[Resolved] eBay India — NON - REFUND OF AMOUNT DUE TO NON- SHIPMENT OF PRODUCT

venkichellam

from Delhi, Delhi

Address:

Coimbatore, Tamil Nadu

Dear Sir/Madam,

I have ordered Samsung Galaxy S Duos phone in ebay india on 10.02.2013 for Rs. 12,006 from the Ebay Seller "MY ELECTRONICS", Mysore.

And the Seller has to ship the product by 16.02.2013, and he failed to ship the item and ebay started refund process.

On 16.02.2013 ebay started my refund and more than 15 days refund is processssinggggggggggg.

Since Refund started from Paisapay, I confirmed with ebay customer care through mail/chat and call that I will cnfirmly get amount then I bought the same phone from other online site for rs.11300/- and waited for ebay refund.

On 01.03.2013 the seller suddenly entered the shipping details, and EBAY PAISAPAY PUT MY REFUND ON HOLD ??? (Why ebay allowing the seller after refund has stared?)

I spoke with seller and the order was cancelled and Seller also sent mail to ebay to refund my amount.

In between this, several times I chat with ebay customer care, called, emailed soooo many time about my refund, they assured you will get it soon.

Finally on yesterday 18.03.2013, in ebay chat with customer care end, they assured within tomorrow you will get the status.

But nothing has been updated?

Unwantedly EBAY PAISPAY is holding my amount more than 40days ? Is this fair ?
Why Cheating customers like this ?
Is I did any mistake ?They only failed to ship the item in time? even I waited for a long time ?

Please help and take neccessary action on ebay india.

If need I am ready to provide order details and all necessary documents/evidence.

Thans & regards,
Venkatachalam

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Aug 8, 2018

Complaint marked as Resolved

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