[Resolved]  E Zone, Chembur Mumbai — E zone sold me a Sony Ericsson hand set with a one year warranty, but the Sony Ericsson service center deny any warranty

Address:

Mumbai City, Maharashtra

Dear Sir,

I purchased a Sony Ericsson handest model no. S302 from E Zone, Chembur (Mumbai) on 12/12/2010.
(Cash memo# T6/4259).

I was told that the cell phone has a warranty for an year, but since the time I bought it I had difficulty in using it, as the speakers weren't working. I took the handset to e-zone who asked me to contact Sony Ericsson service center at Vashi. The Service center at Vashi asked me to take it to some other service center as they were about to close the service center from that place. Finally last month when I took it to Ghatkopar Service Center, I was told that the model is 2008 make and I was sold an old model and there is no warranty on this handset.

I would request you to please look into this matter, this is caused me enough trouble since the minute I purchased it. neither e-zone nor Sony Ericsson is taking responsiblity for the same.

Kindly help me with this,

Your sincerely

Ankur Srivastava
Tata Institute of Social Sciences
Deonar, Mumbai