eBay India — fraudulent service

Address:

Bangalore, Karnataka

I purchased a nokia asha phone online from ebay.in on 11th of april and it was delivered to me on 16th of april.and i was delivered a used phone with ear phone missing, contacted the seller and ebay who never answered my call or refunded my money. i want to take strictest action against ebay india for cheating me with a used product and providing fraudulent service