[Resolved] Ebay.in — Ebay not providing guarantee/warranty for their products. | |
I had bought an HTC One X S720E 32GB on the 8th of March this year and the item number was :[protected]. However, within 3 months o[censored]sage the phone was dead. I called the seller (Mr. Sachin Dhiman) of Dhiman Infotech with username "surf2getonline" on ebay. His store page is: http://myworld.ebay.in/surf2getonline/&_trksid=p3984.m1439.l2754
He asked me to contact the nearest HTC service centre to find out what the problem was. At the HTC service centre, they said that as the phone had been purchased from ebay, they would not service it. I got back to the seller and as per his advice couriered the phone back to him on the 5th of July.
A couple of days after he had received the phone, I called him up and asked him what the problem was. He asked me to call him a week later by which time he would be able to sort out the problem. Ever since then, he either evades our calls, or if he does pick up says that he is still not certain what the problem is.
Today, more than a month has elapsed and we were able to contact him, he refuses to take any responsibility and says that products sold on ebay do not carry a guarantee or warranty. He even threatened to send the phone back without replacement or repair, though his page clearly states that any hardware problem will be taken care of by him.
Ebay says that the 30 days have already passed since I have received the item so ebay won't refund the amount!
These ebay are people are cheats! Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
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