Electrolux India Customer Care
PE Electronics Ltd
Customer satisfaction rating: 1%
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776
COMPLAINTS

Electrolux India Customer Care

PE Electronics Ltd

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Address
Corporate Centre, 5th Floor, Andheri Kurla Road, Andheri(East)
Mumbai
Mumbai City District
Maharashtra
India - 400059

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
57
down
35

Phone:

Customer satisfaction rating
1%
Complaints
776
Pending
0
Resolved
3
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

Electrolux India related photos (47)

Electrolux India Complaints & Reviews

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Electrolux India — electrolux split ac comp-del2406170028, purchased on 7th april 2017

 satish sathoo on Jul 14, 2017
Dear Sir,

Subsequent to your mail, your service engineer visited our place and clicked a few pictures after checking the unit. He did verbally admit that it is a manufacturing defect.

Today I got a call from Mr.Sudhir Area Manager that one more person will come and inspect??
Now I am completely exhausted and feel that you are not serious enough to resolve my issue.

Can you conclusively confirm the following?

a) On which day you will replace the unit?
b) Compensate for the damages to the wall.
c) Compensate for the...
Complaint comments  Read comments Complaint category Electronics & Appliances

Electrolux India — Ac - no response to multiple complaints

 nabila.1308 on Jul 10, 2017
I am living as a paying guest, working in a nearby hospital, doctor by profession. My landlord had installed elctrolux ac in april of 2017. Ever since then, the ac has had some problem or the other. First there was some leakage, then some compression problems. The service executive outright told me that the ac's compressor does not work at temperatures above 45 deg c. Recently again i asked my landlord to lodge a formal complaint no - gur 0607170062 on 6th of july and has till not been resolved. I personally spoke to some mr shauwik, a costumer executive who promised me that some one will attend...
Complaint comments  Read comments Complaint category Electronics & Appliances

Electrolux India — "Deposit amount not received"

 selvam638 on Jun 28, 2017
Dear sir
We from sree enterprises bangalore registered as authorized service center for electrolux through quick customer electronic service pvt ltd, by depositing rs 40000 within a month the service for electrolux was taken over by tekcare which is under videocon
While quick customer electronic services pvt ltd promised and confirmed to pay back out standing amount of rs 23910 within two months, we were told that tekcare under videocon which is now providing the service has taken the responsibility to settle the amount. Now no one is taking responsibility. Please help us recover
Complaint comments  Read comments Complaint category Washing Machines

Electrolux India — No service received for request raised three weeks back

 sonali.das.it@gmail.com on Jun 23, 2017
We have recently purchased a microwave. After few months, now it is not working and no heat is being generated. The complaint was logged on 8th june, 2017. I had received a sms that ban0806170007, will be serviced by karthik9740484412 svc point 8050900540. After one week the technician visited our home. He mentioned that some parts need to be replaced and he will fix the machine next day. But he never came back, though i had tried several times to reach him on his mobile, but he hasn't picked up my phone. Also, i called the customer care and reported the same. Two weeks have passed and no action...
Complaint comments  Read comments [2]Complaint category Electronics & Appliances

Electrolux India — Electrolux microwave oven

 vickydscl on Jun 21, 2017
I had bought the electrolux microwave oven in january 2017 by shop cj site.

But it was not working - so we called the customer - care but the answer was really a negative one.
And we are facing too much of the problems - that oven is not working.
Dealer address:-
Nsa tradex privet limited
Building no -664, mohhala-sibban pura in front of sewa nagar, main delhi meerut road, ghaziabad - up
Pin-201003
My number - +918756332845...
Complaint comments  Read comments [3]Complaint category Appliances

Electrolux India — Unprofessional behavior from service engineers

 parth karia on Jun 17, 2017
I have requested (Ahm0206170064) for service of an electrolux ac for 15 days.
No one is attending my call properly. I have been calling daily for this and i was told to stay home (17/06/2017) so that my request can be attended which i did despite it was inconvenient for me (It happened the second time. I had to do the same thing 5 days back). And since morning i have been calling on the number which i have received on message.

It's the most pathetic service i have encountered so far. Your service engineers simply do not care whether anybody is busy. Let me know if i should...
Complaint comments  Read comments [2]Complaint category Appliances

Electrolux India — Air conditioner not working within 2 months of purchase

 abhishek1229 on Jun 14, 2017
This mail is to bring to you notice that we have purchased a brand new air conditioner on 14th may. Within 2 months of the purchase the air conditioner is not working properly. We have made several complaints despite that we have not received satisfactory services.

It is quite shocking to see that brand new air conditioner is not working properly. Request you to kindly look into the same at the earliest or else we will be forced to got to consumer court.

Also find the enclosed reference numbers for which we have raised complaints
Ahm0906170052
Ahm1306170532
Complaint comments  Read comments Complaint category Electronics & Appliances

Electrolux India — "es18m5c altw 1.5t split ac electrolux"

 Devashis3 on Jun 10, 2017
Sir,
With reference to my product "es 18m5c altw 1.5t split ac electrolux" purchased on 16 april, 2016 and serviced by your personnel around 15 days back for defect (Water leaking from internal unit) for a payment of rs. 500/-, the same problem has recurred almost 5 days back. I submitted a complaint with the dealer "much more digital, tinsukia (Assam)" as well as at your guwahati office (Mr. Guha) over phone.
Till date no one has bothered to solve the problem. This is a serious issue of customer negligence and hence i request you to attend the same immediately, latest by tomorrow....
Complaint comments  Read comments [1]Complaint category Electronics & Appliances

Electrolux India — 1.5 ton ac is not, working in proper condition

 vijay bandi kumar on Jun 3, 2017
My name is vijay kumar bandi. My ac i was purchased last year june 14 2016, and its gas was finished and oil leaking, i was taken this as form my local shop name trivenu furniture, jagtial, karimnagar, telangana. Mobile no 9849202022
I was given complaint to him 3 weeks back but they are not taken any action on this problem. Please find solution to this problem.
My phone no is 9912009187...
Complaint comments  Read comments [2]Complaint category Electronics & Appliances

Electrolux — Air condition service not provided

 Vkalpesh on Jun 2, 2017
I have purchased electrolux ac on month of feb 2017, & company promised for warranty and 3 free service in a1 year,
But when i call to company customer care for free service and explain some difficulties they booked my compains but nobady didn't attended and two times call to customer care but didn't get any satisfy answers, they are not interesting to provide the service after purchasing the product...
Complaint comments  Read comments [2]Complaint category Electronics & Appliances

Electrolux India — Non -availability of spare -parts in Ferozepur city Punjab

 surinder Pal Singh Dehar on May 29, 2017
Sir
it is highly objectionable that your firm does not supply spare parts, when company has sold product then why you don't supply spares parts of fridge,
because bring a bad name for the company. Evidently, I will sale your product at minimum cost and would like to suggest to my near and dear not purchase this low quality product because they have very poor service
Your dealer and care taker of service center tells to come four times to find a product he is Azad Electrical outside Makhu gate
plz make spare3 parts available and maintain eroding quality of items of...
Complaint comments  Read comments [1]Complaint category Refrigerators

Electrolux India — Repair/replacement of refrigerator main handle

 KS Kutty on May 27, 2017
I am having an Electrolux Kelvinator Refrigerator (double door). The main door handle is hanging. I would like you to let me know whether the handle can be got repaired/replaced. This refrigerator is 2004 model and is working fine except the handle problem as shown in the photo. Shall be grateful if you could let me know whether it can get replaced/repaired....
Complaint comments  Read comments [2]Complaint category Refrigerators

Electrolux India — Blender

 joao_parlo on May 26, 2017
Quero compartilhar um comunicado que mandei ao grupo electrolux e a forma tô_nem_aí como me responderam por twitter. Em resumo, fui tratado como um cachorro pedinte, e não como consumidor que deveria ser respeitado.

Email ao grupo electrolux
=
Dear investor reletion manager ir@electrolux. Se & mr jonas. Samuelson@electrolux.com

Cc.: merton. Kaplan@electrolux. Se; maria. Norin@electrolux. Se; aniel. Frykholm@electrolux.com; paul. Palmstedt@electrolux.com; sandra. Montes@electrolux.com. Br; richelle. Barker@electrolux.com. Au; sheila. Pessoa@electrolux.com....
Complaint comments  Read comments [2]Complaint category Health & Beauty

Electrolux India — Refrigerator arind (mobile nr: 9958344018)

 panda_2k on May 21, 2017
I have registered a complaint on freezer box issue of my Refrigerator and Arind (Mobile Nr: 9958344018) from Electrolux has come collected a money of 3000/- and run away. I tried to reach him, he is not attending my call. After some time, he responded that you can call deepak kumar (mobile nr: 9871978080), now he is also not responding. Now who is responsible? Now I am not recommending any Electrolux products. I hope after writing on this blog, I can get some solutions...
Complaint comments  Read comments [3]Complaint category Appliances

Electrolux India — Refrigerator complaint not attended in 4 days

 arbendra on May 17, 2017
I logged a complaint on 14th May 2017 for my refrigerator it’s been 4 days and no one taking care to visit & fix the issue.

Their staff just giving false commitment & I’m now really disturbed with such ignorance & such poor customer service.

I called up the area incharge & told him about the situation & seriousness of the issue. But I don’t think they even bother about customer feedback or any issues, since they always commit saying "it will be done today only", but it never happened......
Complaint comments  Read comments [1]Complaint category Refrigerators

Electrolux India — Accessories of electrolux fridge Model, - ERP 245 FF - Capacity - 235 Ltrs.

 dharmendra jain svp on May 15, 2017
To - The Vice President (Marketing), Date - 18-12-2009
M/S. Electrolux Kelvinator Ltd - Gurgaon (Haryana)

dear sir we have purchased a fridge of above model and now we want to replace accessories of above fridge but unable to purchase from market since it is not available there.
Our machines details are as per below -

- Model - ERP 245 FF, - Capacity - 235 Ltrs.
- PNC No - 925024717, - Sr. No - 63904267...
Complaint comments  Read comments Complaint category Refrigerators

Electrolux India — Electrolux AC Not cooling the room and water dripping from indoor unit

 Saurabh Bhan on May 14, 2017
We have had purchased a Electrolux 1.5 tonne Airconditioner bearing CAT No. ES18M5C from your dealer M/s. Kay Dee Electronics, 2/67E, Ram nagar Colony, Church road, Agra-282002 against invoice no. CR 342
Dt. 06-06-2016.
Within 2 months of installation, the cooling of AC has dropped significantly and has started up making an intermittent rattling sound.we registered the complaint on the toll free No. viz. 1860 200 12 12 getting a complaint No. egzb1308160052 dt. 13 Aug 2016. For 4-5 days no body attended the problem and afterwards when the engineer came he simply told us that something...
Complaint comments  Read comments [2]Complaint category Electronics & Appliances

Electrolux India — New ac - not working model es18m5c 5 star

 manojbhelit on May 10, 2017
Dear Sir,

I bought a split AC yesterday model, ES18M5C, from VIJAY SALES,
Sector 18 Noida. It was installed today, however the same could not
be ON .

I am very surprised that I bought a new product of well known brand
ELECTOLUX with a belief that I am purchasing a very genune product
but I am very sorry to inform you that I am really very disappointed
that this new brand split AC IS NOT even started/on.

I understand that Electrolux would be getting done quality check of
their product before selling through dealer...
Complaint comments  Read comments Complaint category Electronics & Appliances

Electrolux India — Poor customer service

 ravi sharma1 on May 10, 2017
I logged a complaint for my washing machine (in warranty period). Its been 4 days and no one taking care to visit & fix the issue.

Their staff just giving false commitment & i'm now really disturbed with such ignorance & such poor customer service.

I called up the area incharge & told him about the situation & seriousness of the issue. But i dont think they even bother about customer feedback or any issues, since they always commit saying "it will be done today only", but it never happened....
Complaint comments  Read comments Complaint category Washing Machines

Electrolux India — Electrolux ac model es18mc

 surendar bolleddula on May 5, 2017
Ac is having issues of overheating fan motor from the 2nd month. Service people have come about 6 times so far and the 6 times is due to the delay in the service schedule dates. Every time it starts whistling and it is unusable. Whistling comes almost every 2nd day and sometimes every day. Service company says they cannot fix this and only keep replacing the fan motor which is the only thing that they have control. We are tired of having this ac which does not work and the issue never resolved. At this point only desirable resolution is a refund or replace the equipment as it seems like a defective...
Complaint comments  Read comments Complaint category Appliances

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