Motorola Mobility Customer Care
Motorola Mobility LLC.
Customer satisfaction rating: 37%
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1818
COMPLAINTS

Motorola Mobility Customer Care

Motorola Mobility LLC.

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Address
12th Floor, Tower D. Dlf Cyber Greens. DLF Cyber City
Gurgaon
Gurgaon District
Haryana
India - 122002

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
31
down
26

Phone:
Phone:
up
14
down
11

Additional info
Customer satisfaction rating
37%
Complaints
1818
Pending
6
Resolved
670
Load
So far so good - The company responded to our notifications and is working on resolving complaints.

Working hours
Mon09:00 am - 06:00 pm
Tue09:00 am - 06:00 pm
Wed09:00 am - 06:00 pm
Thu09:00 am - 06:00 pm
Fri09:00 am - 06:00 pm
SatClosed
SunClosed

Motorola Mobility related photos (344)

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Motorola Mobility Complaints & Reviews

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Motorola C168 — moto g6 back cover

 Tanny Tanny on Jul 18, 2018
Purched a new mobile from SS communication satara and with it purched a soft coat back cover. And the cover breaks in 12 he's just removed only 2 times after that went to the SS communication store they are just like blaming me that I have done some thing wrong and talking so rudly. While selling the product they talk like m a god after that talking like m a begger they are two face people. They are selling fake product in the name of brand and blaming me that m not able to handle a back cover jus like m a small toddler. I m very much disappointed from the people and product quality....
Complaint comments  Read comments Complaint category Mobile Handsets

Motorola Mobility — return or replacement issue

 Prajakta Alhat on Jul 11, 2018
My sister order Moto G6 play on 1st July 2018. Her registered mobile no is [protected] and order id is OD[protected]
I am facing the following issues
1. Mobile getting hang from 2nd july and we registered complaint on the 4th July.
2. On 9th July flipkart customer care response and ready to send "technician"
3. technician came on 11th July (he supposed to come on 10th July) According to Flipkart return policy we need to return product in 10 working days, so 12th would be last day to return.(It seems extending days due to this reason)
4. Technician is not...
Complaint comments  Read comments Complaint category Mobile Handsets

Motorola Mobility — received low quality product and refuse to repair/replace

 Shivjay Singh on Jul 10, 2018
I buy #MotoG5Plus in 17 January 2018 from Amazon.in Order #[protected], after one month it's go down automatically switched off. When I went to service center they told me that's my phone's motherboard has damaged by liquid and warranty has expired but I told them that my mobile sir came in any type of liquid but they refused.

I have already told them that my device didn't came in contact with any type of liquid, If they don't want to accept this.
I know that service center don't want to make it simple because I have also saw my mobile, One of IC damage that is near...
Complaint comments  Read comments Complaint category Mobile Handsets

Motorola — too late for changing the damaged display [Resolved]

 bimalks123 on Jul 9, 2018
I Submitted my Motto Z Play mobile phone to one of the authorised service centre in Kerala for changing the display on 23.06.2018. As informed by the service centre, Normally it takes 4 days to change the display. 4 times i contacted the main customer service centre. But yesterday they replied that they donot have the display of the phone anywhere. so it will take some more time. Several times i asked them whether is it possible to change the display otherwise i will take it back from the shop. But they are not giving answer properly. This is not the shop problem, display not coming from the company,...
Complaint comments  Read comments Complaint category Mobile Handsets

Motorola Mobility — new mobile moto g6 replacement

 Prajakta Alhat on Jul 9, 2018
Hi Pranita,

We're writing in continuation to your last contact on 04 July about the return request status of your Moto G6 Play (Indigo Black, 32 GB) with order ID OD[protected].

We hope that the concern you were experiencing with the product has been successfully resolved.

We would like to thank you for your patience.

Thanks,
Flipkart
Flipkart Customer Support[protected]:06:52 )
Hi Pranita,

Thanks for writing in.

We understand your concern about the 'Moto G6 Play (Indigo...
Complaint comments  Read comments Complaint category Products & Services

Motorola — motorola g6 play

 niraj_ny on Jun 28, 2018
I had purchased a new moto g6 play earlier this month on the day of its lauch. A drop of water might have got in from somewhere and the display is doomed. I also went to the service centre theyre like i have to pay 8275rs which is hillarious as the phone itself is costing 12k. Its not even been a month old and im suffering ill make sure no one buys moto atleast in my vicinity. If you want to help please do all you can to stop me....
Complaint comments  Read comments Complaint category Mobile Handsets

Motorola Mobility — hardware fault

 Suresh Randhe on Jun 28, 2018
Hi team,

I have provided phone for repair to sara service center pimpri pune. They informed that my phone is completely dead and will not be repaired. When i checked my phone at home it is on and i have inserted sim and i am able to call on that phone. Now service center giving excuse that we have tried but phone was not responding. Even now also my custom ringtone is ringing on my phone.
Lenovo/moto customer care looting customers and company also don't care about it....
Complaint comments  Read comments Complaint category Mobile Handsets

Motorola Mobility — motorola service irritating customer instead of care

 Debadatta sethi on Jun 27, 2018
I am debadatta sethy. My mobile model is moto g4 +. I had gone to moto service center: hara agency, bapujinagar, bhubaneswar 2 days ago for repairation of audio jack of my mobile. Then they asked any other problem? I told my speakar sound slow but adjustable not a major issue. The service staff took my mobile and told me ' a phone call will be go to you within a day from us about repairation of your mobile'. But any call did not come from them and they did not response our call from a number on his receipt. Next day a call come from them and told rs1950 rupees need for repairing of speaker. Then...
Complaint comments  Read comments Complaint category Mobile Handsets

Motorola Mobility — lenovo k8 note

 jeetindia17@rediffmail.com on Jun 26, 2018
Dear sir, madam

I have purchase lenovo k8 note in aug 2017. From some time huge heating observed in my set.

Today it got over heated & little bended & also cracked near sound volume button.

As per your advise we shown the set at your service center ambala. They refused to do the needful.

Pls note that this set bended due to over heating which results the above problem.

I have checked it on time other wise may cause a bigg loss.

Pls note that this is a technical fault.

Waiting your urgent positive...
Complaint comments  Read comments [1]Complaint category Mobile Handsets

Motorola Mobility — not giving service after sales

 vinayak gaur on Jun 26, 2018
I have purchased moto g5s plus from amazon last year my phone is still in warranty now my phone facing a charging problem. I went to service centre and i am ready to pay the amount of repairing cost still they denied to repair my phone an told me that parts is not avialable so i can take my phone...
Now my concern is that what should i do now i invest my 16k even am ready to give repairing cost still i can't get help please contact me as soon as possible heres my phone detail
My phone name: moto g5s plus|b071hwthph
Invoice no. Del2-118701
Invoice detail: hr-del[protected]...
Complaint comments  Read comments Complaint category Mobile Handsets

Motorola Mobility — unsolicited customer support by motorola service providers

 Saurabh Bara on Jun 23, 2018
I had purchased moto g5s+ a month ago and due to unavoidable circumstances i got my screen cracked. As they said i have to repair the screen on my expenses i agreed to that. They said me they will definitely call me when the part reached them. I got their job sheet dated[protected]. But today they called me and asked me to get the screen done by today itself or else they will have to cancel my duty sheet and no refunds. I had already paid advance of about 3000/-. They informed me at 4:30 in the evening. Its difficult for me to travel 10-11 kms in such a short notice. I reached there at 5:30pm and...
Complaint comments  Read comments Complaint category Mobile Service Providers

Motorola Mobility — moto z2 play; horrible service

 Ekanshdeep Gupta on Jun 23, 2018
I had bought a phone (Motorola z2 play) from flipkart. After some time for an issue when i took the device for repair, they didn't repair properly. I had to take the phone again; still incompetent technical work caused more problems in the device than there were originally. Over a period of 11 months, i have in total taken the device to different motorola authorized service centers 6 times, due to absolutely inadequate and incompetent technical staff which cannot properly repair the device; once the device exhibited issues 1 day after the repair, whereas today, i literally walked out of the service...
Complaint comments  Read comments Complaint category Mobile Handsets

Motorola Mobility — premature failure of moto x force

 Rajanikanth Rayasam on Jun 17, 2018
Neither motorola nor the seller (Amazon) owned the responsibility of cheating the customer for faulty supply of motorola x force which was purchase in may17.
As the device worked hardly for 3 months, the service personnel of motorola were requested to repair/replace as still warranty existed. But motorola denied stating there is no policy to that effect.
If there is no policy of replacing faulty devices, then they should not have the policy of cheating customers/ransacking the customers hard earned money.
The issue will be challenged in the peoples court and campaign not to...
Complaint comments  Read comments Complaint category Mobile Handsets

Motorola Mobility — getting new issue each time with my moto g5s

 Vaibhav1601 on Jun 17, 2018
Hi i am vaibhav kulkarni i have bought a motorola mobile 2 months back with model no: moto g5s
Reason behind message is i am not satisfied for your service which is delivered to me.
First time mobile sim was not detected.
Went to service centre get it repaired under warranty.
This issue is resolved but facing another issue my phone is dead not able to start.
So ones again i went to service centre they told me we have tried to resolve the issue.

I have requested for a replacement handset multiple times, but the service centre insist on replacing parts...
Complaint comments  Read comments [2]Complaint category Mobile Handsets

Motorola Mobility — handset

 jollysubhash on Jun 13, 2018
For the last atleast 8 months having problem even for using the same for 5 minutes.Either it would automatically dial a number, would noy allow to accept calls/nor allow to call.Even opening the handset i.e using the password too difficult.

Avery very bad Handset by Motorola make 2016

And their service centre in Mysore too is not upto the mark. I was surprised that while handing over the Handset for checking and identifying the issue, they ask the customer to sign a form which states in the end that 'The handset has been returned back after rectifying the issues.'...
Complaint comments  Read comments Complaint category Mobile Handsets

Motorola Mobility — moto z play with moto mod [Resolved]

 vinod pinto on Jun 4, 2018
I bought moto z play on amazon it was a good phone no issue in it but after the update 7.0 n i found some misbehaviour in wifi and bluetooth due to this i visited moto lenovo service centre and i told them about my issue its a small software falut and they told me that they have to open it and check whats wrong with these guys i didn't gave my handset for service i itself fixed the issue ther was some settings in wifi after that it was fine again after some time i found that my display is not working that time i given my handset to the same service centre they told me after a week that the phones...
Complaint comments  Read comments Complaint category Mobile Handsets

Motorola Mobility — phone got blast [Resolved]

 ashanansh on Jun 3, 2018
I am lenovo k8 note user, my phone got blast today (I. E 03/06/2018), recently i was facing problem of restart, i contacted service center they checked and informed about software update. Yesterday i got an update from your side & updated the software. After that i was facing the same problem of on/off regularly. Today the phone was got blast. What a pathetic service you are providing.
Kindly confirm about the compensation as it is a very big issue....
Complaint comments  Read comments Complaint category Electronics & Appliances

Motorola Mobility — service not provided on warranty period [Resolved]

 srikanthPatel on Jun 1, 2018
Hi all,

The code of conduct of the employees is very disappointing. It would be most appreciable if they give some more respect to the customer time and most of the customer are coming from remote areas to avail the service and they face more difficulties in finding the address of service centres.
And it is very sad to say that authorised moto service centre are only in major cities which are less in no and that too services rendered in few centres in hyderabad are not up to the business standard of moto.
Am highly worried about the customer who don’t know about...
Complaint comments  Read comments Complaint category Mobile Handsets

Motorola Mobility — faulty mobile handset delivered [Resolved]

 Ashok_MP on Jun 1, 2018
I have purchased moto g5 splus from poorvika mobiles madiwala bangalore on 6 mar 2018 and by 1 month the camera has stopped working without any reason. I have just checked by phone at the lenovo service center and came to know that the camera hardware is having some issues and the same needs to be replaced. The phone is at the service center and when i have enquired regarding the delay they have told me that the new hardware they have recieved is also having some issues. Motorola / lenovo is that no testings are done before the products are delivered?. Is there no value for the customers money?...
Complaint comments  Read comments Complaint category Mobile Handsets

Motorola Mobility — warranty issue

 ifti khan on May 31, 2018
My phone moto x force is with service center ahmadabad from last 20 days.
Its screen is not working after it fell down. As moto gives 4 years of screen warranty i asked for the same.
Now every time i am asking for status i am getting reply as the issue has been escalated.
It is very frustrating that i paid rs 50000 for shatter proof screen and when the issue is reported i am not getting service. Moto has broken the trust and unable to provide commitment and the service....
Complaint comments  Read comments Complaint category Mobile Handsets

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