded and the other two are still pending despite repeated...
Complaint comments  Read comments [1]Complaint category Satellite, Cable DTH TV

Sun Direct — new connection

 Liji Rabi on Aug 10, 2018
This is to bring in to your kind notice that i have started a new connection of your company yesterday at 3pm but till now it is not activated and the one who has done the settings is not at all concerned for the same. I have done the payment also, i'm not at all satisfied with your service. It has been only one day and costumer satisfaction is zero. Consider this complain and do the needful....
Complaint comments  Read comments [2]Complaint category Satellite, Cable DTH TV

Sun Direct — sun direct signal problem

 Bala Nayagam on Aug 8, 2018
Changing the channel, screen shows empty for sometime and then shows check the cable connection with antenna, then after one minute the channel appears

Between the changing channel time delay to appear is prolonged.

News 7 tamil is not connecting

Display is is slow. These problems for the past one monyh only. Kindly rectify the above problems and inform me.....
Complaint comments  Read comments Complaint category Satellite, Cable DTH TV

Sundirect — miss sale

 Madhu Maram on Aug 2, 2018
Dear team,

Name is madhu maram, sun direct smar card number: [protected].

Last year i have taken the hd south plan for 4000 for one year, recently in 19-march-2018 my one year plan was over. I went to sun direct distibuter who has given the initial connection and cleared told him i need only south plan and i don't want hd connection. He checked and sujjested please reacharge with 1908 you will get one year, i said ok and given amount and recharge done from there to till[protected] there was no issue.

Suddedly i got an sms on tv screen saying your plan...
Complaint comments  Read comments Complaint category Satellite, Cable DTH TV

Sun Direct — I had complained reg set top box problem

 anjaiah_o on Jul 30, 2018
Dear sir,
I had given a complaint that set top box has some problem.Complaint no SR[protected] for E 06-SMC Failure has been registered with Sun direct.24x7.
Complaint was registered on 25 -7-18 and after two days one of the service sms received that technician will be visiting our house.after third day technician gave a miss call then I recalled for such a delay in attending the service . Then he did not return back to rectify the problem instead my service complaint was closed as attended.is there not any consumer forum for such an odd behaviour of service provider if their kindly...
Complaint comments  Read comments Complaint category Satellite, Cable DTH TV

Sun Direct — increase in fare

 tnairdeepu on Jul 30, 2018
This is the third time sun direct increases the payment. Initially it was 259 after 2 months it changed to 269 now its 280. Customer doesn't give any intimation regarding the increment. When we try to make the payment with the last paid amount then also we got the information that the amount is increased. Also didn't give any information regarding the purpose of increment or what are the additional features provided by them....
Complaint comments  Read comments Complaint category Satellite, Cable DTH TV

Sun Direct — some channels not displaying - no use even after inspection of service engineer - unethical behavior of customer care

 advocatepraveen on Jul 25, 2018
I am an user of sun direct from past 18 months. Form the inception the service of the provider is less than worst. Recently i have done my recharge for 3 months. From then the problem is raised again. Called to customer care as usual irresponsive answer. Called local distributor, charged amount and the same problem repeating from 2 days. Customer care busy distributor not picking the phone. Very very worst service providing by the sun direct. I will not suggest to any body to go for this. Very bad and arrogant customer care support....
Complaint comments  Read comments Complaint category Satellite, Cable DTH TV

Sun Direct — cheated to customer by distributor given old connection instead of new conn card no.41464152564

 thallam raja on Jul 25, 2018
This is thallam raja i am working at dhanlaxmi bank, recently i got transferred from rajampet to tirupathi i have taken new sun director connection on 13.06.2018 at tirumala enterprises, rc road,. Tirupathi, the dealer has given old connection instead of new connection, which was there in some other name activated on 2015 and not in with my name this entair activity has run through phone only, i didn't visit his office i didn't take invoice, now asking invoice, he told that you didn't take connection with me, dealer number [protected] and dealer sent technician number [protected].
They cheated...
Complaint comments  Read comments Complaint category Banks

Sun Direct — ota upgrade from 4 days; no service

 Revanth Chandra on Jul 22, 2018
Good morning,

From 19 th of july 2018, there is no channel streaming on my sundirect dth connection, because of ota upgrade, which is pathetic and dth keep on restarts itself continuously. I have recorded the video for the reference. I have repeatedly contacted customer care for resolution, however nill response from them. Yesterday i could manage to appoint a technician to resolve the solution with the help of customer care.
Very poor service from sundirect dth, customer service is very bad and they are not responsible for the service they are providing.
Since, i...
Complaint comments  Read comments Complaint category Satellite, Cable DTH TV

Sun Direct — hd set up box upgrade

 remo2raj on Jul 21, 2018
Name : Rajashekar K

Smart card no: [protected]

Mob. No : [protected]

Dear Consumer Forum Team,

I have been with Sundirect DTH since 2009, I recently upgraded my TV to a HD LED TV. When I reached out to Sundirect Customer service team requesting for a HD set up Box upgrade . I was asked to pay INR 699 plus INR150 technician charges . When I asked for the reason associate said u will hv to pay for HD setup box upgrade. When I asked for Supervisor call transfer request was declined stating there is no supervisor.

When I asked...
Complaint comments  Read comments [1]Complaint category Satellite, Cable DTH TV

Sun Direct — no proper response from customer care people & without intimation charging higher amount by changing plan value

 Shiva Goud Vari on Jul 17, 2018
My sun direct card number : [protected]
I am using sun direct since 4-5 years, every month i will be doing 310 rs of recharge, even today also i have done the same amount 310/- rs but my card was not activated when i called customer care 22 times they are not ready to solve my problem and cant transfer my call to there higher authority or to manager they simple say go and contact Chennai it seem.when i have purchased you sun direct connection they not said me to go to Chennai to purchase it and in case ill face any problem they not said me to go Chennai to just say go to Chennai you kept...
Complaint comments  Read comments Complaint category TVs

Sun Direct — refunding

 shenoy1995 on Jul 15, 2018
I had recharge on 13.06.2018 on sun direct official site. & my customer id. is [protected]. but i didn't get the recharge but Rs. 309 /- has been deducted from my bank account after i call customer care they said it has been refunded. So i will recharge on my pay tm account. still i didn't get my money or recharge. and i will gave my recharge transaction id also. now it been more than a month....
Complaint comments  Read comments Complaint category Satellite, Cable DTH TV

Sun Direct — wrong plan activation concerned, please respond immediately [Resolved]

 Akilc on Jul 14, 2018
DATE: 14.07.2018
SMART CARD NUMBER:[protected]
Phone: [protected]
Complaint Number: SR[protected]

As Iam not viewing my sundirect Since 400+ days (approx more than 1 year), iam eligible for CHARAN OFFER TELUGU VALUE PACK of Rs. 678 for 5 months.

when i try to recharge through sundirect website it was showing me Amounts 169, 507, 1014, 2028. so iam not able to enter Amount 678 to recharge.

Then i called customer care then they said me to "recharge half amount of 507 first and then do recharge Amount 169 secondly" and intimated...
Complaint comments  Read comments [1]Complaint category Satellite, Cable DTH TV

Sun Direct — for bad service

 prabhakar kistapuram's on Jul 10, 2018
Hi this is prabhakar kistapuram's my smart card no [protected] I have sun direct since 2010 .but i am relocating the my sun Dth I will call you Customer care today morning. one person call me at the 11 clock that person was Kosgi branch located his name is Balu.he committed to come my location in 3 clock he doesn't reach to since now after 5 clock I will call him. he will talk to roudly . He don't know how to bihaviour the customer and he will talk to roudly with me.he will talk very bad words his number is [protected] please take immidiatly action

Regards,
Prabhakar kistapuram's
Complaint comments  Read comments Complaint category Satellite, Cable DTH TV

Sun Direct — dish tv not working, not responding anyone to give complaint on this

 ravipagidoju on Jul 8, 2018
My sim card number :[protected], Signal problem and dish tv not working from last 2 days due to last day very very small 1hour rain, customer care numbers [protected], [protected], [protected] and telangana number [protected], no one is responding, after entering the sim card number automatically the call has disconnecting, worst customer support services from sundirect, i have never seen these kind of customer support for any other products, due to very small rains, signal problem is raising, from last 2 days no signal is there due 1 hour small rain in last day. This is very very bad services from...
Complaint comments  Read comments Complaint category Satellite, Cable DTH TV

Sun Direct — we are not receiving signal since 19th june 2018

 avnmapparaoade on Jun 27, 2018
I avnm apparao made a complaint reg non availability of signal on 19 june 2018. After two days technician called to tel he woul come on next day. On 26 th morning helpdisc people called me and stated my problem resolved.
Fact is that no technician came
Problem still persisting
Helpline people and field technicians misguiding management
I expect action taken report on concerned calcenter incharge and technician
My mob [protected]
Mysmart card no [protected]...
Complaint comments  Read comments [2]Complaint category Satellite, Cable DTH TV

Sun Direct — signal problem and customer care problem [Resolved]

 Sai Chandra Ðärlîñg on Jun 25, 2018
It's very irritating in the case if signals... If we give any compliant to customer care they are ready to take compliant... But it's not useful... If we go to service center they will do little work of 5 minutes and take money... Or they will say simply to take another card and setup box which is costlier... Worst signalling service I hav ever seen...
Complaint comments  Read comments [1]Complaint category Universities

Sun Direct — insisting me to upgrade hd set top box when I already have one! [Resolved]

 nikhil_uppaluru on Jun 23, 2018
My account number is [protected] and i have sun direct hd set top box with series n8771b.

I used to watch hd channels earlier in 2016. But i have changed to sd channels for some reason. Now again i want to upgrade to hd channels. But you customer care executives says its mandatory to change my set top box by paying 699rs + visiting charges, otherwise i will not get hd channels.

I did not understand this at all as i was able to get hd channels then its not possible again. Is this some kind of cheating customers?

I write to nodal officer also but same...
Complaint comments  Read comments [1]Complaint category Satellite, Cable DTH TV

Sun Direct — sun dth signal - annual recharge done but no service [Resolved]

 Sanil Pillai on Jun 13, 2018
I have done an annual recharge for my Sun DTH connection and after 15 days i stopped receiving signals. Tried all possible ways to get in touch with you

1. Contacted your regional service center in Indore at [protected]
2. Contacted Chennai head office
3. Sent an email to customer care
4. Sent an email to the MD as well

Complaint number[protected]
TV Service Number [protected]

I being a senior citizen and trying all possible ways to get it resolve, its going in vain with no use. If you can't provide service why do you even...
Complaint comments  Read comments [7]Complaint category Sports & Recreation

Sun Direct — wrong billing customer id 42805862978 mob no. 9986949051 overcharging for my malayalam economy pack [Resolved]

 Thomas Thaliath on Jun 12, 2018
I had changed the base plan to malayalam cinema plus sports pack on march 16 2018 & paid rs.728 for 3 months. But i found the plan got expired within 2 months. So you need to refund for 1 months. I have to recharge again on may 16 2018 to continue your services. This is what i am writing to sun direct for past 3 weeks, but they are refusing to refund. So i have to write to concerned authorities about the cheating ythey are doing through their website.

Pls insist that sun dth change their website, which presently cheat the customers with wrong information & making the customers to...
Complaint comments  Read comments [2]Complaint category News & Media

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