[Resolved]  Electrolux 320l Oxymax Deluxe — compressor, complaint # GUR[protected]

To 29th May, 2009
The Managing Director
Electrolux/LG
India

Re: Deficiency of service & breach of contract.

Dear Sir,
I bought a refrigerator on the 27th of March, 2005. It is an Electrolux 320L Oxymax deluxe. I bought it from Dawar International Electronics Pvt. Ltd in Gurgaon.
It gave me good service up till the 22nd of April 2009. On the 23rd of April, I registered a complaint with the customer care #[protected]. The complaint # for that complaint is – GUR[protected]. An engineer visited the site and declared the compressor was not working and gave us an estimate of getting a replacement under warranty. We agreed and he said he would be back with the replacement compressor on the 25th.
It has been more than one month. We have made numerous phone calls, talked to many customer care executives at[protected], some supervisors, registered complaints online – sending emails to your customer care site, and we have had no further communication or more importantly any action with this regard.
I will be forced to take action and write to numerous newspapers, as well as, soon file litigation for “deficiency of service & breach of contract”. I really do not have any options left but to sue you for the damages. In the midst of summer we are having to do without a refrigerator that is under warranty with no action or communication from you. It has been over one month, and we shall soon have to buy a new refrigerator because of your company’s callous unprofessional attitudes towards service.
If you are able to get this work done on an emergency and priority basis asap, I will be mollified, and will defer any such actions.
Hoping for immediate service and action,

Truly



M.A.Ashit
D-57, S.F.
South City 2
Gurgaon
[protected]