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EaseMyTrip.com Complaints & Reviews

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Updated: Jun 30, 2024
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EaseMyTrip.com reviews & complaints(1313)

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M
msajuk
from Aizawl, Mizoram
Jun 30, 2024
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No refund for ticket cancelled a month back

Address: St. Paul's Hr. Sec. School, Aizawl. Mizoram

(1) My ticket was cancelled by Indigo on 26 May 2024 due to cancellation of flight. I was informed that the refund would be received through the travel agent EaseMyTrip. Its over a month and there is no refund as yet.
Ticket booked on 6 May 2024 for Moses Saju Kuriyan, PNR J6B3FR, flight Guwahati to Aizawl

(2) I had to book yet another ticket by Indigo (PNR DSVZUC) as they did not reschedule my ticket. The booking was...
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M
MayurN
Jun 29, 2024
Feb 5, 2025
This thread was updated on Feb 5, 2025
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my payment is deducted from my bank account but i have not get my ticket

Hi,
Today 06/29/2024 I booked the ticket from Mumbai to NYC for 4 traveler, my payment was deducted from Union Bank of India 255574/- i also received the SMS as well as Email from Bank about debit of the Amount from Bank Account same email of Debit from bank has been sent to [protected]@easemytrip.com, but I still did not receive my Ticket:

Booking ID: EMT[protected]
Travel Date 12 Jul 2024
Travel - Mumbai to...
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Sanyam Thakur
Jun 18, 2024
Jun 21, 2024
This thread was updated on Jun 21, 2024
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Amount got deducted from the account but no ticket confirmation

Address: Building No. - 223, Patparganj Industrial Area, New Delhi - 110092 (India) Email us: [email protected] Call us: 011 - 43131313, 43030303 WhatsApp: w

I have booked a flight ticket through ease my trip on 16 June 2024. They have deducted my money but no ticket booked and pnr is also not generated. Upon calling their customer support, all they say is we did not receive your payment. The amount got successfully debited from the bank account using internet banking but Easemytrip is still denying it even on sharing the attached transaction details with them. Ease my trip booking id : EMT[protected]....
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R
rs987
Jun 11, 2024
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Website: www.easemytrip.com/?msclkid=897a8df2a0fe191e2b9eeb95fa3b8e7e&utm_source=bing&utm_medium=cpc&utm_campaign=Brand%20(EaseMyTrip.Com)&utm_term=easemytrip&utm_content=EaseMyTrip%20Exact

I have booked flight tickets for my family (Vistara Mumbai to Singapore return tickets). The money has been debited, the website said they would provide a confirmation in maximum 45 minutes. It has now been more than an hour and the status is still pending. I have tried calling the 24/7 customer support multiple times but no one picks up. Kindly resolve this urgently as I may have to book tickets elsewhere and hence would need the refund urgently.
Jun 12, 2024
Complaint marked as Resolved 
Resolved automatically after posting the comment
EaseMyTrip.com customer support has been notified about the posted complaint.
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    N
    Nitin Barua
    May 13, 2024
    Jun 18, 2024
    This thread was updated on Jun 18, 2024
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    refund not received for cancelled flight booking

    Address: Sri Ganganagar, Rajasthan

    I am writing to bring to your attention an unresolved issue regarding a refund for a cancelled flight booking with the following details:

    Booking ID: EMT[protected] & EMT[protected]
    PNR No.: YUZHFB and CTJKWJ

    I cancelled the flight of one passenger ( Tusharika Sharma ) booking due to medical reasons, as advised by the doctor, which necessitated the passenger not to travel for 15 days. I have been informed...
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    Naga Bharat
    from Bengaluru, Karnataka
    Apr 16, 2024
    May 14, 2024
    This thread was updated on May 14, 2024
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    Denied full refund even after the flight was cancelled by the Qatar Airlines

    I have booked a flight from MAA to ATL Via Doha on 12 Mar 2024 with booking id: EMT[protected] from Ease My Trip. On 14 Mar 2024, I have got 2 emails with first one mentioned as one of the sector DOH-ATL was cancelled by the Qatar Airlines and the next email was another flight been automatically rescheduled for the next day by the Qatar Airlines itself. I have called the customer care regarding the same. They confirmed that as there is no other...
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    S
    swati@14
    from Mumbai, Maharashtra
    Apr 2, 2024
    May 1, 2024
    This thread was updated on May 1, 2024
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    Airlines has refunded the cancelled flight amount but easemy trip is not refunding

    Booking ID - EMT[protected], PNR - D4NYJE for your flight booked from DEL To BOM on Thu-07Mar2024
    indigo airlines is reimbursing the whole booking amount then why easemy trip is not returning my money. Flight was cancelled by indigo. kindly find attached mail received from indigo and tax invoices....
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    D
    dstom1
    Mar 22, 2024
    Mar 25, 2024
    This thread was updated on Mar 25, 2024
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    Ticket cancellation refund not received

    Address: Abu Dhabi UAE

    My Go First flight from New Delhi to Abu Dhabi for Booking id: EMTAE940805 was cancelled on 03 May 2023 and refund has not been initiated by easemytrip. They are saying that refund from the airline has not been received yet. Go First had sent me an email stating that they have initiated my refund to the agent but easemytrip has stopped responding to my mails and calls....
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    C
    Chweet_cherry
    Mar 18, 2024
    Apr 4, 2024
    This thread was updated on Apr 4, 2024
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    Charging amount more than final amount being displayed

    I made a booking with easemytrip and the final amount being shown was ₹25883 after all taxes and discounts. When I proceeded with the transaction, the amount charged was ₹26833. But after the transaction the final booking confirmation page also showed the amount as ₹25883. I have screenshots of the same. When I told them thay are quoting different break up and saying ₹26833 is the amount that was shown. I communicated with them that...
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    D
    Dishinpanmei
    from Imphal, Manipur
    Mar 12, 2024
    Mar 27, 2024
    This thread was updated on Mar 27, 2024
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    Refund related issues

    Address: new delhi

    I recently cancelled my flight from imphal to delhi as per the rules and given days i still haven't received my refund they told me that it was due to my bank but i talk with my bank and they told me they don't received any amount. On the day of my cancellation EaseMyTrip didn't ask for the my repayment method or my bank details i wonder how they refund it and the ARN number they give were also invalid kindly help me with my refund. i share...
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    chandu
    from Bengaluru, Karnataka
    Mar 11, 2024
    Mar 13, 2024
    This thread was updated on Mar 13, 2024
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    Money was deducted but flight was not booked

    Hello Team, I have booked flight from Frankfurt to Bangalore round-trip on today. Flight was not booked and money was deducted. Iam calling customer care and no response from them.What should I do ? Please contact [protected]@gmail.com...
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    S
    San123S
    from Gandhinagar, Gujarat
    Mar 10, 2024
    Mar 11, 2024
    This thread was updated on Mar 11, 2024
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    Unethical charges for reschedulement ticket

    Website: Easemytrip

    Dear Sir
    I have booked round trip from Dubai to Kolkata ( Dt 09/04/2024 to 21/04/2024) but due to some constraints I need to reschedule return ticket from 21/04/2024 to 18/04/2024. I continuously follow up with easemytrip care team for reschedulement charges but they intentionally give misinformation. I have already asked them about the bifurcation of charges but they are reluctant to give the same. Today the ticket for 18.04.2024...
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    A
    Alichikku
    from Kozhikode, Kerala
    Mar 6, 2024
    Mar 7, 2024
    This thread was updated on Mar 7, 2024
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    Money deducted from bank, not issue ticket

    Address: KOZHIKODE

    05 mar 2024
    Inr 33856 deduct from bank
    ticket not issued
    emt[protected] is booking id...
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    M
    Mithileshbajaj
    from Mumbai, Maharashtra
    Feb 25, 2024
    Feb 25, 2024
    This thread was updated on Feb 25, 2024
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    Wrong Reschedule Charges and Fraud with customer

    I booked Ticket dated 26 Feb 2024 PNR BU3I8G, paid 3014 fare was 2715, Due to change in plan, i want to reschedule, called call center the send link, i rescheduled, dated 28th Feb 2024, fare was showing 2550, demand online 392, i paid.
    Booking was showing pending, i called call center they told will get confirmation in 40 min.

    Again called they told need to pay 3488/-, Airline penalty is 2770 plus charges, while ticket...
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    D
    Dishinpanmei
    from Imphal, Manipur
    Feb 24, 2024
    Mar 12, 2024
    This thread was updated on Mar 12, 2024
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    Payment deducted from my account

    Address: Imphal

    Payment was made successful but easemytrip said the payments was unsuccessful...
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    I
    iqbalakhter
    Feb 24, 2024
    Aug 23, 2024
    This thread was updated on Aug 23, 2024
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    Compensation denied after agreement

    Address: Mumbai

    Dear sir/ madam,
    I am iqbal akhter, an nri staying in saudi arabia.
    I booked a round trip ticket for my wife through easemytrip.com aka emt which was scheduled for[protected]Chandigarh to dammam) and the return was scheduled in january 2023. I had to reschedule due to some reasons. Website accepted the rescheduling fee and gave me confirmation of booking but never sent me the ticket. I tried to cancel the tickets but the...
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    Dilragh
    from Mumbai, Maharashtra
    Feb 11, 2024
    Feb 12, 2024
    This thread was updated on Feb 12, 2024
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    Seat booked. Amount paid. Not reflecting Seat number on E-Ticket

    EMT[protected]
    Booking Date : Jan 16, 2024

    I have already paid for Seat number 2D Aisle. But today when I downloaded the E- Ticket it shows seat number -

    Why does the seat number not reflect on my ticket? Kindly advise urgently. Flying on 15th Feb by Indigo airlines.

    I checked on the Indigo website. It shows seat number 2D Aisle...
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    DK Jain 1234
    from Bareilly, Uttar Pradesh
    Feb 7, 2024
    Feb 8, 2024
    This thread was updated on Feb 8, 2024
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    Air Travel - Booking Date : Mon - 08 Jan 2024 Booking ID : EMT128481014 RoundTrip

    Address: Easy Trip Planners Ltd., 223, Patparganj Industrial Area, New Delhi-110092

    As a part of the above booking, Ease my trip had done my travel insurance through their partner ACKO Insurance. They have not included my surname in the insurance. My name is SUDHA JAIN, but they have written it as SUDHA only. I have sent them several emails along with my ID proof, and made phone calls, but they are not doing the correction. Kindly help. Thanks & regards....
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    S
    Shaswatshah
    Jan 26, 2024
    Jan 27, 2024
    This thread was updated on Jan 27, 2024
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    No refund till date

    Address: 223, F.I.E. PATPARGANJ INDUSTRIEAL AREA DELHI East Delhi DL IN 110092.

    I had a flight from jaipur to pune with PNR no. OTRN7J dated 24th January 2024 for which i raised cancellation on 22nd January 2024 . Upon calling i came to know that the cancellation request could not be processed till date and thus i was unable to claim for zero cancellation product with ID 3A7FM-C8NPK-INS insured with xcover.com .

    Please look into this and do the needful and process my refund as soon as possible since i...
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    K
    Krishit
    Jan 19, 2024
    Feb 3, 2024
    This thread was updated on Feb 3, 2024
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    Charged extra amount

    I booked a flight ticket on Easemytrip.
    The final bill amount said 16057.
    I was charged 17057.

    The app said 16057, even AFTER the booking was made and showed that I had used a promo discount code.

    However I was charged ₹1000 extra and on contacting customer care multiple times, I have received the same email response saying prices are dynamic.
    The booking was already made and paid for....
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