Electrolux India Customer Care
PE Electronics Ltd
Customer satisfaction rating: 1%
Submit a Complaint
804
COMPLAINTS

Electrolux India Customer Care

PE Electronics Ltd

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Address
Corporate Centre, 5th Floor, Andheri Kurla Road, Andheri(East)
Mumbai
Mumbai City District
Maharashtra
India - 400059

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
89
down
47

Phone:
Phone:
up
72
down
40

Customer satisfaction rating
1%
Complaints
804
Pending
0
Resolved
3
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

Electrolux India related photos (51)

Electrolux India Complaints & Reviews

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Electrolux India — I am complaint about your washing machine

 Nazrekar on Jan 23, 2018
Hi
I am parches electrolux washing machine 1.5 years ago my machine under warranty and now my machine motor not working l am ragistar my complain already your customer care centar 3 months ago but my complaint not resolved service centar staff not received my call last warning not resolved my complaint i am register your complaint cunsumar court my mobile...
Complaint comments  Read comments Complaint category Washing Machines

Electrolux India — electrolux microwave : g20m. bb-cg is not working

 sahnaj on Jan 17, 2018
Hi,

This side sahnaj i buy a one electrolux microwave : g20m. Bb-cg in 2015
This is product is in warranty please send any person to solve my problem
My problem is that my microwave is giving sparking and its not working very well.

My microwave no is g20m. Bb-cg
The person who sell name is - sahnaj
The address is c-2 212a n. A. N

Thankyou...
Complaint comments  Read comments Complaint category Electronics & Appliances

Electrolux India — electrolux nutrition microwave oven

 Ritam Mallick on Jan 11, 2018
Hi, i have an electrolux microwave oven (Purchased in october 2011). About 2 weeks ago accidentally the door latch was broken. I registered a complaint regarding the same in your customer care, the technician provided by your service center was completely clueless about how to open the door in order to replace the door latch, and in the process he broke the plastic covering inside the door. He left the microwave in the same condition, and told
Us that it will take minimum 10 days to repair. The microwave oven which was in 100% working condition is now useless.
I had not expected such...
Complaint comments  Read comments Complaint category Electronics & Appliances

Electrolux India — theft of microwave by electrolux service center

 amolpatil7148 on Dec 12, 2017
Respected sir/ madam

I am using electrolux microwave past few years.

Its door lock was broken and hence i contacted electrolux customer care where in they asked me to call on toll free number[protected] and they arranged for technician.
A person named kabir (Mobile number :[protected] visited my home on 23/11/2017 and took the microwave with him for door lock replacement. He informed us that only lock can't be replaced and we need to replace entire door which costs 3000 rupees.
He also told us the we will get microwave after 2 days. And since then...
Complaint comments  Read comments Complaint category Electronics & Appliances

Electrolux India — poor service support

 Abdul Azeem0601 on Dec 6, 2017
Complain in regards to electrolux washing machine, one year old, stopped working, technician informed a part has to be replaced which is under warranty, its been more than 20 days and no response. Calling the manager but that bugger is not responding as well. The whole last week he had informed that the spare part of the machine is coming from somewhere, this week he has stopped responding

Electrolux manager: venkat krishna - [protected]

Would request everyone reading this message to call him once and make his life miserable as electrolux staff are making ours.
Complaint comments  Read comments [1]Complaint category Washing Machines

Electrolux India — poor customer experience by ac technician

 Ayush Sehgal on Nov 19, 2017
I wish to lodge a formal complaint against your technician hashim khan who visited my place to service my ac (1st general service).

The complaint is - the technician was extremely rude to me. When he could not locate my address, he said "i am leaving and will send another engineer", in a very rude manner. I still did not say anything, and went all the way to pick him up on my bike.

This is not the way to behave with a customer.

Later, after service completion, he could not even stay for 1 min and said - "ac is on and i am leaving". I told him at least...
Complaint comments  Read comments Complaint category Appliances

Electrolux India — no response from customer care.

 Bijimon on Oct 29, 2017
Microwave model c27k251. Bb is u/s. Several time tried to contact customar care no response. If any change in c. Care please intimate. Presently staying at ludhiana punjab. Tried to contact company which is located at maharashtra. Pe electonics limited, aurangaba pin 431005 but. No response from the factory users number manu also. Tried to contact zonal office at gurgoan 122001 the result is same....
Complaint comments  Read comments Complaint category Electronics & Appliances

Electrolux India — refrigerator/complaint about technician not turned up

 Reet Kaur on Oct 26, 2017
I have logged an issue regarding my refrigerator and got an appointment with a technician who has not showed up till now as am waiting since monday.
Everytime i call him he just provide the time for next day today as well am waiting for him since 10.
So now am not going to buy any electrolux product in my life and would recommend the same to my family or friends because of its pathetic customer service....
Complaint comments  Read comments [2]Complaint category Refrigerators

Electrolux India — 1 ton split air conditioner

 Mazhar Furniturewala on Oct 19, 2017
Dear sir,

Kindly find attached a video clip taken by me of the brand new electrolux ac fitted in my bedroom in the first week of june 2017.

As you will see, water is dripping from the front vent panel already, it's been hardly 4 months.

It has caused extensive damages to my walls (See video), and i would request you to kindly depute a responsible surveyor to ascertain the extent of damage and how would the company propose to compensate it (Preferably cash).

As regards the air conditioner, i would like a complete refund (Preferably cash)...
Complaint comments  Read comments Complaint category Electronics & Appliances

Electrolux India — frigidaire range/

 normie on Oct 16, 2017
The control board of my range broke, i called electrolux for a repair service. Upon their recommendation, i called rods tv &appliance in riverbed, new york for an appt. The service came to my home removed broken control board, which incidentally does not allow for using my oven, which by now has been broken for over one yr.
Anyway, rods never returned the control board, which was to be send out of repair, since electrolux does not produce this part. I have called rods, they refuse my phone calls do not answer my emails and electrolux, this large universal company refused to help me. It has...
Complaint comments  Read comments [2]Complaint category Electronics & Appliances

Electrolux India — washing machine-replacement

 vasantgoray on Oct 16, 2017
I had bought a washine machine elita plus in dec.2015 which is still under warranty. On my complaint i was given the phone nos. Of the following persons

Sandeep salaskar
Sashikant jhadav
Nandakishore hakim and
Nitin ithape
However the last three person were allways not reachable. Once i got nandakishore hakim on linewho said he has nothing to do with the matter. Nitin ithape could not be reached as his phone was allways engaged or delibrately kept engaged. Now i do not know how to get the machine replaced. I am 90 years old and unable to wash cloths manually....
Complaint comments  Read comments [1]Complaint category Washing Machines

Electrolux India — washing machine - top loading

 vasant goray on Oct 10, 2017
I had made a complaint in june 2017 regarding malfunction of the washing machine. A technician attended the machine and stated that certain part has to be replaced. Subsequently, he submitted that the said part is not available and machine has to be replaced and for that order is being placed to aurangabad factory. He gave several dates, but the machine never came. I had called sandeep salaskar on [protected] who asked us to call sashikant jadhav on [protected], but his phone was not "reachable". I am 90 years old and i need the washing machine as i cannot do washing manually.
The machine is...
Complaint comments  Read comments Complaint category Washing Machines

Electrolux India — washing machine service support

 ankita002 on Oct 6, 2017
We purchased an electrolux washing machine in 2015. About two months back it stopped working. We got it fixed by the electrolux service center. They took a lot of time citing that the parts take time to arrive from pune. The whole process took about a month. Shortly after that the machine stopped working again. I have been lodging complaints and calling them up but haven't been receiving prompt support. They themselves said that servicing machines under warranty is not profitable for them. I suspect they are taking so much time so the warranty expires, which it is supposed to in october.
The...
Complaint comments  Read comments Complaint category Washing Machines

Electrolux India — worst service

 sarah chougle on Oct 5, 2017
It's been just 7 months since i've purchased the a. C. And now there is water coming in from the ac. On complaining the response message is quick but action taken against the same takes days. Moreover the technician has no idea of what's wrong.. After doing the second complaint there is this lady operator who is very rood. I mean what r u sitting at desk for? Bad service. Untrained technicians. Disappointed....
Complaint comments  Read comments [1]Complaint category Electronics & Appliances

Electrolux India — complaint pending from 16.08.2017

 Sagarj888 on Oct 4, 2017
Very bad service from electrolux, i really fed up by there service, not even fear of consumer court, telling me do whatever you want. My complain no.: tha[protected], my complaint is pending from 16.08.2017 and not get resolved yet, the customer care executive not give satisfactory answer and disconnects my calls and also from service center i do not get any reply they tell me they do not have any 25l microwave oven for your kind information i have electrolux 25 l convection microwave oven (C25k151. Bm-cg, black) and such big company they do not have any 25liter oven that simply they cheat me and...
Complaint comments  Read comments Complaint category Electronics & Appliances

Electrolux India — refrigerator not repaired after several complaints

 bindujain171 on Sep 30, 2017
Since 2 months we have complaints regarding refrigerator they have send service people which spoiled my running refrigerator also and till date have complained several time but no response they have taken money also and now they are sending us wrong sms to us that my house was locked so couldn't attend the company have given service contract to cheaters and company making money so after sale service they should close down indian operation if you cant manage it...
Complaint comments  Read comments Complaint category Refrigerators

Electrolux Washing Machine — electrolux washing machine

 Zahid Gafur Dhafrani Dhafrani on Sep 27, 2017
Hi sir i am very much sorry to say i had very bad experience purchasing of electrolux washing machine from day one i was getting problems till date i am facing it in just 7 months of time it had been repaired there time still problems has not been shortout all the equipment are not working even pump is not working properly all items are in bad condition even person came for repair he also told it is company fault i need the solution
Zahid...
Complaint comments  Read comments Complaint category Washing Machines

Electrolux India — ac problem

 vivekpawar on Sep 19, 2017
Purchased electrolux 1.5 t split ac one year back (April 2016) from vijay sales chembur, as soon as the warranty period got over the gas leaked and i was told an expense of 7000 towards repair. (In sept 2017)
Is this what is expected of a one year old ac??
Indeed very disappointed about the product i purchased!!
I request a refund for the product i have purchased...
Complaint comments  Read comments Complaint category Electronics & Appliances

Electrolux India — I'm complaining of poor service of electrolux.

 pachhu1985@gmail.com on Sep 18, 2017
I have purchased electrolux 6.2kg top load washing machine on dated 24th apr'2016 through flipkart, till now it is being repaired 8 nos of times in span of last 1.5 years (Currently machine is under warranty). Basic problem of the machine is remained same till now since the first complaint.
Eventually i fed with the machine as well as the service of electrolux in my area (Jamnagar) in these last 1.5 years by repetitive repairs, also company taking min 15 to max 60 days for repairing each time, hence i may use the machine hardly 6 to 7 months since i bought.
Recent complaint i launched...
Complaint comments  Read comments Complaint category Appliances

Electrolux India — microwave oven repair

 davidap on Sep 15, 2017
On 13 sep i placed complaint for replacement of handle that had broken. I was given complaint number pun[protected]. Today the service person visited. He refitted the old broken handle with larger screws.

This is temporary fix. The plastic holding the screws is cracked and will not hold. When i insisted on a new handle service person said he would have to place an order and it would take 10 days. He insisted on payment of service charge and gave threat that complaint would be cancelled if service charge was not paid.

I refused to pay the service charge and said i have...
Complaint comments  Read comments Complaint category Electronics & Appliances

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