EaseMyTrip.com Customer Care
Easy Trip Planners Pvt. Ltd.
Customer satisfaction rating: 95%
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COMPLAINTS

EaseMyTrip.com Customer Care

Easy Trip Planners Pvt. Ltd.

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Address
460, F.I.E Patparganj Industrial Area
New Delhi
New Delhi District
Delhi
India - 110092

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Customer satisfaction rating
95%
Complaints
255
Pending
7
Resolved
241
Awesome
Awesome! This company provides an awesome customer support service, responds to our every notification, and resolves most of the user complaints.

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EaseMyTrip.com Complaints & Reviews

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EaseMyTrip.com — my refund didn't come since 60 days

 Inder Kothari on Sep 17, 2019
I have made a booking from easemy trip for spice jet flight from hyderabad to coimbatore and return coimbatore to hyderabad with pnr :- x6ewjy. It's such a worst company that when i cancel the booking through spice jet on 16/8/2019 itself & called ease my trip next day. The refund was to come 9118/- n the amount they refunded me is 5058.00. When called customer care today on 17th september they excuse is my remaining amount was stuck in payment gateway. Now whose responsible for this?? If i would have not called the 4060/- balance would have been eaten by ease my trip. Wow such a shame on you guys....
Complaint comments  Read comments [1]Complaint category Airlines

EaseMyTrip.com — money got deducted but tickets not received

 Sayanika on Sep 13, 2019
Hi,
I booked tickets from blr-ghy (Round trip), leaving on 11th october and returning on 21st october. An amount of ₹15335 got debited from my account but i didn't receive the tickets. The easemytrip website got stuck in the processing page. I tried to call the customer care but no one is receiving. Please help me since i need to book my tickets urgently....
Complaint comments  Read comments Complaint category Airlines

EaseMyTrip.com — no proper response to customer issue

 Devakaruna CH on Sep 8, 2019
I have booked two tickets on the same passenger name from and to the same source and destination and for the same date by mistake, because the name got pre-selected to the name of previously booked ticket from the existing passenger list in the ease my trip app. After noticing the same on the same day, i have contacted the customer care, and the irresponsible response i got is, "you can please contact indigo directly".

From indigo i was asked to cancel the ticket and rebook the ticket for the same flight with the passenger name.

Within few hours of next booking the...
Complaint comments  Read comments Complaint category Airlines

EaseMyTrip.com — booked bus tickets on 19. august 2019 for two person

 Payalsinghal on Aug 23, 2019
I booked bus tickets online to travel from jaipur to delhi on 19.08.2019 bus the bus operator said that tha ticket is booked for 20 august 2019. We also have screenshot of booked tickets. We have mailed to ease my trip for refund of amount but no action has been taken yet. We want our money back as it is not our mistake. Our side the ticket details were correct but bus operator denied us to travel...
Complaint comments  Read comments Complaint category Public Transportation

EaseMyTrip.com — hotel cancellation refund not received

 RajarshiDeb on Aug 19, 2019
Reference number-3241145. I have raised this ticket via email more than 2 months back (14th june) to get my hotel booking cancellation amount refunded to my credit card for booking hotel in darjeeling. I have sent follow up mails more than 5-6 times. But still it is unresolved. Please expedite the resolution. This reference number is for easemytrip travel agency.

Regards
Rajarshi...
Complaint comments  Read comments [2]Complaint category Travel Agents

EaseMyTrip.com — no refund for flight cancelled by united airlines (ua-48, newark, usa to mumbai, 04.07.2019), ticket booked through easemytrip

 HPSingh8 on Aug 16, 2019
Easemytrip bkg id's-emt54896632, emt54895734 &emt54896071

Return flight newark-mumbai (Ua 48- 4th july, 2019) was cancelled by united airline. No intimation was given either by the airline or the travel agent regarding cancellation of flight thereby causing great inconvinience to us and upsetting our schedule. We had to travel by another flight (Swiss air) on 7th july, 2019.

Refund request was made on 3rd july, 2019 to united airlines and to travel agent easemytrip on 15 july, 2019. Refund has not yet been received. As per easemytrip, refund has not yet been given...
Complaint comments  Read comments Complaint category Travel Agents

EaseMyTrip.com — cancellation charge

 Amitito on Aug 12, 2019
I want to cancel my flight on 14.08.19, from Delhi to Pune and on 15.08. 19 from Delhi to Pune. I have paid the free cancelation fees for the above tickets but again ease my trip is charging full cancelation fees. I have called to the customer care service but they are not even picking the call even calling near about 17 minutes. My contact no is [protected] & [protected]...
Complaint comments  Read comments Complaint category Airlines

EaseMyTrip.com — [ refund request ] train booking on 07. aug.2019

 ceasar47 on Aug 7, 2019
Hi team,

Please note that, i have tried to book a train ticket from pune jn to howrah through easemytrip with internet banking. After payment deduction, it shows a failed transaction and my ticket was not also confirmed.

Also note: i have not received any transaction number through easemytrip to mention.

Following is the transaction details of bank: [protected]igag tiplj6...
Complaint comments  Read comments Complaint category Railways

EaseMyTrip.com — rude behaviors

 Raj sitapara on Aug 6, 2019
From
Raj sitapara
Gopi gathiya rath,
Othav kathwada road
Ahmedabad, pin
Mo [protected]
Date 6/8/2019

To,
The respected manager,
Balaji wafers pvt. Ltd.

I am writing this letter to inform you about the rude behaviour of one of balaji wafer’s sales person named bhavin patel, mo. [protected] supplier of kathwada, othav area.

Because of we are reseller of balaji’s product and one of the very busy shop @ highway ring road, we always needed balaji’s product very oftenly. So we ordered some balaji’s...
Complaint comments  Read comments [2]Complaint category Fast Food Restaurants

EaseMyTrip.com — refund against cancellation of ticket not received

 nazrul0909 on Aug 6, 2019
I advised easemytrip to cancel air ticket of jetairways flight from guwahati to mumbai on 12th april, 2019 booking id - emt56380411
After that i am continuously following with easemytrip.com for the refund without success. Always i get a standard reply; the airline (Jetairways) has not refunded against the cancellation.
When i paid the travel agent during booking, they should refund customer not airways.
So, as a customer i should not suffer when the travel agent escaping from their responsibility.
Tkt booking id:coobwr & ubbugs
Regards
Nozrul islam
Complaint comments  Read comments Complaint category Airlines

EaseMyTrip.com — booking done by system for afternoon flight in spite of myself choosing a night flight

 svpsat on Aug 5, 2019
I had booked an indigo flight from dubai to mumbai departing at 20.25 hrs (6e — 62) on 5th august 2019 at 12.35 hrs dubai time at the easemytrip website. I was shocked to receive a confirmation from easemytrip that the ticket was confirmed on a 3.05 pm flight dubai time (6e-84).
It was impossible to take that flight. I had contact ease my trip on phone[protected] and complained about the same and asked them to correct the mistake since it was not at my end. I got a response from easemy trip that since time is short ie. Less thatn 4 hours, they would not be able to help me. I was asked...
Complaint comments  Read comments Complaint category Airlines

EaseMyTrip.com — money deduction and failed train ticket booking / confirmation

 Shree29892 on Aug 3, 2019
I tried to reserve train tickets for two, from mysore to bijapur dated saturday, 10th of august... The page in the end said - error and transaction could not be completed.. Even though money was deducted.. It said "if amount deducted would be refunded in 24hours"... Its more than 72hrs and haven't got back my money... Please refund my money as early as possible...
Complaint comments  Read comments Complaint category Public Transportation

EaseMyTrip.com — money got deducted and ticket not booked. [Resolved]

 Kartikjasra1998 on Aug 3, 2019
I booked a flight on 3 august, 2019.
My money rs.5664 got deducted from my account but flight was not booked.
It was from chandigarh to bangalore on 16th august at 2:35 pm. My name is kartik sharma and my mobile no is [protected]. I've called their customer care number but they are unable to give any satisfied answer. I am herewith attaching the screenshot of the bank statement. Kindly resolve my issue at the earliest...
Complaint comments  Read comments Complaint category Airlines

EaseMyTrip.com — made payment but did not receive flight tickets [Resolved]

 Mounika Marka on Aug 2, 2019
Hi i made an online payment on easymytrip.com for a flight booking on 23rd august night. I chose upi pay and the money got deducted from my account, however i have not received an email confirmation for my flight booking even though the money got cut. It was debited to easemytrip. [protected]@axisbank credited. Info:upi[protected]. That is the info. Please help me resolve this....
Complaint comments  Read comments Complaint category Airlines

EaseMyTrip.com — about my indigo airline seat confirmation

 Amaan F Khan on Aug 1, 2019
My name is amaan khan, have booked an indigo 6e 83 flight from mumbai to dubai and had paid rs.550/- for the seat (3d) and i was given a seat (12 a). And to my surprise the indigo check in counter informed me that the seat was not reserved, and that it’s a scam or a mistake of the booking company as they have charged you but haven’t send it to the airline. Now, i’m not sure what you guys are upto in your company but it is so disappointing and i feel that you guys need to shut your company for good. What a scamster u guys have become, like seriously. I thought you were maitaing certain standards...
Complaint comments  Read comments Complaint category Airlines

EaseMyTrip.com — baggage entitlement for student

 tyronehome on Jul 29, 2019
I had booked a ticket from Delhi to Dublin on 23rd July EMT60868627, ticket no.[protected]/1/1 through easemytrip. Etihad airways extends to students 10 kg additional luggage entitlement.
From 21st I had been mailing and phoning easemytrip customer care seeking advice on how to book the ticket so as to avail of the additional baggage entitlement. Each time I was assured by the team to go ahead and book the ticket and subsequently to mail easemytrip with the Visa etc details and they would get my additional luggage entitlement processed.
I booked the ticket on this assurance and...
Complaint comments  Read comments Complaint category Airlines

EaseMyTrip.com — amount deducted but ticket not booked. [Resolved]

 Pratyush Rai on Jul 27, 2019
Ease my trip team,

I had booked from your portal a ticket from ahmedabad to bangalore for a flight scheduled on 27th july. The amount was around rs10000 and it was deducted from yes bank account through which i tried to make the payment. Though the amount was deducted, the ticket was not booked then and i was returned to a web page which stated that i will be receiving my amount back later.

Though after several days (Almost a week). I have still not received the money for my first booking attempt and i want to know when can i receive the same. The booking was made...
Complaint comments  Read comments Complaint category Airlines

EaseMyTrip.com — not giving full refund [Resolved]

 Kishan Bhutra on Jul 24, 2019
Hi,
I (Along with my family of 4 more people) had booked a flight ticket from mumbai to doha for 2nd october 2019.
I had booked a flight which departs mumbai at 5.10 am and makes me reach dubai at 9.50 am the same day with a 1 hour stopover at muscat.
Today, i have got a rescheduled flight bookings from oman air where my mumbai to muscat flight is at 10.30 am on 02.10.2019 which makes me reach muscat at 11.45 am.
And my muscat to dubai flight remains the same which is 8.40 am on on 02.10.2019 which makes me reach dubai at 9.50 am the same day.
So basically...
Complaint comments  Read comments Complaint category Airlines

EaseMyTrip.com — flight cancelled and refund not processed [Resolved]

 Sharvesh0306 on Jul 19, 2019
I had booked a flight from bangalore to pittsburgh through easemytrip. Due to recent tension between us and iran, my flight was cancelled. I had requested for a full refund on 27th june 2019 and i haven't received any updated after that.
Everytime i check with easemytrip agent, they say it will be processed in 24 hrs or we are waiting for an update from airlines.

Its been more than 20 days and i get the same message. Its really frustrating.

My airline pnr is jfcrrh...
Complaint comments  Read comments Complaint category Airlines

Easemytrip — request for refund [Resolved]

 anishmaddy on Jul 18, 2019
I have cancelled my booking IDs EMT[protected]Booking Cancellation Request Number - 594306) and EMT56251773 from Amd to Del on 25 Jun 2019 but still i did not get my refund amount.

I booked round trip flight through website ease my trip indicating date of first journey on 12 July 2019 from Delhi to Ahmedabad and return journey on 15 July 2019 from Ahmedabad to Delhi and Second journey on 29 Aug 2019 from Delhi to Ahmedabad and return journey on 02 Sep 2019 from Ahmedabad to Delhi.

I ask emt customer care executive about the status of my refund and the executive said...
Complaint comments  Read comments Complaint category Airlines

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