Motorola Mobility Customer Care
Motorola Mobility LLC.
Customer satisfaction rating: 44%
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1687
COMPLAINTS

Motorola Mobility Customer Care

Motorola Mobility LLC.

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Address
12th Floor, Tower D. Dlf Cyber Greens. DLF Cyber City
Gurgaon
Gurgaon District
Haryana
India - 122002

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
38
down
30

Phone:
Phone:
up
19
down
13

Additional info
Customer satisfaction rating
44%
Complaints
1687
Pending
0
Resolved
742
Good
Good news! We have a good connection with the company and they're good at resolving user complaints.

Working hours
Mon09:00 am - 06:00 pm
Tue09:00 am - 06:00 pm
Wed09:00 am - 06:00 pm
Thu09:00 am - 06:00 pm
Fri09:00 am - 06:00 pm
SatClosed
SunClosed

Motorola Mobility related photos (341)

Motorola Mobility Complaints & Reviews

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Motorola Mobility — display problem with motorola one power

 sujith123456 on Sep 16, 2019
My cousine had a motorola one power, recently the display is broken. He repaired the phone in an authorized motorola cervice centre neraby. They charged about 7000 rupees for the display and said its original. But aftre the use of 2 moths, the display gone black but the phone is still in working condition. So he reach the service center again and diagnose the phone. Then the technician saids that the display ic of the phone is damaged due to water vapour inside. Actually the phone is spill proof and he dosnt use it in rain or waater condetions. So the people in shop again asked for money to replace...
Complaint comments  Read comments Complaint category Mobile Handsets

Motorola — service center made wrong job card

 himani rathi on Sep 13, 2019
I went to tilak nagar motorola service center and they checked my and told me that we don't handle warranty phone kindly go to another service center, when i went to the rohini service center they said the job card is updated as liquid damage so the warranty has become void.
My phone has chargng issue, the man who opened my phone said the motherboard needs to be replaced and nothing else
Just because of the false job card updated by tilak nagar service center the phone's warranty is showing void.
The customer care executive are not helping me resolve the issue.
What...
Complaint comments  Read comments Complaint category Mobile Handsets

Motorola Mobility — service center put new issue while changing the battery [Resolved]

 Rahul00123 on Aug 13, 2019
I have moto g5s plus mobile. The battery of phone was not working good so i decided to show it on the authorized service center in bhilwara (Rajasthan). They gave me phone after keeping for whole day and i received it stick with rubber band to fix it well. When i removed all rubbers and check the phone battery was working perfectly fine but the front camera of phone was not clear as it was on before i put it there. So i decided to visit again to service center and this time again they keep it for whole day but there was nothing changed, the camera was blurred. And they refused to take again and...
Complaint comments  Read comments Complaint category Mobile Handsets

Motorola Mobility — not receiving the call

 umeshpoojary21 on Aug 2, 2019
The motorola service center which is located in ghatkopar west in the name of technotronics technologis - pts. I had given them my moto g5 plus mobile for battery issue on 31.07.2019 & they said they will give me on 01.08.2019 but they had not given me my mobile or they not given some reason why they taking so much time. Today i called the service center 3 times but they are not receiving the calls. This is the worst service center i think who are not responding their customers.

Warm regards

Umesh poojary...
Complaint comments  Read comments Complaint category Mobile Handsets

Motorola Mobility — sim2 is undetected after moto official update [Resolved]

 manish14_93 on Aug 1, 2019
Hi,
I have updated my moto g5s plus mobile phone with latest official update .But after doing this my phone's sim 2 is always off (undetected) .I tried to with various approaches like Shutdown, restart .As a result it get on once but after some time it again off automatically. I have also make a bug report you can find details from below

https://drive.google.com/a/vvdntech.in/file/d/13-F3IptlV1xbMi_9tLy6_AasU51_oNGX/...
Complaint comments  Read comments Complaint category Mobile Handsets

Motorola — battery xt1643 for moto g4 [Resolved]

 G Ramchandra Rao on Jun 23, 2019
Satyam electronics, service center at chaitnyapuri, dilsuknagar, hyderabad fixed an exhausted battery but could not charge it despite a wait of 3 hours. The cash receipt no.4508, dated[protected] for rs.1650/-. Since it is fixed inside cell phone and was not working, i could not check it. I took it back so that it can be repaired else where. Another authorized mechanic found this and reported....
Complaint comments  Read comments Complaint category Computer Hardware

Motorola Mobility — phone not working suddenly

 Jinesh M on Jun 22, 2019
I bought moto one power phone from amazon on 25 feb 19, i have not even used it for 4 months, two week before i just kept it in my shelf in the morning when i get back from work it was not switching on, i contacted motorola services center (Sbm mobile care tinsukiya) and submitted it on last saturday, today when i went to collect my phone they said that they send it to guwahati and from their they are saying that it is having water damage.
I am 100% sure that it never fallen into water or i never carried it in the rain, then how water damage can be happen? Now they are telling that it is...
Complaint comments  Read comments [1]Complaint category Mobile Handsets

Motorola Rokr E6 — denial of service against warranty [Resolved]

 starwinxx on Jun 21, 2019
Respected Sir.
I have purchased Motorola G 5 Plus through online amazon.in 16 June 2018.
Following problems I have face from Motorola as well as the Motorola Authorised Service Center.
1. The mobile sold with invalid service warranty which is against customer protection.
2. The mobile has been delivered with rear camera dust, simple service but the service center rejected to do service.
3. On approaching Amazon to resolve, Amazon asked Service Denial Certificate, which we requested Motorola to issue.
4. Though Motorola refused to service as the warranty...
Complaint comments  Read comments [1]Complaint category Mobile Handsets

Motorola Mobility — moto z2 force / part is not available in service center after 20 days [Resolved]

 annu Bhardwaj on Jun 19, 2019
I had submitted my phone on 31 may 2019 in moto authorize service center noida sec 15 they said the part is not available at the same then after 7 days my phone will be repaired ..bt after 7 days the still said the campony didnt send any part part over there .after 7 days still the same nd the didnt give me any satisfied answer from their side . now i want my phone get repaired as well as an one date ......
Complaint comments  Read comments Complaint category Mobile Service Providers

Motorola Mobility — cover up by team motorola. disrespect indian consumer [Resolved]

 P.Pratap on May 22, 2019
Imei : [protected]
Contact number : [protected]

Dozens of email and after that many reminders sent.

Its been 90 days now motorola return my working phone under warranty. With apologize letter and shut down your service swindle today itself, right before indian consumer rise and through your products out of our market.

Don't you respect indian consumer??

Never try to charge during guarantee/warranty period by fabricating consumer mistake. Its unacceptable....
Complaint comments  Read comments Complaint category Mobile Handsets

Motorola Mobility — motorola charge during guarantee/warranty period by fabricating consumer mistake. [Resolved]

 P.Pratap on May 11, 2019
Dear Sir/Mam,

Motorola service team is fabrication Liquid/physical damage as per there policy to bard me from warranty. And quoting INR 4, 807.00/- for repairing. I used device it’s been never in contact with liquids neither damage physically, it’s in working condition, only the below ½ inch screen is not responding.

On 21st Feb 2019 issue addressed to Motorola, after struggling with them they agreed to repair device and on 13th march couriered to service center. Again, after struggling on 23rd April 2019 they generated repair quotation. Today approx. 74 days...
Complaint comments  Read comments Complaint category Mobile Handsets

Motorola — motorola pulse escape headphones [Resolved]

 rachitex on May 8, 2019
I have ordered my headphones from amazon india. The product was working fine and suddenly stopped working after 15 days. I contacted motorola service center nearby me and they refused to provide me service. I contacted motorola customer care and they asked me to courier the product to their delhi service center. Now the package has been delivered and i'm not getting any confirmation about the further process. It has been more than a week....
Complaint comments  Read comments [1]Complaint category Mobile Handsets

Motorola Mobility — complaint against authorized motorola service center [Resolved]

 Jilsa jose on May 6, 2019
I am really dissatisfied about ur customer service. Past 2 weeks before my phone have some issue... Charge is not getting to the phn after that we went to authorized service center they told us it's because of cable complaint. They told they will ordered. Now it's more than 2 weeks nothing happen. My phone is not working. Disatified about ur product and customer service...
Complaint comments  Read comments Complaint category Mobile Handsets

Motorola Mobility — moto z2 play - no proper service and unethical behaviour [Resolved]

 Manubaby89 on Apr 15, 2019
I had a moto z2 play and i was a happy customer for around 6 months from the date of purchase. After 6 months o[censored]sage, phone had a sensor issue and i have given for service. Post that initial service, i have given the phone 5 times for service for the same issue, on which 2 was within the warranty period. Motorola service centre at thrissur didnot provide me work card/reciep for these 2 times. Post the warranty, they provided me work card. Postall these services, they provided back my phone ties up with multiple rubberbands. Within few weeks, phone showed same issue again, for which i contacted...
Complaint comments  Read comments [3]Complaint category Mobile Handsets

Motorola Mobility — cheated by the service center - parts removed [Resolved]

 mangesh_8051 on Apr 5, 2019
My mobiles display was flickering and i had taken it to motorola service center (Prudent telecom services, tembhi naka, thane). The service center promptly replaced the screen. After a week i started noticing multiple problems with the phone. The problem were 1) proximity sensor not working 2) 6 dead pixels in the back camera 3) crackling speaker all these issues started right after the service. This is a clear indication that the parts in my new phone were replaced with faulty defective parts. I raised this concern with motorola service center but the are just willing to replace the problem parts....
Complaint comments  Read comments [1]Complaint category Mobile Handsets

Motorola — phone is not given by service center [Resolved]

 chaudharygc on Apr 5, 2019
Respected sir/madam,

I have purchased a motorola z play phone worth 24799 from flipkart.com on 23/06/2018. Its screen is broken and i have given it to service center on 20/11/2018, since then the haven't repair it. Its been almost 4 months and i cant use the device i had paid for.

Please give me justice on that either by giving me a new phone with extended warranty or my money back.

Thank you

Your faithfully
Gaurav chauhan
[protected]...
Complaint comments  Read comments Complaint category Mobile Handsets

Motorola Mobility — service complaint for moto g6 [Resolved]

 Radhika.Ramesh on Mar 21, 2019
I have given my Moto g6 phone at Karamana Service Centre Trivandrum due to the complaint of overheating, battery draining and cannot view the incoming calls. They informed us that the phone is complaint due to water damage and they claimed that they rectified it. But there was no such issues of water damage with my phone. After service they returned me the phone for an amount of Rs 900, but the complaint was not rectified. Again I approached the same service centre and they told us that they will return after 3 days after servicing. Now they are telling that battery is completely water damaged and...
Complaint comments  Read comments Complaint category Mobile Handsets

Motorola Mobility — charging socket is loose [Resolved]

 Dolly G on Mar 17, 2019
My motorola mobile's charging socket was loose. I gave it to lenovo moto service center, ganguly road, ranchi. They charged 415 rs for repairing. But at home same problem happened. I again go to them to show them that charging socket is loose but they said my charger is not working, i told them it is working fine with other devices. Then i purchased a motorola data cable from same center at rs 400/-. And having same problem. Now i want my money back or i m going to consumers forum. I will not wait forever....
Complaint comments  Read comments Complaint category Mobile Handsets

Motorola Mobility — turbo charging not connecting [Resolved]

 Priyank Mamar on Mar 16, 2019
I went to motorola service centre at yashwant plaza indore and they changed my charging socket but then also my phone is not connecting turbo charging... And they charged me 850 rupees and then also i didn't get my solution and i want my money back or i want my charging should be make it clear amyway... If this could not be done then i will register an fir against motorola service centre...
Complaint comments  Read comments Complaint category Mobile Handsets

Motorola India — mobile/after sales services and fraudulent issue [Resolved]

 samirmba on Mar 11, 2019
I have purchased motorola x play mobile and using it (Invoice copy is attached). Currently, i am facing the issue of battery drain and i have visited the service centre of motorola and new battery requested a thorough job sheet (Attached herewith). But they fail to provide after-sales services and each and every time giving me wrong commitment and my issue is still unresolved. As a customer this kind of services not to be accepted. The company have to provide after sales services anyway to the customer. Kindly help me in this matter. Provide me with the services from motorola and help me out by...
Complaint comments  Read comments Complaint category Mobile Handsets

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