Motorola Mobility Customer Care
Motorola Mobility LLC.
Customer satisfaction rating: 44%
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1677
COMPLAINTS

Motorola Mobility Customer Care

Motorola Mobility LLC.

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Address
12th Floor, Tower D. Dlf Cyber Greens. DLF Cyber City
Gurgaon
Gurgaon District
Haryana
India - 122002

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
36
down
29

Phone:
Phone:
up
18
down
13

Additional info
Customer satisfaction rating
44%
Complaints
1677
Pending
0
Resolved
731
Good
Good news! We have a good connection with the company and they're good at resolving user complaints.

Working hours
Mon09:00 am - 06:00 pm
Tue09:00 am - 06:00 pm
Wed09:00 am - 06:00 pm
Thu09:00 am - 06:00 pm
Fri09:00 am - 06:00 pm
SatClosed
SunClosed

Motorola Mobility related photos (339)

Motorola Mobility Complaints & Reviews

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Motorola Mobility — cover up by team motorola. disrespect indian consumer

 P.Pratap on May 22, 2019
IMEI : [protected]
Contact number : [protected]

Dozens of email and after that many Reminders sent.

Its been 90 days now Motorola return my working phone under warranty. with apologize letter and shut down your service swindle today itself, right before Indian consumer rise and through your products out of our market.

Don't you respect Indian consumer??

Never try to charge during guarantee/warranty period by fabricating consumer mistake. Its unacceptable....
Complaint comments  Read comments Complaint category Mobile Handsets

Motorola Mobility — motorola charge during guarantee/warranty period by fabricating consumer mistake.

 P.Pratap on May 11, 2019
Dear Sir/Mam,

Motorola service team is fabrication Liquid/physical damage as per there policy to bard me from warranty. And quoting INR 4, 807.00/- for repairing. I used device it’s been never in contact with liquids neither damage physically, it’s in working condition, only the below ½ inch screen is not responding.

On 21st Feb 2019 issue addressed to Motorola, after struggling with them they agreed to repair device and on 13th march couriered to service center. Again, after struggling on 23rd April 2019 they generated repair quotation. Today approx. 74 days...
Complaint comments  Read comments Complaint category Mobile Handsets

Motorola — motorola pulse escape headphones

 rachitex on May 8, 2019
I have ordered my headphones from amazon india. The product was working fine and suddenly stopped working after 15 days. I contacted motorola service center nearby me and they refused to provide me service. I contacted motorola customer care and they asked me to courier the product to their delhi service center. Now the package has been delivered and i'm not getting any confirmation about the further process. It has been more than a week....
Complaint comments  Read comments [1]Complaint category Mobile Handsets

Motorola Mobility — complaint against authorized motorola service center

 Jilsa jose on May 6, 2019
I am really dissatisfied about ur customer service. Past 2 weeks before my phone have some issue... Charge is not getting to the phn after that we went to authorized service center they told us it's because of cable complaint. They told they will ordered. Now it's more than 2 weeks nothing happen. My phone is not working. Disatified about ur product and customer service...
Complaint comments  Read comments Complaint category Mobile Handsets

Motorola Mobility — moto z2 play - no proper service and unethical behaviour [Resolved]

 Manubaby89 on Apr 15, 2019
I had a moto z2 play and i was a happy customer for around 6 months from the date of purchase. After 6 months of usage, phone had a sensor issue and i have given for service. Post that initial service, i have given the phone 5 times for service for the same issue, on which 2 was within the warranty period. Motorola service centre at thrissur didnot provide me work card/reciep for these 2 times. Post the warranty, they provided me work card. Postall these services, they provided back my phone ties up with multiple rubberbands. Within few weeks, phone showed same issue again, for which i contacted...
Complaint comments  Read comments [2]Complaint category Mobile Handsets

Motorola Mobility — cheated by the service center - parts removed [Resolved]

 mangesh_8051 on Apr 5, 2019
My mobiles display was flickering and i had taken it to motorola service center (Prudent telecom services, tembhi naka, thane). The service center promptly replaced the screen. After a week i started noticing multiple problems with the phone. The problem were 1) proximity sensor not working 2) 6 dead pixels in the back camera 3) crackling speaker all these issues started right after the service. This is a clear indication that the parts in my new phone were replaced with faulty defective parts. I raised this concern with motorola service center but the are just willing to replace the problem parts....
Complaint comments  Read comments [1]Complaint category Mobile Handsets

Motorola — phone is not given by service center [Resolved]

 chaudharygc on Apr 5, 2019
Respected sir/madam,

I have purchased a motorola z play phone worth 24799 from flipkart.com on 23/06/2018. Its screen is broken and i have given it to service center on 20/11/2018, since then the haven't repair it. Its been almost 4 months and i cant use the device i had paid for.

Please give me justice on that either by giving me a new phone with extended warranty or my money back.

Thank you

Your faithfully
Gaurav chauhan
[protected]...
Complaint comments  Read comments Complaint category Mobile Handsets

Motorola Mobility — service complaint for moto g6 [Resolved]

 Radhika.Ramesh on Mar 21, 2019
I have given my Moto g6 phone at Karamana Service Centre Trivandrum due to the complaint of overheating, battery draining and cannot view the incoming calls. They informed us that the phone is complaint due to water damage and they claimed that they rectified it. But there was no such issues of water damage with my phone. After service they returned me the phone for an amount of Rs 900, but the complaint was not rectified. Again I approached the same service centre and they told us that they will return after 3 days after servicing. Now they are telling that battery is completely water damaged and...
Complaint comments  Read comments Complaint category Mobile Handsets

Motorola Mobility — charging socket is loose [Resolved]

 Dolly G on Mar 17, 2019
My motorola mobile's charging socket was loose. I gave it to lenovo moto service center, ganguly road, ranchi. They charged 415 rs for repairing. But at home same problem happened. I again go to them to show them that charging socket is loose but they said my charger is not working, i told them it is working fine with other devices. Then i purchased a motorola data cable from same center at rs 400/-. And having same problem. Now i want my money back or i m going to consumers forum. I will not wait forever....
Complaint comments  Read comments Complaint category Mobile Handsets

Motorola Mobility — turbo charging not connecting [Resolved]

 Priyank Mamar on Mar 16, 2019
I went to motorola service centre at yashwant plaza indore and they changed my charging socket but then also my phone is not connecting turbo charging... And they charged me 850 rupees and then also i didn't get my solution and i want my money back or i want my charging should be make it clear amyway... If this could not be done then i will register an fir against motorola service centre...
Complaint comments  Read comments Complaint category Mobile Handsets

Motorola India — mobile/after sales services and fraudulent issue [Resolved]

 samirmba on Mar 11, 2019
I have purchased motorola x play mobile and using it (Invoice copy is attached). Currently, i am facing the issue of battery drain and i have visited the service centre of motorola and new battery requested a thorough job sheet (Attached herewith). But they fail to provide after-sales services and each and every time giving me wrong commitment and my issue is still unresolved. As a customer this kind of services not to be accepted. The company have to provide after sales services anyway to the customer. Kindly help me in this matter. Provide me with the services from motorola and help me out by...
Complaint comments  Read comments Complaint category Mobile Handsets

Motorola Mobility — motorola moto one power 1 month old smartphone huge battery drain issue [Resolved]

 Sambid Dhali on Mar 8, 2019
Hi, i purchased a motorola moto one power on 09.02.2019 & have been noticing a huge battery drain issue in the phone from the very beginning. Now this issue has increased & i have found on their forum that other customers are also facing the same issue & the company states that it is our apps doing this. 100% full charged phone drops by 1% to 99% with just 2-3 minutes of use. They say it is 5000 mah battery but it cannot be true or even if it is the battery is very bad in terms of battery backup as it drains out too quickly. Kindly help resolving this matter or atleast ensure that the company doesnt...
Complaint comments  Read comments Complaint category Mobile Handsets

Motorola — moto one power mobile : unethical service [Resolved]

 Raghav Gambhir on Feb 10, 2019
I just bought motorola one power phone 3 months back i. E in november 2018.
I just faced music time and incoming voice issue in my phone on 28th january 2019. When i visited the service center on 29th january, my phone was properly checked by them and they told me that this issue will be resolved in two days. When i call them to ask the status of my phone on the very next day, they told me that phone motherboard will be replaced and it will take 4-5 days and when i asked them to give me support phone they told that they are not having any spare phone. When i scolded them on the phone that...
Complaint comments  Read comments Complaint category Mobile Handsets

Motorola Mobility — fraud [Resolved]

 Tanish Jilowa on Feb 9, 2019
Yesterday i went to moto service centre around 4 pm to get my phone examined. My phone had a minor battery issue and network problem it was all working except these minor issues.
When i gave the service agents my phone they took around 2 hours just to examine my phone and said my phone had been water damaged. But the fact is my phone did not got a single splash of water in its entire lifetime.
My device was returned to be in dead state, which was working fine earlier.

How moto to this to its customers. It all looks like a cheap tactic created moto company just because...
Complaint comments  Read comments Complaint category Mobile Handsets

Motorola Mobility — krk solutions marathahalli not repair my mobile properly and took rs 3000/- [Resolved]

 Ashu boss on Feb 8, 2019
On 03/10/18 my moto x play had some charging issue. So, i went to krk solution marathahalli, bangalore they said some ic problem is there so it will cost u rs1450 then again after some days they said we need to change the battery and they chraged rs1450 again. And now after 3 month again that problem was showing. So now when i went there they did some thing but still my phone is not working. When i asked them about the problem they are not answering properly. They are saying may be some battery issue or motherboard problem.

They charged unnecessarily rs 3000/- because when i asked...
Complaint comments  Read comments [1]Complaint category Mobile Handsets

Motorola Mobility — physical damage [Resolved]

 rajesh24r on Jan 29, 2019
I have motorola moto x4 mobile science[protected]. My mobile is on working condition and good in service but a little speaker problem. So i went to your lenovo motorola service centre new tech-jkh, address 102, paragon square 1st floor, s. N. Ganguli road, ranchi - 834001 at ranchi and after proper checking of my mobile then took for repairing as given service notes - speakcer mai awaj dab gaya hai, vide their service no.- soin[protected]-xt1900-2. After few hours i visited there service centre he told me that your mobile has been physicaly damaged screen upper right corner.
So please...
Complaint comments  Read comments Complaint category Mobile Handsets

Motorola Mobility — inspection charges paid without repair mobile [Resolved]

 Arbind Bhoi on Jan 12, 2019
My mobile was switched off automatically and when i switched on it will be hang on their is no any function in mobile. Than i go to moto care for service but the service members can't repair my phone but the inspection charges 250 will be made from me.
The mobile cannot repair by them but inspection charges will be payment from me.
Motorola care - gandhinagar pada, balangir, odisha 767001...
Complaint comments  Read comments Complaint category Mobile Handsets

Motorola — moto c plus mobile issue [Resolved]

 balaford on Jan 11, 2019
Bought mobile on oct 2017 and not yet faced any issue with mobile up to nov 2018. On dec had an issue with mobile gets automatically power off issue after receiving call. Then tried to switched off and on, but no response on that.

Then had a call to moto customer care and speak about this issue, they advised to handover to service center and same has been done. After few days, service center team called me and told to change the mother board of mobile and its cost around rs.4800 to rs.5300 (Equivalent to 95% of mobile cost)

Since mobile looks new and didn't get any...
Complaint comments  Read comments Complaint category Mobile Handsets

Motorola Mobility — service denial at rani bagh office, delhi [Resolved]

 ankit jain15 on Jan 2, 2019
I purchased this product from amazon in july and 2018 less than a month ago the phone started with issues. Haven’t installed any major 3rd party apps and still this phone is troubling me. It shuts down automatically and then it becomes a huge problem to restart this phone because everytime you restart it, it switches off again that very moment. I contacted amazon to get this product replaced but they denied it and just fixed the product. But after two months i am facing the same issues and then i also visited pitampura branch for the same and at first demanded 2200 rs to get this fixed, but when...
Complaint comments  Read comments Complaint category Mobile Service Providers

Motorola Mobility — mobile phone g6 not doing turbo charging [Resolved]

 Katyayani Singh on Jan 1, 2019
Recently bought moto g6. It isn't doing turbo charging. Showed it at the shop all he did was replace the adapter which didn't resolve the issue. The phone turbo charged only twice. When showed at service center the guy said it has software issues and has taken the phone to fix it. But i have become very irritated because of it. It has been only 24 days, since i bought the phone on 7 december and today is 1 january. I believe the phone should be replaced. I did not buy the phone to keep running to the service center. That guy at the service center told me that i have to keep running to the service...
Complaint comments  Read comments [1]Complaint category Mobile Handsets

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