Motorola Mobility Customer Care
Motorola Mobility LLC.
Customer satisfaction rating: 29%
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1617
COMPLAINTS

Motorola Mobility Customer Care

Motorola Mobility LLC.

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Address
12th Floor, Tower D. Dlf Cyber Greens. DLF Cyber City
Gurgaon
Gurgaon District
Haryana
India - 122002

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
18
down
13

Phone:
Phone:
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1
down
0

Additional info
Customer satisfaction rating
29%
Complaints
1617
Pending
29
Resolved
453
Load
So far so good - The company responded to our notifications and is working on resolving complaints.

Working hours
Mon09:00 am - 06:00 pm
Tue09:00 am - 06:00 pm
Wed09:00 am - 06:00 pm
Thu09:00 am - 06:00 pm
Fri09:00 am - 06:00 pm
SatClosed
SunClosed

Motorola Mobility related photos (288)

Motorola Mobility Complaints & Reviews

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Motorola Mobility — very bad service feedback

 sivakumar ravi on Jul 24, 2017
I had subbmitted my mobile for repair which was under warranty till aug 3rd 2017, on 21-06-17, till now i havent got my phone serviced back there behaviour towards coustomer is very bad, it is an only authorised service center in trivandrum

Address :Dreams Mobile, Kairali plaza, karamana, Thiruvanathapuram
My complaint no : SRTDM0011706210002
IMEI : 358187075464076...
Complaint comments  Read comments Complaint category Mobile Handsets

Motorola India Pvt Ltd — motto g3 permission access problem

 Prabju on Jul 23, 2017
When new app going to be installation system asking for permission and we accept the permission system showing take permission, while taking permission it's asking screen overlay detected please turn off, again trying to take permission after screen overlay off., system again show same problem, we are going to send files and images through wtsup, messenger every thing asking permission, please give the solution at the earliest...
Complaint comments  Read comments Complaint category Mobile Handsets

Motorola — flickering of screen and multiple opening of apps without control

 Bhuvana Rravi on Jul 23, 2017
I have purchased a moto g4 6 (Android version 7) months back from amazon and ever since
We are facing a peculiar problem of flickering of screen contineously and
Multipl opening of various apps without control. Unless i switch off and switch this continues and this happens very frequently. I wish
Motorola takes some serious steps to solve this problem otheriwise
Costumers like me will have to have face difficulties and take some steps
Towards the manufactuers for this problem.
My email address

Bhuvana.09@gmail.com...
Complaint comments  Read comments Complaint category Mobile Handsets

Motorola Mobility — complaint about mobile battery parformance

 Mohit Jailwal Jangra on Jul 21, 2017
I purchased motorola g4 plus in 18 november 2016 throw amazon. Hello moto,
I am using moto g4 plus from last 7 months. Till few days back it was working fine but suddenly i can see that drop in the rate of charging for the phone and also noticed that it is getting drained very faster.
I have fully charged my device early morning 9:00 am with 100% but at 9:40 am i can see that it already came to 69%.
I have not seen videos or used it too much in this time period.
Also, under battery section under settings, it is showing 69% will work for next 8 hours but my battery performance...
Complaint comments  Read comments Complaint category Mobile Handsets

Motorola — sim slot & service centre

 Chiku12345 on Jul 20, 2017
R/sir madam

My self parveen dalal i m working at gandhidham as degination of branch manager.
I have handset of your company moto g turbo... About three month ago in this handset have touch problem so i give this handset in your service center hissar haryana that time they solve these matter... Then suddenly the handset sim slot not working properly again i m going in same service center but mr. Amit sharma saying that... It's not of our issue it's technically fault if u wanna repair it so we will charge... That time i have urgent work... After few month coming home again going...
Complaint comments  Read comments Complaint category Mobile Handsets

Motorola Mobility — service center poor service

 Shubh David Paul on Jul 20, 2017
Sir, i like to inform you that my phone moto g turbo which i purchased last year performed so good. Few days back phone flash light creating problem and i show it to care center budaun after their checkup my phone's earpiece not working fine (Low hearing) i gave it to them but they unable to repair it at original level and pasted not as original, still it sounds very low.. I feel that i gave my phone in wrong hands.
Hope for the honest action...
Complaint comments  Read comments Complaint category Mobile Service Providers

Motorola Mobility — disappointed service by service center

 Shubh David Paul on Jul 20, 2017
Sir, i like to inform you that my phone moto g turbo which i purchased last year performed so good because i use it with care. Few days back phone flash light creating problem and i show it to care center budaun after their checkup my phone's earpiece not working fine (Low hearing) i gave it to them but they unable to repair it at original level and pasted not as original, still it sounds very low, after 10 days their pasting loosen. I feel that i gave my phone in wrong hands....
Complaint comments  Read comments Complaint category Mobile Service Providers

Motorola Mobility — lenovo k6 note

 jayramjsr on Jul 20, 2017
I purchased new k6 note 4gb (Batch no. - 861886034622357) on 8th july 2017. From few days back its tourch light gets on any time even it is locked, yesterday the touch screen was not working some how today morning it got re started and i was able to make calls and other things but it was not ringing when any call is coming only vibrates. I checked all the setting of ringtone and other it was perfect, then i restarted the phone and since then it was asking for pin no (Remarks - "to start android, enter your pin"), i have never ever set any pin in this phone, there was only a pattern to unlock this...
Complaint comments  Read comments Complaint category Mobile Handsets

Motorola Mobility — bad repair service in the name of authorised service center

 Kiran r gandre on Jul 20, 2017
Dear motorola help,
1. Personal details – name, phone number (Registered), address.
Mr kiran ramchandra gandre, ph no 9821352268
Address 404, om krishna krupa, opp shastri hall, vitthal mandir road, duttanagar, dombivli east
Thane 421201 maharashtra
2. Details of complaint – product/service name, serial no, invoice no., complaint number, complaint description.
I bought one motorola 3gg for my son from amazon.com in april 2016.
The details of the product are
Ceo168 16gb, model xt1550
Fcc id ihdt56qg4 type m11f6
Imei 1 35236079200911
Complaint comments  Read comments Complaint category Other

Motorola — no response from authorized motorola service centre

 sneharash on Jul 20, 2017
I purchased a moto g5 on 17 may 2017 to gift my brother. Because of some malfunction the phone stopped working properly after a week. I gave it for the repair to authorised motorola service centre located at vytilla, kochi, kerala on 1 july 2017.

But by the expected date the phone has not been repaired also they dont give us any updates. When i called in the number provided they are not responding.

Why can't the company replace the piece when they can't send the required item to the service provider.

If further delay occurs it will lead me to file legal...
Complaint comments  Read comments Complaint category Mobile Handsets

Motorola Mobility — moto e3 power charging issue

 Anchal Baranwal on Jul 19, 2017
Myself anchal baranwal (Email id: ancbaranwal@gmail.com) i bought moto e3 power in april and now it has charger issue. I went to service centre in laxmi nagar 'motorola lenovo authorised service center' wa-88 but customer executive said that there is moisture detected in your charger cord pin and mobile jack so it comes under physical damage and no warranty for that. But what we can do if get automatically moisturize or not. If it comes under warranty where we have to go. Even they ask for money for replacement. I am totally disappointed. Please take action on this issue....
Complaint comments  Read comments Complaint category Mobile Handsets

Motorola — about warranty

 Vijay Aaric on Jul 19, 2017
I bought a mobile moto e3 power xt1706 black 16gb on last year december. I have a warranty on mobile for complaints. My handset did not turn on since last week. It was done during use. It did not repaired by water. I was claiming warranty in this problem. But my service center did not accept my warranty. They said my mobile damaged by liquid. The proof they showed is the charger port pin in sub board. The charger port pin was little corrode by moisture in the air. Could any metal being always polished?. The answer the told was their company had given this procedure. The main board damaged in my...
Complaint comments  Read comments Complaint category Mobile Handsets

Motorola Mobility — mobile phone not repaired yet. its been more than a month.

 Noopur Maheshwari on Jul 18, 2017
I had submitted my motorola g4 plus phone for repair to motorola's authorized service center - 'b2x-020 kavya enterprises, shrinath plaza, dnyaneshwar paduka chauk, f. C. Road, shivajinagar, pune - 411005' on 14th june, 2017.

Imei no. : 358223079150815

The issue is related to internal display repair and power on/off issues.

It has been more than a month already and my phone has still not been returned.

I have talked to the support executives multiple times, and every time they keep saying that the parts are not available and that my phone...
Complaint comments  Read comments Complaint category Mobile Handsets

Motorola Mobility — defective delivery of moto c plus

 Giridharan7 on Jul 17, 2017
I had placed order with flipcart for moto c plus and it was delivered vide invoice no:faay8p1800871219 on 30/06/17. It was found defective and they arrange for replacement on 03/07/2017. Again this did not function hence they advised me to approach motorola service at t nagar, chennai 17 on 15th july'17.
On 13th july'17, i got a call mentioning that the product would be replaced and later informed that it could only be repaired. I have no update till date.

I am at a to total loss to understand the service issue on buying the new phone which i am yet to use, it had been a bad...
Complaint comments  Read comments [2]Complaint category Mobile Handsets

Motorola — motorola android phone

 Jyoti fd on Jul 16, 2017
I am very sorry to say that i have experience worst service of my life after purchasing Moto 4G Plus phone on 17th July 2016. Firstly on 14th October 2016 i had given my phone for repair at Navi Mumbai for some speaker problem and they gave back my phone after 35 odd days on 18th Nov 2016 and that too after complaining for many times. I dont understand why such delay . Again in June my phone got some problem and i approached your service centre at Surat for repair. On first occasion they turned down to accept my phone saying that Job Order created at maumbai during last repair of phone is not closed...
Complaint comments  Read comments Complaint category Mobile Handsets

Motorola — moto m phone issue not resolved yet

 PreetiJha on Jul 16, 2017
I purchased moto m mobile phone on 24th april 2017 from flipkart (Order id od208719176896858000). After using it for 10 days it started showing many problems like device restarts automatically, hanged and also unnecessary pop up with message like "google app has stooped".
Within 15-20 days these problems became very frequent and pop up error message continuously comes whenever device is unlocked.
I was suggested by motorola customer care to submit this device to service center. Submitted my device on 24th may 2017 and i was called to collect my phone two time but both times device...
Complaint comments  Read comments Complaint category Mobile Handsets

Motorola Mobility — against service centre

 Nandan1825 on Jul 15, 2017
My phone is having some issue i can't understand so i went to authorised service centre in shimoga, karnataka. They told bord issue amd took 7 days to replace it. My warranty ended on the day i recieved my phone. The next day when i am using my phone it was misbehaving so i went back to service centre they just took 8 days to say it can't be done and they said display gine and it cost me 5600 but it was not my falt. And i want my phone to be ready. I want solution...
Complaint comments  Read comments Complaint category Mobile Handsets

Motorola Mobility — Late product servicing

 Chiggy on Jul 14, 2017
I would like to inform you that there is a problem in my hand set and my set in under warranty. So, i have submitted my hand set to my nearest motorola authorised service center. My job sheet no is srgjr5071706210008 and imei no is 358187075745250. As per the instruction of service center, they said that my hand set will be repaired within 15 working days. I call them after 15 working days they said that my phone is not repaired because company did not send them repairing parts. Till this day i. E. 14th june 2017 i haven't received the phone back as the service center keeps giving excuses and delays...
Complaint comments  Read comments Complaint category Mobile Handsets

Motorola Mobility — Delay of my product servicing

 Kartikey Setpal on Jul 14, 2017
Dear sir/ma’am,

I would like to inform you that there is a problem in my hand set and my set in under warranty. So, i have submitted my hand set to my nearest motorola authorised service center. My job sheet no is srgjr5071706200013 and imei no is 358223072722818. As per the instruction of service center, they said that my hand set will be repaired within 15 working days. I call them after 15 working days they said that my phone is not repaired because company did not send them repairing parts. Till this day i. E. 14th june 2017 i haven't received the phone back as the service...
Complaint comments  Read comments Complaint category Mobile Handsets

Motorola Mobility — Moto service centre providing wrong informations

 ashish22 on Jul 14, 2017
I bought moto g4 plus last year ago. My mobile giving problem after buying phone in 2-3 month, this phone is in warranty. 1st i gone to service centre they gave us my phone in 15 min and told me that this problem not occuring again. But after 1 month this problem occured again. When i go at service centre they told me that this is liquid damage and your phone will be repeared in out warranty. But this is same problem occuring after 2-3 months of buying. At service centre 1st time they dont tell me liquid damage reason, and this time they giving me this reason and asking for money. My phone has more...
Complaint comments  Read comments Complaint category Mobile Handsets

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