Motorola Mobility Customer Care
Motorola Mobility LLC.
Customer satisfaction rating: 23%
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1502
COMPLAINTS

Motorola Mobility Customer Care

Motorola Mobility LLC.

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Address
12th Floor, Tower D. Dlf Cyber Greens. DLF Cyber City
Gurgaon
Gurgaon District
Haryana
India - 122002

Customer Care Phone Numbers and Contacts

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Additional info
Customer satisfaction rating
23%
Complaints
1502
Pending
391
Resolved
319
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Working hours
Mon09:00 am - 06:00 pm
Tue09:00 am - 06:00 pm
Wed09:00 am - 06:00 pm
Thu09:00 am - 06:00 pm
Fri09:00 am - 06:00 pm
SatClosed
SunClosed

Motorola Mobility related photos (256)

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Motorola Mobility Customer Care related pictures (256)

Motorola Mobility Complaints & Reviews

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Motorola Handset — Moto E3 Power

 Kumar Ekhlesh on Apr 26, 2017
Hello sir,

I am Ekhlesh kumar.

I have purchased Moto E3 Power On 25 October with Order ID: OD407419859733201000 it was working fine till 1st of march & it stopped charging.

I took it to Motorola service center Janak puri (Khurana Brothers, Ug-7D, Jaina Tower-1, Near Satyam District Center, Phone number:011-32438627) on 3rd march.

They informed me that there is issue with the sub board with this particular handset & they kept it with them & returned it to me on 28th of march saying that issue is fixed ( subboard was replaced) .
Complaint comments  Read comments Complaint category Mobile Handsets

Motorola Mobility — Moto X play Still not repaired

 Abhishek154 on Apr 26, 2017
I have submitted my working handset only for replacing the touch screen. However at the time of submission handset was working even service centre has already checked the same but later on I get to know from service centre motherboard is not working. Now its been 2 months I am regularly following up at service centre and cal centre. As per cal centre part showing in service centre. And As per service centre part is under DOA. I am just become a passing ball between them. Each and every time service centre says what can we do if part is not with company. I am seriously disappointed with Moto services...
Complaint comments  Read comments Complaint category Mobile Handsets

Motorola Mobility — Moto G- Battery and software issues

 Sherin Pheba Chembakasseril on Apr 25, 2017
My Moto G 4 that I brought on Jan 2017, is getting too hot. Everyday i have to switch it off for 5-10 minutes to cool it down so as to use it again. If the phone has 50-60 % charge, the phone gets heated up so much even though i never let my phone to charge more than 98% or so.

Also, the phone flickers sometimes, especially when I keep it for charging. Lot of apps opens at the same time even if i don't touch it. Apps gets closed and open randomly. When I lock it and unlock it again it may or may not stop. This started happening since the next day since I got my phone. It happens...
Complaint comments  Read comments Complaint category Mobile Handsets

Motorola Mobility — Phone submitted to service center for repairing twice [Resolved]

 alvis on Apr 24, 2017
I have submitted my mobile phone to service center before one month for repairing job sheet ref nos. SRB2X0521703220007 for some mother board problem next day i resubmitted same phone with other job ref no. SRB2X0521704030023 with same problem, now one month past and i already requested to Customer support contact with complaint ref no. 170405-014167 and emailed to supportforums@motorola.com about my complaints but still not received my repaired phone. now i feel that Motorola is harassing their customers, no one is taking bother about customer compliant they only interested to sell their new products...
Complaint comments  Read comments Complaint category Mobile Handsets

Motorola Mobility — Lost mobile phone

 Hunny2912 on Apr 23, 2017
Sir,
I have to request that my motorola mobile g4 plus set,
Having imei no-351891081602275 & 351891081602283 model no:-ap3734ae7k8 has been lost in chandni chowk metro station.
Please instruct to concerned office for getting that
Mobile set with the help of imei no-351891081602275 & 351891081602283 model no:-ap3734ae7k8.

Hemant kumar
H. No:-727/18 mohalla sainiyan hisar (Haryana) 125001.
Mobile no for contact-9716933734 & 9991981990...
Complaint comments  Read comments [1]Complaint category Mobile Handsets

Motorola Mobility — Moto G4

 Sunidhi Dalmia on Apr 22, 2017
I visited the nearest motorola service centre for getting my software issues solved. The service was extremely disappointing and dissatisfying. They did not fulfil their commitments and wasted almost 4hours per visit without any results. It is highly recommended that such services should be reconsidered. I have already visited it 4times and still am without the handset. Also, they do not respond over calls. The experience was horrible....
Complaint comments  Read comments Complaint category Mobile Handsets

Motorola Mobility — Problem with volume

 Amby2000 on Apr 22, 2017
I have just purchased my motog5 plus 4 days back and I have an issue like whenever I plug in earphones rather than moto one it automatically decreases the volume to 0 no matter how many times you try it will continuously keep it decreasing and not only media volume but others too such as notifications etc and one more problem is when I put my phone on vibration mode it automatically enables do not disturb mode please help me with the problem...
Complaint comments  Read comments Complaint category Mobile Service Providers

Motorola Mobility — About mobile

 harshgokani on Apr 20, 2017
Dear sir/madam,

i have purchase a moto g4 plus 16gb phone on july 2016 and in just one month of purchase the phone has a problem of automatically switch off 18-20 times a day then i have gone to service centre of motorola at rajkot then i have submitted phone after 2-4 days they return my phone after just 15 days again phone has started same problem again i have visit service centre they hava again badly repair and give back to me after 2days then after 1 month‚Äč phone is continually switching off and hanging to much and display problem then i called to motorola customer service...
Complaint comments  Read comments Complaint category Mobile Handsets

Motorola Mobility — Moto m

 Badal Joshi on Apr 19, 2017
Dear sir,
As l purchased the motorola moto m (64gb) android phone on dated 5/01/2017
Through flipkart.
After using sometime i came to know that there's a defect on the
Creen, there is a gape between screen attached to the metal body.
First of all i could not recognise the defect, but seeing it carefully it
Looks very odd.

And secondly, finger touch pad sensor is not working properly and the
Third and final is overheating problem of battery.
I went to motorola service centre 2 times, and left the phone there for a day, but
Complaint comments  Read comments Complaint category Mobile Handsets

Motorola Mobility — Moto G5 plus

 Madhav Gawade on Apr 18, 2017
Hi motorola team,

My name is madhav gawade from pune, i am software professional and soon travelling abroad for 6 months. My previous phone developed some problem due to which i purchased moto g5 plus without any second thought. Placed order on flipkart on 30th march 2017 and delivered to me on 1st april. After 12 days of minimal use its screen started flickering to the point to which it was hard to operate mobile apps and functions. I have submitted my phone to kavya enterprises motorola care centre pune and got to now that it will be repaired and not replaced. Also to repair it...
Complaint comments  Read comments [2]Complaint category Mobile Handsets

Motorola Mobility — Mobile phone moto g4 plus

 yadav durgesh on Apr 18, 2017
Respected sir, here me durgesh yadav i hearby i m complaining you about how i got issue in my moto g4 plus i bought the mobile at 20 august 2016 after a few month i got problem in my mobile the headphone jack was not working properly i visited to near by moto authorised service center b2x which is in thane mumbai i got my problem solved after a few month i got same issue i visited again i take a tocken and filled a form related to mobile issue which was headphone jack was not working properly the employee of the service center where to careless he solved my headphone jack problem but he spoiled...
Complaint comments  Read comments Complaint category Mobile Handsets

Motorola Mobility — Phone is lying at service centre since 1st April

 rishabh4 on Apr 18, 2017
I purchased Moto G4 Plus from Amazon in the month of October and it was delivered with the Ghost Touch issue after that I visited service center, they updated the software and returned the set back to me. But after updation of software, something very weird happened with the phone after which it automatically restarts several times but was working after several restarts, but on 29th March it got shutdown and was starting with only restarts, I was not even able to unlock the phone whose video sample is attached, I was not able to insert the sim as it was restarting whenever sim inserted into it....
Complaint comments  Read comments Complaint category Mobile Handsets

Motorola Mobility — Mobile not given back while handed over to service center through akshita gifts & greetings dealer mobile

 Kaushal Kishor Upadhyay on Apr 17, 2017
I had purchased moto gxt 1557, imei no_354103072253176 on 20_06_16from akshita gifts & greetings vikas bazar mathura, it was not in working order in feb 17 resulting i went to akshita gifts and greetings to ask service center. They took phone from me and assured for with in one week but it was not given. They given me a customer information slip where customer name was ramesh sharma they tools me that we send ramesh sharma to agra service center. Till date they assured me for next two days. On 17/04/17 they gave me an another moto service record but refuse to give my mobile and told me to seek help...
Complaint comments  Read comments Complaint category Mobile Handsets

Motorola Mobility — Moto G4 plus - automatic switch-off

 Sandy040 on Apr 16, 2017
Hello,

I bought a Moto G4 plus mobile in July last year and I have identified a problem (automatic switch off) in December/ January and from then on I have submitted my phone at authorized service center for 4 time till now and even now they couldn't‚Äčidentify the cause, not resolved the problem yet. They keep on changing motherboards without knowing what the problem is. I have only 2 more months of warranty and I'm pretty much sure that they cannot resolve the problem within it. So, I'm lodging a complaint to get this problem resolve or replace this defective phone. I would be...
Complaint comments  Read comments Complaint category Mobile Handsets

Motorola — X play sim slot 1 does not attach to 3g and 2g

 Parag A on Apr 15, 2017
On 3rd april 2017, my moto x play handset has shown no nw for 3g and 2g, while it is working fine with 4g data.
This is happening only for sim slot no1. I checked up with moto customer care and they asked me for doing factory reset. This has not helped. Then i was asked to go to service centre. The service centre guys after 3 days told me that the handset motherboard needs to be replaced and it will cost me rs 7500.
This was randomly happening sine jan 2017, but i ignored it as the issue was getting resolved after handset power off and on. Although handset had persistent problems...
Complaint comments  Read comments Complaint category Mobile Handsets

Motorola Mobility — Poor quality and service

 ifti khan on Apr 14, 2017
Hi,
I brought Moto x force, Which is premium phone of its segment.
I paid Rs 50000 for and within 6-7 months the phone had Mic and speaker volume issue . I went to service center in Ahmedabad, it was under renovation for 2 Months .After 2 months they just cleaned the mic and speaker and again I found the same issue. Now again my mobile is in service center for last 1 month and the service center is replying they have not received the parts.
Motorola has no capability to deliver a premium phone with expected service. It is an untrusted brand. I made a mistake by trusting moto...
Complaint comments  Read comments Complaint category Mobile Handsets

Motorola Mobility — Service not proper of service center

 Sachin Musale on Apr 14, 2017
I buy Moto g4 on 12 Sep 2016, its having problem to screen then i submit the phone to Kavya Enterprises Pune. they change the screen of phone. few days back phone having battery problem so i go to Service Center on Karve Road they said there is no any history shown for this phone & there are some screw missing and some are changed in this phone we are not going to accept this go to the Service center where you repair this phone the i go to Kavya Enterprises again now they are saying we will check if we found anything physically i am still waiting for there reply and there number is showing off....
Complaint comments  Read comments Complaint category Mobile Handsets

Motorola Mobility — My phone gets out of warranty

 Anis Khalifa on Apr 14, 2017
I have bought moto g5 plus from Amazon service on 1st november.
Problems :
1) shadow displaying: after using some time some application and when we close it .It will show that application part as shadow. (common problem in moto g5 plus)
2 )after using for 5 mins phone get overheated suddenly
3) they say it's turbocharging but it's not working my phone take 3 hours to get 100% charge
4) earphone not working properly

Now I got this problem and I went to service centre mean to say legal service centre Surat.
When I went there it's take almost...
Complaint comments  Read comments Complaint category Mobile Service Providers

Motorola Mobility — Unprofessional behavior at service center and delayed service [Resolved]

 Nidhid26 on Apr 13, 2017
My Motorola G4 plus phone's charger stopped working on 26th March 2016.I gave it at Nagashree Service Center on 27th March 2016 which is an authorized service center for Motorola in Udupi, Karnataka. They assured that it will be replaced by the company as it was well within warranty period.Its been 10 days now and from past few days I am enquiring about it.First, they are not providing any relevant information about it as to how many days will it take? They just say when it will come we'll call you and disconnect the call when I am still trying to on the call. I had reported this at Motorola's Customer...
Complaint comments  Read comments Complaint category Mobile Service Providers

Motorola Mobile — Poor Services after sales

 sandikhot on Apr 11, 2017
Dear Sir,
I'm presently using Motorola G4 mobile set.
I'm facing problem with gost touching for last two months and unable to use the device.
I have approached the authorised services station of Motorola Moblie M/s. Sai Vision Mobilo, Kolhapur Maharastra on March 13, 2017.
Till date I have given it 4 times to the same service outlet and had hardly used for 5 days in last 29 days.
Regret to inform that the problem is still unresolved. The service outlet is not confirming the timeline and resolution of the issue.
Request to intervene and confirm me regarding...
Complaint comments  Read comments Complaint category Mobile Handsets

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