[Resolved]  Electrolux Microwave And Refrigerator — Non availability of spare parts and bad service

Address:

Amritsar, Punjab

I am writing to voice my dissatisfaction with electrolux appliances. My story is lengthy, but after all the problems I've had you will understand my frustration, and why I will never purchase another electrolux product again, as long as I live. Electrolux is one of the oldest brand names in home appliances but that doesn't necessarily mean it's one of the most reliable, It is absolutely ridiculous and I would highly recommend that no one buy electrolux microwaves and refrigerators After many years years of cooking in my electrolux microwave i had a problem with my electrolux microwave digital touch panel and the same has been intimated to their customer care. we since making call from past one year but there was no response regarding my complaints and nobody has taken any seriousness.

My second experience with electrolux refrigerator even they people don't have refrigerator minor spare parts like refrigerator bulbs, door switch and plastic bottle holders and other minor accessories. I have been waiting for one year for the repair service to come and replace the defective part. This service has been scheduled six times and cancelled six times. I was on the phone so many times with my both complaints I've lost count. I have been transferred from one department to another and no one there seems to know what the other department is doing. Now that we are on a first name basis, and the word is getting out, the last few times I've called someone actually sort of knew what was going on. I was told that they will provide me full service regarding my complaint but till the date i won't have any thing in my hands.

Eventually, I suppose I will get it fixed, but after looking on your website and seeing other products complaints I know that electrolux people can't provide products good spare parts service to their costumers and I will never purchase this brand again. I hope moving all those spare parts service jobs to third world countries to save a buck, has paid off for your company products. Not only have you put Indians out of work, you have jeopardized their safety their time. This country used to pride its self on quality goods, with our Quality Circles and other quality related programs, it gave the public confidence in a safe, dependable, reliable product. In my mind, you have destroyed that ideal corporate greed will be the ruination of this country. We already have a very good start with electrolux costumer care. Thank's for you services.