Ebay.in — payment kept for selling on ebay and not ready to refund

Address:

Delhi

User ID- Mobileshop1005
i am seller on ebay i have sell my product on ebay from last 4-5 Months ago in starting month some customer give negative feedback on silly issue (for exp- customer buy c2-02 mobile and after receiving product said product is not as described it was dual sim when i purchased but when company has'nt product dual sim than how can we sale dual sim for nokia C2-02 and so that customer give negative feedback )we're ready to resolve it but they were not agree but that time ebay doesn't take any action or any info about this matter but after 4 months when i was suppose to get 40000 through paisapay than 1 day before for remittance they suspend our account without any notice and hold our payment of 40,000/- after that they said they will remove restriction if we improve our DSR Rating but after improving ration at last customer taking positive feedback they give notice that i have been permanent banned from selling when i asked reason they decline to tell reason and no one no ready to listen and kept payment for 40,000 please help me in this matter always giving wrong commitment fro there side not ready to give payment and earning interest from that payment.please help