Motorola Mobility Complaints & Reviews

Hello Motorola Team,

I am using a Motorola G34 5G (8GB RAM, 128GB storage) running on Android 15. After the recent update, I am experiencing severe lag while playing Free Fire, even though the game was running smoothly before.

The lag is noticeable despite enabling Gametime, lowering graphics settings, clearing cache, and closing background apps. I have also tested my network and it is stable, so the issue seems...

I gave my Moto Edge 50 Pro to the service center for a screen replacement on 16th August 2025. At that time, they told me it would take 2–3 hours. However, they didn’t return my phone that day and instead said there was a main board issue. But when I handed over my phone, it was working perfectly fine — only the screen was damaged.

Since then, they have been giving me false information and repeatedly asking me to come...

I purchased a Motorola Edge 60 on 6th August 2025 from Motorola.in. On the first day o[censored]se, I observed fog formation inside the main camera lens, which severely affects picture quality.

I contacted Motorola’s online support, who advised me to visit the service centre. On 7th August 2025, I submitted my phone to the authorised service centre. After 8 days without any update, I called them and was told I could collect...

My handset display is damaged, i want to change the display under the insurance i have taken from you....

I had the worst experience as a buyer and consumer.
I bought this phone from Flipkart which specifically had IP68 rating, however, within 5 days of delivery, after I used the phone during rain in Delhi( I was rest assured that this won't cause any damage) but it did. First, my fingerprint sensor stopped working, then, I contacted flipkart which said you can visit service centre for 7 days replacement and they will assist. But, when...

This is to bring to your kind notice that i had purchase my Motorola edge 30 ultra on[protected], recently after completing the warrenty i had got the software update i had done this after that i had got green line on my mobile display then i had made whats app message to the motorola 24/7 assist they had given me some trouble shoot steps i had done that again same issue i had drafted a mail to motorola coustmer service they said to flash...

Moto g54 5g mobile is not properly working .. tower connection issue and signals are automatically goes out please resolve this issue
Its new mobile i bought on Flipkart in February 11 2024

So camera is [censored] basically. It's a laggy app. Takes too much time for optimization, can't focus on night, please fix this problem asap, it's just creating daily life problematic. Dont just release new phone every month, give some update. Work on updates. You guys promises to give better software update
But now u aren't keeping your promises...

Dear Motorola Customer Support Team,

I hope this email finds you well. My name is Abduzzahir Chandorwala (son of Shabbir Chandorwala who is proprietor of M/s Fakhruddin Abdulhueis), and I am writing to bring to your attention a persistent issue with my Motorola Edge 30 smartphone.

On 15th January 2023, I purchased the Motorola Edge 30, which has been an excellent device overall. However, after a recent software...

I placed my Moto mobile for service as there was bubble in display due to over heating, The service engineer at the service center teared down my phone and showed it to me before making a warranty claim replacement. He clearly confirmed that there is no physical or liquid damage. If there has been user damage your service engineer would gave never accepted for replacement under warranty. But now they are denying replacement stating Physical...

I bought Motog34 5g on February 26 2024 around 7:00pm but around 10pm mobile got dead and the next day 27th February i have taken to service center and they said after they plugged the charger socket and mobile gets ON. After sometime they said that we have updated the software so only it happened. I agreed and taken the mobile back on 01/03/2024. But i didn't get any call from the service persons and I have called and then only they informed...

Job Id - SOIN[protected]

I recently bought a Motorola G54 5G phone which is unde warranty. One day it's phone screen cracked during charging. Both customer care and Motorola authorised service centre now asking for money to repair it without full inspection. They simply had registered the complaint under physical damage ignoring the cause of the problem.

As my phone is under warranty and it's screen cracked during charging, I request for either replacement or repair of my device free of cost.

Thanks
Kush Varshney

Please resolve my issue i am very disappointed last three month there is no any one repair my LED kindly help me

Worst service ever...I have been on the phone for hours trying to get my phone fixed...I keep getting transferred then was told to pay a deductible of 20.00 if I wanted a phone to use while being repaired to send 34.95. I sent it and they processed payment then refunded it and said they would contact me as they screwed up the payment. They never contacted me and my warranty is expired now. I was on the phone just now and transferred twice then disconnected. This is the most frustrating experience I have ever had and I am still sitting here with a broken phone. The last customer service rep now told me I would have to pay more money as the other customer service reps were on a lower level and misquoted me on what my plan covered. Do not buy a Motorola phone as the Customer Service stinks!!!Here are some of my chat messages attached...

Heather Sorrells

I hope this letter finds you well. I am writing to express my deep dissatisfaction and frustration with the lack of assistance and support I have received from both Flipkart and Motorola concerning a critical issue with my Motorola Moto Edge 30 smartphone.

On 29/07/2022, I purchased a Motorola Moto Edge 30 from Flipkart with great expectations of its quality and performance. Unfortunately, I have encountered a significant problem...

Complaint about Green Line Issue on My Motorola Edge 30 and Invoice Request.

I am writing to express my deep dissatisfaction and frustration regarding the service I have received from Motorola and Flipkart concerning my Motorola Edge 30 smartphone.

On [11 sep 2023], I visited your service center to address a serious issue with my Motorola Edge 30, specifically some green line issue on the screen. I was hopeful...

I bought my Motorola edge 30 worth 25000 via Flipkart on June 16 with full payment
Now Mobile is not working properly
Issues
1. Screen flickering
2. Front camera not working
3. Turning on front camera mobile is getting hanged/ stuck
4. Rare camera turn off the phone
5. Difficult to do video calls
6. Voice getting mute while on call

My device Motorola one fusion that is bought from foreign country(Saidi Arabia) so there is no any types of service or accessories available in my country (India).I think this is problem with a better update for my device.
It has also a problem that is ghost touch on my touch screen.Please suggest and give me better solution as soon as possible.

I bought a Motorola edge 40 phone a month ago, it got charging port issue within a month. I have given the phone to the service center, but I was told that it will be repaired in 7 days.But if the phone is manufacturing defective, I requested to replace it Because the laziness of the company bothered me and giving me a repaired phone. Don't want that phone, replace it and give a new one.

Subject: Request for Free Replacement of Motorola edge 20 Due to Display Issues after Software Update

Dear [Customer Service/Support Team],

I am writing to express my disappointment and frustration regarding the recent software update for my moto edge 20 smartphone. After installing the update firmware s1rgs32 12/08/2023, I noticed the appearance of persistent pink lines on the device's display, rendering it unusable.

Considering the timing of the issue and the fact that it occurred immediately after the software update, it is evident that the problem is not a result of any mishandling or damage on my part. This strongly suggests that the update has caused a hardware malfunction in my device.

I would like to emphasize that my Motorola edge 20 is not currently under warranty. However, given the clear correlation between the update installation and the onset of display issues, I kindly request a free replacement of my smartphone. I believe that the responsibility lies with the company, as the issue occurred directly as a consequence of the software update.

To provide further details, please find the relevant information below:

Phone Model: motorola edge 20
Update Installed On: 02/08/2023
Issue Arises In: 02/06/2023
Firmware Version: s1rgs32

I have been a loyal customer of motorola for several years and have always appreciated the quality and reliability of your products. I trust that your esteemed company values customer satisfaction and stands behind the integrity of its software updates.

I kindly request a prompt response and a resolution to this matter. I hope that Samsung will take full responsibility for the issue and provide a free replacement for my motorola smartphone.

Thank you for your attention to this matter, and I look forward to a favorable resolution.

Sincerely,
Abhijit Reddy