Ebay.in — need full refund

hi,
i had purchase a mobile-Motorola photon from the Ebay and paid full amount of it Rs.14000
but seller shipped that item from TNT courier service as "DATA CARD" without any insurance
that's why due to rough shipping mobile is totally broken
so i filled the case against seller in Ebay court & my claim id is 131148
Ebay guaranteed that they solve the case within 20 days, but today 23rd day but no any resolution or progress in the Case
so want to case against the Ebay to refund my full money