[Resolved]  EaseMyTrip.com — Easemytrip.Com is either bunch of thugs or some semi-literate people

Address:

Delhi

I booked two tickets from this site called easemytrip.Com on 6th oct 2012. These tickets were for my parents who were coming guwahati to delhi on 5th nov. The timing according to them was 18.15 hours.

On the said date ie 5th nov. My parents reached the guwahati airport well ahead of time at 16:30 hrs. But to they received a big jolt when they were informed by the airline staff that the flight they booked the tickets for have already left at 15:35 the same day. My father then had to pay the current ticket at the airport itself to keep his travel schedule intact. (He had to pay an amount of rs.15,546 on top of what I had already paid to the website).

Now when I contacted the website for refund of the money (the current ticket price of rs.15,546) they simply told me that the amount wont be refunded to me because the subject line of the mail accompanying ticket read as 'reissue done inr 3000/-(Must be re-confirm by airlines)'. One would obviously detect the grammar mistake in the line. But nowhere in the line it was mentioned that the buyer needs to call the airline for reconfirmation. The line simply means that the airline would reconfirm the booking.
None the less these thugs or semi-literate bunch of people now are refusing to refund the amount despite my calls/Mails to reason with them.

Now irrespective of the subject line (the grammar mistake and the meaning aside), can the site send a ticket with wrong information to the buyers in the first place?
is there no accountability of these sites?
is it one of those 'fly-by-night' operators, who are just muddying the industry.

I am going to file a case against them in the court any which ways, but I thought it would be also good option to publicize and expose easemytrip.Com and their kinds, so that they will think twice before cheating somebody else.