[Resolved]  Electrolux — Service issues

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Kerala

I bought two Electrolux air conditioers few years back. Six months back in November, one of the 1.5 ton AC remote stops working. I complaint through Electrolux call centre. They registered the complaint and promised to sent technician. After two to three weeks the technician came and took a picture of the AC remote. Thereafter I have been chasing the service centre to get rpelacement remote. They are so irresponsible, they keep promoising the replacement. But so far I havn't got the remote. What should i do?