[Resolved]  Electrolux — Complaint regarding Electrolux Refrigerator - No cooling

Address:

North 24 Parganas, West Bengal

To,
Electrolux India
Corporate Centre, 5th Floor,
Andheri Kurla Road, Andheri(East),
Mumbai – 400059

Subject: Complaint regarding Electrolux Refrigerator - No cooling - Problem since last 4 months

I have an Electrolux Double Door Frost Free Refrigerator capacity of 270 litres Model no. 275FF, Serial no. 5617 purchased on 13th September, 2006. In the month of October, 2011 the fridge started malfunctioning there was no cooling. I registered a complaint through Electrolux customer care. The technician from the company's authorized service outlet M/s. P.E.Electronics Ltd. 8, Narendra Nagar, Dunlop, Kolkata-56 visited and inspected the refrigerator and informed me that there was minor problem with thermostat which required slight adjustment. He fixed it and told me that hence forth there will be no problem. The technician vide invoice no. 2451 dated 10th October, 2011 charged Rs. 276/-.

After few days the same problem persists and there was no cooling in the refrigerator. I again registered a complaint through Electrolux customer care. The technician from company's authorized service outlet M/s.P.E.Electronics Ltd. visited and inspected the refrigerator on 29th November, 2011 and informed me that there was problem with compressor and it needs replacement. The technician vide invoice no. 2928 dated 29th November, 2011 charged Rs.276/- . They informed me that they will come and replace the compressor.

On 13th December, 2011 the technician from company's authorized service outlet M/s.P.E.Electornics Ltd. visited and replaced the old compressor of the refrigerator with new one and told us that the new compressor is under 2 years warranty. The technician vide invoice no. 3051 dated 13th December, 2011 charged Rs.4,700/-. Inspite of replacing the compressor and spending so much money for service and repairing I am still facing the problem with the refrigerator. There is no cooling.

On 1st January, 2012 I again placed a service request through web site of Electrolux and a service request number PKOL[protected] dated 2/1/2012 was given to me. On 2nd January, 2012 a technician from company's authorized service outlet M/s. P.E.Electronics Ltd. visited and inspected the refrigerator and informed that there may be problem with the cooling coil. The technician informed that he will speak to his service center and solve the problem by next day. Thereafter no one attended the complaint and presently my refrigerator is not in functional state. I am not in a position to use the refrigerator.

I have made several complaints to the authorized service outlet M/s. P.E. Electronic Ltd. but now they are not attending my complaint. I have even made calls to Electrolux Customer Care no. [protected] on 5th January, 2012 and 6th January, 2012 but the only response I am getting from the Customer Care is that technician will get back to us shortly. I am facing inconvenience and hardship with the refrigerator. I am highly disappointed with the response of the authorized service outlet of Electrolux. No one is attending the complaint. The refrigerator is not working past one week. After sales service of Electrolux is very poor. I request and urge the concerned authority to expedite and resolve the problem of my refrigerator as soon as possible and take serious action against the service centre for harassing us and not attending the complaint.

Awaiting for an early response,

Thanks & Rgds.
Subhash Chandra Ghosh
Flat no. 281, Block no. B-18
Kendriya Vihar,
VIP Road,
Kolkata- 700052
Mobile no. [protected]
[protected]