[Resolved]  Electrolux Kelvinator India Ltd. — Electrolux 245 Ltr

M/s. ELECTROLUX KELVINATOR LTD
Global Business Park, 3rd Floor,
Mehrauli - Gurgaon Road,
Gurgaon - 122 002 (Haryana)
Fax :[protected]/98
M O S T U R G E N T

Sub : Replacement of Refrigerator ( Electrolux 245 Ltr. chasis no 51503843, Double Door )

Dear Sir,


I am Rajesh Agarwal, purchased a 245 ltr Electrolux refrigerator, chasis no 51503843, from M/S Bhatia
refrigeration on[protected]. This fridge has given us trouble all the time and so your agent Bhatia Referigeration by not helping us. Bhatia refrigeration has already replaced the compressor 2 times but problem is persisting .Every time we used to send the refrigerator there, they always kept it for many days and charged us for spare part and carriage expenses. The details of which are mentioned as below.

Fridge was purchased on 20.6.2005

1st complaint was lodged on 22.02.2007 and delivered the fridge to Bhatia refrigeration .they charged 850 for gas refilling + carriage expenses and gave fridge back on 26.02.2007

Only after 2 days, on 28.02.2007 fridge was again sent for repair and they gave us on 6.3.2007 after 8 days and they charged us carriage expenses . They claimed that they replaced compressor as it was defected .

On 27.06.2007, fridge was again sent to them because of same problem and they again charged 1000 rupees for gas filling and carriage expenses.

On 13.07.2007, fridge was giving same problem and delivered to them, of which they didn’t do anything but showed us a piece of ice n said that it was working but it didn’t work even for a day at home. They again charged us carriage expenses.

On 21.12.2007, fridge was delivered to them with same problem but they didn’t do anything and kept the fridge for a month and charged us 1150 rupees (for condenser and drier) and carriage expenses.

As per me, they have done nothing during this visits but only misleaded us and looted us in the name of gas and other technical things which I m not aware . Every time we took the fridge there we had to pay expenses related to transport. They had used all the way by charging us for gas etc..So that we couldn’t turn back to them for complaint. They have given very poor service which is big shame for company as well.

As I have already been suffered a lot from this referigerator. FYI I have paid gas filling charges 3 times n and carriage expenses everytime. For me it is like humiliation dealing with your agent (Bhatia refrigeration ) and your product. Everytime we went there with the same cooling problem, they did nothing but it has cost us 1000 rupees and carriage expenses. I hope u can now very well understand how tough it is to live without a fridge in this summer. Your product has not turned upto the expectation as it has been troubling us from the very beginning .

Now yesterday again i have sent the fridge to M/s Bhatia Referigeration for same problem but they are saying that gas is leaked again and need to refill the gas again.

I would request you to look into this matter urgently and get this defected fridge replaced immediately otherwise I will have to turn nowhere but to consumer court.

Hoping for a prompt reply.


Rajesh Agarwal
[protected]
[protected]