Motorola Mobility Customer Care
Motorola Mobility LLC.
Customer satisfaction rating: 19%
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1407
COMPLAINTS

Motorola Mobility Customer Care

Motorola Mobility LLC.

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Address
12th Floor, Tower D. Dlf Cyber Greens. DLF Cyber City
Gurgaon
Gurgaon District
Haryana
India - 122002

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
4
8

Phone:
Phone:
1
0

Additional info
Customer satisfaction rating
19%
Complaints
1407
Pending
297
Resolved
262
So far so good - The company responded to our notifications and is working on resolving complaints.

Working hours
Mon09:00 am - 06:00 pm
Tue09:00 am - 06:00 pm
Wed09:00 am - 06:00 pm
Thu09:00 am - 06:00 pm
Fri09:00 am - 06:00 pm
SatClosed
SunClosed

Motorola Mobility related photos (234)

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Motorola Mobility Customer Care related pictures (234)

Motorola Mobility Complaints & Reviews

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Motorola Mobility — Lie with customers

 Ronit Zagade on Jan 24, 2017
I submit my device in B2X-033 BM GADGET SERVICE PVT lTD, 16 days ago in service centre still now i didn't get any response from service centre, i call them many times they just told part is not available, then i call Motorola service centre then they told me we will arrange callback from senior manager within 24 to 48 hours ...after that i didn't get any call from them whenever u call they just say wait for 24 hours you will get call .. pune
what i can do now ??

B2X-033 BM GADGET SERVICE PVT lTD
add:1st floor minal arcade near hotel samudra nal stop karve road pune
Complaint comments  Read comments Complaint category Mobile Handsets

Motorola Mobility — Faulty product received twice. moto z play

 Monica P on Jan 23, 2017
Hi, i purchased a motorola z play via flipkart on 1st november, 2016. Within 7 days the phone went dead on 3 occasions and restarted automatically after a gap of 2 hours. I complained to flipkart and got a replacement mobile on 18th november, 2016. On 7th january, the phone again went dead and this time it did not start. As i has crossed my 30 day replacement period, flipkart did not cater to my request of replacement of faulty handset although i got a faulty piece twice. I approached the customer service centre on 10th january, 2017 and gave my mobile for repair as they told me that the mother...
Complaint comments  Read comments Complaint category Mobile Handsets

Motorola Mobility — Issue was not resolved even after 2 months and no response from Customer support [Incident: 161121-008552]

 TejaV on Jan 23, 2017
Hi,

I have not received my not product till today. Completed more-than 2 months from the date which I gave my device at moto service center.

Below are the requests which I have raised during this period. All these requests were closed even my issue was not solved.

161125-017347
161130-015831
161204-007560
161206-020576
161212-005873
161213-023141
161213-023430
161213-023643
161217-014657
170112-017850

161121-008552

And no response from customer support or service...
Complaint comments  Read comments [1]Complaint category Mobile Handsets

Motorola Mobility — Moto cellphone

 Jayharris on Jan 22, 2017
Hello I would like to speak to someone regarding a repair and/or replacement of my Motorola phone. This is been an ongoing ordeal which was initiated in February 2016. I shipped the device and was told it would be replaced, then was informed that it would not be replaced. I requested the device be returned and have spent the last 9 months going back and forth with associates. I was promised the phone was being shipped back, that has never happened. I was promised return phone calls, that has not happened. I finally received an email that the phone was lost by Motorola. However; there has been no...
Complaint comments  Read comments Complaint category Mobile Handsets

Motorola Mobility — Moto z play display

 Hanu Devarapalli on Jan 20, 2017
I have purchased moto z play recently..but one night I.put cell to charger.early morning I found that display came blur or black colour..I contact to moto service centre which is located in Guntur pin code 522002... state..andhrapradesh.they said it is out of warranty and must pay 9500 amount..plz help to change display in warranty... thanking u...
My mobile no 09866387272...
Complaint comments  Read comments Complaint category Mobile Handsets

Motorola Mobility — Unhappy customer-Service issue

 ravi sharan sharma on Jan 20, 2017
I am the user of Moto X Play, I had purchased this smart Phone due to brand image, Moto is the brand which is symbol of good services & best instruments however I would like to say it was a myth and reality has come in front of me when I used the product and did not get the proper service.

I have purchased MOTO X Play from your selling partner “FlipKart” on 22nd Dec’2015, In month of Nov’16 I was facing problem in my Mobile, it’s memory card did not read. I visited in your authorized center(Max Mobile Care) on same time & they did not accepted my mobile and gave excuse by...
Complaint comments  Read comments Complaint category Mobile Handsets

Motorola — Board damaged within 1 and a half year.

 JIBIL jl on Jan 19, 2017
I am a moto user since 18/05/2015. No issues faced before.
but yesterday phone get heating very quickly and battery drain in 30 minutes. i visited motorola authorized service center. They told me board is damaged, and it must be replaced by new board, it cost is Rs.4800.

* why should i pay Rs.4800 for a 1 and half year Mobile which is cost is below than Rs.10000.

* The board has no bends or physical damages (Mobile also)

* It means the board is build in low quality.

* Is my Rs.10000 validity is below than 2 years?...
Complaint comments  Read comments [1]Complaint category Mobile Handsets

Motorola Mobility — Phone is nor replacing neither mending

 gargmansi74 on Jan 19, 2017
I purchased Moto G Plus, Next Gen. by paying Rs.14999/- through Amazon.com on 7th of july 2016, My phone stopped working in Nov.2016.I talked in the company to replace it as it is in guarentee period but they denied.I went to the service center in Pune & submitted it for repairing but till today I didn't get my phone back.Whenever I go there they say it is not mending yet & it is companies fault.What can I do now....
Complaint comments  Read comments Complaint category Mobile Handsets

Motorola Mobility — Customer care

 akanksha_Yadav_13@yahoo.com on Jan 16, 2017
I purchased 2handsets of Motorola n it's not even been a yr using them that for one phone side button and for other where sim is inserted came out on its own. When I went to customer care they asked RS 1000 and 1500for same inspite of both phone being in warranty. Phone showed sim not supported when opened the back cover to check it out sim slot chip was detached from its own....
Complaint comments  Read comments Complaint category Mobile Handsets

Motorola — Not able to update the status

 hemant1984koli@gmail.con on Jan 14, 2017
Hello,

I have submitted my Moto G4 plus to NewTech Solutions Vashi for Battery Issue on 31st Dec 2016 and i was informed that i will get my Mobile back within 10 days.
But when i called NewTech Solutions after 10 days for Status, they told me to contact Motorola or email partnercoordinator@ensureservices.in
I emailed to said id but not a single response from them
Everyday i m sending reminder email but no Response from them
So request you to please refer following Service ID SRINA1751612310007 and update the status ....
Complaint comments  Read comments [1]Complaint category Mobile Handsets

Motorola Mobility — Low quality lcd stopped working

 Mohammad Arbaaz on Jan 13, 2017
I purchased MOTO G4 Plus on 11th Dec. From 8th Jan the touch is not responding properly also with few vertical lines on display. Day by day lines increased and on 11th Jan Touch stopped responding and lines on display was also increased and stopped responding. Today on 13th Jan, 2017 i visited one of your service centre in IRLA, VILE PARLE WEST, MUMBAI they said that this problem is not covered in warranty. They said that the LCD of the mobile is broken because of some pressure, whereas there is not a single scratch on mobile or on display or anywhere nor the touch has broken. How can your LCD got...
Complaint comments  Read comments Complaint category Mobile Handsets

Motorola — Service not provide to satisfy the customers

 prasadadp on Jan 11, 2017
Motorola service the worest of worest.

I am bought the moto g4 plus phone on 7th oct 2016. This phone sliped by hand from 3 feets distance on 20th oct 2016 small scratch apeared on phone charger connecter place. Phone is working perfect condition. This phone automatically screen off from dec 25th 2016. I went to service center for claim warrnty. He told to me this mobile not covered warranty due to scatch apreared on phone.

This is not conviance to me. I fixed to not purchase any moto and lenovo phone for this type of service provide by motorola and lenova customer...
Complaint comments  Read comments [1]Complaint category Mobile Handsets

Motorola Mobility — Motorola X play- delay in response of faulty phone with motherboard corrupt

 ashikumar on Jan 10, 2017
Hi,
i am writing here to express and appeal to Appelite body to take into consideration my complain of motorola mobile service /Lenevo service centre-Mobi quest based in hyderabad.

I have recently purchased Moto X play 32gb from flipcart and within 2 months dated 29 dec 2016 it stopped functioning.Tech Team from Mobi quest/(Authorised service centre )in Kukatpally says motherboard is corrupted and fault and need replacement but they dont know how long it will take.
please let me know if i can get a new phone as its not my Mistake that motherboard is corrupted and within...
Complaint comments  Read comments Complaint category Mobile Handsets

Motorola Mobility — My new brand phone is having problems which are not even addressed by your authorized service station

 sgsms on Jan 10, 2017
I have purchased Moto G4 Plus on 19th Dec 2016, when i have revived the phone its wifi, bluetooth, Hotspot functions are inoperative. when i have submitted my phone to your authorized service center located in pune, maharashtra on 28th Dec 2016. Since that day I haven't received exact date when i get my phone repaired. Buying a phone worth INR 15000 and still i am facing such issue immediately after receiving issue. This is the worst case i ever experienced. Frankly speaking i want my maoney back dont wont to continue with Motorola....
Complaint comments  Read comments Complaint category Mobile Service Providers

Motorola Mobility — Poor service by motorola service center

 anoop issac on Jan 6, 2017
I got my Motorola Moto G4 plus 5 months back and got few issues in the cell in recent days, i contacted motrola care and they said me to give the headset to service center. I went to Kyathi Communication, Rajaji nagar, bangalore and gave my phone for service.
They provided me with a contact number for any queries, i called them up to know the status but the phone number they gave was not get connected (the number never gets connected), it was just a fake number i guess. I got back my phone after service but the issues still occur as the service center didnt repair my cell. Also the agents...
Complaint comments  Read comments Complaint category Mobile Handsets

Motorola Mobility — Motorola G4 Plus replaced motherboard illegally by service centre

 Akshay sharma 1 on Jan 5, 2017
Motorola authorised service centre hace ILLEGALLY exchanged my motherboard not once twice and gave me both time the faulty one and i asked mine then they said it yours and i proved it but they denied for my service abusing me and not doing my work as my phone is in warranty still they didnt doing the work and its been 2 months
MOTOROLA MOBILITY WILL RECIEVE A FIR SOON AND THEY WILL PAY FOR ALL MY PHONE MONEY...
Complaint comments  Read comments Complaint category Mobile Service Providers

Motorola — Mobile phone repair

 manoj10081 on Jan 5, 2017
I had given my moto xplay at service center for repair at motorola service center mangalore .I had given it on 23 of november2016 still not have recived the phone. The service quality is very poor its been bore than a month .My refernce number is srine0051611250004 my contact number is 09902903322/ 09535625271
.The are simply misleading by giving false information...
Complaint comments  Read comments Complaint category Mobile Handsets

Motorola Mobility — Motorola moto g turbo edition mobile phone

 babluchaurasia on Jan 3, 2017
I have purchased this phone on 16/2/2016 and after few months i have faced many problems in this phone than i went to Motorola repair center than they give me back after 1 months. after few months again i faced problem than again i give this to repair and they give me back after one month. i had gave my phone 3 times. now again i am facing my problems.
thats problems are touch screen problem, display problem, speaker problem, ringer problem, network problem, headfone jack problem, hanging problem, battery issue problem.
now i want to replace my phone or i want my money refound.
Complaint comments  Read comments [2]Complaint category Mobile Handsets

Motorola Mobility — Moto g4 plus battery drain

 Mehul Mangla on Dec 31, 2016
I bought moto g4 plus off amazon in six months back. I have been experiencing rapid battery drain since couple of days. Even though my battery is fully charged, it shows remaining time of 2 hours It drains faster than usual. Seems like Motorola has programmed it's devices in such a manner that after a certain period of time, the battery life is significantly reduced in order to make further money through repairs. Motorola has still not fix the heating issues of this device. Absolutely irresponsible behavior. Despite all the negative reviews on it's heating problem, i purchased it because of Motorola's...
Complaint comments  Read comments Complaint category Mobile Handsets

Motorola Mobility — Motorola

 Alokkkkkk on Dec 30, 2016
I have Purchase Moto G Plus, 4th Gen (White, 32 GB) on 1st October 2016 and the phone was delivered to me on 05-Oct-16 from that i am facing many problems such as Phone keeps on Hanging, Phone gets heated, phone dosen't catches finger sensor many times, the phone has many such issues due to which i request you to see that i get my phone replaced.
Order ID 402-0669111-8598714
Invoice No. TN-MAA4-170917741-10687
Invoice Date :- 1/10/2016
B01DDP85BY
IMEI:358223070422858...
Complaint comments  Read comments Complaint category Mobile Handsets

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