Motorola Mobility Customer Care
Motorola Mobility LLC.
Customer satisfaction rating: 44%
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1653
COMPLAINTS

Motorola Mobility Customer Care

Motorola Mobility LLC.

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Address
12th Floor, Tower D. Dlf Cyber Greens. DLF Cyber City
Gurgaon
Gurgaon District
Haryana
India - 122002

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
34
down
29

Phone:
Phone:
up
17
down
12

Additional info
Customer satisfaction rating
44%
Complaints
1653
Pending
0
Resolved
721
Good
Good news! We have a good connection with the company and they're good at resolving user complaints.

Working hours
Mon09:00 am - 06:00 pm
Tue09:00 am - 06:00 pm
Wed09:00 am - 06:00 pm
Thu09:00 am - 06:00 pm
Fri09:00 am - 06:00 pm
SatClosed
SunClosed

Motorola Mobility related photos (337)

Motorola Mobility Complaints & Reviews

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Motorola — moto one power mobile : unethical service

 Raghav Gambhir on Feb 10, 2019
I just bought motorola one power phone 3 months back i. E in november 2018.
I just faced music time and incoming voice issue in my phone on 28th january 2019. When i visited the service center on 29th january, my phone was properly checked by them and they told me that this issue will be resolved in two days. When i call them to ask the status of my phone on the very next day, they told me that phone motherboard will be replaced and it will take 4-5 days and when i asked them to give me support phone they told that they are not having any spare phone. When i scolded them on the phone that...
Complaint comments  Read comments Complaint category Mobile Handsets

Motorola Mobility — fraud

 Tanish Jilowa on Feb 9, 2019
Yesterday i went to moto service centre around 4 pm to get my phone examined. My phone had a minor battery issue and network problem it was all working except these minor issues.
When i gave the service agents my phone they took around 2 hours just to examine my phone and said my phone had been water damaged. But the fact is my phone did not got a single splash of water in its entire lifetime.
My device was returned to be in dead state, which was working fine earlier.

How moto to this to its customers. It all looks like a cheap tactic created moto company just because...
Complaint comments  Read comments Complaint category Mobile Handsets

Motorola Mobility — krk solutions marathahalli not repair my mobile properly and took rs 3000/-

 Ashu boss on Feb 8, 2019
On 03/10/18 my moto x play had some charging issue. So, i went to krk solution marathahalli, bangalore they said some ic problem is there so it will cost u rs1450 then again after some days they said we need to change the battery and they chraged rs1450 again. And now after 3 month again that problem was showing. So now when i went there they did some thing but still my phone is not working. When i asked them about the problem they are not answering properly. They are saying may be some battery issue or motherboard problem.

They charged unnecessarily rs 3000/- because when i asked...
Complaint comments  Read comments Complaint category Mobile Handsets

Motorola Mobility — physical damage

 rajesh24r on Jan 29, 2019
I have motorola moto x4 mobile science[protected]. My mobile is on working condition and good in service but a little speaker problem. So i went to your lenovo motorola service centre new tech-jkh, address 102, paragon square 1st floor, s. N. Ganguli road, ranchi - 834001 at ranchi and after proper checking of my mobile then took for repairing as given service notes - speakcer mai awaj dab gaya hai, vide their service no.- soin[protected]-xt1900-2. After few hours i visited there service centre he told me that your mobile has been physicaly damaged screen upper right corner.
So please...
Complaint comments  Read comments Complaint category Mobile Handsets

Motorola Mobility — inspection charges paid without repair mobile [Resolved]

 Arbind Bhoi on Jan 12, 2019
My mobile was switched off automatically and when i switched on it will be hang on their is no any function in mobile. Than i go to moto care for service but the service members can't repair my phone but the inspection charges 250 will be made from me.
The mobile cannot repair by them but inspection charges will be payment from me.
Motorola care - gandhinagar pada, balangir, odisha 767001...
Complaint comments  Read comments Complaint category Mobile Handsets

Motorola — moto c plus mobile issue [Resolved]

 balaford on Jan 11, 2019
Bought mobile on oct 2017 and not yet faced any issue with mobile up to nov 2018. On dec had an issue with mobile gets automatically power off issue after receiving call. Then tried to switched off and on, but no response on that.

Then had a call to moto customer care and speak about this issue, they advised to handover to service center and same has been done. After few days, service center team called me and told to change the mother board of mobile and its cost around rs.4800 to rs.5300 (Equivalent to 95% of mobile cost)

Since mobile looks new and didn't get any...
Complaint comments  Read comments Complaint category Mobile Handsets

Motorola Mobility — service denial at rani bagh office, delhi [Resolved]

 ankit jain15 on Jan 2, 2019
I purchased this product from amazon in july and 2018 less than a month ago the phone started with issues. Haven’t installed any major 3rd party apps and still this phone is troubling me. It shuts down automatically and then it becomes a huge problem to restart this phone because everytime you restart it, it switches off again that very moment. I contacted amazon to get this product replaced but they denied it and just fixed the product. But after two months i am facing the same issues and then i also visited pitampura branch for the same and at first demanded 2200 rs to get this fixed, but when...
Complaint comments  Read comments Complaint category Mobile Service Providers

Motorola Mobility — mobile phone g6 not doing turbo charging [Resolved]

 Katyayani Singh on Jan 1, 2019
Recently bought moto g6. It isn't doing turbo charging. Showed it at the shop all he did was replace the adapter which didn't resolve the issue. The phone turbo charged only twice. When showed at service center the guy said it has software issues and has taken the phone to fix it. But i have become very irritated because of it. It has been only 24 days, since i bought the phone on 7 december and today is 1 january. I believe the phone should be replaced. I did not buy the phone to keep running to the service center. That guy at the service center told me that i have to keep running to the service...
Complaint comments  Read comments [1]Complaint category Mobile Handsets

Motorola Mobility — moto g6 [Resolved]

 Yudith on Dec 20, 2018
I'm Yudith.I Bought Moto G6 On July2018 after 4months while I'm Working On It rebooted as many Times and Moto G6 Went Dead.So I Went To multiple Mobile Care As Customer Care Adviced And Gave My Moto G6 To Check The Problemal And showed My Invoice bill For Warranty.After That They went Inside And Dismantled it and said That water Is all Over The Phone, I knew that 100% that I Had No water Problem Like That.After That They showed a part of the Phone I don't know that's My Phone's part or not, I can't see Clearly They said There was water all around it and they said That warranty Will Not be applicable...
Complaint comments  Read comments Complaint category Mobile Handsets

Motorola Mobility — moto g6 [Resolved]

 Yudith on Dec 20, 2018
I bought moto g6 on july 2018 within 4to5 months my phone went dead while working on. After i went to service centre then told i had water inside as a fake and made my warranty out and they told they can't do anything with my phone. I think they have used my new phone with second end parts for their benefits. I'm too disappointed. I lost my new phone within 5months...
Complaint comments  Read comments Complaint category Mobile Handsets

Motorola Mobility — service centre delayed my product [Resolved]

 Mallik Prabhakar on Dec 17, 2018
I have came in to motorola service centre samastipur to repair my moto g 5 s in 13/12/2018. He can ask me to come tomorrow and came again later but mobile phone is not ready. Still he will not complete my phone right now... Today's mobile is part our life. I am suffering such many problems. Again i came back but same words using service centre employees two more days your mobile ready
Do something about it...
Thanking you
Pin code -848101...
Complaint comments  Read comments Complaint category Mobile Handsets

Motorola Mobility — motorola service centre in jammu, j&k - a fraud! [Resolved]

 silvijain22 on Dec 9, 2018
With utter disbelief and disgust i am lodging this complaint to bring to the kind notice of everybody the fraud i had to go through with this motorola authorized service centre in jammu.
B2x jammu
[protected]
150 - a, 1st floor gandhi nagar jammu - 180004 jammu kashmir

My moto mobile phone model g4 plus suddenly stopped working one evening last week. The speaker and microphone were very much working but the display wasn't. I didn, t drop the mobile or mishandled it in any way possible. I went to this service centre, they checked and informed me that there was...
Complaint comments  Read comments Complaint category Mobile Handsets

Motorola Mobility — motorola x4 under warranty but was not repaired for battery and speaker [Resolved]

 sagarborse90 on Dec 9, 2018
Hello,

I had bought a moto x4 device. After few months of usage the phone is not charging and the speaker voice is deported. I had taken it to service center but the service center did not accept the request beacause the screen had a bit break on it

Due to break on the display the phone voids warranty. I am not sure why. I don't have issue with screen. My problem is with speaker and phone not charging.

Please call me at [protected]. This is an urgent issue. Needs to be resolbed....
Complaint comments  Read comments [1]Complaint category Mobile Handsets

Motorola Mobility — moto z2 force [Resolved]

 Pavan101 on Dec 8, 2018
My phone was not serviced in warranty. Rather they are asking for repair charges of 18000/- approx where a new phone is now 18000/-. I had escalated issue with director services and not getting satisfactory answer or resolution. My service request # soin[protected].

Always they send email saying it has physical damage, however the screen is covered under shatter proof warranty which they are not obliging....
Complaint comments  Read comments Complaint category Mobile Handsets

Motorola Mobility — motorola fw200l

 Mangal Sain on Dec 1, 2018
I have purchased motorola fw200l landline phone,
Its mic is not working, and its covered under brand warranty,
Local motorola service centre are not accepting the landline phone, and the tollfree number are also not giving the right information. (They told that we will call you shortly and had not respond since last 10 days)

What should i do? I feel cheated.

Avnit
[protected]...
Complaint comments  Read comments Complaint category Electronics & Appliances

Motorola Mobility — fraudulent issue, unethical behavior, scam [Resolved]

 Prachi95 on Nov 25, 2018
I'm prachi shah a customer of motorola since past 11 months in presenti have purchased your product moto g5 plus. I was facing the problem since initial times since i bought and i reported the nearest service centre (Borivali west,  mumbai, maharashtra, india) 
But the customer service provided from their end was exclusively careless, worst the team working there is pathetic. I already reported and informed them about all the problem i'm facing since day 1 they're least bother in solving and have always claimed that my phone condition is completely fine submitting it for 5-7 times)...
Complaint comments  Read comments Complaint category Mobile Service Providers

Motorola Mobility — pathetic service by motorola service center [Resolved]

 Nitin231991 on Nov 24, 2018
Hello moto,

I am compelled to write this email owing to my extreme dissatisfaction and frustration due to the treatment and service provided by the motorola service center.
I had purchased moto g5s on 27th dec, 2017 from amazon and there was an issue with the camera for which i went to the service center (At akola district, state - maharashtra). Firstly i had struggle with all the documents since the phone was ordered online. Once they were satisfied with all the documents, they accepted it for a repair.

Later, i had to go thrice for picking it up, although...
Complaint comments  Read comments Complaint category Mobile Handsets

Motorola Mobility — moto m mobile battery [Resolved]

 ChandruVLR on Nov 23, 2018
Within 1.8 years after purchasing moto m phone, i have faced severe battery drain. When i approached their authorized service centre at vellore (Vijex), i was told that it may take more than 15 days to get a battery as moto m has stopped supplying fresh batteries for this model, they have to search for its availability in any other service centre.

I was shocked to know that a company like motorola has stopped supplying spares for a product which was launched less than 2 years ago.

Even now, i haven't get the replacement battery.

I would like to alert...
Complaint comments  Read comments Complaint category Mobile Handsets

Motorola — warranty not being honoured [Resolved]

 A Shaikh on Nov 19, 2018
Bought a motorola pulse escape bluetooth headset and it has 2 months of warranty left but the charging isn't working. Motorola isn't providing a replacement as it was bought from amazon and is neither providing a service denial letter which amazon wants for providing a replacement. Have sent an email to the head of the service dept. Of motorola and the vendors who provide repair services but no response since last 3 days. Amazon is being helpful but it's motorola which is neither exchanging the item nor is helping with getting an exchange from amazon....
Complaint comments  Read comments Complaint category Electronics & Appliances

Motorola — case id - 181028-003239 [Resolved]

 Kau Deshpande on Nov 12, 2018
Dear sir,
First of all i am unsatisfied of moto customer service, i had purchased
Moto g 4 january 2017after 5 to 6 months my mobile continue switch off. I
Was deposited my handset at latur service centre. They we're gave me manual
Job sheet & not reply for 5days i had booked online compliant for repair my
Handset. They told me battery issue. For replace battery they wanted charge
Rs. Three thousand, i saw manual of moto g no charge for battery replacement
Up to one year, they were returned my handset temporary repair.in few days
Another sound...
Complaint comments  Read comments Complaint category Mobile Handsets

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