[Resolved]  eBay India Private Limited — faulty gift received during not out contest. Complaint not attended for last 2 months

I have received a micromax mobile as gift during the EBAY notout contest.
The bluetooth of mobile is not working. To get authorized service for mobile I require bill for the mobile.
In this connection I had made complaint to customer care.
I asked them to replace the defective gift or send me the bill, the reply was that it is gift and third party is looking after gifts and hence Ebay can not replace it or send bill. When I asked for contact details of the Third party the reply was it is not available.

Every time they give standard reply that the complaint has been forwarded to higher level and will be solved in a week. but it is still not resolved even after two months of correspondence.

It is requested to take up matter with Eba