EaseMyTrip.com Complaints & Reviews

Hello,

I am from Bengaluru and tried booking 3 multicity flight tickets via EaseMyTrip yesterday (15th April 2026, around 9pm). The amount worth INR 33, 723 got deducted via my PhonePe, but the UPI scanner page did not process for 10 minutes and then went back to payment screen again. Then I emailed the customer care submitting the PhonePe transaction receipt carrying the Transaction ID T2604152036048912303543 and the original...

I tried to book train ticket through easemytrip.com [company] on 9th Jan 26 against Booking ID EMT[protected]. The payment was made however the ticket was not booked. The company didn't refund the payment.

Despite all the written and verbal assurances, the company has failed to refund the deducted money to the payment mode used in the transaction till date.

There is an interesting pattern with which the company...

I tried to book train ticket through easemytrip.com on 9th Jan 26. The ticket was not booked and an amount of Rs 1175.40 was deducted by easemytrip.com. The same was acknowledged by easemytrip.com and I was assured for the refund against Booking ID EMT[protected] within 5-7 business days. Till date easemytrip.com failed to refund the amount despite frequent follow ups....

This has been the worst air ticket booking experience I’ve ever had. The website displayed one fare, and after I completed my booking and my credit card was charged, an agent called to say the airfare had suddenly increased by 500 AED. When I pointed out that I booked based on the price shown on their website, I was told that if I wanted a refund, I would need to wait 2–3 days.

It has now been 4 days and my refund is still...

I booked a flight for 2nd December through EaseMyTrip under the Super 6E category, specifically paying extra for free and flexible rescheduling.

When I tried to reschedule the date to Nov 27th on the EMT website/app, the portal clearly showed:

₹0 fare difference

₹1050 convenience fee (as per airline rules)

To confirm and get the change done smoothly, I contacted EaseMyTrip...

Dear Nodal Officer,

I am writing to escalate a serious issue regarding a failed flight booking attempt on platform EaseMyTrip.com on 04 August 2025, resulting in *unauthorized deductions of ₹5, 362 from my credit card and the wrongful utilization of two gift vouchers (worth ₹1, 000 each) without ticket confirmation.

# Incident Details:
1. *Booking Attempt*: Tried booking *Mumbai → Guwahati (04 August...

I had booked a round-trip air ticket through EaseMyTrip under PNR A6QT8Q and paid an additional ₹1, 798 for the EaseFly (Free Cancellation + Free Date Change) feature. Due to unavoidable circumstances, I contacted customer care to cancel the entire booking. The executive confirmed a refundable amount of approximately ₹10, 400 and proceeded with the cancellation on my behalf, which was also confirmed via email.

However,...

I had booked for 18th July 2025 ref. EMT[protected] sector - IXC-BLR.
the flight is cancelled, pls refer your mail. but when I approached ease my trip customer care is asking me to cancel the ticket and says they will deduct convenience fee and charges. Please do the needful...

Dear Sir/Madam,
I had booked a ticket for my son on Easemytrip on 15th Oct. 2024. The ticket was from Mumbai to London for 21st Nov 2024 on Air India flight AI 129 at Rs. 20821. I tried rescheduling the same to 27h Nov 2024 at 6.59 pm on 19th Nov. 2024 and paid Rs. 11601
I got mail at 7.44 pm and 7.45 pm for change in fare and hence request for additional amount and a link to pay the same for rescheduling explaining that the...

KUNJ BHANUSHALI
October 21, 2024
Address: Delhi
I am writing to bring to your attention an unresolved issue regarding a refund for a cancelled flight booking with the following details:
Booking ID : EMT[protected], Booking Date : Oct 18, 2024, PNR - 5435UG, Flight – Air Vistara, Delhi to Mumbai.
Please note that the ticket was booked under Medical Insurance Policy with Policy number[protected]/D-EMTPL/01/[protected],...

Dear Team,
This is to intimate you that on Dtd. 17th Sept'24, I had booked the flight ticket from MUM - BBI, journey date 20/09/2024 in Vistara UK-545 at 17.55pm. I have made this transaction in my credit card that amount has been deducted Rs. 3636/- at 10.59pm on Dtd. 16/09/2024. But very unfortunate that ticket has not been confirmed. I haven’t received any email or any messages on ticket confirmation.

Note: PFA...

I booked a flight on Sep 3, 2024, from Easemytrip.com. The flight was booked from Ayodhya to Dehradun for the date 16th October 2024 in Alliance Airlines for two passengers. The total fare was Rs. 8248/-.
Now, on 25th Sep, I received an email as well as SMS on my phone number which stated that the airlines have cancelled my booking. On the message and email, they stated that the passenger can claim full refund or schedule for another date. I want a full refund because rescheduling is not an option for me right now.
I spoke with Alliance airlines customer support and they said that I need to contact EaseMyTrip customer support for the refund matter. When I spoke with EaseMyTrip customer support, they said that I will be charged a cancellation fee. The agent guided me to go to my bookings, click on cancel the flight and choose "airlines cancelled my flight" option. When I did that, I found out that the total refund amount is coming as Rs. 648/- only. Seriously!!!????
How can an airlines, who itself cancelled its passengers flight and now charging almost 90% of the total amount????
I just want my full refund, because I wanted to go on the same date and I did not cancel the flights.
Kindly help me in this matter.
Contact: [protected]
The screenshots are attached for the reference.

I booked a flight on 3rd Sept from EaseMyTrip for the date 18th Oct which cost 7842/-. After I completed the payment process and paid from my UPI, the status showed that the payment is successful through my UPI. I also received debit message from the bank. But later EaseMyTrip said that the booking could not be confirmed due to payment failure as we couldn't obtain a successful payment response from your bank/wallet. I emailed the EaseMyTrip...

Hello

I booked a flight from Delhi to Bangalore for the 17th of September, 2024 at 19:10 (on the 8th of August, 2024 at 11:15 CET).

5840 INR got deducted from my Czechs Republic bank account and easemytrip page stuck with the processing icon, but after a long wait I haven’t received any confirmation.

I sent them an email but haven’t received any reply. Their whatsapp number is only a chatbot....

(1) My ticket was cancelled by Indigo on 26 May 2024 due to cancellation of flight. I was informed that the refund would be received through the travel agent EaseMyTrip. Its over a month and there is no refund as yet.
Ticket booked on 6 May 2024 for Moses Saju Kuriyan, PNR J6B3FR, flight Guwahati to Aizawl

(2) I had to book yet another ticket by Indigo (PNR DSVZUC) as they did not reschedule my ticket. The booking was...

Hi,
Today 06/29/2024 I booked the ticket from Mumbai to NYC for 4 traveler, my payment was deducted from Union Bank of India 255574/- i also received the SMS as well as Email from Bank about debit of the Amount from Bank Account same email of Debit from bank has been sent to [protected]@easemytrip.com, but I still did not receive my Ticket:

Booking ID: EMT[protected]
Travel Date 12 Jul 2024
Travel - Mumbai to...

This complaint is regarding my air ticket refund (Booking ID - EMT EMT[protected] against the cancellation made on 31st July 2023.

I received an email from EaseMyTrip.com informing me that, upon cancellation, I will receive the refund via a PNR Credit Shell with a one-year validity. This was based on my refund request handled by customer care executives Harshit S. and Akash S.

However, now that I am trying to...

I have booked a flight ticket through ease my trip on 16 June 2024. They have deducted my money but no ticket booked and pnr is also not generated. Upon calling their customer support, all they say is we did not receive your payment. The amount got successfully debited from the bank account using internet banking but Easemytrip is still denying it even on sharing the attached transaction details with them. Ease my trip booking id : EMT[protected]....

I have booked flight tickets for my family (Vistara Mumbai to Singapore return tickets). The money has been debited, the website said they would provide a confirmation in maximum 45 minutes. It has now been more than an hour and the status is still pending. I have tried calling the 24/7 customer support multiple times but no one picks up. Kindly resolve this urgently as I may have to book tickets elsewhere and hence would need the refund urgently.

I am writing to bring to your attention an unresolved issue regarding a refund for a cancelled flight booking with the following details:

Booking ID: EMT[protected] & EMT[protected]
PNR No.: YUZHFB and CTJKWJ

I cancelled the flight of one passenger ( Tusharika Sharma ) booking due to medical reasons, as advised by the doctor, which necessitated the passenger not to travel for 15 days. I have been informed...