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Motorola Mobility Complaints & Reviews

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Updated: Jul 3, 2026
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Motorola Mobility reviews & complaints(1958)

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I am writing to formally complain about a serious issue I faced with my Moto Edge 50 Fusion smartphone after installing the official Android 16 update released by Motorola.

Soon after updating the device, my phone started malfunctioning and eventually became completely non-functional. The device is now either not turning on properly, getting stuck on the boot screen, showing abnormal behavior, screen flickering, green lines,...
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M
Mayur Sevak
from Banswara, Rajasthan
May 20, 2026
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Complaint Regarding Moto Edge 50 Fusion Failure After Android 16 Update

Dear Sir/Madam,

I am writing to formally complain about a serious issue I faced with my Moto Edge 50 Fusion smartphone after installing the official Android 16 update released by Motorola.

Soon after updating the device, my phone started malfunctioning and eventually became completely non-functional. The device is now either not turning on properly, getting stuck on the boot screen, showing abnormal behavior,...
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A
Arav22
May 14, 2026
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Android 17 update issue on motorola edge 50 pro

Website: Motorola.com

I am using Motorola Edge 50 Pro. There is no clear information regarding Android 17 update rollout and features for this device. Motorola should provide timely updates and clear communication to users. Many expected Android features are missing or delayed compared to other brands. I request Motorola to provide proper software support and transparency for Edge 50 Pro users. Behnchodd hum chutiye hai kya jo itna mehanga phone le rakha hai saalo...
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Address: 12th Floor, Tower D. Dlf Cyber Greens. DLF Cyber City, Gurgaon, Haryana, India - 122002
Website: www.motorola.in

Dear Sir/Madam,

I am writing this letter with great urgency and disappointment to formally raise a complaint against Motorola regarding my Motorola Edge 50 Neo smartphone, which has become completely non-functional after installing the official Android 16 update pushed by your company.

Description of the Issue:
My device was functioning perfectly before the Android 16 update. Immediately after the update...
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G
gopalbhagwat
from Pune, Maharashtra
Apr 22, 2026
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Motorola Edge 50 Fusion smartphone damaged after Android 16 update

Dear Sir/Madam,

I am writing this letter to formally complain about a serious issue I have faced with my Moto Edge 50 Fusion smartphone after installing the Android 16 update.

After updating my device to Android 16, my phone suddenly stopped working properly and eventually became completely non-functional. The device is either not turning on / stuck on boot screen / showing abnormal behavior (you can edit this...
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G
Gajendrabhore
from Pune, Maharashtra
Apr 10, 2026
Apr 10, 2026
This thread was updated on Apr 10, 2026
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Complaint regarding device damage after Android 16 update

Dear Sir/Madam,

I am writing this letter to formally complain about a serious issue I have faced with my Moto Edge 50 Fusion smartphone after installing the Android 16 update.

After updating my device to Android 16, my phone suddenly stopped working properly and eventually became completely non-functional. The device is either not turning on / stuck on boot screen / showing abnormal behavior (you can edit this...
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M
Moto Edge 50 fusion stopped working I ju
Oct 12, 2025
Oct 12, 2025
This thread was updated on Oct 12, 2025
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Moto Edge 50 fusion stopped working I just had it for one year

I purchased moto edge 50 fusion in Aug 2024, but 02/10/2025 suddenly went off and did not start after that.I took it moto authorized service center and after some diagnosis they informed that there is problem with motherboard and it will be 20k to repair it.I purchased the phone a little over 20k and now they are charging almost same price for motherboard repair. Last one year i was 4 times visit the authorised service center when my product...
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M
Mamena khatun
from Islampur, Bihar
Sep 30, 2025
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Game Lagand performance Issue After Android 15 Update

Hello Motorola Team,

I am using a Motorola G34 5G (8GB RAM, 128GB storage) running on Android 15. After the recent update, I am experiencing severe lag while playing Free Fire, even though the game was running smoothly before.

The lag is noticeable despite enabling Gametime, lowering graphics settings, clearing cache, and closing background apps. I have also tested my network and it is stable, so the issue seems...
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V
Vaibhav_5577
from Pune Metropolitan Area, Maharashtra
Sep 11, 2025
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motorola edge 50 pro screen change service center problem

Address: Pune

I gave my Moto Edge 50 Pro to the service center for a screen replacement on 16th August 2025. At that time, they told me it would take 2–3 hours. However, they didn’t return my phone that day and instead said there was a main board issue. But when I handed over my phone, it was working perfectly fine — only the screen was damaged.

Since then, they have been giving me false information and repeatedly asking me to come...
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H
Hkd_
from Lucknow, Uttar Pradesh
Aug 15, 2025
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Defective camera fog formation in motorola edge 60 and unsatisfactory service

I purchased a Motorola Edge 60 on 6th August 2025 from Motorola.in. On the first day o[censored]se, I observed fog formation inside the main camera lens, which severely affects picture quality.

I contacted Motorola’s online support, who advised me to visit the service centre. On 7th August 2025, I submitted my phone to the authorised service centre. After 8 days without any update, I called them and was told I could collect...
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J
jahniflip
Feb 15, 2025
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Edge 50 pro

Address: Moolayil Hpouse, Anamangad, Perinthalmanna, Malappuram, Kerala 679322

My handset display is damaged, i want to change the display under the insurance i have taken from you....
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S
Sachin Mall
from Kolkata, West Bengal
Dec 26, 2024
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phone stopped working after rain despite ip68 rated within 5 days

I had the worst experience as a buyer and consumer.
I bought this phone from Flipkart which specifically had IP68 rating, however, within 5 days of delivery, after I used the phone during rain in Delhi( I was rest assured that this won't cause any damage) but it did. First, my fingerprint sensor stopped working, then, I contacted flipkart which said you can visit service centre for 7 days replacement and they will assist. But, when...
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S
SriniGopal
from Tiruchendur, Tamil Nadu
Apr 24, 2024
Apr 24, 2024
This thread was updated on Apr 24, 2024
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screen replacement under warranty

I placed my Moto mobile for service as there was bubble in display due to over heating, The service engineer at the service center teared down my phone and showed it to me before making a warranty claim replacement. He clearly confirmed that there is no physical or liquid damage. If there has been user damage your service engineer would gave never accepted for replacement under warranty. But now they are denying replacement stating Physical...
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Address: No:6, 1St Floor, Rajabhadur Street, Pondy Bazaar, T.Nagar, Chennai - Tamil Nadu - 600017

I bought Motog34 5g on February 26 2024 around 7:00pm but around 10pm mobile got dead and the next day 27th February i have taken to service center and they said after they plugged the charger socket and mobile gets ON. After sometime they said that we have updated the software so only it happened. I agreed and taken the mobile back on 01/03/2024. But i didn't get any call from the service persons and I have called and then only they informed...
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Website: www.motorola.in

I hope this letter finds you well. I am writing to express my deep dissatisfaction and frustration with the lack of assistance and support I have received from both Flipkart and Motorola concerning a critical issue with my Motorola Moto Edge 30 smartphone.

On 29/07/2022, I purchased a Motorola Moto Edge 30 from Flipkart with great expectations of its quality and performance. Unfortunately, I have encountered a significant problem...
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H
himani rathi
from Delhi, Delhi
Sep 13, 2019
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service center made wrong job card

Address: New Delhi, Delhi

I went to tilak nagar motorola service center and they checked my and told me that we don't handle warranty phone kindly go to another service center, when i went to the rohini service center they said the job card is updated as liquid damage so the warranty has become void.
My phone has chargng issue, the man who opened my phone said the motherboard needs to be replaced and nothing else
Just because of the false job card updated...
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Rahul00123
from Delhi, Delhi
Aug 13, 2019
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service center put new issue while changing the battery

Address: Bhilwara, Rajasthan, 311001

I have moto g5s plus mobile. The battery of phone was not working good so i decided to show it on the authorized service center in bhilwara (Rajasthan). They gave me phone after keeping for whole day and i received it stick with rubber band to fix it well. When i removed all rubbers and check the phone battery was working perfectly fine but the front camera of phone was not clear as it was on before i put it there. So i decided to visit again...
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N
nareshj2201
from Mumbai, Maharashtra
Jul 20, 2018
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mobile heating like going to blast

Address: Hyderabad, Andhra Pradesh, 500048

Hi,

My Self naresh and i was bought the moto G5 plus mobile throgh flipkart one month ago and today when i was tried to charge the mobile it was heating like hell and i thought it going to blast so i was removed the charging and kept a side why motorola manufacturing like these type of cheap products and i need to replace my mobile please talk with your delivery partner like flipkart and help me out for a new mobile my mobile...
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F
facts& wonders
from Chennai, Tamil Nadu
Nov 17, 2017
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fraud cheating sact moto service center madurai

Website: www.motorola.in

Hello friends,
I am gonna explain you about worst fraud moto service centre madurai (Cbt - 049 sact communication, 223 first floor, naicker new street, opp axis bank, madurai - 625001, contact[protected].

Job sheet no: srcbt[protected]

After 4 months usage my mobile suddenly stopped working. Touch not responds. I went to madurai sact service centre. They checked and told display death. Out of warranty....
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S
sarath.vs
from Chennai, Tamil Nadu
Sep 22, 2017
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service center refusing to accept warranty

Address: Kanyakumari, Tamil Nadu, 629001
Website: www.motorola.in/products/moto-z-play

I was a happy user with my motorolla z play until the moment the screen got stuck while i was messaging. I tried to hard reboot the phone as the phone wasn't responding and seem to become hot. But unfortunately i was never able to turn on my device after this.

After this i decided to submit my device with authorized service center under warranty terms (Planet n, nagercoil, tamilnadu) on 21st september. But on 22nd i got a call...
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