[Resolved] EaseMyTrip.com — Refund related issues

Dishinpanmei

from Imphal, Manipur

Mar 12, 2024

Address:

new delhi

I recently cancelled my flight from imphal to delhi as per the rules and given days i still haven't received my refund they told me that it was due to my bank but i talk with my bank and they told me they don't received any amount. On the day of my cancellation EaseMyTrip didn't ask for the my repayment method or my bank details i wonder how they refund it and the ARN number they give were also invalid kindly help me with my refund. i share screenshot of my bank details too but they want it in pdf.

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Mar 27, 2024

Complaint marked as Resolved

i have talk with customer care was able to solve it thank you so much

EaseMyTrip.com customer support has been notified about the posted complaint.

Verified Support

Mar 13, 2024

EaseMyTrip.com Customer Care's response Hi,

We are keen to look into your grievance and address the same. We request you to share us your booking details via +91 [protected], so that we can check and assist you at the earliest.

Mar 13, 2024

Updated by Dishinpanmei EMT[protected] is my booking id

Verified Support

Mar 13, 2024

EaseMyTrip.com Customer Care's response Dear [Dishinlu Panmei],

We trust this message finds you well. Thank you for choosing EaseMyTrip.

We are pleased to inform you that your refund for Booking ID: EMT[protected] has already been successfully processed from our end. Refund may take 5-7 business days to reflect in your account, depending on your bank's processing time.

Refund Details:

Booking ID - EMT[protected]

Refund Amount - INR 9082/-

Refund Date[protected]

Transaction Reference ID[protected]

Kindly note that if the refund is not reflecting in your account within the specified timeframe, we recommend contacting your bank directly for further assistance.

If you have any further questions or if there's anything else we can assist you with, please feel free to contact our customer support team at [protected]/[protected] or [protected]@easemytrip.com or chat with us @+[protected]. We are here to help.

Thank you for choosing EaseMyTrip. We appreciate your understanding and look forward to serving you on your future travels.

Mar 27, 2024

Updated by Dishinpanmei i have solved my issue thank you consumer complaint and thank you for the help to easemytrip customer support