Motorola Mobility Customer Care
Motorola Mobility LLC.
Customer satisfaction rating: 35%
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1752
COMPLAINTS

Motorola Mobility Customer Care

Motorola Mobility LLC.

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Address
12th Floor, Tower D. Dlf Cyber Greens. DLF Cyber City
Gurgaon
Gurgaon District
Haryana
India - 122002

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
27
down
23

Phone:
Phone:
up
13
down
11

Additional info
Customer satisfaction rating
35%
Complaints
1752
Pending
15
Resolved
600
Load
So far so good - The company responded to our notifications and is working on resolving complaints.

Working hours
Mon09:00 am - 06:00 pm
Tue09:00 am - 06:00 pm
Wed09:00 am - 06:00 pm
Thu09:00 am - 06:00 pm
Fri09:00 am - 06:00 pm
SatClosed
SunClosed

Motorola Mobility Complaints & Reviews

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Motorola Mobility — moto g5s plus poor service quality and extreme high price

 infom35 on Jan 18, 2018
I have given my moto g5s plus phone to service center (Smart care-ctg, adyar, chennai) for screen replacement (Job sheet no: soin[protected]) as the screen is broken. For the repair work they charged rs.6500 and when i about to collect the device i noticed in right top the screen is not fixed. I started inquiring why you people done a poor service like this, they replied back to me saying the back case also needs to be changed and for this i have to pay an extra amount of rs. 4500 and as a whole i have to pay a sum of rs.11000 (Even the new phone cost itself rs.14000). I felt very bad about...
Complaint comments  Read comments Complaint category Mobile Handsets

Motorola Mobility — mobile performance

 Vidyakar80 on Jan 18, 2018
Ignorance to provide solution by the service provider at ranchi service centre and they are trying to mislead to the customer. I approached during warranty period but they have not entertained my complaint and suggested to come after few days. Again when i visited they denied to do service under warranty and not opened the job card of my hand set. The customer care executive of motorola also said that you have to tackle it with the service centre only we cannot help you. The service centre executive accepted that i visited there with in warranty period but not resolved the issue with my phone which...
Complaint comments  Read comments Complaint category Mobile Handsets

Motorola Mobility — pathetic after sale service

 M Ganesh Shankar on Jan 17, 2018
Dear sir,

Good day! I purchased a motog5 (S) plus from dotcom moto hub on 8-jan-2018.

I am facing the following issue with my new phone. When i am watching a video in whatsapp, and i receive a call, which i attend, the video does not pause! The video sound is playing in the background of the call. Hence i am unable to speak with the caller!!

On 12-jan-2018, i visited moto hub at vijaya forum mall, to check this issue. I was disappointed by the customer service given by vendor!!! The sales person initially told it is an issue with whatsapp, then he said...
Complaint comments  Read comments Complaint category Mobile Handsets

Motorola Mobility — replacement of faulty phone.

 pawan saw on Jan 13, 2018
On 02/06/2017 i bought a moto m (Silver, 64 gb) on invoice date:[protected], having [imei/serial no: [protected], [protected]] mobile phone from you via flipkart having order id: od[protected]. I have discovered that the phone has the following problems

1. Switch off / on itself.

2. Charging /issues

3. Lining in display

4. Software issues

5. Battery discharged from 100% to 20% itself after restart.

I have complained all these problems in your service centre three times.

1st time,...
Complaint comments  Read comments Complaint category Mobile Service Providers

Motorola Mobility — mobile switch on issue 3 times in 9 months after buying made me to run to service centre all the time

 ravi holla on Jan 11, 2018
I bought Moto M (grey) on 24/4/17 from flipkar with order id OD[protected]. Since then, my mobile is having unique issue that it will not get switch on if I switch off (due to slowness / to refresh apps).

In past 9 months, i had this issue 3 times, each time i have to rush to your service centre, they keep the mob for a week and deliver it back after updating software (?). Dates of complaints are 14/6/17, 21/8/17 and 9/1/18.
Neither they are providing me any permanent solution, not replacing if there is hardware issue / not giving me any replacement (service centre...
Complaint comments  Read comments Complaint category Mobile Handsets

Motorola Mobility — return request and give my refund to me [Resolved]

 yuvrajkarsarpe on Jan 11, 2018
Dear sir,

Name : yuvraj karsarpe
Email id : y. Karsarpe@gmail.com
Order id: od[protected]
Mobile : moto e4 plus

I have send request return for mobile-moto e4 plus.

The main issue for filpkart mobile -
1) after every five days it got hang and unable to touch any where after i did factory reset then it work but today also it got hang
But internet data is off so, i can't do factory reset also and now i got stuck. How third class mobile it is yaar.
Why playing with customer sir. Stop producing or selling...
Complaint comments  Read comments Complaint category Mobile Handsets

Motorola Mobility — discharge of battery

 jijovmy on Jan 11, 2018
This is to inform you that am one of your customer from the last 3 years. I have purchased the mot x play through flipkart on 19.10.2015, now the last 3 months onwards battery is automatically discharged, every day i put fully charged the battery, in the evening 60% of the battery was discharged/switch off automatically. So i am visited your authorized service center delhi (The cell point, b1/517a, jankpuri, 110058) on 04.01.2018 for checking. The engineer saying to replace my battery and software update to solve my phone problem, and also said due to out of stock the battery you have to for 2 days....
Complaint comments  Read comments Complaint category Mobile Handsets

Motorola Mobility — moto m charging issue

 rvnshiva21 on Jan 10, 2018
The moto m device which am currently using it not all getting charged. The original charging cable was having the issue and i replaced it with a new one. But still it is doing the same.

Have been facing this issue for for than 6 months and my device is not more than 1 year old.

Am unable to charge this device anymore and the device is usable now.

This seems to be a repeated issue with moto m across most users and so far we haven't received any solution from the company perspective....
Complaint comments  Read comments Complaint category Mobile Handsets

Motorola Mobility — harassment by service center for repairing handset under warranty

 akbhattacharya on Jan 3, 2018
Sir,

Reference: imei : [protected]
Model: xt1770.
Handset deposited at service center express road kanpur.

Kindly note that my handset moto e4 plus purchased online on 10.08.2017,
Had minor touch screen problem since day 1 of purchase which gradually became major problem day by day.
I went to the service center (220, express road the mall kanpur-208001, mobile : [protected]) with my complaint on 19.12.2017.
Service center deliberately started saying that the handset is physically damaged and is out of warranty thus repairing...
Complaint comments  Read comments Complaint category Mobile Handsets

Motorola Mobility — warranty rejection

 SREEJITH K S TVM on Dec 30, 2017
Purchased moto g 4 from amazon in july 2017. First a pin in sim slot broke then it began to turn off frequently.
Approached service centre but they denied my warranty under the term 'physical damage '. Now says need to change charging port and battery which will coast ₹.2600 approx.
I didn't expect this. You people are focusing on denying warranty than providing it. That pin broke within three months of purchase. Worst service ever...
Complaint comments  Read comments Complaint category Mobile Handsets

Motorola — problem in motorola service center

 Arvind554 on Dec 28, 2017
I have purchased a moto c plus mobile. After 5 days problem in mobile then go the service center. They have format my mobile. After that some functions stop working then i told regarding this issue but they have not resolve this issue. After that i have complained to the motorola online customer care. Then technical team called me and told me they have updated wrong software so that options are disabled. So when you will go the service center then call me and told to customer support team they have transfer call to me and i will talk with the service center. When i go the service center and call...
Complaint comments  Read comments Complaint category Mobile Handsets

Motorola Mobility — forced bad setting of incoming ringing volume too low for first 3 seconds

 IsaacSelwin on Dec 28, 2017
I'm using moto z2 play, and everyone using moto phones on this planet facing this terrible "ascending ringing volume" setting, that can't be turned off. What the heck? I paid rs.28000 for moto z2 play, and am i not allowed to hear the actual ringing volume for incoming calls?? Update the moto software to disable this increasing ringing volume.. Or provide a workaround. Who the heck are you to force this low volume of first 3 sec of incoming call ringing?? It makes us angry....
Complaint comments  Read comments Complaint category Mobile Handsets

Motorola Mobility — moto 360 sport replacement

 Kush Ghuraiya on Dec 26, 2017
Dear,
Motorola India is not providing me the service for my smart watch...they are fooling me for past 1 month..they sometimes admit the problem and on ther day start refusing it...
one day assures for replacement and on the other day transfers the case to another person ...they are frauding me for past 30 days...
please help.
Case ID[protected]

thanks in advance

regards
kush singh ghuraiya...
Complaint comments  Read comments Complaint category Electronics & Appliances

Motorola — no reply or failing to resolve the issue

 sabarishkb on Dec 26, 2017
I had purchased a lenovo phone from flipkart as on 24/05/2017. On using the device for about 2 months i found the touch screen to be unresponsive at some specific location. So i returned the device to the service center, from their failing to repair the issue i was given a new phone moto g 5 s plus from the service center.

The device was performing good untill some software update came and ruined the device. Now the device has been showing low signal strength all time where the cellular reception is very good and battery is draining very fast. On giving to the service center they...
Complaint comments  Read comments Complaint category Mobile Handsets

Motorola — worst phone of the world...

 Nirmala Rawat on Dec 24, 2017
Worst phone moto g5 in just3 months it has many problems heating, network and many more... Pls return my money because i repair in moto service centre but they can't satisfy me.. It is worst phone moto company is originally chinese because this phone can't work.. I have two phones both 4g but one jio sim is working in my vivo phone but same sim can't work in this garbage phone moto g5......
Complaint comments  Read comments Complaint category Telecommunications

Motorola Mobility — mobile phone issue | no help by motorola team

 amit.pruthi.111 on Dec 21, 2017
I purchase my mobile from amazon on 20 oct-2017. There was some moisture issue in phone on 17 dec-2017, i visited my nearest service center. They told it is liquid damaged and we will charge 740 rs. They keep the phone in their custody and called me next day and said and we do not have warranty if your phone will work or not after service. Other wise you need to pay 11000+gst rs. To replace motherboard. I am shocked i purchased phone of rs 13000 now market cost of the new phone is 11000 and they want the charges of more than 11000. Because i am sure that i never get my phone in liquid, why they...
Complaint comments  Read comments [1]Complaint category Mobile Handsets

Motorola Mobility — mobile handset poor

 siddhant awasthi on Dec 21, 2017
Dear sir
I live in agra but i am studying amritsar. I have purchase mobile in motorola com. Their model no. Moto m (4/64) colour grey purchase date 29/09/2017.
Your mobile is very poor motorola company's very fraught i have purchase rs 15000/- motorola mobile is not properly work purchase two month and fault this mobile. Deposit in your service center but not properly answer. Summit purchase bill & job card.

Please immediately repair and change. I have not stay time my exam start.
So, please i request you start work in my mobile

Thanks
Rajeev...
Complaint comments  Read comments Complaint category Mobile Handsets

Motorola Mobility — dust in primary camera of moto g5s plus

 vinnu120613 on Dec 21, 2017
I purchased a new moto g5s plus mobile from amazon in last month and now i observe there is full dust in the back left camera at first and then now it is observed in the right camera also, and i was unable to get the images with a good quality, completely damaged images i was getting with the camera, so please fix it and i don't want my phone to be opened up, kindly refund me or replace my phone with a new one,...
Complaint comments  Read comments Complaint category Mobile Handsets

Motorola Mobility — not repaired in warranty and behavior was so rude [Resolved]

 Chirag Chaturvedi on Dec 19, 2017
Dear sir/mam
i have submitted my phone for repair on 7/12/17 the problem was after update my vo lte and sd card stopped working the service center guy told me that it is software problem so we need to reflash the phone software and it will take 2 hours and after that my vo lte started working but sd card did'nt so service center guy told me to leave phone for 8-10 days because they need to replace pcb board and i asked him that how much long it can take then he told me not more than 10 days and then i clearly mentioned him that i won't be able to leave my phone more than 10 days and he told...
Complaint comments  Read comments Complaint category Mobile Handsets

Motorola — moto e4 plus

 Aparupa Banerjee on Dec 18, 2017
Dear sir,

Please note that i have purchased moto e4 plus in september 2017. Now the touch panel is not working. I have gone to service centre. They are simply avoiding to solve it. It is under warranty but they are charging rs4500 for that. They are saying it is because of damage but the there is no scratch on the screen. I have many friends those who are suffering from the same issue. The company is very much aware of the situation. I am attaching the letter from service centre & also the picture of my phone., just to prove that they are misleading their customers. I need solution...
Complaint comments  Read comments Complaint category Mobile Handsets

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