Show menu
Close
FAQ FAQ Categories Categories Sign in Sign in
Close
ADVERTISEMENT

[Resolved]  Electrolux — Pathetic Service Response

This is to bring to your attention the pathetic response (or should I say, non-response) to my complaint regarding the fault in my Electrolux appliance.
I purchased an Electrolux Refrigerator model EKP 235FF from Snehaanjali, Andheri (W), Mumbai on[protected] and have faced no problem whatsoever in the last nearly 4½ years and have been happily suggesting my friends and relatives to change to this brand when they change their refrigerator.
The problem started when I saw water seeping out from inside from the door of my refrigerator. I made a complaint for the first time on[protected] on Electrolux Helpline number[protected] sourced from my seller and I was assured that I will get a call within 24 hours. I didn’t had a pen and paper so I couldn’t note down the complaint number but I was assured that if I provide my phone number the next time I call, I can get the complaint number. Anyways, I waited, waited and waited for 6 days but there was no response from the service department. I called up again after 6 days on[protected] and demanded to know my complaint status after giving my phone number but was shocked to learn that there is no phone number or a complaint registered against my phone number in their records. I had no choice but to make a fresh complaint to the call centre agent Poonam and took the complaint number (7A[protected] this time. Again an assurance of call within 24 hours came. I again waited, waited and waited but no call came for the next 6 days. I called up again on[protected] and demanded to know the status this time giving my complaint number but was told that the complaint has been forwarded from their end and I should have received a call from the service centre. The call center agent, Pallavi, put a reminder against my complaint again and asked me to wait for 24 hours more. I waited, waited and waited but finally got a call after 3 days from some Fridge Link Services asking me about the problem and promising to send the technician the next day.
I would like you to know that no technician has visited us till date after more than a month from my second complaint and my refrigerator is still releasing water from the front. I don’t understand why I should be denied any paid up service if my warranty has expired or will any technician visit me only if I complain that the cooling has reduced or the compressor has developed a fault which is still under the warranty period of 5 years.
I am very disillusioned with the Electrolux brand of service and contemplating going to consumer court for deficiency in service after the warranty period is over. I demand an immediate response to my complaint and would prefer talking to a representative from Electrolux and not some agent who doesn’t know how anyone can contact a company representative.
Piyush Acharya

Phone:[protected]
ADVERTISEMENT
Complaint marked as Resolved Aug 14, 2020
Complaint comments  8 CommentsShareTweet

Comments

Electrolux Refrigerator — no response to my complain under warranty

REFRIGERATOR ER40 355LTS PURCHASED 0N 15.08.2007 FROM TECHNO CITY 15B SARAT
BOSE ROAD, KOLKATA Immediately after installation water leakage observed from
rooftop in refrigerator. Complain was made to service station at AJC Bose
road, complain number..6558.Several visits were made by them with no positive
result, ultimately I contacted Mr. Vijayant, cell num [protected] as told he being
service head in kolkata.On 15th March, 2008 an engineer came and suggested
for replacement. Again contacted Mr. Vijayant who asked to contact Mr.
Ujjal, cell num [protected] who on contact did not responded favourably.Again on
contacting Mr.Vijayant he reffered to somebody else and informed that the matter will
be resolved without any delay. Further at last I contacted the service center
on 3rd june they assured of solving the matter but till date no response. I may mention that atleast
thousends rupees worth fruits and vegitables have been destroyed due to this
defect. I hope on recieving this massage yr co will do the needfull.
Thanks SureshBajaj.

Electrolux Refrigerator — Pathetic Response (or should I say, non-response)

This is to bring to your attention the pathetic response (or should I say, non-response) to my complaint regarding the fault in my Electrolux appliance.
I purchased an Electrolux Refrigerator model EKP 235FF from Snehaanjali, Andheri (W), Mumbai on[protected] and have faced no problem whatsoever in the last nearly 4½ years and have been happily suggesting my friends and relatives to change to this brand when they change their refrigerator.
The problem started when I saw water seeping out from inside from the door of my refrigerator. I made a complaint for the first time on[protected] on Electrolux Helpline number[protected] sourced from my seller and I was assured that I will get a call within 24 hours. I didn’t had a pen and paper so I couldn’t note down the complaint number but I was assured that if I provide my phone number the next time I call, I can get the complaint number. Anyways, I waited, waited and waited for 6 days but there was no response from the service department. I called up again after 6 days on[protected] and demanded to know my complaint status after giving my phone number but was shocked to learn that there is no phone number or a complaint registered against my phone number in their records. I had no choice but to make a fresh complaint to the call centre agent Poonam and took the complaint number (7A[protected] this time. Again an assurance of call within 24 hours came. I again waited, waited and waited but no call came for the next 6 days. I called up again on[protected] and demanded to know the status this time giving my complaint number but was told that the complaint has been forwarded from their end and I should have received a call from the service centre. The call center agent, Pallavi, put a reminder against my complaint again and asked me to wait for 24 hours more. I waited, waited and waited but finally got a call after 3 days from some Fridge Link Services asking me about the problem and promising to send the technician the next day.
I would like you to know that no technician has visited us till date after more than a month from my second complaint and my refrigerator is still releasing water from the front. I don’t understand why I should be denied any paid up service if my warranty has expired or will any technician visit me only if I complain that the cooling has reduced or the compressor has developed a fault which is still under the warranty period of 5 years.
I am very disillusioned with the Electrolux brand of service and contemplating going to consumer court for deficiency in service after the warranty period is over. I demand an immediate response to my complaint and would prefer talking to a representative from Electrolux and not some agent who doesn’t know how anyone can contact a company representative.
Piyush Acharya
the said complient is 101% correct. I was also harrased by these Electrolux company. They won't attend complaints at all. please please ...don't buy electrolux products .

Rajendra Parshuramkar
ADVERTISEMENT
My complaint no SUR-[protected] dated on 30-apr-2009 for comprassor replacement, but last 20 days custmor care answered me the comprassor is not avaiable. so what can i do any action for this complaint

Please replay as soon as early

From

Hemant Patel

Navsari
I have been complained many times to your customer care centre but there have no respond, my last complaint no AGR-[protected], dated on 25-May-2009 for comprassor replacement, but last 15-20 days custmor care answered me, Engineer will come soon to your home but not come. so what can i do any action for this complaint

Please replay as soon as early

From

Asim Khan
Aligarh, UP
very true. Avoid using this brand!

Oven under warranty not working

Microwave oven purchased on 9th October, 2014 has stopped working and as it is in warranty period, it is requested to please send your engineer for its inspection and necessary action as per requirement at an earliest.

malfunctioning refrigerator

There is a continuous leakage of water into the interior compartment of the refrigerator. The accumulating water is then dripping out.

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    Electrolux India
    Customer Care Service
    Customer satisfaction rating
    55%
    Complaints
    802
    Pending
    0
    Resolved
    440
    Electrolux India Phone
    +91 22 6117 1000
    Electrolux India Address
    Corporate Centre, 5th Floor, Andheri Kurla Road, Andheri(East), Mumbai, Maharashtra, India - 400059
    View Full Information
    ADVERTISEMENT