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EaseMyTrip.com Complaints & Reviews

www.easemytrip.com

3.3

Updated: Feb 16, 2026

Complaints 1326

Resolved

778

Unresolved

548

Good! EaseMyTrip.com values customer feedback and works quickly to address complaints. They handle issues regularly and provide solutions, making customers feel heard and supported, however, we would recommend that EaseMyTrip.com step up their efforts to fully resolve all complaints 👍

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EaseMyTrip.com reviews & complaints(1326)

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I tried to book train ticket through easemytrip.com on 9th Jan 26. The ticket was not booked and an amount of Rs 1175.40 was deducted by easemytrip.com. The same was acknowledged by easemytrip.com and I was assured for the refund against Booking ID EMT[protected] within 5-7 business days. Till date easemytrip.com failed to refund the amount despite frequent follow ups....

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This has been the worst air ticket booking experience I’ve ever had. The website displayed one fare, and after I completed my booking and my credit card was charged, an agent called to say the airfare had suddenly increased by 500 AED. When I pointed out that I booked based on the price shown on their website, I was told that if I wanted a refund, I would need to wait 2–3 days.

It has now been 4 days and my refund is still...

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I booked a flight for 2nd December through EaseMyTrip under the Super 6E category, specifically paying extra for free and flexible rescheduling.

When I tried to reschedule the date to Nov 27th on the EMT website/app, the portal clearly showed:

₹0 fare difference

₹1050 convenience fee (as per airline rules)

To confirm and get the change done smoothly, I contacted EaseMyTrip customer...

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Dear Nodal Officer,

I am writing to escalate a serious issue regarding a failed flight booking attempt on platform EaseMyTrip.com on 04 August 2025, resulting in *unauthorized deductions of ₹5, 362 from my credit card and the wrongful utilization of two gift vouchers (worth ₹1, 000 each) without ticket confirmation.

# Incident Details:
1. *Booking Attempt*: Tried booking *Mumbai → Guwahati (04 August...

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I had booked a round-trip air ticket through EaseMyTrip under PNR A6QT8Q and paid an additional ₹1, 798 for the EaseFly (Free Cancellation + Free Date Change) feature. Due to unavoidable circumstances, I contacted customer care to cancel the entire booking. The executive confirmed a refundable amount of approximately ₹10, 400 and proceeded with the cancellation on my behalf, which was also confirmed via email.

However,...

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Address: 5 843 second street ayappa nagar chennai 600091

I had booked for 18th July 2025 ref. EMT[protected] sector - IXC-BLR.
the flight is cancelled, pls refer your mail. but when I approached ease my trip customer care is asking me to cancel the ticket and says they will deduct convenience fee and charges. Please do the needful...

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Address: Selenium Building, Tower-B, Plot No 31 & 32,Financial District, Nanakramguda, Serilingampally, Hyderabad, Rangareddy, Telangana, India - 500 032.

Dear Sir/Madam,
I had booked a ticket for my son on Easemytrip on 15th Oct. 2024. The ticket was from Mumbai to London for 21st Nov 2024 on Air India flight AI 129 at Rs. 20821. I tried rescheduling the same to 27h Nov 2024 at 6.59 pm on 19th Nov. 2024 and paid Rs. 11601
I got mail at 7.44 pm and 7.45 pm for change in fare and hence request for additional amount and a link to pay the same for rescheduling explaining that the...

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KUNJ BHANUSHALI
October 21, 2024
Address: Delhi
I am writing to bring to your attention an unresolved issue regarding a refund for a cancelled flight booking with the following details:
Booking ID : EMT[protected], Booking Date : Oct 18, 2024, PNR - 5435UG, Flight – Air Vistara, Delhi to Mumbai.
Please note that the ticket was booked under Medical Insurance Policy with Policy number[protected]/D-EMTPL/01/[protected],...

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Dear Team,
This is to intimate you that on Dtd. 17th Sept'24, I had booked the flight ticket from MUM - BBI, journey date 20/09/2024 in Vistara UK-545 at 17.55pm. I have made this transaction in my credit card that amount has been deducted Rs. 3636/- at 10.59pm on Dtd. 16/09/2024. But very unfortunate that ticket has not been confirmed. I haven’t received any email or any messages on ticket confirmation.

Note: PFA...

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I booked a flight on Sep 3, 2024, from Easemytrip.com. The flight was booked from Ayodhya to Dehradun for the date 16th October 2024 in Alliance Airlines for two passengers. The total fare was Rs. 8248/-.
Now, on 25th Sep, I received an email as well as SMS on my phone number which stated that the airlines have cancelled my booking. On the message and email, they stated that the passenger can claim full refund or schedule for another...

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I booked a flight on 3rd Sept from EaseMyTrip for the date 18th Oct which cost 7842/-. After I completed the payment process and paid from my UPI, the status showed that the payment is successful through my UPI. I also received debit message from the bank. But later EaseMyTrip said that the booking could not be confirmed due to payment failure as we couldn't obtain a successful payment response from your bank/wallet. I emailed the EaseMyTrip...

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Website: Easemytrip.com

Hello

I booked a flight from Delhi to Bangalore for the 17th of September, 2024 at 19:10 (on the 8th of August, 2024 at 11:15 CET).

5840 INR got deducted from my Czechs Republic bank account and easemytrip page stuck with the processing icon, but after a long wait I haven’t received any confirmation.

I sent them an email but haven’t received any reply. Their whatsapp number is only a chatbot....

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Address: St. Paul's Hr. Sec. School, Aizawl. Mizoram

(1) My ticket was cancelled by Indigo on 26 May 2024 due to cancellation of flight. I was informed that the refund would be received through the travel agent EaseMyTrip. Its over a month and there is no refund as yet.
Ticket booked on 6 May 2024 for Moses Saju Kuriyan, PNR J6B3FR, flight Guwahati to Aizawl

(2) I had to book yet another ticket by Indigo (PNR DSVZUC) as they did not reschedule my ticket. The booking was...

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Hi,
Today 06/29/2024 I booked the ticket from Mumbai to NYC for 4 traveler, my payment was deducted from Union Bank of India 255574/- i also received the SMS as well as Email from Bank about debit of the Amount from Bank Account same email of Debit from bank has been sent to [protected]@easemytrip.com, but I still did not receive my Ticket:

Booking ID: EMT[protected]
Travel Date 12 Jul 2024
Travel - Mumbai to...

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This complaint is regarding my air ticket refund (Booking ID - EMT EMT[protected] against the cancellation made on 31st July 2023.

I received an email from EaseMyTrip.com informing me that, upon cancellation, I will receive the refund via a PNR Credit Shell with a one-year validity. This was based on my refund request handled by customer care executives Harshit S. and Akash S.

However, now that I am trying to...

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Address: Building No. - 223, Patparganj Industrial Area, New Delhi - 110092 (India) Email us: [email protected] Call us: 011 - 43131313, 43030303 WhatsApp: w

I have booked a flight ticket through ease my trip on 16 June 2024. They have deducted my money but no ticket booked and pnr is also not generated. Upon calling their customer support, all they say is we did not receive your payment. The amount got successfully debited from the bank account using internet banking but Easemytrip is still denying it even on sharing the attached transaction details with them. Ease my trip booking id : EMT[protected]....

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Website: www.easemytrip.com/?msclkid=897a8df2a0fe191e2b9eeb95fa3b8e7e&utm_source=bing&utm_medium=cpc&utm_campaign=Brand%20(EaseMyTrip.Com)&utm_term=easemytrip&utm_content=EaseMyTrip%20Exact

I have booked flight tickets for my family (Vistara Mumbai to Singapore return tickets). The money has been debited, the website said they would provide a confirmation in maximum 45 minutes. It has now been more than an hour and the status is still pending. I have tried calling the 24/7 customer support multiple times but no one picks up. Kindly resolve this urgently as I may have to book tickets elsewhere and hence would need the refund urgently.

Jun 12, 2024

Complaint marked as Resolved

Resolved automatically after posting the comment

EaseMyTrip.com customer support has been notified about the posted complaint.

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Address: Sri Ganganagar, Rajasthan

I am writing to bring to your attention an unresolved issue regarding a refund for a cancelled flight booking with the following details:

Booking ID: EMT[protected] & EMT[protected]
PNR No.: YUZHFB and CTJKWJ

I cancelled the flight of one passenger ( Tusharika Sharma ) booking due to medical reasons, as advised by the doctor, which necessitated the passenger not to travel for 15 days. I have been informed...

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I have booked a flight from MAA to ATL Via Doha on 12 Mar 2024 with booking id: EMT[protected] from Ease My Trip. On 14 Mar 2024, I have got 2 emails with first one mentioned as one of the sector DOH-ATL was cancelled by the Qatar Airlines and the next email was another flight been automatically rescheduled for the next day by the Qatar Airlines itself. I have called the customer care regarding the same. They confirmed that as there is no other...

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Booking ID - EMT[protected], PNR - D4NYJE for your flight booked from DEL To BOM on Thu-07Mar2024
indigo airlines is reimbursing the whole booking amount then why easemy trip is not returning my money. Flight was cancelled by indigo. kindly find attached mail received from indigo and tax invoices....

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Recent comments

Dear Nitin,

As discussed during our telephonic conversation, we would like to inform you that the full refund for your train booking has now been successfully initiated. Earlier, due to ...