Ebay.in — Buying a product

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West Bengal

This is with Ebay India,where I have placed an order for an 'Iphone 4S White Flip Case Cover' 2 weeks back from todayi:e 14th June,2013.And last week end,I have got a SMS that it has been couriered through ARAMEX with AWB#.
When I tracked the shipment for the same on Monday through the website,to my surprise I found that it has been already delivered.After which I called the ARAMEX asking about the same ,and they replied me back saying that it has been delivered to some different address with different contact as Ebay provided.
Then I called the seller INDIACOD who was supposed to provide me the item through EBay and even he said he cannot help since it is the Ebay who takes care of the shipment.
I being a customer has been following and chasing up everybody and finally I called up the Ebay Customer Support,and an executive after hearing everything has asked to call the support back on 14th June so that they can provide me a possible solution for it.
So then I called up today 14th June,2013 in the morning and to my surprise Hemalatha an EBay customer support executive requested me to call again tomorrow for the claim to be done in the system.And I totally disagreed to it since it was very harassing and I then asked her to transfer the call to her senior manager who is Antonio .While transferring the call,it was a very long wait and suddenly the call was disconnected from the opposite side.After which I again called up the Support,and it was being received by a different executive and I requested to transfer the call to Hemalatha.And it was not done ,and finally Antonio who is the floor managar picked up the call and made me false promises after knowing details from me.
It is big harassment for me and I would like it to be looked into on urgent basis.

Thansk
Sutanuka
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