EaseMyTrip.com Complaints & Reviews

I had booked for 18th July 2025 ref. EMT[protected] sector - IXC-BLR.
the flight is cancelled, pls refer your mail. but when I approached ease my trip customer care is asking me to cancel the ticket and says they will deduct convenience fee and charges. Please do the needful...

I booked a flight on 3rd Sept from EaseMyTrip for the date 18th Oct which cost 7842/-. After I completed the payment process and paid from my UPI, the status showed that the payment is successful through my UPI. I also received debit message from the bank. But later EaseMyTrip said that the booking could not be confirmed due to payment failure as we couldn't obtain a successful payment response from your bank/wallet. I emailed the EaseMyTrip...

(1) My ticket was cancelled by Indigo on 26 May 2024 due to cancellation of flight. I was informed that the refund would be received through the travel agent EaseMyTrip. Its over a month and there is no refund as yet.
Ticket booked on 6 May 2024 for Moses Saju Kuriyan, PNR J6B3FR, flight Guwahati to Aizawl

(2) I had to book yet another ticket by Indigo (PNR DSVZUC) as they did not reschedule my ticket. The booking was...

Hi,
Today 06/29/2024 I booked the ticket from Mumbai to NYC for 4 traveler, my payment was deducted from Union Bank of India 255574/- i also received the SMS as well as Email from Bank about debit of the Amount from Bank Account same email of Debit from bank has been sent to [protected]@easemytrip.com, but I still did not receive my Ticket:

Booking ID: EMT[protected]
Travel Date 12 Jul 2024
Travel - Mumbai to...

I have booked a flight ticket through ease my trip on 16 June 2024. They have deducted my money but no ticket booked and pnr is also not generated. Upon calling their customer support, all they say is we did not receive your payment. The amount got successfully debited from the bank account using internet banking but Easemytrip is still denying it even on sharing the attached transaction details with them. Ease my trip booking id : EMT[protected]....

I have booked flight tickets for my family (Vistara Mumbai to Singapore return tickets). The money has been debited, the website said they would provide a confirmation in maximum 45 minutes. It has now been more than an hour and the status is still pending. I have tried calling the 24/7 customer support multiple times but no one picks up. Kindly resolve this urgently as I may have to book tickets elsewhere and hence would need the refund urgently.

I am writing to bring to your attention an unresolved issue regarding a refund for a cancelled flight booking with the following details:

Booking ID: EMT[protected] & EMT[protected]
PNR No.: YUZHFB and CTJKWJ

I cancelled the flight of one passenger ( Tusharika Sharma ) booking due to medical reasons, as advised by the doctor, which necessitated the passenger not to travel for 15 days. I have been informed...

I have booked a flight from MAA to ATL Via Doha on 12 Mar 2024 with booking id: EMT[protected] from Ease My Trip. On 14 Mar 2024, I have got 2 emails with first one mentioned as one of the sector DOH-ATL was cancelled by the Qatar Airlines and the next email was another flight been automatically rescheduled for the next day by the Qatar Airlines itself. I have called the customer care regarding the same. They confirmed that as there is no other...

Booking ID - EMT[protected], PNR - D4NYJE for your flight booked from DEL To BOM on Thu-07Mar2024
indigo airlines is reimbursing the whole booking amount then why easemy trip is not returning my money. Flight was cancelled by indigo. kindly find attached mail received from indigo and tax invoices....

My Go First flight from New Delhi to Abu Dhabi for Booking id: EMTAE940805 was cancelled on 03 May 2023 and refund has not been initiated by easemytrip. They are saying that refund from the airline has not been received yet. Go First had sent me an email stating that they have initiated my refund to the agent but easemytrip has stopped responding to my mails and calls.

I made a booking with easemytrip and the final amount being shown was ₹25883 after all taxes and discounts. When I proceeded with the transaction, the amount charged was ₹26833. But after the transaction the final booking confirmation page also showed the amount as ₹25883. I have screenshots of the same. When I told them thay are quoting different break up and saying ₹26833 is the amount that was shown. I communicated with them that the amount being shown on the booking page before proceeding to transaction should be same as the amount actually being deducted. How can they change the amount on the transaction page? The final e-ticket that I received on my email is showing the final amount as ₹27333. This is not the amount charged. They are not consistent with the transaction amount. Booking page showed ₹25883, amount deducted was ₹26833 and the amount shown in ticket is ₹27333. This is how they are cheating their customers. No consistency at all.

I recently cancelled my flight from imphal to delhi as per the rules and given days i still haven't received my refund they told me that it was due to my bank but i talk with my bank and they told me they don't received any amount. On the day of my cancellation EaseMyTrip didn't ask for the my repayment method or my bank details i wonder how they refund it and the ARN number they give were also invalid kindly help me with my refund. i share screenshot of my bank details too but they want it in pdf.

Hello Team, I have booked flight from Frankfurt to Bangalore round-trip on today. Flight was not booked and money was deducted. Iam calling customer care and no response from them.What should I do ? Please contact [protected]@gmail.com

Dear Sir
I have booked round trip from Dubai to Kolkata ( Dt 09/04/2024 to 21/04/2024) but due to some constraints I need to reschedule return ticket from 21/04/2024 to 18/04/2024. I continuously follow up with easemytrip care team for reschedulement charges but they intentionally give misinformation. I have already asked them about the bifurcation of charges but they are reluctant to give the same. Today the ticket for 18.04.2024...

05 mar 2024
Inr 33856 deduct from bank
ticket not issued
emt[protected] is booking id

I booked Ticket dated 26 Feb 2024 PNR BU3I8G, paid 3014 fare was 2715, Due to change in plan, i want to reschedule, called call center the send link, i rescheduled, dated 28th Feb 2024, fare was showing 2550, demand online 392, i paid.
Booking was showing pending, i called call center they told will get confirmation in 40 min.

Again called they told need to pay 3488/-, Airline penalty is 2770 plus charges, while ticket...

Payment was made successful but easemytrip said the payments was unsuccessful

Dear sir/ madam,
I am iqbal akhter, an nri staying in saudi arabia.
I booked a round trip ticket for my wife through easemytrip.com aka emt which was scheduled for[protected]Chandigarh to dammam) and the return was scheduled in january 2023. I had to reschedule due to some reasons. Website accepted the rescheduling fee and gave me confirmation of booking but never sent me the ticket. I tried to cancel the tickets but the website kept on showing the status as pending. Upon making a number of isd calls (Explained the same to every new tele-caller and told them that this was an isd call they put me on hold for minimum 20 minutes every time) they said that i was late in applying for reschedule and they can only refund the return flight and they processed it while i was still on call and confirmed me on the same call (I have the call records). I contacted them on twitter and they kept on transferring me from one desk to another. Finally they accepted the mess that was created by them and agreed to initiate a complete refund. They never refunded the ticket amount. Now after the january return ticket date has passed they are asking me to go online to cancel the tickets. Even if the website works now, it will result in a no show by the passenger and i get nothing in return. I have been put through enormous mental torture by easemytrip and i want them to compensate the financial and psychological losses i have been put through by them.
I have other call records that support my claim to be right.
Though the mental trauma i have been put through cannot be compared with money but still i want to claim a compensation amount of rs.[protected] to emt.

EMT[protected]
Booking Date : Jan 16, 2024

I have already paid for Seat number 2D Aisle. But today when I downloaded the E- Ticket it shows seat number -

Why does the seat number not reflect on my ticket? Kindly advise urgently. Flying on 15th Feb by Indigo airlines.

I checked on the Indigo website. It shows seat number 2D Aisle...

As a part of the above booking, Ease my trip had done my travel insurance through their partner ACKO Insurance. They have not included my surname in the insurance. My name is SUDHA JAIN, but they have written it as SUDHA only. I have sent them several emails along with my ID proof, and made phone calls, but they are not doing the correction. Kindly help. Thanks & regards....