EaseMyTrip.com Customer Care
Easy Trip Planners Pvt. Ltd.
Customer satisfaction rating: 89%
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COMPLAINTS

EaseMyTrip.com Customer Care

Easy Trip Planners Pvt. Ltd.

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460, F.I.E Patparganj Industrial Area
New Delhi
New Delhi District
Delhi
India - 110092

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Customer satisfaction rating
89%
Complaints
214
Pending
10
Resolved
187
Awesome
Awesome! This company provides an awesome customer support service, responds to our every notification, and resolves most of the user complaints.

EaseMyTrip.com Complaints & Reviews

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Easemytrip.com — booking not confirmed quoting that the price has increased.

 Ambuj Goyal on May 14, 2019
I booked a ticket through them and after booking as i didnt get the tickets, i called them asking for the PNR, they told me that the status is pending and call us after 20 mins. I called gthem again after 20 mins and at that time they asked me about the DOB for the passenger. They didnt ask anything in the first phone conversation and when after i provided them my dob, they again asked for 15 mins. and after 15 min when i called them they said that sir now the fare has increased and you have to pay extra for the booking..
this is not my fault if the fare has increased. they could have asked...
Complaint comments  Read comments Complaint category Airlines

Easemytrip.com — easemytrip.com money debited from bank account but ticket was rejected

 sul_777 on May 7, 2019
I have booked international flight tickets on easemytrip.com to travel from hyderabad to london on srilankan airlines with amount of 1, 50, 222 inr. They have rejected the ticket after deducting that amount saying the fare has increased. After talking to them thrice i was not given convincing response. And the email mentioned that amount would be refunded automatically. Its been 24 hours that i didnt get any refund. And therefore couldnt book another flight.

Flight ticket booked date: 05 may 2019...
Complaint comments  Read comments [1]Complaint category Travel Agents

Easemytrip.com — change of pre booked seats despite paid for the preferred seats

 durga.shankar on May 1, 2019
At the time of booking of flight ticket for my self and family, from the said website for route ixr to del i.e from Ranchi to Delhi for Air Asia flight, I had pre booked seats for which amount was charged from me by the website. But at the time of web check in, airlines allotted me new set of seats. When contacted, Air Asia denied receiving any information and charges in lieu of the same from the website. My one number is GUUSQD. Seats pre-booked were 15 D/E/F and 16 E/F, which has now been converted to 22F and 23 C/D/E/F...
Complaint comments  Read comments Complaint category Airlines

Easemytrip.com — stop sms

 Rao k on May 1, 2019
Stop sending sms its been ennoye and do not want to receive any more. Please stop sms. You have been sending so many in a day. Unless you stop these spam smss i will compliant to consumer court you are violating my privacy rights. One should respect ptivacy. Stop sending sms its been ennoye and do not want to receive any more. Please stop sms. You have been sending so many in a day. Unless you stop these spam smss i will compliant to consumer court you are violating my privacy rights. One should respect ptivacy...
Complaint comments  Read comments Complaint category Airlines

Easemytrip.com — regarding refund of my ticket amount for my international trip booked through you on jet airways

 gauravsharma7752 on Apr 23, 2019
I had bboked a travel ticket for my family through you of jet airways. The flight is cancelled and as per jet airways travel agent need to raise the refund request. After my repeated mail and clarifiaction mail which i arranged from the jet airways for easemytrip they are not agreeing for refund and everytime marking me a mail that i have to file for refund directly to jet airways. Jet airways had denied me entertaining me directly as the ticket is booked through ageent.

Pls tell who is responsible. I need my full refund.

Easemy trip is highly unprofessional in handling...
Complaint comments  Read comments Complaint category Airlines

Easemytrip.com — air travel tickets of air france done thru easemytrip.com

 RajGopalS on Apr 23, 2019
I have booked air travel tickets with easemytrip and my booking id emt52948061

Easemytrip issued me tickets of two arilines air france and delta (Return).

Air france /delta - pnr: vzcz7r ticket number:[protected]/1/1
Mumbai vancouver on 01-may-2019
New york - mumbai on 27-may-2019

Jet airways is operating air france flight af6793 from mumbai to paris and now they have stopped operations from mumbai, under these circumstances i contacted air france and they replied back that easemytrip which is the booking agency will handle alternative...
Complaint comments  Read comments Complaint category Travel Agents

Easemytrip.com — flight cancelled but not informed

 gddave on Apr 20, 2019
1. I booked my round trip flight (Official tour) from mumbai-jaipur-mumbai from easemytrip website. Departure date from mumbai to jaipur was 17.03.2019 and from jaipur to mumbai was 18.03.2019.
2. Mumbai to jaipur flight was very smooth. However jet airways (9 w-2417, pnr: dedinz, dated:18.03.2019, time: 9:15pm) flight was abruptly cancelled by the airlines.
3. Neither sms/mail was sent nor call was made (Violation of dgca rule :car, section 3, series m, part iv). We called jet airways and easemytrip many times on 18.03.2019. But was not picked by them.
4. I, along with one...
Complaint comments  Read comments Complaint category Airlines

Easemytrip.com — extreme poor communication and refund issue

 Nikesh Kumar Sinha on Apr 17, 2019
On sunday, 17 feb 2019 i booked ticket for my visit to jaipur from mumbai with jet airways through the easemytrip.com website and i paid the full fare of rs. 10974.00. Now when i called the customer care of easemytrip on 18th march as i was unable to trace the pnr, to our shock the jet airways has cancelled the flight without stating any reason without alternate flight arrangements, a full refund has been requested. As i lost 1 complete month, the new fare is almost double as i paid rs. 20646.00 because all the other arrangements has been already made for this travel and i cant cancel at the last...
Complaint comments  Read comments Complaint category Airlines

Easemytrip.com — non refund

 Navi110 on Apr 15, 2019
Ease My Trip

I am here to share my most devastating experience with your airlines till date, which I am forced to bring online unless resolved at the earliest by your team.

I had booked a flt from bangkok to Amritsar for 24 apr 2019 through easemytrip. However after 5 days of confirmation of booking I received a call regarding the flt being grounded and cancelled for what so ever reasons known to authorities.

I was being given an alternate route which was not at all fitting in my overall plan. And I was also said that my entire refund will be made within...
Complaint comments  Read comments Complaint category Airlines

Easemytrip.com — jet airways flight cancelled

 baidkamal0211 on Apr 13, 2019
My jet airways flight cancelled due to its internal issues. Easemytrip didn't bother to inform me about the cancellation. I got to know only after talking to customer care. On raising the issue with customer care they agreed to change airline without extra cost. Customer care asked me to send details in email. But as a response to email, customer care started making all sort of excuses. I want to know if you really take customer problem seriously or just waste their time. If you had not promised me to change airline i had opted other options.
At some time easemytrip was my favourite booking...
Complaint comments  Read comments [1]Complaint category Airlines

Easemytrip — regarding refund of flight ticket [Resolved]

 Pathakrohit on Apr 6, 2019
I have booked 2 tickets emt53186953 and emt53186787, for the return ticket on 6th may from lucknow to bangalore, jet airways rescheduled my flight with mismatch in timing and when i enquired they informed that i am eligible for full refund due to the timing mismatch.

Accordingly i raised a full refund cancellation request with easemytrip on 31st march and till now i have not received my refund. When i contacted easemytrip they told me that they have raised the request with jet airways for the refund, but when i contacted jet airways they informed me that they have not received any...
Complaint comments  Read comments Complaint category Travel Agents

Easemytrip.com — pre booked food was not provided in the flight [Resolved]

 8181 on Apr 3, 2019
I booked a ticket for me and my wife for a round trip 'ahmedabad - delhi - ahmedabad' with booking id: emt54441882.

I paid inr 440/- for meal from both the flights but it was very embarrassing when crew informed me that pre - booked meal is not reflecting on my ticket. This way it will be difficult to continue with easemytrip.

Kindly address and resolve the issue and refund the amount to be claimed from my next booking.

Best regards
Varsha...
Complaint comments  Read comments [1]Complaint category Airlines

Easemytrip.com — money debited from bank account but ticket status was lending [Resolved]

 Arun kochar on Mar 30, 2019
On 30 march 2019 around 8 pm i have booked a ticket online via easmytrip.com from dublin to manchester, date of journey being 8/06/2019 by aer lingus flight ei -3326. 4 adults
I received a ticket saying booking pending although the amount of rs.26496 was deducted.
On query via e-mail and telephone for the ticket status easemytrip.com replied "the following itinerary has been rejected due to technical proboem of payemnet gateway. Your amount would be refunded automatically." further they promised to get the amount credited.
But till date the amount has been credited to my bank...
Complaint comments  Read comments Complaint category Airlines

Easemytrip.com — inadequate refund on cancelled airline tickets and misinformation [Resolved]

 rg_123 on Mar 28, 2019
I had booked a round trip via emt in february 2019 to travel from delhi to mumbai and back. My travel dates were 21st-24th march 2019 and both flights were that of jet airways. After jet airways cancelled my delhi to mumbai flight, i was explicitly promised a full refund of the round trip tickets (With zero cancellation charges) by emt but they later refused to do so. Not only was i forced to pay very high cancellation charges later, but i also had to book alternative flights in the nick of time, which again led to me paying exorbitant fees. The information provided by them was often misleading...
Complaint comments  Read comments Complaint category Airlines

Easemytrip.com — regarding refund for cancellation of flight [Resolved]

 prabhjeet bhatiya on Mar 25, 2019
I have booked jet airways flight on 25th March. As a mediator between customer and airline it is your responsibility to inform that the flight has been cancelled. Rather in your app I can't see any record for booking or cancellation. When I asked airline people they told your mail I'd is not attached so we couldn't contact you. But I have got the ticket confirmation in my mail. Then where is the mistake? Due to you they couldn't contact and I was in airport on 25th March because I was not informed that the flight is been cancelled. And I booked an indigo flight for RS, 4159 now you will pay the...
Complaint comments  Read comments Complaint category Unauthorized charges

Easemytrip.com — flight cancellation refund charges

 Sudhir Bhandare on Mar 21, 2019
I had booked jet airways flight from mumbai to dabolim goa on 12/03/2019 and ticket no was[protected]/1/1 sudhir subhash bhandare and ticket no[protected]/2/1 siddhi sudhir bhandare, flight no 9w-441departing mumbai at 16.55. Flight was cancelled by jet airways. As i had to attend to my duty nex day, i asked them to refund me the amount of rs 7030.00 for 2 tickets booked. I claime refund on your canellation refund sight and cancellation refund no is 515253. And you have processed refund of rs 380.00 only as against full refund eligible to me since i have not cancelled flight but jet airways...
Complaint comments  Read comments Complaint category Airlines

Easemytrip.com — refund of the tickets - for the tickets cancelled by jet airways [Resolved]

 Mamata D on Mar 20, 2019
It is with great regret i would like to inform you that inspite of my repeated reminders for the refund of my money, i am not getting proper response.

The customer care people are not at all trained to handle the issue and every time they send us the same repeated response.

I am not begging, i am asking for my money, which is refunded to easemytrip by jetairways fully and your company is denying to refund the amount. It’s sad that your company is making money fraudently and earning your bread butter on our hard earned money.

I expect some response...
Complaint comments  Read comments Complaint category Travel Agents

Easemytrip.com — refund not received, waiting since 5 months. [Resolved]

 dnes666 on Mar 13, 2019
I booked a ticket for an international flight and due to personal circumstances, i cancelled the ticket in the month of october 2018. I called several times to the ease my trip support team, gave them all information and supporting documents. First, they asked me to wait for a month, then they asked me to wait for 3 more months, and then again for 1 month. Still, i haven't received m refund amount. I am only getting false promises from ease my trip. I am really frustrated....
Complaint comments  Read comments Complaint category Airlines

Easemytrip.com — money deducted from my bank account but ticket not booked. [Resolved]

 Nancy Nikita Samad on Mar 11, 2019
Nancy Nikita Samad
Ph:- [protected]
Email- [email protected]

Today(11.03.19)around 6 :30 pm I, Nancy Nikita Samad, tried to book a round trip flight between delhi and hyderabad. The money got deducted from the account but the ticket booking status showed unsuccessful response.
I need to get my tickets ASAP. Please look into the matter as soon as possible and get my money refunded back....
Complaint comments  Read comments Complaint category Airlines

Easemytrip.com — no refund from easemytrip [Resolved]

 arvindmishra1087 on Mar 11, 2019
Hi i had booked my return flight of hyderabad to ndola (Zambia) with booking id : emt54643273 and i had requested for cancellation of my return journey from ndola to hyderabad on 22nd feb 2019 through both customer care and email support. But upto now they had not cancelled my ticket and had not refunded my money.
Please help me with this complaint as i want my hard earn money back....
Complaint comments  Read comments Complaint category Airlines

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