Electrolux / 1. 5t WAC Ea18wcrl — VERY POOR SERVICE

Address:

Uttar Pradesh

My personal experience.

DO NOT BUY ELECTROLUX. I am planning to buy a new branded AC next sason now.

WORST SERVICE EXPERIENCE___
1. My Electrolux WAC is faulty since 14.06.12.
2. Service engineer took PCB of front display panel for repairing on 18/06/12.
3. My service docket was closed next day even AC was not rectified.
4. Service engineer came with repaired PCB on 25-06-12 but it was not operational. PCB was not repaired and was sent without CHECKING .
5. He again took the PCB on 25-06-12.
6. I am not able to contact any Electrolux official and no body from Elextrolux or Service centre even called me about this. What a Service?
7. My AC is 6 year old and each year it is failed for about 10-12 days. PCB had become faulty 3rd time i think.
8. I repeatedly called on CALL CENTRE [protected], LOCAL SERVICE CENTRE since enonmous times.
9. Service centre incharge never picked his mobile number .
10. I got the the number of service incharge o[censored]P area. I am in touch with him for past 7 days on his mob, but my problem is not resolved. I also insisted to pay for a new PCB.
11. Each time local service center told to resolve by next 1-2 day.
12. Too many requests /reminders (almost alternate day) had been sent to ELECTROLUX customare service email electrolux.[protected]@pemail.in which was mentioned at Electrolux website.
13. My PCB has not been placed and I am still waiting for any response. I also requested to put other PCB till mine is repaired.
14. TODAY IT IS more than 21 days OF FAULT AND I am WITHOUT AC IN PEAK SUMMER TIME...
15. NO BODY FROM ELECTROX EVEN TALKED TO ME DESPITE SEVERAL REMINDERS?COMPLAINTS IN PAST 21 DAYs. IT HURTS......