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TAKEN RDEAR SIR /MADAM
CUSTOMER HAVEEFREGTIOR OF ELECTROLUX NAME SADANAND GAIWAD SERVEAL COMPLAINT HAVE BEEN REGRESTD BUT STILL REF IS NOT COLLING SO PIEASE LOOK MATTER OR COMPLAINT TO CONSUMER COURT MOBILE NO [protected] pun [protected]
CUSTOMER HAVEEFREGTIOR OF ELECTROLUX NAME SADANAND GAIWAD SERVEAL COMPLAINT HAVE BEEN REGRESTD BUT STILL REF IS NOT COLLING SO PIEASE LOOK MATTER OR COMPLAINT TO CONSUMER COURT MOBILE NO [protected] pun [protected]
sir,
I too had the same problem and facing severe problem in the ever hottest summer in Hyderabad
I too had the same problem and facing severe problem in the ever hottest summer in Hyderabad
sir,
We have purchased an Electrolux split AC on 18.02.2008 in NEXT Electronics, malkajigiri, Hyderabad. Suddenly on 23.05.2009, it stopped functioning. We have contacted the toll free no. [protected] which is located at Bangalore and registered our complaint (complaint no.Hyd [protected] on behalf of Anitha). But no response till we contacted again on 28.05.2009. On 28.05.2009 evening people from hyderabad service centre contacted us and enquired about the status of the AC and they have(two muslim youth by name Jahangir (mobile no.[protected]) turned up at our house at 16.00 hrs and taken away one chip set and motor and promised us to be back in two days. Sir, four days have passed but to no avail. We could not catch him even on his mobile since his mobile is switched off. We did not expect such a poor response from Electrolux(Videocon Co).Really we got punishment in the hands of Electrolux Co. in the ever hottest summer in Hyderabad.
Will they respond?
AVSN Murthy
Mobile no.[protected]
We have purchased an Electrolux split AC on 18.02.2008 in NEXT Electronics, malkajigiri, Hyderabad. Suddenly on 23.05.2009, it stopped functioning. We have contacted the toll free no. [protected] which is located at Bangalore and registered our complaint (complaint no.Hyd [protected] on behalf of Anitha). But no response till we contacted again on 28.05.2009. On 28.05.2009 evening people from hyderabad service centre contacted us and enquired about the status of the AC and they have(two muslim youth by name Jahangir (mobile no.[protected]) turned up at our house at 16.00 hrs and taken away one chip set and motor and promised us to be back in two days. Sir, four days have passed but to no avail. We could not catch him even on his mobile since his mobile is switched off. We did not expect such a poor response from Electrolux(Videocon Co).Really we got punishment in the hands of Electrolux Co. in the ever hottest summer in Hyderabad.
Will they respond?
AVSN Murthy
Mobile no.[protected]
sir
i have bought 1ton ac (electolux) on 1st week of april.
pls let me know how many service i will get for my ac in a year, & what is the procedure for that
i have bought 1ton ac (electolux) on 1st week of april.
pls let me know how many service i will get for my ac in a year, & what is the procedure for that
the service of my washing machine has been delayed @ giving prefrence to videocon as
they say they find difficult to get the parts, and charging me more
they say they find difficult to get the parts, and charging me more
We purchased one Electrolux washing machine (Model Alpha care EWT553MEW0 in Kolkata on March 12, 2007. The washing machine is of a very poor standard of quality, we have had trouble with it from the world go. In the span of 2 years we have had 5 service people come and check the washing machine out. On September 03, a service person came to make another check of the machine after repeated complaints and gave me as estimate of Rs.3, 500 to have the machine fixed (no grarantee after the work). The washing machine in particular, when spinning rattles so much that it feels like is will come apart at any wash cycle. We have decided to drop it off at a garbage dump sometime soon and purchase a replacement ...no Electrolux.
On March 12, 2007, along with the washing machine, we purchased a Electrolux Refrigerator ERP245. Today, September 1, the refrigerator stopped cooling. The same service person who checked our washing machine also checked the fridge. The estimate given to us for repairs is around Rs.1, 500 to Rs.3, 000 because apparently the gas has leaked and needs a refill and most probably some coil much be damaged and will need replacement. We have not decided if we would like to go a head with the repairs.
Will I ever in my life purchase any Electrolux product...ABSoLUTELY A BIG NO. Will I ever talk to friends and neighbors about the bad service and poor product quality of Electrolux washing machine and refrigerator. ...ABSOLUTELY A BIG YES.
On March 12, 2007, along with the washing machine, we purchased a Electrolux Refrigerator ERP245. Today, September 1, the refrigerator stopped cooling. The same service person who checked our washing machine also checked the fridge. The estimate given to us for repairs is around Rs.1, 500 to Rs.3, 000 because apparently the gas has leaked and needs a refill and most probably some coil much be damaged and will need replacement. We have not decided if we would like to go a head with the repairs.
Will I ever in my life purchase any Electrolux product...ABSoLUTELY A BIG NO. Will I ever talk to friends and neighbors about the bad service and poor product quality of Electrolux washing machine and refrigerator. ...ABSOLUTELY A BIG YES.
Electrolux — Poor service back up and no responce from the company
i am using electrolux semi automatic washing machin purchased 3 years back. Durin ghtese 3 years it work perfectly for not more than 1 year. rest every time it was non functional or having some or other defect in it. Now for last more than 1 year its water drain knob is broken and is not working at all. i have registered more than 5 complaints and every time one of their service engineer visited to me and said the part has to be replace. The parts have to be ordered to the company and they should receive the same from company. it is noe more than 1 year still they are giving the said feedback that company has not yet provided the spares required and they ae still waiting for the same. If company is not able to provide the spares of the equipment manufactured bythem only and not able to give any feedback on the same, then the electrolux company has no respect towards its customers. i will like to appeal to all the people for not to purchase any equipment of eletrolux from the market. they are very poor in providing services to customers. I entirely agree with the report. I entered into a six year maintenance agreement with M/s Power Cooling Solutions for servicing the Electrolux 1.5 Ton AC by making a one-time payment of Rs. 3306/-at the time of purchase itself. Service from the franchisee stopped during 2008 and after a lot of effort the service was resumed by one M/s Neo Micro Systems, 38, Jatin Das Road, Kolkata- 700029, who apparently is a sister concern of M/s Power Cooling. The last service was provided on 9/11/2009. Thereafter, this service provider seems to have vanished and is not reachable over any phone or mobile. The plea that was earlier taken was that M/s Electrolux no longer exists and has been taken over by M/s Videocon and hence the service provider is no longer liable to provide any service. The dealer, M/s Great Eastern Appliances, Kolkata, who had encouraged the proposal of going into the service contract is not also wanting to take any responsibility.
Can you suggest any remedy. The service contract is due to expire on 5/2/2012.
Can you suggest any remedy. The service contract is due to expire on 5/2/2012.
Sirs,
I am also a victim of Electrolux split A/c, 1 ton. It started giving complaint of less cooling after 6 months from the date of purchase. Lodged complaint with the supplier. They took the A/c for repair and did not turn up for refitting. I then lodged a complaint with the customer care cell. After 22 days I brought back the A/c from thew supplier under my own arrangement and got fitted by the technicians of service agency. Thereafter it again started giving the same problem of less cooling. Every time they come and fill the gas. It went on for number of times. Finally I disagreed with repeated gas filling without any permanent solution and asked for replacement of the unit or refund.
As they keep silent on the issue, I had finally decided to file a petition with the Customer Complaint Redressal Forum.
I advise public not to buy their product as the quality of product and after sale service are very poor in my experience.
Regards
I am also a victim of Electrolux split A/c, 1 ton. It started giving complaint of less cooling after 6 months from the date of purchase. Lodged complaint with the supplier. They took the A/c for repair and did not turn up for refitting. I then lodged a complaint with the customer care cell. After 22 days I brought back the A/c from thew supplier under my own arrangement and got fitted by the technicians of service agency. Thereafter it again started giving the same problem of less cooling. Every time they come and fill the gas. It went on for number of times. Finally I disagreed with repeated gas filling without any permanent solution and asked for replacement of the unit or refund.
As they keep silent on the issue, I had finally decided to file a petition with the Customer Complaint Redressal Forum.
I advise public not to buy their product as the quality of product and after sale service are very poor in my experience.
Regards
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+91 22 6117 1000
Corporate Centre, 5th Floor, Andheri Kurla Road, Andheri(East), Mumbai, Maharashtra, India - 400059
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Electrolux Split A/C — Very Poor Service
I am going through a very very pathetic service experience by the company. After a lot of phones & mails to the customer care service there is no any solution of my a/c . The service engeeners have visited my place 4 times, everytime they are researching a new fault & then disappear, after that new team come & research again. The A/C Machine is in Open Condition on my place & daily we are waisting time to be at home after their message that they will visit.I am realy being harassed by the company.