Electrolux India Customer Care
PE Electronics Ltd
Customer satisfaction rating: 1%
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755
COMPLAINTS

Electrolux India Customer Care

PE Electronics Ltd

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Address
Corporate Centre, 5th Floor, Andheri Kurla Road, Andheri(East)
Mumbai
Mumbai City District
Maharashtra
India - 400059

Customer Care Phone Numbers and Contacts

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35
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20

Phone:

Customer satisfaction rating
1%
Complaints
755
Pending
0
Resolved
3
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

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Electrolux India Complaints & Reviews

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Electrolux India — Complaint no. Vij1804170045 on dated 18-april-2017

 J bhanu kumar on Apr 29, 2017
Dated 18-April 2017 raised complaint
Complaint No.VIJ1804170045

technician came and watch it and said that due to lack of gas not getting cool and said that we will get gas after company issued gas till that time has to wait. After calling to customer care few time finally he came on 28-April-2017 and he upload gas to machine and said problem solved. After half and hour a/c in old condition that a/c air not geeting cool. we make a call to them but he wont reply and not lifting my phone. Hence we request you kindly provide right technician and solve our problem urgently...
Complaint comments  Read comments Complaint category Other

Electrolux India — Pathetic product and services

 Sumant Prajwal on Apr 27, 2017
Hi, iam using electrolux refrigerator since last 4 years and honestly never been satisfied with the cooling since first year. Last week i have registered a complaint regarding cooling issues and again a very pathetic response from their customer care. Cooling is a compressor issue which is in warranty but they are charging for gas. Gas is part of compressor therefore it must come under warranty otherwise their warranty tag is completely to disguise customer. Moreover they have given servicing franchise to pathetic local untrained people. Ill take this matter to every corner of the digital print...
Complaint comments  Read comments Complaint category Refrigerators

Electrolux India — Service call of washing machine

 Sourav Sinha on Apr 25, 2017
I have lodged a Service Call for repairing of my Electrolux Washing Machine, which is more than 2 years old and now out of warranty. I agreed to pay the service charges for the repairing jobs.

I share my experience with Electrolux Service people and hereby lodge a complaint against them.

On 4th April, 2017, one mechanic came from Millenium Service Centre, 17, Roy Bahadur Road, Behala, N/L – 14 No. Stand, Kolkata - 700034 and only upon looking at the machine and without inspecting the same at all, advised & insisted me to allow the machine to take to their workshop....
Complaint comments  Read comments Complaint category Washing Machines

Electrolux India — Electrolux - euro neo series

 Ashwin Perti on Apr 23, 2017
I had bought the electrolux fridge 215 litre on 17 april 2017.

But it was not cooling well - so we called the customer - care and the dealer from where we had bought the product. But the answer was really a negative one.
And we are facing too much of the problems - that fridge is not cooling well.
We told the dealer technocart - next retail india, 93, kalkagarhi chowk, ambedkar road, ghaziabad - 0120 - 4373336

Customer care number - 011 - 39404040
Price - 17000/-...
Complaint comments  Read comments Complaint category Refrigerators

Electrolux India — New Split AC outdoor unit not working

 Irfanm24 on Apr 22, 2017
I had purchased electrolux 1 ton split ac model no es12m5c-altw-id from vijay sale, kharghar navi mumbai. Technician done all installation work, while commissioning it found outdoor unit is not working, technician done troubleshooting but no luck... It seems dealer or co has delivered faulty unit... From last 3 days my others house renovation works is pending due to this... So far no response from electrolux service centre.
Worst service by electrolux india...
Complaint comments  Read comments Complaint category Appliances

Electrolux India — Split air conditioner

 Samir Mohamed on Apr 20, 2017
Brand new 1 ton split ac stopped working after 4 days.
Service staff came to house and said wrong fitting of pipes led to gas leak.
Will need to call the same installer who originally installed unit of which i have no idea as electrolux sent the installer.
When i called electrolux they said they do not have record of person who installed unit in my house. And that i should investigate on my own as to who came to my house to install the unit.
Now i'm stuck with a non working brand new split ac.
Sad to say will never but an electrolux product ever again....
Complaint comments  Read comments Complaint category Electronics & Appliances

Electrolux — Worst customer service

 meera2211 on Apr 17, 2017
I have a problem in my Electrolux front load salsa care washing machine... I registered a problem and was expecting some technician to solve it... After couples of days one technician came over, looked at the machine and said machine is too heavy I cant do it alone. He said said he will come next day... For seven days i have bern waiting for the service...nobody arrived... Finally i gave a call to cust care center again... The lady was very bad at communication, she said the complaint is cancelled and dont know the reason. They dont even send any msg related to complaint registered... I am still...
Complaint comments  Read comments [1]Complaint category Washing Machines

Electrolux — Washing machine out of order during warranty period

 Rejith Nair on Apr 13, 2017
Washing Machine Model Elita ET 60EGGL purchased on 3rd Jan-15 with a warranty period of 2 years. Machine got down on 23rd Nov-2-16 and put the complaint with Electrolux int he last week of Nov-16.

Service person visited twice or thrice during Nov & Dec, 16 but the visits were in vein. Mean time one person informed that to change the base of the chamber by paying Rs.3800/- approximately so that the machine can be set right, which we refused since the machine was under warranty till 3rd Jan-17.

Since then we are following up with Electrolux every week, just to get some...
Complaint comments  Read comments Complaint category Washing Machines

Electrolux India — Very very poor service of washing machine

 Bijai Aravind on Apr 11, 2017
I had registered a washing machine(Elecolux make) complaint on 08.03.17, technician came & servicing could not done due to unavailability of spares. They told to provide replacement. Today11.04.17 electrolux service in charge Mr.Pramod (Ph:9995555381) called me & to be paid Rs.1900/- more to getting replacement of another model. Why should i pay extra money for replacement?...
Complaint comments  Read comments [1]Complaint category Washing Machines

Electrolux India — Electrolux refrigerator dff44

 K Aparajithan on Apr 10, 2017
Bought in October 2004 in Chennai. After a few years of good performance in 2014 year second half experienced no cooling and no ice formation as coil was frosted up. No trace of authorised service provider. Local technician traced problem asked for change of PCB. Spent Rs10000. In beginning 2017 local technician responded after several attempts. He has taken PCB for repair and no response even after a month and numerous tel calls. Bought a new Haier 303 litres fridge. Dealer said exchange of old DFF will give me Rs2000 that too after bargaining. A good electronics person should be able to repair...
Complaint comments  Read comments Complaint category Refrigerators

Electrolux India — Electrolux fully automatic top loading washing machine

 Bhatiparveen on Apr 5, 2017
Im purchased electrolux fully automatic washing machine from flipkart last year in 16 April 2016. Now I facing a problem with machine...inner drum collision with outer drum.due to this outer drum which is plastic made got cuts from one place and now its damaging cloth my many cloths cuts from various places.on 30th march 2017 (Ref No. - 3003170387) when I complain to customer care they register my complain and told me that their tech. person will visit within 48-72 hr. after that not any call or visit done till Monday 3rd Mar 2017. Om Monday when i Call to customer care they told me that my visit...
Complaint comments  Read comments [1]Complaint category Washing Machines

Electrolux India — Water leakage inside room and no one is responding properly

 A Laasya on Apr 4, 2017
Hi,

My name is parvathi. We are using electrolux ac from may 2016, at January we recently shift to another home at Hyderabad. From there our problem begins. We contact customer care and they send some technician from cooling care systems. They dint fix well so from there we are facing problems like empty gas, fixing problem and water leakage inside room.

Again we called customer care and they send some other persons, and they come and see the issue and bill, they are saying they dint resolve, because we fixed with cooling care systems. So we called again customer...
Complaint comments  Read comments Complaint category Electronics & Appliances

Electrolux India — I'm complaining about non attending the complaint number- AHM2803170334

 sunnypriyanka1985 on Apr 3, 2017
Dear Sir,
I lodged a complaint regarding Electrolux Split AC previously installed in my old house vide aforesaid complaint number on 28.03.2017 about non-functioning of the AC. The technician visited for the same on 29.03.2017 and informed that there is a leakage of gas in the AC and asked me to provide him the SCode. I did not give him the SCode as per the instructions, the SCode was to be provided only if the satisfactory job was done. At the same time, I spoke with the person available at 8726321032 and apprised him the position and also informed that the unit is also to be relocated...
Complaint comments  Read comments Complaint category Appliances

Electrolux India — Installation of New Split A.C. ES18F3C (3 STAR) I.5T SPL - SET purchased from M/s. Vijay Sales, Indirapuram, U.P.

 surender1 on Apr 3, 2017
I have purchased one New Split A.C. ES18F3C (3 STAR) I.5T SPL - SET from M/s. Vijay Sales, Indirapuram, U.P. on 26.03.17. A.C. is delivered to me on 31.03.2017. Authorised engineer from M/s. Electrolux comes to my house on 02.04.2017 for installation.

During the installation the person Mr. Bilal is very adament and not act according to my choice. I lives on 2nd floor and when I told him fit the a.c. outer unit on my roof and make a hole on shaft wall and pass the copper wire through the hole he refused to do it and said it is not possible and when I draw his attention to my adjoining...
Complaint comments  Read comments Complaint category Electronics & Appliances

Electrolux India — Refrigerator EDL 254

 hemant sharma 417 on Apr 2, 2017
Water leakage problem.. Since last 10 days we have been suffering a water leakage problem due toi which we are unable tom use it.. Kindly resolve this problem earliest... I have purchased this refrigrator on 16/4/2012 from jai mata electrovision rani bazaar bikaner.. Now i have shifted at jaipur. My current address is 36 p. L vatika behind govt. School charan nadi 2nd murlipura jaiupur mobile no. 9530400417.. It is in warranty period...
Complaint comments  Read comments Complaint category Refrigerators

Electrolux India — Indoor unit noise alot

 Sunder Jethwani on Apr 1, 2017
I had compalind about 10times from 28 march and no1 is listening to it my name is vinod and registration mobile no is 9510399390 and d cc gvn me d area manager named irfan he said we dnt hav time and i cam complain it to anybdy i want i m from ahmedabad pls help here is message i got AHM2803170216 will be serviced by IRFAN9998265070, SVC Point 7984490954 Provide SCode S10165 only if satisfactory job done, Appt Dt-28/03/17, 9:00PM...
Complaint comments  Read comments Complaint category Electronics & Appliances

Electrolux India — Electrolux split AC stopped cooling and leakage problem within an year

 Sangita Bajpayee on Mar 31, 2017
I have purcharsed electrolux split ac last year in april 2016 from the dealer called sabharwal Electronics NIT no.1 shop and it is a faulty product it has the water leakage problem and now it has stopped cooling in its first year it is only 11 months old now

it is a very disappointing product just want to throw it away really a bad AC not worked for an year at least

Can you Really provide an Assistance then please replace this defective thing ASAP...
Complaint comments  Read comments Complaint category Electronics & Appliances

Electrolux India — Split AC-Worst Service-Electrolux

 sunitkom on Mar 26, 2017
I am a resident of North Delhi. This company (Electrolux) is very worst in providing service. I had purchased a split AC last year and since then despite multiple calls they are not responding for service except for once. The service engineers are inexperienced and rude. They would promise you to come on this or that day but never show up.

Worst, Worst, Worst.

This company only give you mental harassment and nothing else....
Complaint comments  Read comments Complaint category Electronics & Appliances

Electrolux India — Service & Maintenance

 sandeepmadhu on Mar 12, 2017
Dear sir
We are continuously following the electrolux customer care team & Service team for A/C repair but unfortunately till date we are unable to get any person to do this activity.

Also we would like to inform you that the service team peoples are talking in such a manner that we did a big mistake to brought this A/C.

Now looking this worst post sale service i would not recommend any products of electrolux. Thank you.
Regards
Sandeep...
Complaint comments  Read comments Complaint category Electronics & Appliances

Electrolux India — Refrigerator complaint

 Harsha Harsha on Mar 8, 2017
Refirigirator that we have brought from indian electronics that the refrigirator is not working that freedge is not cooling coorrectly that we are request you that please that please come and repair our refrigirator area indra nagar tq humnabad dist bidar state karnataka near karbasappa math humnabad
moblie number 9980858345 rejistered name prabhu laxman rao walkhindikar...
Complaint comments  Read comments [1]Complaint category Refrigerators

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