Electrolux Double Door Refrigerator — Very Bad Service | |
I purchased one Electrolux double door refrigerator manufactured by Electrolux 8 month back. Just after Three month back a leakage in the cooling gas pipeline was detected and it stopped functioning. On call the Electrolux engineer came on 26th Oct’09 and suggested that the system should be replaced but today I am not carry new compressor new compressor available within 8 days after complaint, and he want to bill but till date ( 26th Oct’09) bill was not found so he say if your bill has been found please inform me I change the your compressor. After two day I am informed to engineer on 30th Oct’09 bill & warranty card available in my home please repair my Electrolux but till date my refrigerator has not repair. I have many times talk to Incharge he say tomorrow engineer came to you house but till date my refrigerator has not repair. Last I have complain to customer care on 7th Dec’09 at around 11:30 AM Complain No : - PT79307007 he say your refrigerator repair within 48 hours, but till date & times ( 9th Dec’09 06:16 PM) no body come to my home or call to my mobile no. I request please do the needful. Was this information helpful? | |
 2 Comments | |
Comments
I purchased one Electrolux double door refrigerator manufactured by Electrolux 1year back. Just Three month back the refrigerator wasn't getting cool properly. On repeated calls the Electrolux engineer came on 7th sept 2011 and suggested that the system was filled with full of ice and thats the reason for not getting cool and he poured boiled water in the fridge to melt the ice and charged an amount of Rs 350/- and went off but from that moment the fridge was totally failed to function and again from 9th sept to till date we are making calls once in a couple of days but they are not responding properly, we are totally dissatisfied with the customer care and lost our patience. I realized that I made a mistake by buying electrolux refridgerator
With regards
L Priyanka Mukkamala
With regards
L Priyanka Mukkamala
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
47%
Complaints
937
Pending
0
Resolved
444
+91 22 6117 1000
Corporate Centre, 5th Floor, Andheri Kurla Road, Andheri(East), Mumbai, Maharashtra, India - 400059
View all Electrolux India contact information
Refrigerator — very bad service
dont give the information about the produts, such as refrigerator. communication is not good.not helping for students in market surveying.